Do not deal with these people. Sent in a phone for...

Do not deal with these people. Sent in a phone for repair expecting a 5 day turnaround - told after 11 days that it would take 4-7 days for the part to arrive then told after 20 days that it would take 2 weeks for the part to arrive. Decided not to go ahead with the repair as they clearly couldn't be trusted and after 5 days still no sign of refund or returned handset. Small claims court and/or trading standards to get involved next.