I had a scheduled appointment to see a designated ...

I had a scheduled appointment to see a designated used vehicle at a specified time as I was located about 2 hours from the dealership. 2 hours prior to the appointment, I received a text to confirm that I was still coming. I confirmed and walked in about 3 minutes early. I was informed I would get VIP treatment from general manager Mike Brown who passed me on within 20 seconds to an unknown salesperson. He and I walked the grounds a couple times looking for my vehicle only to find out it had been sold the prior day. I exploded on Mr Brown and was assured I would get very aggressive pricing on any other vehicle available which I did not find to be true.

Mr Boniface was also present and standing about 10 feet from the confrontation. He elected not to say anything but he surely didn t have that sweet smile that you see on TV.

If there was a positive in my experience, the poor salesperson (Gio) did a great job in trying to pacify all parties involved. He was merely thrown into a hornets nest .

My experience!