I was reading the reviews and discovered you are h...

I was reading the reviews and discovered you are honoring previous lifetiime oil changes from the previous owner, Rosner. I am one of those. In 2014 I purchased a 2008 Z06 Corvette. Eventually, when I need an oil change, I would like to continue with that.

I am on my second extended warranty. The first one I obtained through Rosner and the second through Rimrock Chevrolet in Laurel, Mt. I mention the warranties because Rosner never did any of the warranty repairs or discovered any issues that would be covered under warranty. After I purchased the vehicle there were some obvious issues. I am not a mechanic but I have been driving all kinds of vehicles for over 50 years and I can always tell if there is something wrong. They were all about charging me $99 to change a cabin air filter and reminding me of scheduled maintenance. I finally took the car to an authorized non dealer GM Repair Center. Within the warranty period the Repair Center found numerous Repair items that qualified as a warranty repair, including the car needing a new manual transmission. GM APPROVED ALL THE REPAIRS. The total bill, parts and labor was $15,000 +. My cost, the deductible was $50.00. It took a day for the Repair Center to find all these repair items covered under warranty and a week todo all the repairs. So why did Rosner fail to find these items, some very obvious. So who do you think I take my warranty repairs to?

People need to know that the Dealer is not the only place to go for warranty repairs. I am not trying to draw any type of equivalency to you and Rosner. I am saying that Repairs made by a Dealer should be better than any mechanic that a person can take their car to. It was the opposite with Rosner. You have a chance to be better, to raise Customer Service and Vehicle Maintenance and Repair to levels of excellence. From what I have read so far, there seems to be diligence. Never rest on your laurels, always ask "how can I make this process better, to give the Customer the best Service Experience possible".