Angel Raudner

Review of Palm Bay Chevrolet

Due to an awkward at best internet sales to showro...

Due to an awkward at best internet sales to showroom sales hand-off, our car purchase was overall a time-consuming and disappointing experience. We made an appointment with the Dealership by phone to drive across the State to buy the Certified Pre-Owned Volt we'd been discussing. All good, except the salesman who took over the sale when we arrived new nothing about it. Then the car was delivered to us for test drive with a completely uncharged battery and a clearly damaged gasket around the hatch that would leak in rain. There was no charging cable in the trunk, but the salesman found a beat up box with one in it that was supposedly for the car. Once home, we tried to use it and found we'd been given a non-functioning charging cable.

Despite all, thankfully there were two rays of light in the whole process -- Joy in Finance and Jimmy, the Service Manager. They went of their ways to help us by working with the right people in the Dealership to get what we needed taken care of. Jimmy was able to order and mail us a new charging cable. Then, after much back and forth including photos showing water in the trunk following a rain, the Dealership agreed to replace the gasket. While it meant another trip across the State for the repair, the good news is the car is leak free and we love it.