RockAuto, LLC Reviews

I purchased parts from Rockauto. Parts are listed on their website to fit my vehicle.
Parts arrived however they do not fit. NOT MY MISTAKE.
Rockauto will refund me the price of the parts but not the shipping costs (both ways) . Losing over $61. User beware!!!

Generally I am very pleased with both price and service from Rockauto. Recently I needed a drive shaft for my daughters Subaru and notes in the catalog said the shaft I needed was only 17 inches long when the picture showed a full length shaft assembly. I tried to talk to someone who could verify this and it was almost impossible to talk to anyone. Finally got someone on the phone and he blew me off. I took a chance and ordered anyway and did receive the full length driveshaft. My only complaint. All other parts I've ordered, dozens of items over 2 years, have been spot on.

I would give 0 stars if I could. First, the wrong part was ordered because it was mislabeled on the site. I ordered some brake rotors for my f250 with the 4600 lb front axle. When I received them, they did not fit. After laying to have them returned, they informed me I needed to have shipped them back in the manufacturers original packaging which was damaged beyond any recognition in the first shipping. So now I have two options: pay 50 dollars to send them back to me so they can sit in my garage forever because they don t fit. Or they will keep them and dispose of them . I guarantee they will repackage them and sell them next week. See you in hell Rock Auto.

What I need, when I need it. Delivered to my door in record time. The prices for outstanding parts are great.
Highly recommend RockAuto.

After shopping around the Internet for parts for my 90 Cherokee XJ, I discovered Rock Auto is THE place to shop for parts availability, quality, speedy delivery and PRICE! I've saved hundreds already and I've only started with this project. Plus they've got me addicted to the classic car fridge magnet collection that is free with each order. Part of the fun of opening the box of new Jeep parts is to see what new classic car magnet I'll get...small minds are easily entertained!Rock Auto is my new number one parts supplier!

I'm writing this review of RockAuto because to date have not let me down period I'm from Canada and appreciate seeing my prices and Canadian funds and quality of merchandise without fault. Thank you Rock Auto
Danny Constant
Montreal Canada

The ad is an abomination but w/e not as bad as smash mouth I guess

Now, I know why it's called "Rockauto." Before the iron age, there was the bronze age; and before the bronze age was the rock age. "Rockauto" began in an ancient time period known as the rock age. It's amazing that a business in the 21st century doesn't have an actual phone number. The telephone has been around since the early 1900s. I am ordering a car part, not a covered wagon and horse. WHY can't you call me back on the telephone! I don't want an automated message. I don't want an email. I want to talk to a real PERSON on a real PHONE line. Rockauto has a fake phone number that goes only to an automated message. Anyway, I bought a Remy alternator that went bad before the 12 month warranty. I asked Rockauto to expedite the shipping since it was their fault for sending me a bad alternator. I don't have a car to drive. I need the replacement now. What does Rockauto do? They closed my email ticket so that I could not contact them on this issue. They would not call me, and of course there is no PHONE number for customer service. I filed a complaint with the BBB. I have revoked my business from Rockauto until the day I die.

Bought 2 new rear shocks and 2 new front struts for our daughter's 2006 Mazda 5 micro-van. Got a great deal, and installed all 4 by myself !

Have ordered from Rock Auto several times in the past. Great prices and fast shipping. First rate products. They are my go to store for parts from now on.

cheap, easy, fast. rockauto is well named...it rocks! (no but seriously, it does)

VERY quick shipping, great deals on parts, some hard to find, some that the local parts stores just try to double the price and make a buck but not RockAuto! Will be back again!

The easy to navigate website always seems to have what I need!

DON'T ORDER UNIVERSAL PARTS FROM THEM!!

Ordered 16 gas lift shocks. 5 of the 6 AMS 4644 gas shocks I ordered for my motor home basement doors from Rock Auto UNIVERSAL PARTS section! The shocks per AMS web site were supposed to be closed 12" open 20" 1 came in correct (made in Turkey) the other 6 did not and would only close to 14". They didn't even have the same UPC code so my doors would not close, but because the Hawkins MOTOR HOME was not a listed vehicle the UNIVERSAL parts would fit, Rock said it was NOT RETURNABLE. Have been a customer for 10 years but if they don't fix this I will start a CC charge back. This is a rip off, you can not contact them by phone, email or via web site to solve an issue like this.

their quick to take your money for cheeeep chineeeee parts!!!! One part was in a Delco box with a made in Taiwan label on it!!!! You bastards!!!!!!

Good morning I sent an email to RockAuto Staton he had an issue with the strut we needed a left one not another right one another right one because they claim my husband ordered it under a warranty he even spoke to somebody at RockAuto and they told him he could get a life once he wanted a Laughlin we're all we ask for is a left front for a change for the right one that we got we did not realize when we place the order that you needed to order a left and a right front which was our are in Arby's I will admit that on my behalf but when we try to record you guys made him how to do it under a warranty or a warranty is when a item is defective or a went out under special circumstances whatever that's what I want is for naught to exchange the item you guys are wrong all he want is in exchange he's not asking for his money back he just wanted. That is it for customer service week of the young lady hung up in my face I ask to speak to a supervisor her comment to me was my supervisor, tell you the same thing to the disconnect the call right now I wish I would have loved her name down you guys need to work on her customer service don't worry I will replace the part myself since you guys seem to not want to help as you call American working people out when it comes to items like this

I've been doing business with Rock Auto for many years. Excellent website and catalog search engine to find what you need. Very competitive pricing and shipping.

great service great prices fantastic service .thank you rockauto

I ordered struts/ shocks for my Toyota Camry. I purchased all 4, spent over $400 for kyb full assembly. RockAuto sent a wrong strut for the front right side. When asked to exchange them for the correct ones they didn t honor my request. After a while they stopped replying to my emails and they never pick up their phone. Overall horrible experience, now I know to spend a few bucks more and do business elsewhere. Terrible business practices.

Caveat Emptor Rock Auto cares ZERO about customer feedback! 2020Sep29 Facebook Mike Lunsford - Gas Tank sat in Eldorado 25 driving minutes from delivery address for 5 days. Feedback provided. Response from Rock Auto = 000,000

I only give a 1 star because there is mo -1 the clutch kit I received for my 1990 Dodge 250 was inferior. The pressure plate was 85 grams out of balance and would not balance. due to time constraints I had to buy another kit. Rock Auto would not return my money but would replace the kit. I am out approximately $1000.00 and down time.
George Braden

Great prices and fast shipping.

Website is not always easy to use and understand.

It is a pity that many parts are sent through different warehouses and it therefore sometimes makes shipping to Europe more expensive than the parts.

But I definitely recommend Rockauto, never had any problems.

Great source for research and quality parts. Fast too. The "McMasterCarr" of auto parts.

I have purchased many times with RockAuto and for the most part have been satisfied with parts and quality. I ordered recently and recieved the wrong part even with my VIN # . Now I must pay for the return shipping and all the bullshit hassle. My suggestion is that you buy small parts that they hopefully cant screw up on the order. I want a refund and am afraid they tell customers to GGF'd on refunds. It appears that way. I'll let you know the results

An overall great experience. The parts were delivered fast and only cost a third the price of the other stores.

Always an outstanding and highly reliable source of top quality parts with a wide selection of brands and at excellent prices. The best there is!

Excellent service and prices! Check out the videos, they're great!

At first I wasn't sure what to expect so I bought a few items just to test the water.
After the first time around I purchased a few more items and now I'm suppling most parts to all four of my vehicles. Last purchase was over $1000.00.
Tracking system is excellent and I received everything to my front door.
Thank you Rock Auto
Rob

Great prices and fast delivery. Parts (only my third order) have been OEM or better. Very pleased.

I ordered a radiator I gave the correct info about my truck their site said the radiator I ordered was the right one for my truck. WRONG ....the hoses on the wrong side, no mounting brackets,Which were part of the old radiator .Tried online help to no avail, Called their office the only help they offered was to tell me to try online help. catch 22 YOU CANNOT WIN with Rockauto if you have a problem they simply don't care !!!!!!

Return does not work the return slip leases not print "try again later" for days. Properly ordered did not get fitting parts. No customer service by phone or email !!!!!!! Watch out

How refreshing! Very fast service, low prices, inexpensive shipping, and an easy to use website. Did I mention they are fast? Awesome experience and I will recommend to all.
Ryan

I have always had excellent service, quick shipment and good value for any parts I have ordered. I will recommend them to my friends.

My only wish is that they would make more parts available for early and antique cars. I know, so many of us hobbyists are looking for help in finding parts for our cars. I think they could be missing out on a great additional income producer.

RockAuto Rocks!!!!! They are the best for getting parts and getting them delivered ... they are the whole package deal! If you need a part and don't have a ton of money go here and it will be delivered in record time!

Best prices, best quality of parts, quick delivery, you should be called GREAT AUTO PARTS !!!

some of the worst customer service I have ever received. Parts may be cheap, good luck getting them or help when they don't show up when they are scheduled to. My six filters are out a week, customer non-service told me to go to the website and file a complaint. I thought that was a customer service job.

Sent wrong radiator , zero customer support they wait to send correct part until wrong part is shipped back. I live 30 miles from the nearest city with return location. "RIDICULOUS " NEVER AGAIN update returned radiator but only refunded half my shipping cost ?? This place is corrupt

i am satisfied with my order with rock auto no problems as long as you order the wright parts

Excellent selection, prices, and delivery! Only problem was trying to set up an account.

Superb service and ,magnificent pricing and the quality and quantity of parts available are unequivocally to say the least, super excited and looking forward to being a life time customer not to mention the fact of an ambassador of your outstanding products.

WoW, Great prices, and fast deliveries, What else could a person want!

Rock Auto was recommended by our Auto Instructors at our school Oliver Wolcott Tech. in Torrington,Ct.(I am the Instructor in Manufacturing)What a great website,so easy to navigate.And your price was by far the best.I`ll be checking with Rock Auto when I need parts for my 2007 Subaru Legacy,2011 Legacy and 2014 Crosstrek.Thanks so much RA.

MAY 18,2016
ON MAY 11,2016 I SPECIFICALLY ORDERED AND PAID FOR REAR HUB BEARING ASSEMBLY FOR MY VEHICLE. WHEN I TOOK THE CAR TO THE AUTO MECHANIC TO HAVE THEM REPLACED, THEY NOTICE THAT ALTHOUGH THE PARTS WERE PLACED IN A REAR HUB BEARING BOX, THE PARTS INSIDE THE BOX WERE FOR THE FRONTS HUB BEARING. ALTHOUGH THE AUTO SHOP WILL COMPENSATE ME FOR DOING SOMETHING THAT WAS NOT SUPPOSE TO BE DONE, ROCK AUTO STATED THAT BECAUSE I DID NOT CHECK TO MAKE SURE IT WAS THE CORRECT PART BEFORE THEY WERE INSTALLED, THEY WOULD NOT BE ABLE TO PAY ME THE DIFFERENCE FOR THE COST OF THE REAR HUB BREARING FOR THE PART BECAUSE THEY WOULD HAVE TO REFUND ME $60. I WILL BE TAKING THIS MATTER TO COURT, BECAUSE THE TOTAL COST THAT WAS PAID TO ROCKAUTO WAS $169.58 FOR FRONT HUB BREARINGS, WHEN IN FACT THE COST FOR FRONT HUBS ARE 58.79. THE SAME ISSUE HAPPENED BACK IN 2014 ACCORDING TO ONE OF THE COMPANY'S EMPLOYEES (JEAN/JAMIEE).

I WILL SEE YOU ALL IN COURT SOON, AND YES COURT COST WILL ALSO BE COVERED BY ROCKAUTO. THANK YOU:)

Good prices and delivery times. I continue to be a satisfied RockAuto customer.

Used to be a great supplier. Now they don't deliver to Denver because of some tax issues. I hope they clear this up before my next order.

Horrible customer service! Be careful when reading the listings, they can be very misleading. I ordered a part and it was apparently for an aftermarket exhaust system instead of factory parts. I wasn't refunded for my shipping charges which I paid extra for next day to keep my customer happy. Now I am out $50, the right part, and a customer. Thanks for nothing Rock Auto

I HAVE BEEN ORDERING PARTS FOR SEVERAL YEARS AND ALMOST EVERYTHING I NEED, I HAVE FOUND IT, GOOD PRICES AND EXCELLENT SERVICE. ALSO THE GRAPHICS Q THAT HAVE OF THE PARTS HELP ME VERY MUCH AT THE TIME OF CHOOSING THE CORRECT AND FEARLESS PIECE TO MAKE ME WRONG. ANOTHER THING IS Q THE QUALITY OF THE PARTS ARE OF EXCELLENCE. THANKS ROCK AUTO

Buying wholesale is great, I just wish I didn't have to pay freight.

You GET what you pay for, is the lesson here!!! I bought a radiator and that busted and I had to get tow truck and spend more money and I returned the radiator to rockauto and they only give a store credit and WE will never get someone on the PHONE EVER!!!! I don't want a credit but a refund and I will never do BUSINESS again with this so called company. You have been warned!!!

The application was easy and the fast reply was quick.Thanks

first off let me start by saying that I'm someone who values phone customer service and even though they don't have it and it was a little harder going thru the process, it was well worth it! as a first-time shopper at RockAuto I am totally impressed with their customer service even though it was through email I bought some transmission lines for my 2007 Chevy trailblazer they all came within 3 days they were missing one little e-clip I shot them a note and I had a brand new line in in two days that is phenomenal customer service and quality parts at a fantastic price this place is awesome and they have everything!! Very impressed and recommend ROCKAUTO now to all I know !!ACDelco parts for less than half the price of what a neighborhood retailer would have sold it to me for

Quick delivery and half the price of typical auto parts store.. will order from you again!! Thank you

I bought defective rotors (out of spec) that were installed by a mechanic of 40 years. I called and was belittled by customer service rep by the name of "JOE" and I was told I didnt do a proper install and break in period on the new rotors. I informed them that a licensed profession mechanic did the installation, who then called me and told me to call rock auto. I then told JOE that the problem existed prior to me even picking up the car. I then received an email stating the proper intstallation of brakes and rotors which insulted my mechanic and his 40+ years of experience. I am currently filing a complaint with the Wisconsin Department of Trade and Consumer Protection. Joe is assuming that I did not have this professional done and that we as consumer are ignorant. I worked for a international car manufacture for a number of years and I know and seen defective parts for cars on a DAILY basis. I would highly reconsider saving a few dollars at rock auto and go elsewhere. I am now being forced to buy and pay for installation of all four brakes and rotors due to this problem. Things may have been different if my mechanic and I was not insulted but this JOE!!!!!!

If you want the worst customer experience please feel free to do business with these guys. 3 WEEKS on a delivery and the ONLY way to get anyone is by email. Must be run by Millennials. They don't want to get their feelers hurt over the phone. What a joke! Support your local auto parts store. They will at least talk to you and have a service for you, Oh and have it to you the next day. The money you save here is not worth it at all!

No customer service at all. I know in this day and age that it's all about doing it online, but the lady wouldn't even take the time to see if a part was available. That way if it wasn't I could go straight to a refund. The picture on the website shows the part in the right color, but not what I received. Thanks for making it that much more difficult.

I had an awful customer service experience with this company. It started where you can only contact someone by email. Their representatives are completely inflexible and unreasonable. I had a negative experience trying to return parts and recovering a core fee. I am in a situation where my billing and shipping address are different. Rock auto claims they provide discounted shipping labels. However, buyer beware, that is only if the two address match up. This is not disclosed anywhere. In my situation, I paid $55 in shipping to recover a $70 core fee. I also had other parts to return and all needed to be returned to different outlets. In total, I spent $250 in shipping to get $500 back. Despite several attempts to come to a reasonable compromise, there was no reasonable understanding or flexibility. I acknowledge that I should have to pay return costs, but the amount is prohibitive and their customer service is horrible. In retrospect, I should have just kept the parts for future repairs or resale. I will not be a returning customer.

Just used Rock Auto for the first time and wow. The set up for finding your vehicle is perfect and removes all the guesswork. I have no doubt that part I'll get will be the right part.

Very pleasant after finding out the real problem of the converters

Ordering was simple and non-confusing. Knew what I was looking at, at first glance. Will deal with them again. Shipping was fast and accurate. Prices are fair, which is something I look for. Thank You Rock Auto.

ordered for the first time. received an email saying parts were shipped , and would receive within 8 days to Ontario Canada . I waited 10 days and still no parts. Called customer service to ask where they were, and was told they have never left the warehouse! told them i needed them like now and asked if they would priority ship to me , since was there error. was very rudely told NO, and would have to wait the 8-10 days for re shipment. But i could pay more to ship faster.. cant wait any longer, going to buy local. first and last time using rockauto!!! side note, issued a fast refund.

I am not happy with this company at all. When it comes to returning parts or dealing with warranty issues passed 30 days is the biggest hassle. This company does nothing for their customers. For example to even call the company you have to google search rock auto customers service number. No where on the website can you find the phone number. When you do find the number you will talk to some low life they hired to answer the phone and have you do all the work. They wont even process a return for you. Then when you want to speak to a manager they tell you its not an option to just be transferred to a manager. You can't even leave the manager a voicemail! That is a bit alarming to me. Instead you give them your phone number/name and wait for the manager to call you at his convenience. What kind of customers service do these people think we deserve? This company is right they will have most of the parts your car will ever need but not all like they claim on t.v. what they won't have is the customers best interest or care in mind. They are out to make money and that is it.

"New" parts needed to be replaced....not a great first experience

I ordered the parts I needed on a Friday morning. I got my parts next day!! I was expecting my parts on a Thursday :D ! When I tell you I rushed to write this review I rushed because this experience blew my mind. I will definitely will be shopping here again.

The prices, quality of the parts, and the ease of the website.

Excellent service, pricing and fast shipping. What more could you ask for. Will definitely buy from in the future. Highly recommend.

Just started using rock, and love it! I'm getting more done faster than going to my local parts store , who usually had to order the parts also ! But with rock I'm saving money !

"F" Rockauto, their service, parts, pictured parts and evidently lack of attention to details has gone to SH**. Online catalog shows a picture of one the part I ordered and lame excuses from the supposed customer service.

Originally, I stumbled across RockAuto while trying to avoid paying a ridiculous amount for headlights. Ever since then, I was hooked.

I go to RockAuto for almost all of my car repair needs. Everything from lights, to dashboards, to those weird little things nobody else carries, and it's almost always cheaper.

This place kicks but it blows the prices of advance Auto Ed AutoZone away

I ordered on a Thursday because I wanted to make sure it got in the mail Friday. It did not and I am very disappointed they did not ship my item until 7:00 PM MONDAY. I hope my car does not break down completely before the part arrives. Will never order again unless I do not need the part right away.Waiting 5 days to ship is not acceptable.

Impressive. A rare five stars from me. I have nothing but praise. These people know how to run a business.

Great value - fast shipping - accurate information.

Couldn't get the parts I required from the Vauxhall Main Dealer in UK & still waiting after almost a month. Went to RockAuto and they are on my doorstep in 8 days from ordering to arrival. Whole experience was perfect - easy ordering, very good tracking and speedy delivery. They were also $4 cheaper including delivery to UK. Amazing!
You guys should teach customer service to my local dealer. Will certainly recommend RockAuto and return in the future.
Even better was that parts arrived despite the busy holiday season AND before I have a rather long journey tomorrow.
RockAuto Rule! Thanks Guys!

Never again. Recieved bent, damaged fuel lines, followed rock auto's return instructions to a T. Contacted customer service and was told I would only be getting half of the shipping costs($54) returned. Agent said I should have called first despite instructions saying to ship item back, then input tracking #. 24 year dealer technician, will never buy from this place again.

They sent me the wrong part and after returning the part to them they would not refund my money because I did not return the part in the original packaging. The wrong part was displayed on their website and did not fit my vehicle. They used a technicality to not refund my $ after the wrong part was displayed on their website and was sent to me. They also wanted to charge me for shipping the wrong part back to them. There's plenty of other vendors out there. I strongly recommend not getting involved with Rockauto, not user friendly at all.

I have bought from them for over 4 years and never had any issues. When I do have an issue it take two weeks from the original order date and you cannot talk to anyone . I called Fedex the day they said it was delivered (fresh snow on ground no foot prints, was not delivered) dealt with them for a week then they said I had to talk to the company I purchased from. Maybe I should have done that right away as all the computer prompts say they take another week. I have a broken car for two weeks and have change appointments due to this. I should have just bought from a local store and I would have been back driving right away. Learned my lesson do not buy online if you actually need something in a timely manner.

I have an F150 2015 XLT. Close to a year ago I purchased what I understood was OEM brake pads. The front seem like they have a lot of dust but I was never thrilled with the original amount of dust so I figured ok. There was a lot of meat on the pads so I held off replacing the rear. I went to do that this week. There are small nipples on the original that set the shim in place. The new pads have what looks like rivets that are not long enough to hold the shim. I asked for replacements and just received them. They are the same as the original pads I received. I tried to get customer service and can't find it. I did find this. I think the front ones are ok so a mix of stars. I don't think I will be using them again. I just paid shipping to return pads and received the same pads back. I do not think I will be ordering from them again. Good service with sending the return. Still have the same problem. I do not want to spend more so will be eating the cost. I am not happy.

Wonderful!!! Arrived before estimated delivery date! Everything was perfect!! Thanks Rock Auto, I will be a repeat customer!!

very convenient! exactly what I needed. Better than original part. the mirror was a tad larger than the original. good service, good price.

Great purchase at fraction of OE price and part arrived 4 days ahead of expectations. Worked like a charm.

Lousy experience, they take your return and give you a store credit, then you're stuck with it.

Read all of this BEFORE YOU BUY from Rock Auto. I'm a homeowner trying to fix up my daughter's car and found Rock Auto to have the parts I needed at a reasonable price. After receiving the parts I was not ready to open the large box until several months later. Upon doing so, I found they sent me 2 of the same part rather than 1 front & 1 rear. One of the parts had 2 stickers (1 saying front & 1 sticker saying rear bumper) within inches of each other. Rock Auto would NOT honor their own error. I sent all the pics they asked for and they still would not make good on their screw up. Here's what they offered: I pay ($135) to send the wrong part back, I buy the new replacement part ($188), pay another ($135) again to ship the new part & we'll give you a store credit for the wrong part after we receive it!!! All this after I paid $197 for the right part, $188 for the wrong part & $137 shipping the wrong part. I'm tired of my fate being in the hands of IDIOTS! Good bye & good luck Rock Auto! Never again!! Anybody need a rear bumper skin for an 03 ML350?

First timer and found it easy to find and order the parts I needed. Will be back!

They have bad customer service. They are not helpful. I don't like companies that are more worried about their pocket book than taking care of their customers.

Excellent company to do business with and friendly customer service. I order all of my vehicle parts from them and recommend them to everyone I know as well !!