DON'T ORDER UNIVERSAL PARTS FROM THEM!!

DON'T ORDER UNIVERSAL PARTS FROM THEM!!

Ordered 16 gas lift shocks. 5 of the 6 AMS 4644 gas shocks I ordered for my motor home basement doors from Rock Auto UNIVERSAL PARTS section! The shocks per AMS web site were supposed to be closed 12" open 20" 1 came in correct (made in Turkey) the other 6 did not and would only close to 14". They didn't even have the same UPC code so my doors would not close, but because the Hawkins MOTOR HOME was not a listed vehicle the UNIVERSAL parts would fit, Rock said it was NOT RETURNABLE. Have been a customer for 10 years but if they don't fix this I will start a CC charge back. This is a rip off, you can not contact them by phone, email or via web site to solve an issue like this.