The tap in our ensuite bathroom sprung a leak, soa...

The tap in our ensuite bathroom sprung a leak, soaked through the ceiling. I called Able at about 8am just after it happened. Office staff very polite and friendly. Said they would get a plumber out between 9am and 2pm so I took the day off work. They rang around 10am to say the plumber would come between 3pm and 5pm. Then at 3.45pm I got a call to say the plumber can't make it today. So I'm feeling pretty angry having sat in all day with no water and now I have had to spend more money on an emergency plumber because it's so late in the day. I never write reviews but I'm so p****ed off I have to vent my anger!!!