Palm Bay Chevrolet Reviews

Easy to make appointment. Service enumerator and service advisor were friendly and efficient. Sofia spent time investigating my questions.

Went for my routine oil change and tire rotation today. Was out of there in just over an hour. Wes was super nice. I never have anything bad to say about this dealer or their service department.

Took the car in for oil change and tire rotation. In and out in less than a hour. All good. Especially appreciate the friendly top notch professional service that my advisor Bobby Sternberg provides. I have always worked with Bobby and am quite pleased with his service. He is knowledgeable and easy to work with, ensures that all applicable price discounts and coupons are applied and you are aware of upcoming services and costs for same. He gives me confidence that my vehicle is being taken care correctly

The representative Adam was very professional and kind. He showed genuine concern over my issue and made sure everything was alright while I was waiting to be towed. As a woman, you always have to be concerned if you're going to be taken seriously at a dealership or what not. But he was professional and listened to my concerns about my vehicle. He explained my options and came up with a plan of attack to figure out what the issue is. I highly recommend this dealership

Due to an awkward at best internet sales to showroom sales hand-off, our car purchase was overall a time-consuming and disappointing experience. We made an appointment with the Dealership by phone to drive across the State to buy the Certified Pre-Owned Volt we'd been discussing. All good, except the salesman who took over the sale when we arrived new nothing about it. Then the car was delivered to us for test drive with a completely uncharged battery and a clearly damaged gasket around the hatch that would leak in rain. There was no charging cable in the trunk, but the salesman found a beat up box with one in it that was supposedly for the car. Once home, we tried to use it and found we'd been given a non-functioning charging cable.

Despite all, thankfully there were two rays of light in the whole process -- Joy in Finance and Jimmy, the Service Manager. They went of their ways to help us by working with the right people in the Dealership to get what we needed taken care of. Jimmy was able to order and mail us a new charging cable. Then, after much back and forth including photos showing water in the trunk following a rain, the Dealership agreed to replace the gasket. While it meant another trip across the State for the repair, the good news is the car is leak free and we love it.

Jeff was amazing. He did a great job letting me know what the problem was and kept me updated every step of the way. I appreciate him getting my car back to me as soon as possible! I'll never take my car anywhere else.

You can tell the difference since Boniface Hires took charge that they brought the dealership up to their white glove level of service.

Super helpful, they make car ownership less stressful!

I posted this same post a couple days ago and I guess it got deleted.
In April I purchased a new silverado truck.
I hate this truck more than my exwife, it's a piece of junk.
But I digress.
PLEASE do not get distracted by a fast talking sales person or side tracked during the sale process make sure you take the vehicle for a test drive,had I not been sidetracked and took this piece of junk for a test drive before doing the paper work.I would be driving a truck that I like.
SO PLEASE DO YOUR DUE DILIGENCE AND TEST DRIVE THE VEHICLE,DONT MAKE THE SAME MISTAKE I DID.
GENE TIPPETT.

I love this dealership for service, Tim was super nice and very professional. I trust them to not push me into anything I don't need. The customer lounge is very comfortable and has complimentary refreshments, huge plus! I use them for all my trucks needs!

Justin Nooner was excellent! He got me a great deal!

From the first moment I got there, I was met by friendly people. The service was great. Everything was explained. I was in and out in a timely manner. No question is too silly. Thanks for all the help.

Stephen was awesome in helping us find our car. Took his time and was very patient. Would highly recommend connecting with Him on your next search.

Great service. Tim, the service advisor, gave knowledgeable insight into some of the issues I was having and I really appreciate that.

I was in the market for a Colorado. My salesman was Dave Jacobs. The processes felt like I was hanging out with an old friend who just happened to be selling the truck I wanted. He was very knowledgeable on the inventory and didn t beat around the bush when asked questions. He didn't try to up sell features which was nice. At the end of the day I settled on a 19 Chevy Colorado WT, with all the upgrades a WT can have. Highly recommend working with Dave.

Gio sold me my first car and made the process extremely easy and enjoyable! Very happy with my experience here.

My service writer Bobby was very professional and kept the appointment on time. He also suggested services based on mileage that I wasn't aware of. Overall a positive experience.

This was the first time being at a chevy service center, ever!! The experience was excellent, fast and professional. Your service representive Tim, I believe made all the difference. Thanks again, we will be back if the need arises.
B.Lawson

Bobby was very professional, explained everything, with no high pressure to do anything that was not requested. Everything was finished in a timely manner.

I want to thank Eric for being so patient with us. We were shopping for a car for my mom and had him show us many vehicles. He was very professional and polite. My mom loves the car and I'm at ease not having to worry for her safety and wellbeing. Eric thank you for the lunch as well. I definitely will return when I'm looking for my next vehicle. Everyone was great.

Charged me $235 to wax and shampoo the interior of my truck. Dropped it off at 8 am, wasn't ready until 6 and maybe half the job got done. $235 for a wash and making my tires shiny isn't what I had in mind. Rip off

Bobby was top notch! I brought in my Chevy that I just purchased to be inspected and he found issues with the tires. Bobby took care of handling all aspects of getting in touch with company to get a claim going. He called me multiple times to keep me posted on how things were progressing. Total asset to Boniface Hiers Chevy and glad I ve made the decision to use them as my service center of choice.

My salesman Dave Jacobs did a great job figuring out exactly what I needed & what fit into my budget. He showed me my budget was able to handle more than I expected and I got a great bang for my buck. The finance Brians kept this Disabled Veterans fixed income have extra money in it each month. Dave and the rest of the team always are great and this Veteran will recomend them to everyone.................aka Scott Wilson

I had a scheduled appointment to see a designated used vehicle at a specified time as I was located about 2 hours from the dealership. 2 hours prior to the appointment, I received a text to confirm that I was still coming. I confirmed and walked in about 3 minutes early. I was informed I would get VIP treatment from general manager Mike Brown who passed me on within 20 seconds to an unknown salesperson. He and I walked the grounds a couple times looking for my vehicle only to find out it had been sold the prior day. I exploded on Mr Brown and was assured I would get very aggressive pricing on any other vehicle available which I did not find to be true.

Mr Boniface was also present and standing about 10 feet from the confrontation. He elected not to say anything but he surely didn t have that sweet smile that you see on TV.

If there was a positive in my experience, the poor salesperson (Gio) did a great job in trying to pacify all parties involved. He was merely thrown into a hornets nest .

My experience!

Both Bobby Sternberg and Gregg Lowery have been fantastic every time I bring one of my vehicles in for service. Regularly going above and beyond, these guys are setting the bar higher than at any other dealership service center I have been to. Thanks guys!

Worst sales department ever. Sold me a car with a tear in rear seat leather assuring me it would be taken care of. Ben and Dan both said they would call the apolstry guy to fix. 2 years endless bronken promises still not fixed. William and Bobby in service are attentive and excellent. Its a shame the sales department looses customers with their lies.

Was a Great experience, Sophia was very good at getting me in and out very efficiently!

First of all, not Rosner's fault. But,

I continue to be very disappointed in the rusted wheel hubs and brake housings on my 2015 Traverse LTZ. Chevrolet evidently bought these from a lousy source when my vehicle was built. My vehicle is in PRISTINE condition and has been flawlessly maintained since I purchased it new in March 2015. The visual, when looking at my beautiful Chevy, is marred due to the unsightly and rusted wheel hubs and brake housings. Chevy should at least fix this.

Sophia was great. Very professional and explained things well when I had questions.

I was reading the reviews and discovered you are honoring previous lifetiime oil changes from the previous owner, Rosner. I am one of those. In 2014 I purchased a 2008 Z06 Corvette. Eventually, when I need an oil change, I would like to continue with that.

I am on my second extended warranty. The first one I obtained through Rosner and the second through Rimrock Chevrolet in Laurel, Mt. I mention the warranties because Rosner never did any of the warranty repairs or discovered any issues that would be covered under warranty. After I purchased the vehicle there were some obvious issues. I am not a mechanic but I have been driving all kinds of vehicles for over 50 years and I can always tell if there is something wrong. They were all about charging me $99 to change a cabin air filter and reminding me of scheduled maintenance. I finally took the car to an authorized non dealer GM Repair Center. Within the warranty period the Repair Center found numerous Repair items that qualified as a warranty repair, including the car needing a new manual transmission. GM APPROVED ALL THE REPAIRS. The total bill, parts and labor was $15,000 +. My cost, the deductible was $50.00. It took a day for the Repair Center to find all these repair items covered under warranty and a week todo all the repairs. So why did Rosner fail to find these items, some very obvious. So who do you think I take my warranty repairs to?

People need to know that the Dealer is not the only place to go for warranty repairs. I am not trying to draw any type of equivalency to you and Rosner. I am saying that Repairs made by a Dealer should be better than any mechanic that a person can take their car to. It was the opposite with Rosner. You have a chance to be better, to raise Customer Service and Vehicle Maintenance and Repair to levels of excellence. From what I have read so far, there seems to be diligence. Never rest on your laurels, always ask "how can I make this process better, to give the Customer the best Service Experience possible".

Everyone was pleasant and that part of the experience was fine. the wait time was acceptable and my service writer listened and communicated very effectively. My issue is our 2014 Suburban has a cracked dashboard and this is an issue GM is definitely aware of. Rosner Chevrolet refused to even consider helping us with this repair, yet everyday on a Facebook page dedicated to 07 to 14 GM trucks with cracked dashboards someone posts their dealer helped them with this issue that should have never occurred. GM has known about these dashboards since 2007 and still produced them until 2014? That's a crime! Sometimes as a dealership you have to do whats right not what benefits your bottom line. Needless to say, I now know everything I need to know about Rosner Chevrolet's values and will not purchase any of our future vehicles there.

From the moment we arrived and were greeted by our salesman, RJ Hilms, we were made to feel welcome and at ease. Through the whole sales process we never felt pressure, and never felt uncomfortable. We are grateful to RJ for making us feel that way and gently allowing us to sell ourselves on the vehicle. This is our second vehicle purchased from Rosner Chevrolet. We like the way we are treated like valued customers. A couple of minor cosmetic items needed attention in the service department, and Bobby Sternberg treated us well and called us with updates on when the vehicle would be ready. All in all, this car purchase experience was one of the best my wife and I can recall.

What an amazing dealership, very impressed with the atmosphere and the salesman. Very knowledgeable and I will be returning!

I had Romann as my salesman and he was insanely helpful and super nice. I highly recommend Boniface Hiers and Romann!

Great experience with service department, Bobby Sternberg was great in managing my vehicle repairs. Definitely would recommend. Thanks

I recently had my 2009 corvette shipped from storage in Ohio. There was an issue with the clutch so I brought it in for an evaluation. Jimmie A., the service manager who had only been with the dealership a few weeks, was extremely knowledgeable, identified various options, and scheduled an appointment to repair. Meanwhile, he noticed that there were a few "maintenance bulletins - recall notices" on this vehicle dealing with the passenger air bag, a potential fuel system problem, and lastly, an issue with the hydraulic clutch cylinder. The bottom line is that my clutch problem was fixed and the other issues were resolved. Since these were items covered by GM, these fixes were accomplished for the price of an oil change thanks to Jimmie's knowledge. Hiring individuals of this caliber will ensure the success of this dealership. On another note, I am considering the purchase of a 2019 Grand Sport. After discussing the fixes to my car, Jimmy took me over to the sales office and introduced me to Roman and we have begun the process of locating the car I want. Overall, an extremely positive experience thus far.

Had routine Oil change and air filter
They forgot to record the next oil change mileage sticker and change the percentage of oil to 100% instead of it reading 0%and needs changed

Bad customer service both in the shop and sales dont recommend at all you're better off going out of town to get your Chevrolet needs

Bobby is terrific! Courteous, knowledgeable and got my Chevy done quickly!

Bobby was very helpful!
He offered me all the recommended services.
Although I didn't purchase any, I appreciate his offering and explaining the services without pushing them on me. Fast and friendly !

Can't say enough great things about this place! Great pricing, great service, and with Justin N the buying experience e is second to none. Definitely recommend!

Bobby took time with my precious Corvette and made sure the job was done 100% right. I really appreciated the extra effort.

Dont buy a car from them!!! We bought a truck last month, havent even made the first payment and it doesnt run. Drove it home and a week later it shut off while driving. Had the wrong fuel filter as well as other wrong filters, no oil change like they said. Changed all that and it still doesnt run. Boniface is a complete fraud! Will never buy from them again and advise everyone else to NOT buy from them!!!

Very courteous and educated. I thoroughly enjoyed the purchase experience! Financing offered a great rate and they definitely wanted our business. Ryland was great and offered good info! Finance guy was easy to work with and very informative!
First service visit was exceptional! Was checked in by Charles who was helpful, courteous and friendly. Trevor helped me and explained the process very well. Great work to all!

Great service, was the only dealership around that could get me a good deal on my trade in.

If I were buying from Tony in the front I would have left a happy customer. But your staff was so rude and even when I said I was ready to buy now and picked out my car they just pushed us aside.

One of my tires on my 2012 Chevy Volt was leaking slowly. The service team at Boniface Hiers Chevrolet were very thorough troubleshooting the issue and getting it fixed in a very timely manner. I can highly recommend them for their courtesy, timeliness, knowledge, and experience.

Absolutely the worst service department/dealership in Brevard County!

Had my 2018 GMC Acadia in for recall repair. Service completed and delivered back to me before promised time. While there they
Did an inspection was performed on entire vehicle. Only point of concern is they had informed me when I was there about 1 month ago for oil change that I would need tires because the tread depth was dangerously low. 2/32 on one. Today's inspection says all. Tires are at least 7/32 or more. Have to get it checked somewhere else.

Great service here! The gentleman that helped me was named Stephen he is very knowledgeable and made the whole process go smoothly! I m glad I chose to come here!

Great experience today. Bobby Sternberg took great care of our Malibu service.

My man gio hooked me up with a good deal on a preowned jeep thanks gio

Jimmy and Romann were such a big help! They found and fixed everything that my car required for a very reasonable price. 100% recommend!

Their service was top notch, it was so different being under new management. Technicians walk through the waiting area and ask everyone if everything is ok.

Unexplainable how disappointed I am with the service of the mechanics at the Chevrolet dealership. It seems like there in just a rush get your car out of there that they don't properly diagnose it. I had to go back three times now for the same issue within a couple of months. I spent over $3,000 trying to get it fixed and it still is not fixed. Took it to another mechanic locally and they did the proper test.

I've experienced very poor costumer service. The attitude and the over all personality of the salesman I worked with was very rude, impersonal, & unfair. He acted like he didn't want to help unless I was going to guarantee a purchase that day so he could benefit from the commission. I wanted to get information before deciding on anything and he practically refused to give me any solid numbers for this. He argued with the facts I brought in and played it off like he knows everything and doesn't care what I was saying. I am very displeased with this service and will never work with him again.

I would not recommend them, for starters the ran my credit check for no reason even when I told them I did not want to purchase a car after they manipulated number to make it seem like they were lowering the price but instead they were just getting you to pay more interest. There are plenty of chevy dealers up the coast that offer better service and vehicles. Oh and the lifetime warranty.... yea you still pay for that, it s just hidden in the price. STAY CLEAR OF THIS PLACE

Fantastic experience. Everything was smooth, Bobby from Service was a delight, explained it all and was really polite. See y all in 5,000 miles.

Cliff is always great. In and out. Service is always number one with these guys.

I bought my first car with my own eval, from Boniface Heirs. I had looked for a decent used car for about a week, using the knowledge my elderly 95yr. old dad had taught me my whole life. I found this place from the internet and went there to see. They were the most informed people I had found. Because this was my first financed auto, they taught me as I went thru the procedure of the buy. Went out of the way helping me, Matt and Moses were both great. I really recommend Boniface Heirs for all women looking for a dependable car.

Great service! Justin King was very knowledgeable and polite. Will recommend his as your sales expert.

Bought my very first car all thanks to Junior at Boniface Hiers Chevrolet! Had a little bump in the road but Junior was there every step of the way! I absolutely love the atmosphere at Boniface and will definitely continue doing business here! Thank you Junior and the Boniface Hiers team!

The service department is unresponsive to the needs of the customers.
Repeatedly deny service codes and warnings from ONSTAR and from General Motors. Unreasonable and rude. I finally took my vehicle to another dealer who promptly found the problem. What a waste of my time.

Found a nice car for my daughter. Great deals as usual :)

I was taken care of quickly and efficiently and Tim was very helpful

Shout out to Stephen for making our experience buying a car the best it could possibly be! Our sale was handled with honesty and care. After we purchased our car there we can honestly say we won t ever be going anywhere else. Stephen is a wonderful person and excellent salesman. We would give more stars if possible!

Stephen takes his time to find what s right for you and made the whole experience pleasant. Made me feel like family!

Moses was outstanding. Very easy to work with and quite knowledgeable of the product. I would be more than happy to refer him to anyone. I have been dealing with the Boniface family dealerships since 1996 and will continue to do so.

I dropped off my 2017 volt with multiple issues. I was worried because I know the electric cars are still uncommon, and usually only a few technicians can handle them.

I did not need to worry. I had Bobby as my service manager, and he got right on it. The technician was amazing; fast, super knowledgeable, and was able to quickly tie my multiple issues to the recall and Tex warranties as appropriate. They needed a back ordered part, and it turns out their service manager had stockpiled one for just such an emergency. I had a great experience and am truly impressed they got my car back to me in one day.

I should have mentioned at the beginning: they were able to give me a same day appointment on a holiday week, which was awesome. Saved our holiday a bit. The service center is clean and well staffed. Frankly, I have nothing but good things to say about Boniface Hiers for servicing my Volt EV.

Adam and Jimmie were both very much pros in their business and my truck was repaired in a timely and correct manner. will use them from now on

Great... parts department was amazing.. sales staff thought my trailblazer ss was pretty nice!

Best Service I have ever encountered. If you want it done right and to be taken care of like never before, this is the place to go. Kelly Klockenga is the best. I highly recommend her and this company.

Mike Campbell

An amazing testament to professionalism and punctuality. Bobby was very knowledgeable and able to help pinpoint exactly what I want as well as telling me any additional services I could take advantage of.

This is the worst experience that I have had at a dealership. Before I scheduled the appointment for my oil change I called twice to get a quote for the cost of the oil change and was told both times that it would be $50.00 + tax. When I get to the dealership for my oil change the quote changed from $50.00 to $51.95, this was not a huge issue but I was a bit confused since I was quoted $50.00 prior and signed a piece of paper saying that the price would not be more than $60.00 (not sure why this was even required for an oil change).

After the oil change was finished I am told that the cost is $63.00. I was very upset that I was lied to multiple times about the price and that the price was more than the maximum price that I agreed to. When I questioned why the price was more than I was quoted three times I was told it was because my car uses 8 quarts of oil not just the normal 5. This excuse was very weak since each of the people I talked to (including the service representative the day of the oil change) knew the make and model of my vehicle.

If a dealership cannot not quote a correct price for the most simple of routine maintenance procedures on a vehicle they are either very morally challenged or they do not know the business that they are in.

Worst experience ever and I will never use Boniface-Hiers Chevrolet again.

Process is good.Stopped in for oil change while down for the winter.Truck was washed when service was completed.Took a little bit longer than I thought but not a problem.

Fantastic experience! Daniel Angel treated us with kindness upon visiting the dealership. Donald Montgomery was absolutely superb while attending to all our needs. Will in finance did a thorough job explaining all details during the final purchase. Thank you for making this experience so great during these difficult times.

I just bought a new equinox and I am in love with it! Dave Jacobs took great care of me and made the entire experience a breeze. I definitely recommend going to that dealership and asking for him, you won t be disappointed!

Was welcomed and I just felt so comfortable wasn't pressured at all , the whole buying my truck was a smooth process, definitely got a awesome deal thanks to Brett

I brought my car in on the 23rd of November and the mechanics at this place did great work on my car the car drives like brand new, it needed a starter.
I give great credit to the Service Advisor Bobby, that truly helped me in all this and I highly recommend that if you looking for great mechanics with courteous Service Advisor such as Bobby that will work with you, Boniface Chevrolet is the Place is the one to go too Thanks Boniface Chevrolet.

They sold me a car with a flat extra tire. They expected me to pay for two new tires because they forgot to inform me my back two tires were bald. My headlights are super dim and they never told me they were or I wouldn't of got the car and they would not fix it when I expressed my concern. Terrible never ever going back again. Dont waste your time

Working with Boniface Chevy was a no brainer from the beginning. I know multiple friends and family that have went here and left not only satisfied with their purchase but satisfied with their salesmen and customer service. Stephen Osteen, my salesman and Joy, Donald, and Mike, finance and sales managers, all fought very hard for me to get me this deal. And I couldn t be happier with my car. Me and my family are going to be with boniface forever!

Great people to work with. Best car buying experience I've ever had.

My salesman's name was goose very enjoyable person I liked very much everybody they're treated me nicely I enjoyed environment and transaction couldn't ask for a nicer people they worked real hard to get the deal done and make me happy

I had a great experience at the dealership, the staff was extremely helpful! Joey was great and helped me look at all my options for when i trade in my Camaro! I will be recommending any of my friends that are looking for a car to come here! Thanks so much Boniface Hiers Chevy and thanks for all the help Joey! I will be back very soon.

Tim the Service Rep explained clearly the reason for the repairs and the parts my car needed. Tim provided friendly and honest customer service. Nice to know this type of service still exists especially in the automobile industry. Thanks Tim!