Why do I always have to go to a mortgage advisor to arrange things at obvion?
That advisor is only a conduit from me to obvion and I have to pay 600 again. I used to be able to do everything myself. Well obvion like a comment or keep the consultants working with money from the customers.
Strongly not recommend. The page of the bank is very inconvenient, information insufficient, everything you can find on their page is a message "something gone wrong" and with this al cons there are almost no pros. Stay away, honest advice.
Just accidentally called by an employee of Obvion that I had a construction depot. When I then asked what it was about, the employee immediately became annoyed and set an aggressive tone. Shouldn't think about becoming a customer of this company. What a worthless company!
Obviom I can not advise we have a fight that is going to be a lawsuit. Writing costs that should not threaten with anything but do not solve anything.
Dangerous organization
No more Obvion for me, never again. House sold in March, but the mortgage investment did not continue, only interest payment so I did not build anything for several months. Very bad from this mortgage lender.
Stay on the line for a long time if you do not fit within the narrow desired customer frameworks. Requested all kinds of extra documents for taking out a mortgage, but once delivered new concerns. New requests for all kinds of papers.
They have a customer pattern (standard, simple, straightforward) and should not be deviated from. That keeps it simple (and manageable) for them. They just want to make money as simply as possible, the customer means nothing to them.
Very bad and customer unfriendly. Have refused to stop sending unnecessary letters by post for 5 years. Fortunately, I have now switched to a mortgage provider that does digital reporting in the year 2020.
Our advisor is busy with our mortgage with them
Wednesday is the transfer of our new house and yesterday they had to have paper again this does not matter so quickly and last minutes while they already have it there all the papers and notary public are on your neck hopefully everything will be fine at the last moment but this is not nice
Mortgage with Bouwdepot closed. You immediately receive an amount so that you do not have to claim immediately. Good service experienced.
You will be on hold for more than 30 minutes before you get to speak to an employee and if you are still on hold after 19:00, no more will be answered by obvion. This is not an incident!
Stay away from the company, the worst mortgage provider ever! Asked too many irrelevant questions. Don t be attracted to the low interest rate provided by them. They are not responsible and trustworthy!
Watch out for this mortgage. As flexible as a block of concrete. Don't think along at all. Asked several times for help, deferment of payment, transfer to a cheaper mortgage (yes, with a fine of 25K that I could also finance), but debt collection threats were already 1 month behind. Money wolves. Watch out, don't take out a loan with Obvion, you will be sorry. Besides, 1 star is already too much.
Please watch out for taking out a mortgage with Obvion. Do not do it!! I had a mortgage with a life insurance policy in which an amount is saved with which the repayment mortgage must be repaid at the end of your mortgage or in the event of premature termination. However, as soon as my house was sold and the notary Obvion requested 2 weeks before delivery to settle the policy, she did not want to cooperate (which is really unusual and not done). The result is that the mortgage could not pass and we have problems.
Obvion's reaction is that because we have taken out a mortgage with another lender, they do not want to include the loss in the residual debt.
At the end of December a pro forma invoice was requested for the repayment of our mortgage. We are now almost 3 (!) Months, countless e-mails and telephone calls and I am still waiting for a redeeming answer. Customer focus is disappointing to say the least!
Always great help!
Hard to ask a question by e-mail, don't find an e-mail address.
Obvion is not worth 1 star yet !!! what a bank !!, after 15 years my interest expired for a fixed period, and received a letter that I could change it, I did this too and had to send a manual invoice, so neatly sent by mail, because they needed a manual invoice , (that's just the trick.) I wanted to close a shorter period because of the favorable interest. after october i receive a letter you are stuck for 15 years. so I called (after a long wait) obvionbank claimed not to have received the letter, very clever of them, and you only get notified when you can no longer refuse anything. SO LOOK FOR THIS BANK, now it looks nice but in the future it will bother you, I am now trying to sell my house to get rid of this bank. I prefer a fair bank !!!
Ik ben al 15 jaar klant bij Obvion. Kan me eerlijk gezegd niet vinden in de horrorverhalen. Telefonisch hebben ze me (bijna) altijd goed geholpen. Vind ze juist deskundig en meedenkend. Krijg relatief snel telefonisch gevraagde stukken per More
Well your money, no service. Unreachable for customers by default. "That must be done through your advisor." My advisor doesn't have a mortgage with them, I do. No telephone number, no complaint form available (this is always linked through an internal link to 'Frequently Asked Questions': I have no Frequently Asked Question, I have a complaint. I can write a letter (!). NOT of this time. Extremely customer unfriendly .
What a horrible company.
For Melanie: never mind the complaint is already with the AFM.
Do not cooperate at all.
Do not partner with this organization.
Since this has become RABO BANK it is really terrible. Very customer-unfriendly and does not fulfill his duty of care.
Many a mortgage lender gets stains on his neck from this company.
Now a response from one Melanie.
Very unfriendly customer service, they don't want to solve problems. I spent an enormous amount of time getting clarity about what was paid over the years. do not get an overview but only the advice to start counting everything yourself. Declared done and have paid too much mortgage. from that moment on, only thunder
Schrikbarende Bijzonder Beheer afdeling. 100% Toeslagencultuur . Fanatici zelfs bij zieke klanten. AFM hebben ze schijt aan. Zorgplicht ook. Sociaal en duurzaam incasseren? Harde invordering. Respectloos
I also recognize many negative reactions that I see here. When applying for a mortgage, it takes a long time before an agreement is reached. We can get the requested amount of mortgage without problem, but Obvion has already been 2 months after the sample quotation to reach a final judgment! Pass date is already in 2 weeks, so the tension is increasing. And that while it does not have to be a problem. Too bad, buying a house should be a pleasant process where you look forward to a few things, now only stress with regard to the mortgage!
The selling party is also on the phone every week for the state of affairs.
A mortgage with Obvion for 15 years. Where financial advisers tell an incomprehensible story, Obvion tells a clear and understandable story. Helpful and alert, so that thanks to the help of Obvion we were able to make very good choices in paying off our mortgage.
The information I received was more than sufficient
After 30 years of faithful payment, Obvion wants to continue collecting the interest until the accrued capital for repaying the savings mortgage has been received. In addition, they make no effort to receive that repayment on time. So this doesn't look like anything at all. The first best high school student can think of how to approach something as simple as that. But apparently they find that too much trouble at Obvion.
You also have nothing to do with customer service! Because, up to 2 times, they find it unnecessary to keep to the agreements they make.
And answering a letter in writing is apparently no longer possible either.
About 2 years ago took out a mortgage for a new-build home. At the time, the consultant specifically asked Obvion if the bridging could last longer than 2 years. This was not a problem (new home construction project is 3 years). But after 1 year we were already called by obvion when we put our current home for sale. Then indicated that the longer period of 3 years was aligned. After that, after much discussion, we finally got permission for a period of 3 years. For this reason, however, we are now in the intensive management department. Quite special since we have already paid a lot of extra and there are therefore no payment problems at all. The next problem that now arises is that Obvion has indicated that they will end our construction depot. We have already informed them several times that the house has not yet been finished (the construction time is 3 years, we have only been on the road for 2 years and a few months), but they have already extended the construction depot once for 6 months and can not be longer. So now we will not be able to pay our contractor because the depot has ended. This is really too bizarre for words, because if obvion does not want to close a construction depot for more than 2.5 years, they should never have accepted the mortgage. On the basis of the contracting agreement, etc., it is simply established how long a contractor may take, these agreements must be submitted to obvion during the granting of a mortgage. Therefore, if this does not fit into Obvion's policy, the mortgage request must be rejected and not accepted. We are also going to the Kifid with this complaint, but also wanted to put it here. We are not easily negative about a company, but do not take out your mortgage here! Do not do it!
When you end your mortgage you will receive various notifications that you have to pay for certain dates. If you are late, you will be charged a large fine. Sounds reasonable to me, but when they send an overview stating the amount you can receive, you have to wait a long time for your own money. Call customer service, and get the message: it is very busy, so it can take up to 6 weeks before you have deposited your OWN money into your bank account. The customer of the customer service cannot see when a cancellation is planned.
In summary, you have to pay on time, but when you can receive your money, they don't know.
So NEVER do more business with Obvion. Pity.
Treated with disgust in recent years. If it were up to this bank, I would have had a residual debt for an apartment in Utrecht (...). Two years later a home equity of 40,000. Due to the extension of the new mortgage, a big increase in the interest rate in recent months. Almost a third higher. So converted 8%. Do yourself a favor, look around and choose another bank. This one gives a lot of trouble and you will certainly regret it. But then it will be too late and this Trojan horse will be in your house.
Staff are downright rude at times.
You have to find solutions yourself and you will not get cooperation.
All bad prejudices of a bank apply to this bank.
After 6 weeks still no binding offer while the papers are in order. Continuous lies about "we're going to work with it" and then the process happily stops for 2 weeks. It's clear that they can't handle the number of mortgage applications, but being honest is not in the nature of the beast.
Very unprofessional service. I called to get general information about a mortgage.
It seemed like the employee was already annoyed before I asked my question. I can hardly believe that these types of companies still exist in 2020.
You can do more for customers. The customer service ..... very unfriendly. Even consultants are done with the way you work. Everything is difficult with you.
Not too fast organization. Clear communication and good conditions
Very satisfied with the extension and conversion of my mortgage. Conversion provides a lot of work for financial advisors but went very well.
I don't know where to start, because it's all drama at Obvion. Incredibly customer-friendly bank. During the application process they keep asking for more information which slows down the process enormously. Then everything seems round, but they do not accept that the house is on 1 name, while the mortgage is on 2 names. We have deliberately chosen not to make me the owner of the house because we do not want to live in the house and to avoid the additional costs of transfer tax and mortgage deed. Since Obvion does not accept this, I still have to become the owner of the house, even if only for 1%. As a result, they unnecessarily burden us with costs and it becomes clear once again how arrogant banks are.
Then it takes 2 weeks before they respond to the new concept of the mortgage deed and they send the deed by post to be signed by all parties. ANOTHER, faster way to draw (eg by scanning) is NOT possible again. This AGAIN delayed the process and we had to postpone the appointment at the notary before passing.
We have now been working for 7 weeks to get the existing mortgage under 2 names, but every time we are faced with surprises BY Obvion.
It is that it was more advantageous to take over the existing mortgage instead of paying a penalty interest, but when we move, we will NEVER think of Obvion again.
People beware and don't do business with this bank. Very impersonal and lurid bank that proceeds very reasonably but appearances are deceiving. They do not keep important promises / agreements and I have personally experienced several strange things with them that could not be legally possible at all. Their intermediaries / mortgage lenders also bribe appraisers and commit fraud in order to arrange a mortgage. They even send people along who are putting you under pressure. People be warned, this bank is about corpses and destroys human lives.
About 6 years ago I took out a mortgage for "my" house, this was extended 2 years ago with a large building fund, it then became "our" house. (Moving or remodeling was necessary, the latter chosen). At the time, the invoices had to be submitted and paid directly. Our contractor had a company change during the construction process. (The invoices came from another BV). At the end of the construction process, the invoices were suddenly no longer paid. Not the contractor, but also the kitchen supplier who had to have the full amount for installation. We called Obvion 30 times at the time. They came up with the message "is pending, we can not say anything about it". My girlfriend and I took turns calling my girlfriend who once asked the operator of the operator for clarity. She was a little emotional and wanted to know what was going on. This one also did not want to say anything .... That was also the end of the conversation, she was put off with excuses in the subsequent calls and my girlfriend was no longer put through. The kitchen was placed within a few days, so we decided to pay for the kitchen ourselves. (Fortunately we had the means) We were in a temporary rental home so it just had to be finished. Finally after a month and a lot of phone calls they said what was going on. The contractor's invoice was incorrect. The contractor had a month's vacation in the Far East and was therefore not easily accessible. So much time had passed that it was back in a few days. He then immediately contacted and cleared up the confusion. All in all an unnecessarily very stressful situation for us. Very poor communication from Obvion !!! I hope that I can always neatly pay my monthly costs for the rest of the term, because I fear that we do not have to expect much from this company ....
Very pleasant interaction with employees of Obvion. They think along and look for solutions in a fast way. Customers very happy and I certainly as a consultant.
Helaas kun je geen 0 sterren geven maar wat een ongelofelijk slordig, onfatsoenlijk bedrijf is dit.
Vragen om rekeningnr aan te passen, dat 4 keer niet doen, dan pas op geirriteerde toon vertellen dat je een formulier moet invullen, geen formulier daarvoor mee sturen. Pas na 3 keer vragen een formulier krijgen. 3 keer moeten aanleveren en steeds de melding dat het iban nr niet klopt, verder niets. Op vragen, telefoontjes en mails geen antwoord krijgen maar wel aanmaningen.
Blijkt dat ze zelf het verkeerde formulier hebben toegestuurd (Obvion ipv abp hypotheek) wat dan weer niet te lezen is op het formulier zelf.
En denk je dat er dan een excuus komt? Nee hoor, een soort sneer we zijn blij dat u nu eindelijk het formulier juist hebt ingevuld en zullen de wijziging doorvoeren
Echt bizar dat dit nog kan in deze tijd. 20 jaar klant en dan op zo n manier behandeld worden.
worthless as soon as you get seated they take everything away from you a bit of humanity is not in my advice with obvion never take a mortgage with obvion
Very satisfied! Recently switched to an Obvion mortgage. Everything was clear and quickly arranged. Top!
1 ster is nog teveel. Voor de
Mensen die opzoek zijn naar het telefoonnummer +31 88 147 02 00. Hypotheek afgelost, komen daarna nog met aanslagen totaal 5 duizend euro meer dan toegezegd was. Ongelofelijk slechte partij
Very bad. Does not think along with the customers, but is there only to collect interest. Do not give feedback if there is a problem. You do get an email that they will contact me next week, and then nothing happens. For my family in the future no Obvion mortgage anymore.
Very bad organization ....... please stay away from this company
Very well informed and fast handling of the transition from old to new mortgage. A very satisfied customer for over eight years.
they cannot answer emails, they cannot call, they are certainly not going to solve problems .....
Idd obvion many promise few do. In fact, they do not even want to make an offer, we have a 16 year mortgage with this rabo / ABP despair company, now we are going to sell the house and ask if they also want to make an offer, obvion has a usury windex policy 16 years ago worn out to me. And now ,,,, now they don't even want to make a quote and don't cooperate to provide my own saved money.
So do not agree with this amateur and in the sea.
Stay away from this as soon as something is not standard: family mortgages, short-term loans for bank guarantees, buy-back schemes from housing corporations ... Everything is difficult even it all falls well within budget and everyone can see that it is not exciting.
Every time new information is needed, which means that the application takes longer, unfortunately we have not reached the transfer date.
Cheap = expensive buy in this one.
Helped quickly with a question about passing the deed and how to manage my Obvion account. Patrick also had the insight to address possible problems in the future by asking a number of control questions.
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