Brian Delfino Review of RockAuto, LLC
Read all of this BEFORE YOU BUY from Rock Auto. I'...
Read all of this BEFORE YOU BUY from Rock Auto. I'm a homeowner trying to fix up my daughter's car and found Rock Auto to have the parts I needed at a reasonable price. After receiving the parts I was not ready to open the large box until several months later. Upon doing so, I found they sent me 2 of the same part rather than 1 front & 1 rear. One of the parts had 2 stickers (1 saying front & 1 sticker saying rear bumper) within inches of each other. Rock Auto would NOT honor their own error. I sent all the pics they asked for and they still would not make good on their screw up. Here's what they offered: I pay ($135) to send the wrong part back, I buy the new replacement part ($188), pay another ($135) again to ship the new part & we'll give you a store credit for the wrong part after we receive it!!! All this after I paid $197 for the right part, $188 for the wrong part & $137 shipping the wrong part. I'm tired of my fate being in the hands of IDIOTS! Good bye & good luck Rock Auto! Never again!! Anybody need a rear bumper skin for an 03 ML350?
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