Francesco Argeri

Review of Prima Comunicazione

On March 23, 2016, the TNT courier went to pick up...

On March 23, 2016, the TNT courier went to pick up my Lumia 925 at my home. After a few days, Prima Comunicazione informs me that I received the device. I look forward confident. April 5th surprise! I get an email where I am informed that the phone has a faulty motherboard, but due to an injury on the glass, a mere aesthetic defect (not due to accidental fall) the repair cannot go under warranty and I have to match the figure 170 Euros to have it replaced with a Lumia 830 (theoretically not in the same category). To no avail my complaints with both First Communication with the same Mictosoft. After some reminders, they send me the photo where they indicate the damage found, but which instead confirms what I have always affirmed. From the attached photo it is clear that the "damage" indicated by the "technicians" of Prima Comunicazione as "damage LCD", is not true. In the lower left part of the display, indicated by the red circle, there is no LCD but, at most, the touch of the physical keys which, like the touch and the LCD, work perfectly (I took a picture where the image is shown) perfect functionality of the module during the test to the PC before sending it to first Communication). This does nothing but confirm my disappointment, given that the "damage" actually corresponds to a mere physical defect concerning glass alone and does not in any way invalidate the components of the telephone. A superficial damage to the glass has nothing to do with the defectiveness of the motherboard, placed well below the glass used to protect the touch / LCD module.
To paraphrase this experience, it is as if I had brought my car, under warranty, to the dealer for a defect in the engine: the parent company recognizes the defect but due to a scratch on the door it refuses to repair the fault. Not being able to recognize a glass from a touch or an LCD says a lot about the petty attempt to demand money for a fault that should be recognized, without any hesitation, in warranty.
Deeply disappointed by the Microsoft support service and the First Communication service.