Waited 14 days to be told the phone I ordered was ...

Waited 14 days to be told the phone I ordered was not available . Then waited another 14 days for a refund only to be told on the 15th day it's going to take a staggering further 5 weeks to refund my money for goods I never received ! For it all to be lamed on Covid crisis ! shame on you SLOW FIX MOBILE