Prima Comunicazione Review

Really amazing! I want to congratulate you for the speed, professionalism and service offered even in quarantine time. Phone again defective and I pissed black. I follow the instructions of the Service Huawei. Home collection on Monday and P 30 repaired perfectly in my hands Thursday evening. I have never needed assistance smartphone in my life, but if these are your standard well! A little bad. Still vivid congratulations, you deserve 10 stars !!!

A fraud! Not very serious and not very reliable ... I am in possession of my sim, a cell phone box and my accessories including earphones and battery charger but at the technical center there is nothing of this!
They always want transfers to go on though A suck, without dignity !!!! I will never rely on them again
I put a star but you don't deserve that either !!!
P.s will also continue through legal channels!

One of the few centers with technical skills for the repair of products.

I sent twice my Nokia Lumia 520 with reception problem (inability to call / receive calls or surf the internet if not via wifi) not resolved. The first time from the repair sheet was "mechanical repair", but the problem was not solved at all. Returned, arrives after a week with the label "Dear customer, your phone is working". Of course it still does not work. Bad is little.

Indecent!!! Waiting for the express courier to collect my device to be repaired, for 12 days following 3 missed collections !!! Bad service !!!

Punctual and precise home collection service. Repair estimate (out of warranty) equal to 3 times the current market price (new). From the customer's point of view, unfortunately, just a waste of time.

Bad at all!
I needed to repair my XS Max phone because it fell and with the rear glass broken, through Tim Next.
It was 3 weeks before they sent the shipping note, I had to call Tim 8 times and send 3 emails!
then finally the arrival, the shipment and after 2 weeks, this morning I was sent back, paying 138.00
I wish I hadn't received it back !!!
my phone was one and a half years old and it WAS intact (apart from the glass to be repaired).
They destroyed me !!!!
He scratches all around, glue extends from the repaired glass, ruined the whole camera and flayed, LCD that could fall at any moment because not fully inserted into its seat !!!
Even to the touch it can be seen that has been done with the feet, furrows and glass chipped palpable !!!
I hope to resolve soon ... I have already contacted my lawyer !!
Can not such a thing !!!
Professionalism and competence ZERO !!!!

Excellent company ... very friendly and kind in knowing how to accommodate the requests of their customers ...

Punctual and reliable, I had a great time. I don't understand the negative reviews.

Thank you phone repaired in record time !!!!! thanks a lot !!!!! !

The worst service center ever seen !!!! From an initial estimate of 69 euros, they asked me for 200 euros. And Samsung is worse than them

Reading these more or less positive reviews I hope my iPhone XS Max is repaired in all its problems

Reading the other reviews I was a little hesitant to lean on this s7 edge glass repair structure. In a week and a half they have it perfectly repaired and updated. Now it is in perfect condition! Thank you!

EDIT: they updated the operating system by branding the smartphone thus preventing me from receiving other updates.

I sent my Galaxy s8 with glass of the broken display and charging circuit malfunctioned at FIRST COMMUNICATION through Tim Always Safe, as soon as the reviews read I was discouraged and worried instead the phone arrived within the deadline and AS NEW ... I requested the repair card has been changed LCD display, body, "seals" for IP68 certification, battery and charging circuit.
Thank you for your work and your professionalism!

Sent the phone in repair with Mediaworld warranty, returned perfect in a few days.

During the Christmas holidays the sound of my Samsung stopped working, I was afraid that sending it to repair would have ended somewhere and I wouldn't see it again for a while, instead I discovered that it ended up in this repair center in Italy and it's returned as new after a few days. Excellent assistance

DISASTERY CENTER FIRST COMMUNICATION SRL
I send vodafone the apple phone to be repaired, a phone that by now no longer turns on, they tell me that we need to change the side tone of the ringtone, at a cost of 300 euros plus VAT, because for this reason the phone does not work. Absurd, from checkup done at the apple center of rozzano, the phone was devoid of any signal due to the software gone haywire.
I suggest to all those who have had the same problem, and there are many, to start complaints and complaints to the antitrast and complaints assistance center and if you can, activate a statement with a lawyer, which is what I will do.

From May to August I still have NO SOLUTION: iphone 8 plus 256 gb ruined a phone for me and they still don't replace it despite the phone agreements with tim next that had to return it with new and regenerated apple! I AM A SCAMMER WE SEE HOW IT WILL DEFINITELY FINALLY MISS THEM FOR THEM!

I've already sent my samsung to this help center twice through the media world. They gave it back to me saying they had fixed it, but it still had the exact same problem. (the problem is at the microphone therefore easily verifiable if adjusted or not).
Now it is again at this center that I sincerely hope, and I am sure, they will definitely fix the phone.

I write after reading the reviews, which to tell the truth made me worry before sending my device, premise, I am a Tim Next customer, following the breakdown of the display I call the customer service who books the collection with the courier to transfer it to the company in question, the first thing I did is read the reviews that alarmed me, but I can actually deny all the negative reviews, as they gave me a timing of 7/10 instead on the 6th day I received the email that the device was ready to send, I shipped the phone in the original box and received the same in the original box, the work was done exceptionally, no glue smudging, closed sealed as the parent company did. I highly recommend everyone to entrust their TOP company devices. In total 8 days to send it, repair it and receive it, when 7/10 days only the repair was foreseen.

Sconsigliatissimo. I sent my iPhone 6 still under warranty and claimed that the problem is not part of the so-called compliance problems when my iPhone from scratch one morning did not start working at the screen level (nothing could be seen despite the intact screen) they asked me for 280 to fix it. They are scammers

Serious, friendly and precise staff, not least very professional.

Bad experience I handed my tel to the courier on the first day of August and still today almost a month later I don't know what happened to my phone, I did the next with Tim but they also tell me that after the numerous reports to the assistance center does not respond to Tim, despite the insurance that I pay every month and that the phone had to be delivered within 7 working days and almost a month has passed, they also tell me that I have to pay 69 euros !! both Tim, that first communication leave much to be desired that schifoooo !!!

Good evening you sent me the wrong iban code and you can have it immediately even by some contact who made the payment

I have my meizu in this service center and I am waiting for me to come back, but given the reviews and the stars that run on this center I start to pre-care myself, we hope that they will contradict me so that I can give them 5 stars, we keep our fingers crossed.
With real pleasure I was denied, I had the pleasure of talking via e-mail with the sales manager really kind and helpful, my Meizu had already been sent back to the point of sale where I had delivered it (in record time given the Christmas holidays), perfectly repaired under warranty, thanks to all the first communication staff who deserve the 5 stars from me.

Beautiful company..but part of the management .. has not yet figured out how the global market runs

On the delivery note, the contact is wrong, the toll-free number responds from Romania and they do not speak Italian until today they have not yet picked up the phone and neither will they ever see it, they will certainly hear my lawyer

In 4 working days they changed the glass of my S9 and also the frame that had been scraped in the fall. A fantastic service, the phone is new again. Congratulations indeed. Thank you First Communication

Day, through tim next I sent an iPhone X to replace the front glass, withdrawal 02/10/2018 made 12/10/2018, replaced glass, intermittent display; faded colors, red spots on the display, I do not think we can talk about professional operators, do not give back a device in these conditions! Negative experience

Relying on them because of the contract with the media world, I was frightened by the extremely negative reviews of the other users.
But with great joy I must say that I have changed my mind. From the sending of the documentation to the time of the call with communication of the day of the retreat, half a day has passed (from the evening to the lunch of the day after).
The collection took place 2 days later and 7 days have passed after which the phone (huawei p20 lite) has been replaced with a new one.
From here it follows that the company is serious, but professional staff unfortunately have to deal with the corporate policies of the various producers, each of which has different policies in terms of customer support. In particular apple and nokia are very "closed", samsung and huawei instead are much more free and allow the repair totally free.
In short, choose serious phones instead of those stupid iPhones that are totally useless and cost very well.

Today I received my repaired and fully functional smartphone :)
Great assistance service !!!

Apart from I didn't understand what this first communication is for. I contacted Lavazza for a coffee machine to be changed or repaired as a guarantee. We are looking forward to seeing all the negative feedback. For now I put three stars.

I waited a week before making the review, to see if those bad reviews that were true were true. I tell you I was skeptical about what I had read I sent my broken LCD cell for assistance from them through tim next.
I found myself very well, the cel is fine and it is perfect tt, the box of course I had sent with the cel did not come back to me (but I had put a box of the old cel).
But it is right that this company has positive reviews, because obviously when someone like me reads these bad reviews and has to send his cel is worried, I tell you that they are very GOOD and they had given me 10 working days for the return and instead they have us put only 6 days including package transfer days! Very good and thanks for the work done.

Good evening, after reading the many negative reviews I was hesitant about the professionalism of this company. I state that I am very meticulous in terms of smartphones, I had my Samsung s8 picked up by courier (tim always safe) because following an accidental fall the display broke, withdrawn on 11/27 returned today 1/12 (only after 5 working days !!) in PERFECT condition like new, they didn't just replace the glass but the display and central body, while the back is still my original, the phone is perfectly assembled, I don't intend to take the test diving because I prefer not to risk, but from what it looks like it would still seem waterproof. Now I don't want to diminish the reviews of others, surely if a customer is not well he has the right to complain, but as I found myself well I can only give a positive judgment with a raised thumb. Congratulations.

A SCANDAL !!! SENT IPHONE FOR ASSISTANCE FOR 4 TIMES AND NEVER REPAIRED !!! I HAVE ALWAYS BEEN DELIVERED WITHOUT A WORK CARD !!! ABSOLUTELY TO AVOID !!!!!!!!! I HAD TO PUT US A STAR OTHERWISE IT WAS NOT POSSIBLE TO COMMENT !!! BUT THEY DO NOT DESERVE A GOOD NOTH .....

SERIOUS 'EQUAL TO ZERO MANDATO A SAMSUNG NOTES EDGE FOR 4 TIMES FOLLOWING IT IS TOLD ME TO CHANGE THE BATTERY, ONCE IT CHANGED THE PROBLEM YOU RESIST. THE TECHNICALS WITH ZERO EXPERIENCE.

Honestly I find the absence of professionalism of this absurd company. I want to tell you about my case that I am sure before communication knows well given my numerous complaints. I state that this is the fourth time that I return the PC for repair to you. The pc in question is an MSI GE72VR 7rf 408it laptop. Fourth time he comes back for the same problem, which shows that you either don't know how to do your job or you do it on purpose to pretend to fix things. At the end of April the PC was returned to me after almost 2 months of repair, the problem was internal, not external, so aesthetically it was not possible to notice it, but I had attached documentation and a probable cause of the problem that apparently you have not read in the least. But going back to when you sent it back to me, as soon as I received it, I immediately notice that the original box is missing, which only God knows where it is, and that I now require it to be returned, as written in the emails sent. I turn on the PC to test if it works and not, strangely it doesn't work, but they write to you that they have changed the frame of the screen, that is, but sorry, the software and hardware controls don't exist from you? This alone is shameful. So now, after having sent it back, it is from May 4th that you have it, and you have never sent us an email or a phone call as requested, concerning the state of the PC. I feel mocked by you and your poor service. Euronics knows how much I complained and how many times I called them, but they also keep on answering them that they send you urgent requests that I hope you read. I hope you read this review and that this time you are able to repair the PC once and for all, not that after 2 months it is already gone, since I need it and I remind you that I demand the original box, but above all the pc repaired and working. If all goes well I will change the review rating.
(Among other things, I know that they only respond to good reviews, first communication, if you want to be professional because you simply do not send us an email or a call regarding the state of the PC? It costs you so much? Because we are already a month away from it you have and I feel really fooled by you).

I brought my Samsung A5 2016 after 9 days of life for a led return that does not turn on, and after a month they tell me that there is oxidation in the phone and it is not covered by the warranty and it is necessary to replace the display logic board and electromechanical parts at cost of 250 euros. I repeat a 9-day telephone and, moreover, I withdraw from the media word center (which I strongly advise against sending them all to the center), the display was detached from the body by going mad, worse than before, I always advise to present the problem to Samsung's toll free number to go to media word

htc phone a year ago as a guarantee sent for assistance by the unieuro of Bellinzago Lombard 3 times over three months (it was June 20) returned x well 2 times with the same identical defect ... incompetent or superficial ??

A phone assistance crap repaired but with other defect

I make this review after reading the reviews already published.
Given that the popularity rating for a company today is very important, it is so also in my job, I don't understand how you can negatively review this company .... my s7edge was withdrawn on 19/7 and it will be returned to me the 24 ..... hoping that everything is OK I can only congratulate them ..... I have read many negative reviews but analyzing them I do not see where the fault of the first communication is .... or the problem has been caused by the owner or the parent company has procedures that do not allow room for maneuver .... so what to say .... before negatively reviewing those who work, analyze the problem which it is ....

Perfect service, in 3 working days picked up at (Ud) 4/16 and returned the repaired phone 20/4 by their courier. Received in impeccable packaging and details of the intervention made specifically. The problem was no signal from the p20 lite, now it gets better than before. Excellent service

They do not repair what is required and in addition they make you pass as if you wanted to rub them. At the limit of ridicule.

They repaired my Huawei p30 pro's screen perfectly in one day. They received the package at 10 am and sent it back the same evening. Compliments!

I sent my samsung s5 for repair via trony. Phone sent for assistance 4 times and never repaired, the last time they held it for 6 weeks and then told me that there was no problem and they gave it back to me! I strongly advise against it

minus 100
Very bad the collection point authorized HTC that March 28, 2016 I delivered a M8s (acquired in January 2016) and after two months, since they did not receive the touch ordered have sent Prima Communication display.
(Estimate for the repair by the collection point Euro 200)
Very bad HTC assistance, entrusted to unwary call center operators
Very bad the estimate of the First Communication that for the replacement of the touch + display asks me 467 euros for a smartphone that now has a price of 399 euros !!

I sent a meizu m3 under warranty ... this disgusting slide has deformed keeping it in my pocket the phone has a clear deformation of the body with consequent cracks only on the touch they refused the warranty asking me for 110 eur for a phone that costs 140

I sent a 930 lumia which had a black spot on the display (defect recognized by Nokia) but refused the repair on the grounds that the phone had damage from shocks that even from the photos sent to me are not at all obvious
The imperfections of the frame were merely signs of wear

Phone under guarantee but I ask 40 euros for the return shipment

Bad and dishonest

Bad technical assistance. Long and unsolving times.
To avoid!

What to say?
the cell phone is collected on Friday afternoon by the courier and yesterday evening I receive the email that the same is being delivered for today.
So early for the replacement of the display, however, under warranty?
I hear the Prima directly this morning but they cannot give me any answers and they ask me to call Huawei which confirms the repair!
An hour ago I get the phone perfectly packed with the momentary cover of the new display all in an elegant microfibre bag and with the report of what has been verified and / or replaced (in a language, obviously for me, incomprehensible).
Turning on the phone I see that the defect is gone and therefore the repair has been carried out and there is no doubt.
And to think that I was ready to wait at least 15 days. as the assistance in my city had specified.
Ah, I forgot ... the two-year warranty expires tomorrow ...
Chapeau

Only five stars are not enough ...
The top of home appliance assistance

I sent my iphone 6 in media word assistance which was the second year he had a GPS problem that tells me that I was 700m from where I am, two weeks pass I try the phone and mine had created a new problem the camera is almost clogged not even one day that I had the phone in hand I had to send it back, another two weeks pass I pick it up the phone worked all right the next day had taken up the same problem as the GPS in addition the wifi forgot more than once the password, wifi if the phone moved a few meters the wifi signal was very low. Painful assistance I keep the phone for two weeks and they do nothing and create problems for you that the phone didn't have. I have no words

Iphone 7 plus sent for repair by tim to repair the cracked display (touch screen that worked completely), after the repair you repaired the cracked screen but now the touch screen no longer responds to commands. Thanks for making my phone useless

Bad !! I sent a microsoft phone as a guarantee through the microsoft assistance at first communication, I state that the same phone I had sent in warranty before through the point of sale where I bought it for the same problem, I had been repaired under warranty and after a few months I am having the same problem again and to speed up the times I decide to send it directly myself.
What happens next? First communication sends me a quote where it says that the problem is caused by the customer, so either I pay to fix it or pay 30 to not fix it (phone paid 80 ), then I call and I answer a scorbutic operator, who with very superficial air he says he sends me the photos. Photos I had the day after, from which the problem cannot be seen and much less explain it. Recall, again scorbutic operator who almost closes the phone in my face, telling me only that they would contact me because he was not the preventative boy. Result? I'm still waiting for communication of my phone. GREAT SERVICE !!! What surprises me most is Microsoft, obviously also contacted by you, but I only tell you that they can't do anything. Obviously, for me, Microsoft has expired and I don't think I can ever buy it again. The advice I give to others, never to send your phones ever to FIRST COMMUNICATION under warranty, you will not have them any more if you do not pay, and even if you pay to repair them they will not take responsibility for the malfunctioning of the repair (it is written in the quote) and obviously distrusted by all the brands that use them as a service center because they have a PESSO and personal service !!!

Reading the various reviews I was a little skeptical about the end that my Galaxy S6 Edge would do, but I have to say I was pleasantly surprised. Cell phone sent Monday, by courier (comfort care samsung service) I returned next Thursday, only 4 days later. Obviously repaired under warranty.
The only detail is that the phone came back repaired (the visible problems are gone) but I don't have any document in which there is written what they actually replaced.
Not a big deal, I would have liked to know what they had done.

Serious company, helpful and super reliable!
Who gives 1 star in my opinion is wrong big time!
I recommend this assistance to all those who ask me where I have taken my cell phone to have it repaired ... I would have given even 8 stars! TOP!!!!

At a distance of not even 7 working days smartphone (s8) sent to repair assistance, return ... like new !!
Congratulations!!!!

I had the need to contact this company twice, having to send my Huawei smartphone under warranty for assistance. In both cases, the repair times were truly astounding. WITHDRAWAL, REPAIR AND RETURN IN LESS THAN 72H. Fantastic.

I sent a Sony Xperia Z2 phone via vodafone for a problem with the microphone, a Sony Xperia Z5 COMPACT came back after a month and a half with significantly lower features, after some exchanges of emails and phone calls They promise us (I say "CI" because they promised to me and to the vodafone center) a Sony Xperia Z3 NORMAL with characteristics equal to the Sony Xperia Z2, but after another 3 weeks of waiting comes a Sony Xperia Z3 COMPACT with the same features as the previously sent Z5 COMPACT because the characteristics were lower.
After more than two months I am still waiting for a phone with the same and equal features as the Sony Xperia Z2 I had previously purchased.
P. . I have kasko assistance with vodafone, but judging from the other criticisms, it is not a competent center.
If you have a Sony send it to LIVOLSI, the general direction of Sony as well as technical assistance.

There are no words for this help center ....
I sent my P20 through the huawei assistance service on 5/10/2020 and returned it to me on 02/11/2020, so after a month and not 10 days as pre-informed, but this is the minor disruption, because the phone came back to me without being repaired, plus with a scratch on the rear glass ...........

I leave a review because given the negative reviews it seems to me to be correct and it is not right that those who are satisfied should not face it. I sent the phone with Tim's SemperSecurity insurance, so they are a forced choice.
I have an iphone 8 that had broken the front and back screen and also had the speaker from which nothing was heard. They sent it back to me practically. I felt good and were serious. I don't give 5 stars because instead of 7 days they took 2 weeks. Perhaps it is not even their fault, perhaps of the operator who could communicate it in advance. However, everything went very well with me and I was worried unnecessarily due to non-positive reviews.

They are not professional at all
The first of the month I send the Samsung Galaxy s6 edge mobile phone to help with problems with the battery charger and the battery which lasted very little.
After 1 week I receive it and for two days everything is ok ... on the 3rd day the cell phone starts to turn itself off and on by itself.
I send the mobile phone back to service but they fix it 2 more problems: 1 the battery lasts 2 hours again and the keyboard does not work well, for example I press n and write m.

My mate 20 pro was sent for assistance due to a problem with the display and I have updated the sw ... obviously I came back with the same problem with the words: cannot reproduce (just try a black image in the dark with the brightness at minimum to see it ..... vabbeh) ... now I have postponed it, attempt n.2 hopefully .. I will update my review later

I update by saying that they were quick and they replaced the product even if not in the original color, for lack of stock, but they advised and were honest.
I will continue to try this which, even if it partially presents the problem, is definitely less visible and annoying

Great communication, great repair, fast repair. My Honor 10 is back as good as new.

I can feel super satisfied with the service offered! I sent my samsung s8 + in repair with the screen destroyed and even a few pixels damaged Tuesday, I was positively impressed to receive it at home like new on Friday of the same week! SUPER EFFICIENT !! 5 stars deserved, BRAVI! maybe they all worked like that ...

Mxrda company! Do not even use gloves before gluing backcover

There are fingerprints on the P30 pro's camera! But who did you hire? Those landed in the south? Cretini ... 20 days of waiting and then having to send him to repair again ... Change the job !!

I state that I am not satisfied but more exceptional !!!!
So I don't know how full of negative reviews I have had a problem with defective pixels on the S7edge display on Thursday 9th February I sent the phone to the first com. Through tnt everything without paying anything.
Today MONDAY 20 FENBRAIO 2017 has been returned to me by TNT carefully packed with a new display and replaced under warranty.
AND WITHOUT A SIGN AS sent by me.
Continue so that those with problems under warranty will be very satisfied with the service offered. Thank you very much and good work before communication srl

Sent my Samsung S6 Edge plus on the 19th returned today I would say that it is not bad considering the Christmas period. Kind and very helpful even in telephone assistance I can't complain I recommend it.

I send damaged device through tim always safe. Tim specifies exposes both the broken display and camera damage. Too bad it comes back on schedule, but only with the display repaired.

Obviously I immediately call Tim to avoid blaming me for the damage as soon as I receive the device and send confirmation photos on the same day.
Because they had tried to blame the courier where instead the package was perfectly intact.

Now the package must return with the phone to be repaired a second time.
Not trusting, they ask me for a fifth photo of the damage calmly and after 2 weeks (after the weeks of Christmas and New Year and Epiphany to verify my code again).

Bad experience for a paid service

I HAD TO PURCHASE ANOTHER SMARTPHONE ON MY ACCOUNT BECAUSE LEAVING FOR WORK I REMAIN OTHER 10 DAYS WITHOUT

I WILL UPDATE IF THE PHONE RETURNS REPAIRED THIS TIME, at least and free of charge given the first paid and half repaired round.

I'm sorry to write negative reviews but that after two weeks you show up and ask me for yet another code verification mine you are embarrassing

We hope that you put the same effort into repairing mobile phones.
Best wishes

Too bad they only have the name of communication. Bad in solving problems, after 9 weeks the phone is still who knows where

I had problems with my s7 flat due to an operating system error that did not start anymore I called Samsung to understand what it was I did the tests they listed but nothing told me to take it to assistance in my area is I said no I preferred a the gold support and I must say without excellent excellent work performed words !!!! It should be born that the bomb is actually better than when you bought it I have to say I highly recommend this assistance it is true if they keep it up for a week but it's worth it thanks a lot first excellent communication work

Phone repaired and working, I had a broken screen thanks

On March 23, 2016, the TNT courier went to pick up my Lumia 925 at my home. After a few days, Prima Comunicazione informs me that I received the device. I look forward confident. April 5th surprise! I get an email where I am informed that the phone has a faulty motherboard, but due to an injury on the glass, a mere aesthetic defect (not due to accidental fall) the repair cannot go under warranty and I have to match the figure 170 Euros to have it replaced with a Lumia 830 (theoretically not in the same category). To no avail my complaints with both First Communication with the same Mictosoft. After some reminders, they send me the photo where they indicate the damage found, but which instead confirms what I have always affirmed. From the attached photo it is clear that the "damage" indicated by the "technicians" of Prima Comunicazione as "damage LCD", is not true. In the lower left part of the display, indicated by the red circle, there is no LCD but, at most, the touch of the physical keys which, like the touch and the LCD, work perfectly (I took a picture where the image is shown) perfect functionality of the module during the test to the PC before sending it to first Communication). This does nothing but confirm my disappointment, given that the "damage" actually corresponds to a mere physical defect concerning glass alone and does not in any way invalidate the components of the telephone. A superficial damage to the glass has nothing to do with the defectiveness of the motherboard, placed well below the glass used to protect the touch / LCD module.
To paraphrase this experience, it is as if I had brought my car, under warranty, to the dealer for a defect in the engine: the parent company recognizes the defect but due to a scratch on the door it refuses to repair the fault. Not being able to recognize a glass from a touch or an LCD says a lot about the petty attempt to demand money for a fault that should be recognized, without any hesitation, in warranty.
Deeply disappointed by the Microsoft support service and the First Communication service.

Incompetent. Device sent for assistance twice, they have not resolved.
Unable to communicate. Absurd experience.

You can not not put five stars. I sent my Samsung Galaxy s8 plus in broken glass due to the service offered by TIM. They returned the new product (!!!) in just 5 working days. I can not say very satisfied, thank you !!!

Sent huawei mate 20 pro dual sim faulty and quickly they did not repair it, but they sent me a new one (as specified by my changed number) which, however, is not dual sim, but mono sim ... I wait and I reserve the right to modify reviews only if they solve the problem since a dual is essential for business reasons ...

Sent in repair samsung a5 with warranty with stain on the display, not at any hit nor dropped. After three weeks they notify me through the media world of Turin that the repair is for a refusal payment. From there my ordeal begins. I collect the broken glass behind I refuse the collection they send it back for repair. They change the glass. I go home the phone does not work the display now thanks to gentlemen I have to buy a new phone. When I sent it for repair it worked perfectly well congratulations if I paid the phone worked no words to define them just thanks

Unfortunately I find myself here to do a negative review ... I sent the phone 2 times for assistance with Huawei, and 2 times they did not fix anything. Now I have to open a complaint with Huawei and wait, very little professionalism. The only positive note, shipments by fast courier, and perhaps not even thanks to them.

They were extremely fast, phone repaired under honor warranty in 48 hours including shipping and returns, sorry they have bad reviews from someone who wants to be smart

"PERFECT"
I sent my Galaxy S5 through ultra-fast samsung people repaired and sent back in six working days. Great competence, courtesy and understanding. Updated operating system, hardware and support. First Communication S.R.L is a reference of excellence. Congratulations

They repaired my S8 which had remained schaischiac under a car and now looks like new and fully functional ...

Well done ...

Galaxy Note 4, replacement motherboard under warranty. Excellent assistance and timely answers on the state of repair!

I sent my phone for repair, thanks to the "Wind screen protection" insurance.
In less than 7 days I received my smartphone as new.
Repaired crystals, glass and touchscreen.

Only advice, make the backup, because mine has been formatted (they had already advised me to do it).

phone sent and returned after only 2 days repaired and fully functional! great service

Huawei P30 Pro Repaired Through TIM Next Service.
Unfortunately, the processing speed does not match the quality of the same. Phone returned with the Scratched Backcover as well as, surprise of surprises, after only 4 days of use the screen showed a clear melting of the crystals (almost certainly caused by an inappropriate processing of the product).
Bad Company (I do not recognize a damage found even 15 days after their processing) and Bad Customer Service (the tone of voice on the phone could be slightly more friendly and less noisy)

less than a star I can not put .. but I would have gladly put it .. I send my iphone (just because the apple has passed the year) for the key vibrates / sounds that did not work well, did not shoot .. result? the damage is not covered under warranty, SHOULD SUPPORT AN EXPENSE 280! BUT WE ARE SICK ?!

I personally fixed the problem to my Nokia Lumia 930 with 2 drops of Super Attak where they asked me for 184.54 to replace a display that did not present or present problems. I strongly advise against this assistance center.