Unfortunately, this company is very poor in all ar...

Unfortunately, this company is very poor in all areas and I would highly recommend that you do not use them.

The customer service is unprofessional and they will constantly blame their suppliers and you (the customer). They blamed the constant delays on the supplier and then, when the units were eventually made, they were damaged so the supplier was blamed again - even though they had been made 6 prior to the fitting date and could have been quality checked prior to the day of fitting.

On the day that they were meant to be fitted between 8.00am and 11.00am, I was contacted at 10.00am to be told that one of the units had scratches on so they wouldn't be fitted. Unfortunately, I was unable to return the call until 12.30pm when on my lunch break. I suggested that the other two units could still be fitted as we were expecting our first viewings on our property the following day and we had postponed the viewers twice already due to changes in the date the glass was to be fitted.

I was told that it was in fact my fault for not calling sooner so this would not be able to happen, but if I had requested this earlier in the day, it would have been able to happen - a claim that a manager later explained would never have happened no matter when I called back.

When I asked to talk to a manager, I was told that the company does not check the units before the day of the fitting as this is their policy and even when there are multiple units being fitted, if one is damaged, none of the units would be fitted on that day. The manager explained that they would never fit suitable units as a curtesy to their customers and would postpone until it suits the company, which is understandable but disappointing.

I am genuinely concerned that this company is a scam and that I may never get my windows sorted. I have already paid half of the balance for the windows and really do question if this is a legitimate company, especially after talking to the manager.