Palm Bay Chevrolet Reviews

I bought a car from them two months ago. Twenty minutes after driving off of the lot, I called them to let them know that something was wrong. They had me come in and kept my car for a couple of days to service it and fix the traction control. I got my car and it was fine for about two weeks before the maintenance light came on. I called, but no answer. Left a message, no returned call. Tried to call again, but the phones were down and when the automated voice directed me to leave a message, the mailbox was full. I took it to another provider to run a diagnostic and the O2 sensor was bad. I decided to call the first service guy I worked with directly. I got a hold of him and was told that they would look at it, but that I could still go out of town as I was planning to do if it s the O2 sensor. I took that advise and an after after leaving my car read transmission failure and started smelling really bad. We pulled off and let the car cool, and then drove it home. Sure enough, after an hour, the light came on again and it was overheating.o brought it to be serviced immediately. After a few days, they called me back and said that they took it to Kelly ford and that it was only the O2 sensor and it would cost me 300 dollars for a car that I JUST bought from them. I didn t believe it was just the O2 sensor, though, because my car was also overheating. The next day, I brought it to another mechanic who brought it over to Kelly Ford. Kelly Ford confirmed that it was internal transmission failure and it would cost me a couple of thousand dollars to fix. This is the same exact company that they said they took it to. Rosner Chevy knew it was a transmission fault. I specifically told them that my car said on the screen transmission failure and that it was smelling really bad. Even the service guy (Branden. He was actually really helpful) commented on the smell. They knew. There s no way to prove that, but they absolutely knew or had a hunch and chose not to look into it. They won t do anything for me so I m stuck with a car that I paid nearly 13k for with a bad transmission. When buying the car, I specifically asked if it had been thoroughly checked over and that it was reliable. I was told that it wouldn t be on the lot if it wasn t reliable. I don t have the money to fix it, not that that s anyone fault, and I don t have a car. Rosner Chevy has not proven to be reliable or trustworthy.

Great service.....
Tim was very nice and helpful.

My 2018 Corvette Stingray needed a new A/C compressor. This is a major 8 hour job that requires dropping the front engine subframe cradle. I live about 35 miles away from Boniface Hiers and took my car to them instead of my local in-town dealership because of recommendations to do so from Corvette Forums. I am glad I did. The prompt service began when Jim installed the interior protection in a spotless covered area where you leave and pick up your car. While Jim was doing this, Cliff Eanes who was my assigned service manager and I discussed the repair. My car was assigned to Will White, a top notch Corvette technician who is a master mechanic with all the corvette certifications and 15 years of knowledge. He quickly reported back that a new compressor was needed and it would have to be ordered. Cliff then offered me a loaner car and I left to wait, knowing my car was in Will's good hands. Two days later the compressor came in and Cliff Eanes called me to let me know. He then kept me up to date on how the repair was proceeding, which ended up being completed when promised. William White has my sincere appreciation because his competence is beyond reproach. Being rather obsessive about my Vette, I thoroughly checked his work and it was flawless. There was not one thing to complain about.

I used to have dealership service department fear regarding my Vette, but not any more. Bonfiace Hiers will be my go-to dealership and I intend to spread the word among my local Corvette Club members.

Lamont was excellent! He got right to the point and helped me figure which truck worked best for me. It saved us both time. I would recommend Lamont to all of my friends and family or anyone looking for a car or truck.

My wife wanted a used Volt. After arguing with every dealer in North Florida I came across a very nice used one here. I had her make a fair offer which was accepted. Everyone was very friendly and helpful. Other dealers should take lessons. We drove several hours to buy from them. We will deal with gain in the future.

2nd trip there saw a nice z71 little small for me nice truck big$$

Great service very responsive and keep you well informed on your autos progress

Bobby is the best service manager I've ever dealt with. He is always helpful and courteous

I recently needed to bring my Silverado to a Chevy dealership in order to address a recall issue. I just moved here from New Jersey and was not familiar with the local Chevy Dealerships. However, I went to Boniface and my customer service person was Tim. He was excellent and the service was completed successfully.

My car was diagnosed with a broken air compressor and the cost of the repair would be $1000. On the same visit my tire sensor was bad but not noted on my receipt. I had to return to office to ask why the tire warning light remained on after servicing.
I took my car to another garage for confirmation that the compressor was bad. The compressor had a loose wire, it didn t need to be replaced.
Sadly my service experience was not stellar.

I was not offered their veteran offer after being their twice. The cost wasn't what turned me away. It was unwilling to deal with me and communicate efficiently. For a 41000 dollar truck with a sizable amount of rebates with my vehicle having roughly 5k negative equity they wanted 1018.00 a month 48 months. That's more than the non rebate price. I also was eligible for a deal if you were a veteran and took a test drive. I was not offered it the first time. I spoke to the customer service person 2 weeks after my visit and was asked to come back and see what they could do, and assured me the veteran offer would be given to me. I returned on the 27th of March 2019, was never treated to the veteran offer and the location was still not willing to work with me to find a solution. It is ok I found a place deserving my business and happy to get it even with my constraints as a disabled fixed income veteran.

IN AND OUT OF THE SERVICE department without delay, fully informed of service needs of the vehicle. Visit to sales office answered all my questions regarding options for my lease trade in.

Very friendly staff and got fast service to fix my truck

Had a great experience buying my first car from Beth. Everybody was very nice and helpful and did whatever they could to put me in a new car in my budget.

Really not worth even one star. Vehicle I was interested in was misrepresented as new with 10 miles on odometer, when actual mileage was over 5000. Advertised as new when vehicle is more than 350 days old and used as "owner's demo" Thank goodness I discovered this before driving 1hr 30 minutes to buy. I would not recommend this dealership to my worst enemy.

Tu is super helpful and personable. I am at the dealership with my vehicle in service, and had some questions about options. He took his time and went over everything even though he knew I wouldn t be buying anything. Thank you Tu!

Mike in parts was very informative and helpful, will be back

Great dealership, always very helpful staff and clean building. Thank you Bobby Sternberg for all your help.

Bobby was very polite and helpful. Service was quick and included a car wash.

Set appointment for 8:30 AM. Approached immediately by service person preliminary information given and reason for visit. Recall. Went in and was explained the procedure and approximate time to complete. Completed less than estimated time. Clifford Eanes, service advisor came to me when it was completed and had additional answers and information for questions I had asked about. Excellent experience with professional advisor.

Updated review: Salesman, gone- Sales Manager, gone- Finance guy, gone. Bottom line, all 3 LIED about our title registration refund and no return call for 3 weeks. It has been almost 5 months since our purchase and have been told "tough luck" by State of Florida, since dealer We will try once more today to get our money and if no joy, a BBB filing is next.

When I picked up my car there was a scratch on the passenger side door, they tried to buff it out but it didn t come out. I had to leave to go to another appointment. They said they would contact me but they haven t reached out to try to make things right. I need to call them l I guess.

Parts Guys are liars and corrupted!

I was talking to them on the phone and they give me the price for the parts. When I went to pay them, they took me double money.

I called three different dealerships, all of them were half price.

I want to rerun the parts and they didn t want to receive them.

Don t buy anything from them, they will lie directly in front of you!

Such a great experience buying a new to me truck for the farm. Nour was an incredible salesperson: professional, personable, and patient. Nour and Mike Brown listened to my needs and finances, and did everything possible to get me a great deal on a truck. I am so excited with my Chevy Colorado! Make sure to ask for Nour at Boniface Hiers Chevrolet if you are thinking about getting a new vehicle.

Great people good salesman they want to help you go out of their way just to get what you need

Took my truck in for an issue and was treated with the upmost respect.took care of my issue quickly and answered all my questions and concerns.im glad that I had BOBBY as my service advisor what a true professional.truly exceeded my expectations

I just gotta share the experience I had today!! So yesterday my car overheated on the way to work I parked it and walked to work well half way cuz my girl seen me and pulled over and picked me up. Anyway I knew I had warranty left for 4000 miles but wasn t sure what it covered. I called Boniface-Hiers Chevy on US1 and they said bring it in I got it towed there and let me just tell you these people here are AMAZIN!!! They we re so nice to me and went through every aspect of my car to let me know what was wrong and what was covered under my warranty!!! I d been goin to my Chevy dealer in Ky for 2 years and well we ll just say they did NOT take care of my car. This place found and fixed EVERYTHIN wrong with my car and did it in like 4 hours! My water pump went my radiator reservoir was cracked etc they fixed it all!! When I trade in I will go there no doubt!! Just wanted to thank y all in this time of crisis bein so awesome!!

Lamont is great, it was a pleasure doing business with him.

Tara Crag was AMAZING! She made me, my wife and our two year old daughter feel so comfortable with the car buying process. Her southern charm and hospitality translate very well in a sales position. This was the first time buying a new car for us so we really appreciated her demeanor and making us feel so at ease. It was like working with a life long friend. Tara is someone you re instantly comfortable with, and someone you meet and would invite into your home for dinner. She s that sweet. Such a great experience!
Not to mention, everyone at the shop said hi to us and smiled or asked how we were doing. The service department were affable and helpful as well! Really makes us look forward to our first service appointment haha.
We got to the financing department and the great customer service didn t stop! Billy Olson continued to help us and ease the process along. Not once was I pressured, worried or having second thoughts. Really a terrific experience!

Great service but extremely long wait times for the amount of staff and customers involved.

Tim from Boniface-Hiers Chevrolet was very helpful when I had my car in for servicing last Friday. Everything was done in a timely manner and their customer lounge was very comfortable while I was waiting for it to be done. Thank you!

I am very happy with my new Chevy Spark!! Live 40mpg!! Craig was the Best!!!

I have had transmission and electronics issues with my 2016 Silverado. Cliff in service has been extremely helpful in helping me utilize my extended warranty purchased through Cost Guard.

I was charged more than the agreed price. Noticed it after my card was charged. They finally gave me the price we agreed upon then gave me a refund and re-charged my card. Now I have two charges and have to wait for the refund to post to my account. I was also told I couldn't use the credit that's on my gm account. Very poor communication.

Bobby was, as ever, one the best service guys you have! He is my go to man for anything done at B-H chevy.

Brian and everyone else who was part of my buying experience was EXCELLENT. The entire experience was smooth, and I got the deal I was looking for. If you're looking for a car, ask for Brian he's your man.

My daughter traded in a car for a pre owned Chevy Camaro at Boniface Hiers Chevrolet in Melbourne in Feb 2019. Great experience, so last week I saw a few cars I was interested in, but went to Boniface first. We were recognized for our prior purchase immediately and treated wonderfully. I fell in love with a Kia Soul and was breezed through the buying process. Brian in finance is great. Cars have warranty for life and we are customers for life. Thank you!
Sandy Clark

Can't believe the owner would display some of his personal collector CARS WITH THE VALUES LISTED in the same showroom they are selling cars from
How stupid!

Excellent Customer service. Took my 2017 Camaro RS for an oil change. They got it done, and washed and I was out in an hour. Every team member did an amazing job. Thank you so much.

Such a great experience with Dave and Clifford!! With their team they made an incredible deal we couldn t refuse. Thank you Boniface Dodge.

At first it was a very easy pleasant experience. I love and got the vehicle that I wanted. It runs great. But as of lately, the media center/ touchscreen is having issues. There's 26k miles on the vehicle and it's a 2018. I can't seem to get an answer from anyone there if this is still covered underneath the factory warranty. Very upsetting and still waiting for an answer.

I just got my second car from them. The staff are great, very patient and helpful. I wouldnt go anywhere else.

My leased vehicle is supposed to have 2 years of free oil changes and my 2 years isnt up until November 2016. So I made an appointment and had my husband bring it in today and they tell him our oil changes arent free anymore. That it was 2 years or 24,000 miles... Well we knew nothing about that otherwise we would have been prepared to pay & I wouldnt have made an appt with them! What a waste of our time, gas, and day! Like they couldnt have just told us that last time we were in a few months ago... Thanks for nothing Rosner Chevy! You wont be getting out service AGAIN!

I haven't bought a car here but have used the service dept several times and they are excellent. They meet you when you drive in, take you to your service advisor and he takes care of everything else. Cliff is my advisor and he is great. Not sure what else you could ask for from a service dept.
Update, I just bought a new Blazer from Romann Micciche. Both Romann, and Joy in finance, were so patient and helpful, even when I changed my mind about lease vs purchase at least 3 times. I ended up with a fantastic lease on the Blazer. Couldn't be happier with the vehicle, the price or the people at Boniface-Hiers.

Friendly and helpful. Even drove my old car home for me!!!

Last year I bought a used car from Rosner. I've had to take it in for a couple issues, and both times I've gone in expecting the worst, but getting the best. The employees have talked my warranty company into covering parts not explicitly listed in my warranty, and they've worked with me on maintenance costs for issues not covered by the warranty. Honestly, I just couldn't be happier with how they worked with me last week when my car needed fixed. THANK YOU, ROSNER!!!

Rosner Chevrolet refused to release a Saturn Astra which was under warranty that they could not repair due to non availability of parts. These people are crooks from the top to the bottom. They only reason that they even received one star is due to a conscientious service writer named Kevin.

I highly recommend staying away from this business at all costs. In the end, they basically ended up stealing the vehicle!

Justin Nooner was FANTASTIC! Answered all our questions and my cousin got a sweet deal on a beautiful new Chevrolet! WOW!

Overall Justin N. Was fantastic. Great guy who made the process more enjoyable than it otherwise would of been. He stayed very late past his end time and was caring and considerate. He also showed all the features of the vehicle and went out of his way for us every step of the way. Thanks again Justin!

Joy C. from the finance department was very nice and informative. I ended up spending more than I wanted to, BUT each service that I purchased I was able to justify and place value on. She was patient with my questions as well. She was very honest and straightforward, which is extremely rare anymore, especially from a finance manager at a car dealership. Thanks again Joy!

Great experience at rosner dealt with Mike Martinez bought 2017 corvette. Him and his staff made purchasing this vehicle a pleasure not a night mare that we are all use to at car dealerships! Thank you and your staff!!!!

Outstanding car buying experience. Dave Jacobs made everything easy and got us exactly the car we wanted (which wasn t easy). Highly recommend both the dealership and Dave Jacobs. Can t go wrong. Don t hesitate looking for your next vehicle there.

Can't begain to say all the stuff that has gone wrong on buying a car here. Best advice, do not take car off lot until every thing agreed on is done, plates and reg. is on car, specifically if out of state. Going on 2 months and still trying to get car paperwork done right. Will never go with them again. Have been treated rudely just because it was a second hand car, a year older, no brand new. It has been a car deal from hell.

Brought car in for a recall. Was told it would take up to 2 hours to fix. Came back 2 1/2 hours later and it still wasn't done. Told them I would have to wait in the waiting room until it was done. After 6 hours I was told it has been done for an hour and was waiting on the paperwork. Told them I had been there waiting for 6 hours, they said they didn't know I was there waiting. I had checked on the progress 3 times while there. If not for being the only Chevrolet dealer in town I'd go elsewhere

Did my homework showed up knowing exactly what I wanted, Pre-Qualified Certification, Test Drive, Nour was our Sales Rep...........Awesome Service. Very kind, Very helpful. Car had a few areas of obvious damage that they "failed to mention" which I found to be a little shady. Felt like they were glossing over it a bit hoping I wouldn't mention it. (Ex. Rim damage from curbing) paid extra to get it fixed Still bought the vehicle.........rang the .
Nour and Will, Thank You.

I just want to tell people that no matter how fast talking the sales person is,no matter how distracted you become during the initial buying process,PLEASE INSIST ON A TEST DRIVE.
I purchased a silverado from this dealership that I hate more than my ex-wife.
Had I taken it for a test drive,I would be driving a different truck.
But I digress,
PLEASE take my experience to heart and take a test drive first.

We had been to several dealerships on the day of our purchase and turned away because they wouldnt or couldn't meet our budget. By the time we got to Rosner we were a little discouraged. However, Our salesman Jay pointed us in the right direction and they never hesitated to get us exactly what we wanted for the price we wanted. It was so nice to have a dealership willing to make the deal and be able to leave happy with the choice we made. I have and will continue to encourage friends and family to come here because of our amazing experience!

Had some ding and dent repair done. Was there less than an hour. Chris did an awesome job. Good time to buy a Chevy!

Bought my brand new chevy colorado here, love the truck, they have a lot in all colors and models, good inventory + warranty forever .....

First of all my name is irene sheehan not sheehan. My sales person was very good he new a lot about the truck. The only thing that bother me we got set on a price but ended up paying 20.00 more no one said anything about paying sale tax each month.

As usual, Service was exceptional. Service Rep Bobby Sternberg made sure that I was aware of what was due on my Malibu based on my mileage. He knows I am an Uber driver and that I have to keep my car in good running order. Recommend Boniface Hiers Chevy Service as the best.

Going to buy a new car is never an easy process, but at Boniface Hiers Chevrolet that s exactly the experience we left with. Stephen the sales associate really walked us through everything and made buying our 2019 GMC Acadia the best decision for our growing family. Thank you and we look forward to buying from you again in the future.

The team at Boniface Hiers always makes buying a car an easy and amazing experience!!! I will continue to come back just as I have since I was 16.

Bobby is one of the best Service Advisors I have ever worked with.

They are so friendly you don't know when they are beating you.do not get your vehicle serviced there unless you are under warranty or have service plan. Shame on me.

David was an awsome salesman. He went above and beyond to get us the best price.

Bobby was great got me in and out car looked great no issues. Thanks Bobby!!

Such a great dealership, always accommodating to my family, this is our 3rd time around. We are never displeased and always satisfied. Who would have known car buying would be so pleasant, Thank you to all your staff for being wonderful!

BEST car buying experience ever! Honest, friendly and professional. Highly recommend.

Don't ever give them your information,It has been 3 months and they are still running my credit. They have dropped my credit score by 100 points. I have asked for them to stop and they just keep running it.

Dave was very knowledgeable and friendly. Not pushy at all. He got me the perfect car that suited my need. (And want). They had a great inventory, even though they didn t have it on their lot, he brought us over to another one of their lots that was very close by. He made sure it was full and detailed! I will definitely use him again next time I need a car.

Went to Service center again due to power steering going out. Read on internet it was on recall for some issues with that. Also needed actuator circut checked. 3 hours approx later all was done. Aside from the time it took to get this done and the wait in the most uncomfortable waiting area of any Chevy dealership I have been to, (and i've been pretty much all over from coast to coast and in between.) The service staff was GREAT. I will go back again due to the impecable service I was given by Adam and Jimmie Abshire! I felt like I was back in time when being caring, friendly and accomidating to a customer meant everything to an employee. If you need service ask for Adam and ANY problems Jimmie Abshire will take care of you as best he can. Thanks Again Guys! Now just get the waiting area up to par and you'll have overall 5 Stars. Can't rate quality of work since I just got it done. Time will tell.

The work was done on my car in a timely fashion. Robert Sternberg supervised what needed to be done.

They post vehicles online for a fair price ,them when you go in to test drive the vehicle they add 3000 on top of the sale price Then add taxes fees and reg. When I ask they say the online price isn t the in store price don t waste your time unless you want to overpay. This is the second time I had to deal with the same situation with the same dealer don t come here.

I had a wonderful experience buying a car at boniface heirs. Dan our sells man was very helpful, comforting and very nice. It was a great experience and we will definitely come back for our next car.

Nice to make appointment and get service right away, service writer very nice, waiting area 19th century.

Great sales Lamont Edwards. Fast and easy!! Thanks

Horrible service department and super high turnover in personnel. After speaking with Jeff Meritt I can see why so many people leave plus they price gouge people to death check out Bob Steele or Dyer prices or even Lane Buick GMC and you'll see

Although there wasn't a solution for the problem with my company car's A/C (GM issue), Tim from the Service Department was awesome, and the rest of the employees were always so helpful. Even the receptionists were so friendly every time I called, which is rare nowadays!

I would highly recommend this dealership for service!

I recently moved to Florida from Chicago, went to get an oil change, worst service experience I ever had at a dealership, if this is a taste of service from Chey dealers in Florida I'm going back to driving Fords

Dave is a great salesman. He didn't try to rush me into a decision. When the first car I test drove didn't work out he found one that did and I ended up purchasing that one. A lot of sales people could take a lesson from him.

Went in for oil change and (under warranty and had a bulletin on it) blind spot sensor issue. The people in service area were nice but did not communicate well at all. (General phone receptionist was impatient, and acted out to have to even answer the phone or take a message.) It took them 4 hours (might have been longer had I not inquired about status) to only diagnosed the problem the first day, and said I d have to come back or leave the car. They didn t even do the oil change during those 4 hours on the first day!!!! It took 3 days for a simple oil change and a sensor, something that should have taken 1/2 day to one day after getting a part for the sensor.
The waiting area is nice and the separate rooms for different activities make it more comfortable for long periods of waiting. I found out after the first day they had shuttle service. If I have to go back, I will use that service.

However at this point we will probably look for another dealership to take both Chevrolet cars to for future maintenance, etc.

Bobby and his entire team at Boniface Heirs did a fantastic job servicing my 2016 Silverado LTZ. Highly recommend Boniface and their amazing team of dedicated employees!!!

Bryan D

Everyone was very pleasant and nice. Great experience...

I've been to rozzer's dealership twice. Both times I went to this dealership I was treated like I can afford their vehicles. There were 0 interests and letting me test drive or telling me anything about them. This place and the salesman are joke. Both times I was treated unfairly. I feel like I was profiled . I'll take my Business some where else .

Bobby Sternberg took great care of my 2014 Chevy Silverado! I am always warmly greeted and everything is explained. I never feel like this dealership is trying to put something over on me. Great service!