Now, I know why it's called "Rockauto." Before the...

Now, I know why it's called "Rockauto." Before the iron age, there was the bronze age; and before the bronze age was the rock age. "Rockauto" began in an ancient time period known as the rock age. It's amazing that a business in the 21st century doesn't have an actual phone number. The telephone has been around since the early 1900s. I am ordering a car part, not a covered wagon and horse. WHY can't you call me back on the telephone! I don't want an automated message. I don't want an email. I want to talk to a real PERSON on a real PHONE line. Rockauto has a fake phone number that goes only to an automated message. Anyway, I bought a Remy alternator that went bad before the 12 month warranty. I asked Rockauto to expedite the shipping since it was their fault for sending me a bad alternator. I don't have a car to drive. I need the replacement now. What does Rockauto do? They closed my email ticket so that I could not contact them on this issue. They would not call me, and of course there is no PHONE number for customer service. I filed a complaint with the BBB. I have revoked my business from Rockauto until the day I die.