RockAuto, LLC Reviews

5 stars, really good prices on some items, better than Amazon most of the time.

well it wasnt the best service delivery with fedex

Phenomenal prices and selection. I paid one fifth the price of my local parts store. Shipping is quite fast, you just have to get used to waiting a few days, but the Savings more than make up for that. 4 headlight replacements bulbs for $18 vs $110 locally. Unbelievable.

We purchased a single item on a Thursday afternoon. Paid for overnight delivery. A shipping label was created on Friday at 9:30 am. Delivery date? TUESDAY!! And they specified in their instructions to Fedex weekday delivery only. We paid for overnight shipping and should receive the item by end of day Friday or at the latest Saturday! Did I mention we are also only 40 minutes away from the shipping warehouse! Will never order from them again.! Will be filing a complaint with the BBB.

Quality parts, good to great prices, shipping time is good. Need it sooner pay for two day delivery. Next, coils, MAP, and O2 sensors......Grump

Who knows if I'm getting the right part or not it's still not here. I paid extra money for upgraded shipping and it seems I threw that money away. Some well spoken kid on the phone tries to to spin it as my fault telling me that I was wrong in the shipping that I chose. You can expect it by next week he says. Today is the fifth day since the order was placed. Rockauto here is how it works. I pay money and expect to get what I pay for. If anything goes wrong it is your fault not mine. I gave you the money, not the post office, not timken, not my neighbor. Poor poor poor! Chances are I will never use this company again. 1) They do not except responsibility for there actions. 2) Customer service is only a place to air your grievance to an $11.00 an hour kid with no authority.

Easy to deal with. Fast reliable shipping, fair prices and parts exactly as described make Rock Auto a pleasure to purchase from.

Excellent experience with the Pro's at Rock Auto - ordered early Thursday, arrived Saturday...talk about fast service! Fit, installation, function and performance superb. The pleasure was all mine...Thanx!

Prices are decent until you try ordering multiple items. Once the shipping comes from two different locations it's becomes a no brainer...might as well drive 10 minutes up town and the prices are pretty close to the same...and I can get my parts right then and there.

Now, I'm not sure this is a money grab on the part of Rock Auto...but if it is I suggest showing a few MBA's the door, because they are costing you more business than you know.

Products and service themselves: I've never received a wrong part or one that didn't fit. The same as options we can get at competing parts stores, so it really comes down to price. Price is the bottom line and when there is a wait for delivery the price difference has to be worth the wait.

Although most the parts I got came through looking great I had issues with 2 parts. One of them was broken and could not be used. The other part was obviously pre used with trans. fluid in the plastic bag.
I tried to return the parts but could not get rock auto to send me the pre printed return labels to put on and into 2 separate boxes for return through 2 separate shipping companies.
Rock Auto said go to shipping stores and they will print them up for me. I got the same reply at both USPS and Fedex saying that they could not do as stated by Rock Auto to print up the return shipping labels.
So DON'T count on sending returns to Rock Auto unless you own a printer.

Ordered on Monday May 25th, received on Wednesday May 27th, standard shipping! Great turnaround time. Vehicle is a 2011 Sante Fe, installation was about 20 minutes, I was replacing rear taillight assembly, driver s side, remove interior panel, remove 3, 10mm mounting nuts, disconnect wiring harness, push out wiring seal grommet and remove. Reverse to reinstall. Bulbs included. Fit was good, slightly longer than original but not noticeable. Overall excellent product and comes with a lifetime warranty- time will tell. Dealing w Rock Auto was great. Shipped very promptly, And well packaged, arrived in perfect condition. Have to order one for my daughters HRV. So I will be dealing w Rock Auto again!

Called in to order a part over the phone and they suggested to use the website. What a bunch of useless customer service.

Parts did not fit my car. Past 30 day policy so no refund. Rats!

The parts came quickly and, were the right parts, at way competitive price, with low shipping charge. I will be using y'all again and, again. Thanks a lot, you have a winner business. Rick

made an order for five parts one was wrong, boxed incorrectly, so I tried to use the online service for getting a replacement, well it got hung up and stuck were I could not go forward or back, there is no customer service to fix such a thing no email, no phone number to call. I had just just eat it and order the part a second time. this might be the last time I use Rockauto

i have never had a problem with rockauto parts, always got the right parts, always good prices and reasonable shipping price, and fast shipping. i recommend them to all my friends.

Rockauto is undoubtedly the shop with the best value for money. Unfortunately, it has already happened several times that he sends me articles different from those I requested or packages containing articles with other code and therefore incompatible, and I was denied help in almost every case despite their guilt being clear, so I had to reorder them. new in the hope of receiving the correct article. It is amazing how unavailable they are to try to admit an error and help the customer.

Always has the parts i need, Very easy to find what I'm looking for... Great place to shop for any auto part I'm looking for...

love this place....fast and website gives you pictures of the part your looking for so you don't make mistakes.....That's Awesome!!

Excellent quality parts, super fast shipping and great prices. A+

they have horrible customer service JIM is rude and unhelpful. He helped me in no way whats so ever. Order from someone else save your self a major hassle. ROCK AUTO YOU SUCK and even hung the phone up on me. SCREW YALL

Order parts from Rock Auto twice and both times I had to ship my parts back with my OWN money.

This is just a theory but I think that they ship you the defective parts the manufactures would otherwise throw away.

As I sit here, their nice brand new water pump is currently dumping coolant all over my garage floor.

Don't waste your time or money here, even the expensive parts are garbage (trust me I bought the expensive ones). Oh goody, now I get to take it all apart and try the next defective part.

Forest Gump gave the best analogy of Rock Auto...'It's like a box of chocolates, you never know what you are going to get'

I learned a valuable life lesson from RockAuto. Low prices come at a cost: sometimes it is quality, but more often than not, it is a loss in customer service. If you know exactly what you want and you are certain that it will work, RockAuto is the place for you; but if not, beware. Their customer service is abysmal and their website is little better. Unless you know your vehicle trim and special details about the part you want to replace, you might as well spend your money at your local auto parts store where they accept returns and actually have customer service. The trim specific parts are mixed in with all the other parts. Unless you know this ahead of time, you will likely be buying the wrong parts. RockAuto is where you go for the brake pads you have replaced a million times before. Never go to RockAuto for your first fix. Unless you know exactly what you need, forget it.

I have ordered mutiple parts from this site. Two time they sent the wrong size and I finally had to pay for the part again through a store on the street. Complete waste of 300$. I just bought a radiator the was defective and paid to have it shipped within 3 to 4 days. Didn't show up til 9pm and it was BROKEN. They have no customer service line, nor contact info to file a complaint other than email. Which no one got back to me. I pour 20$ worth antifreeze which spilled right to the ground. No compensation, paid fors labor that I now have to repay for because the part the sent was again BROKEN. I'M SO OVER THIS SITE. I'M FILING A BETTER BUSINESS BUREAU COMPLAINT.

This is the best site to get auto parts from period. Super huge selection, easy to find parts, they even have the manuals for you to look at! Shipping is lightning fast and the prices are awesome. I can't say enough good things about this company. If you need parts for your car, go to Rock Auto!

Convenient, less expensive than your local auto parts store, quick shipping, a rather complete selection of parts. I'll order from RockAuto again.

Old ac compressor leaked freon so bad it wasn't useable. New one from RA installed and ran great for 4 hours until the clutch failed. Can't get warranty, can't talk to anyone. This has been a poor experience and not worth the little savings if you have a problem. Won't order from them again. Was told can not get warranty because I did not change expansion valve and drier but the old compressor still worked but it leaked freon bad. It did not implode requiring the condensor etc. changes. compressor still works but clutch is dead.

They are hands down the WORST company to deal with if you have to return something. Their website had an error in the part description on a part I ordered, so had to return the part, but lost the box. They wont accept it not in the original box so they ask if I want to get it back at my cost or discard it. Seriously!?! I really really hate Rockauto for STEALING my money. I just want an exchange for f*** sakes. I think management has been inbreeding.

#1 part store..! Our go to store when we need anything for our vehicles..! Accurate fit parts! Piece of mind knowing when ur arrives, IT WILL FIT! Favorite parts store for the Truelove Family!

I have only had great experience with Rockauto until yesterday. My billing and shipping address are different. When I changed the shipping address it took off my store credit. When I put it back on, it would change the shipping address. Customer service was no help and didn't seem to care. Very disappointed and frustrated. I have never had any other problems and would recommend them to anyone who just wants to pay.

Thanks once Again Rock Auto- l just received another order from you guys today. I priced these same items at one of the local chain auto part stores and l saved approx 70-75 % from what they want for an inferior part. I will never go there again! I love your service l love the quality of your merchandise. And l really like your prices!!!! Thanks EspoSito- you guys ROCK!

Perfect part shopping experience will be a loyal customer for a long time.

Used a coupon code and it didn t work, asked customer service to honor code and they just stopped replying.

Great place to order parts from. Prices are usually lower than anywhere else, so it's worth waiting 2 days on shipping. Very happy with the service I've experienced!

I look to Rock Auto for my auto part for an uncomplicated parts search. Each part I searched for has a multiple choice of manufacturer made and price range. Not any other parts supplier does that. My mechanic often ask me did I buy this part from Napa I say no from Rock Auto on line. Plus information about how to install parts. Rock Auto is doing it right for my money.

Prices are reasonable, but often the parts are in 20 different warehouses....parts are not inspected prior to shipping, often resulting in receiving the wrong parts....correct box, but wrong parts.....then the trouble starts...no way to call......today, they want me to pay to return the wrong parts that they sent me....I still think that overall it is better to go to your local AutoParts store, even if you pay more....if you get the wrong parts, you can return them, no questions asked...trying to do online to save time, and especially now due to the confinement....not worth it....I'm glad this car is not my daily driver, otherwise I would be stuck....RockAuto sucks!!! and to top it off, I am forced to give them 1 star, instead of zero, LOL!!!

Great company I've shopped at others but it's hard to beat rock auto would highly recommend you check them out before you spend one dime any where else outstanding customer service, had a faulty part they sent me a new one ASAP no questions asked, I will continue to use them probably the best #1 in there field love this place.thanks R.A. Tom

All the parts I ordered where good quality and great value saved a ton rebuilding my old truck .no problems with shipping haven't had to worry about returns but very confident it would be handled expeditiously if the need arise thanks for great experience

Rock auto will be my go to place for parts the prices are unbeatable and the service I had my order in 3 days

When there slogan says "Do it right the first time." Also got an email to make sure there's RockAuto tape. The box tape was put on wrong and then they put clear tape over it haha I definitely didn't like the way it was packaged and delivered. I received ac condenser first then ac compressor kit the next day... First time ordering. I'll re-edit once installed...

Thanks for the quick delivery of ABS sensors . Now I have an approved car again .
Anders Stridsberg .
Sweden.

Lower cost than other online parts stores and delivery 3 days early!

I will never buy from them again. Was sent the wrong part for my car and they won't give me a full refund do to the 30 day policy. Its not my fault I was unable to get my car fixed within 30 days. Never again will I buy or even tell anyone about this company ever. Now I'm stuck with a $300 part I can't use. Worst customer service ever.

I ordered 2 front rotors for my 08 Focus, for some reason ordering a quantity of two (2) rotors shipping would cost me $33, but if you order a quantity of one (1) rotor it would only cost $8.99/ per rotor so $17.98 for two rotors (so I did two separate orders). Just odd the shipping quotes do that. I know rotors are heavy items but still weird that it's nearly double the cost for simply putting a quantity of two.

I would have ordered pads also but the pads I wanted couldn't be had from the same warehouse has the rotors (different warehouses means higher shipping). I added all the rotors and pads I liked to a cart and as you delete the items from different warehouses the shipping warehouses actually changed locations. Like most I'm just trying to save a buck but the logistics for the shipping quotes and warehouse locations seem a bit buggy and could be streamlined. Ordered pads I wanted from ebay in the end.

I really can't complain, got the rotors in 3 days, netflix isn't even that fast sometimes and they just ship CD sized discs out.

Shipping for parts is high with any company but RA is fair and usually prompt.

excellent experience,best price on net fast shipping

Always lowest price, best quality, fast shipping, and a lot of options to choose from.

Ordered a blower motor on Sunday evening. Installed it on Tuesday at 11:30 am. You can't beat the service and pricing at Rock Auto !!!

Awesome price, quality parts, easy to navigate web page, and fast shipping; what else could you ask for?

I don't recommend doing business with this company unless you don't care when you get the part if ever. I placed an order and paid for the 2 business day express delivery so the part was supposed to be here by the close of business yesterday. Well, here I am at noon the next day still waiting. I called Rock Auto to complain about this and they basically blew me off. That shows me how much they value me as a customer. This was the first and last order I will place with them.

Great original OEM parts and high end parts. I always use them if I have 3-5 days to wait. My local chain stores all seem to have succumbed to using knock off reproduction parts from foreign suppliers with minimal quality and reliability. I only want to do the job once. I want it to be right. I want it to last. Parts from Rock Auto give me that peace of mind and the parts are less expensive.

Great ! I had a problem and rockauto was very responsive and friendly
bravo !!! (Maclegros)

Bought a rear wiper arm and it doesn't have splines in it. I went through the website to try to explain (because CAN"T talk to a person). Turns out I have to eat shipping one way. Won't purchase from them again.

U need people to answer Phone for customers when they need help

Rock Auto has quality auto parts easily accessible 24/7. I'm a returning customer, this is the 3rd time I've ordered parts from them. They have great customer service as well. They'll email you back about an issue usually within 24 hours. I'll be coming back again in the future

send some wrong and old part, refuse to refund when returned. Total scam.

great product & price great delivery,I highly recommend.

Who wants to wait 7 days to get a part when I can go to AutoZone 5 minutes away and they have my part in stock

RockAuto supplied me with everything I needed to replace the callipers, rotors, and pads on my 2008 GMC 2500HD. The price was the lowest I found and the quality of the parts was second to none.

I do mechanic work on the side,so i'm always working on a different vehicle. Rockauto saves me time and my customers money. Always prompt shipping and the one part i had to return,my fault, was effortless.

Best auto parts experience ever! Easy, fast and the price was nearly half the parts house quoted. You have been book-marked!

Great Products
Awesome Service
Great Prices

After this order I will not order from here again. I have been a loyal customer for years but this is unacceptable

SIMPLY THE BEST PLACE TO GET QUALITY PARTS AND INFO TO KEEP YOUR VEHICLE RUNNING HAPPY!!!

Easy to use website, competitive pricing, and all parts delivered in a timely manner.

Great prices, service and shipping was fast. Rockauto is always my first choice when i don't need something that day.

2 of the same parts were ordered but 1 was boxed wrong. I emailed picks as well as phoned and was told that RockAuto can't guarantee identical parts from the same supplier and part number. I could reorder and try again but regardless, I would have to pay $8 to return a $6 part that was shipped to me. I learned a lesson here about ordering from an on line source and the potential costs to me, the customer if RockAuto fails to ensure that the parts are right when filling the order. Only order from businesses that pay for returned postage when the customer is not at fault.

This place sells broken auto parts and has wretched customer service. Avoid at all costs.

I have been a faithful customer for quite a few years now, not only because of the vreat prices, but also the great products. I recommend to all my friends, that if you can wait a few days, you will save quite a bit of money, especially on belts and hoses,lights etc.
A Gates serpentine belt may cost between $50 to $75 at local parts store, and if ordered you may save 50%_66% and get better Warranty. Money is tight these days, and I do everything to save my customers $$$ That's what brings them back.
And to all those who leave the negative remarks, Always remember that you can pay more for the wrong parts at any parts store.
( you sold me the wrong part... NO, you bought the wrong part !!!)

Hello I was very satisfied with the order that I received cordially and see you soon.

I have used Rock Auto for my business but the last time I had a problem with my order and made a phone call to a customer service and was informed in a recording that in order to keep costs down they did not offer customer service over the phone and directed me to the self service/customer service page. I have serious problems using any company that views person to person customer service as an unnecessary expense. Unless Rock Auto made some serious changes to their business practices, I would not order from them again.

Rock Auto's prices are good but their Customer service deliver system is terrible. Address was correct on bill of lading but returned due to "bad address" and nobody phoned me to ask.
You cannot talk to anybody at rock auto or shipping company. Don't plan on getting your parts in a hurry at rock auto. TERRIBLE SERVICE!!!!!

I've ordered dozens of products from Rock Auto over the years and never got a bad product, until now. I ordered 2 packs of GE bulbs, delivery was fast as usual. I opened the box to find 2 entirely different packaging of the same product. After closer inspection it appears that the one package is counterfeit. And the bulbs in that package also appear to be damaged or used. I don't know how their return department let that one slip by them because it's pretty obvious.

good prices, reliable and fast delivery (international)

I ordered a 1.125 sway bar for my 71 torino. They sent me a.875" bar. Obviously there mistake but they thought I would be happy with it. They didn't pay return shipping! Companys like this shouldn't exist.

DON'T EVER BUY ANYTHING FROM ROCKAUTO they will send you the wrong parts due to their mistakes and then insist you pay shipping both ways for their mistake.Don't waste your time they don't care about customers.I can't believe they are still in business. I have hundreds of parts suppliers never in my 20+ years of being a mechanic have I ever had such poor service and refusal to make it right.Read all the NEGATIVE reviews all over the net they are 100% true.I will make sure it cost them far more than the money they burnt me for.their ignorance is unbelievable!!!!!!

Excellent service,good quaility parts,great prices.Customer service very helpfull .Better then Advanced Auto or Auto Zone,get the correct parts the 1st time.

Fast and accurate delivery, very satisfied and placing another order in the next couple of days.

Thank you Rock Auto.

I ordered parts on Thursday paid for 2 day shipping. They forget to shipp my items give me a refined and told me that i have to order them again but its going to take 3 to 5 business days for me to get my money back... I will never order anything from here again

Having been a customer of RockAuto a few months after its founding I have NEVER had a problem with the quality (both actual and promised) of the parts I've received from them nor any issues havingmy questions answered by their wonderful sales associates,
I believe my long affiliation and the satisfaction of friends who I've recommended to RockAuto speak for themselves!!

First experience with RockAuto could not have been better. Easy to order. Items arrived earlier than promised. Excellent packaging. Will use again in the future. Definitely give 4 thumbs up.

Great prices, a lot of choises, easy to order, fast delivery....I recommend Rockauto.com

I would love to get five stars but customer service is almost nonexistent. They don t answer the phone they don t email me back

Never been disappointed, price savings hard to pass up, quality parts and shipping. I'm sold on RockAutoParts.

Been ordering parts from them a long time (almost 10 years). Unfortunately they seem to be cutting costs where ever they can. In the past if there was something wrong with an order, a quick call sorted it out.
Recently however, ordered a part, the box was correct, but the part inside does not appear to be the right one. Go through their self help return process and it says it's not my fault or their fault that the part won't fit, since the manufacturer listed that the part fits. Try don't list a phone number for customer support, after some digging called their headquarters. Their automated system tells you near the beginning of the message that the headquarters does not provide customer support over the phone... They seem to be fine with taking a customers money then have the customer lose money because part in the box they sold the customer did not work as advertised on their site.
Unfortunately I will not buy from them again. It was good while it lasted.