Marks Electrical.co.uk/365 Electrical.com Reviews

Excellent service, had a choice of delivery days, got a 2 hour slot and driver rang 20 mins before he arrived, pleasant driver, will definitely use again and recommend it to family and friends.

Found that Marks Electrical offered the best price for the Hoover built-in oven that I was looking for. Ordered on line on Monday night, specified delivery for the following Saturday, and it arrived mid afternoon, delivered by two friendly staff. Visually checked the oven, which was in perfect condition. Installed the oven on Sunday, and are absolutely delighted. The price that was listed, was subject to an additional 10% discount at checkout, plus free delivery.
Fantastic experience, and will be using this company again.

Very happy with the service from this business. Sam who took my trade order was brilliantly helpful/professional and I had my order delivered even sooner than I had expected by Krzysztof who was equally professional/helpful. Forget the big name electrical retailers, they don t hold a candle to these guys. Many thanks from an satisfied customer.

Ordered a Stoves Double gas oven BI 1900G and it was delivered on time, in perfect condition. The delivery men, Craig and Nick, were polite and helpful and put it in the garage awaiting installation. The oven is gorgeous and cooks everything to perfection so am well pleased. A very competitive price as well. Will definitely use Marks Electrical again for any other appliances I need in the future.

They have a very tunnel vision approach to customer service when addresses are concerned and their processes and don't look outside the box. I also selected unpacking on the website and didn't get anything on the invoice. Had I not cancelled my order I would have had to follow this up, and stay in queue for more than half an hour on their phone line.
Horrible services.

The worst delivery experience ever. And I am including ParcelForce in that.

First delivery day no show. No call, no email.
Second day, they thought it was delivered. Until I called. Cannot deliver until another day.
Day three, no show. No call. Email at 5:45pm, drivers are at the pub (maybe) .
Cannot deliver till Monday.

Cancelled order.

Fundamentally flawed logistics process does not prioritize rescheduled customers. It's based on location only which means if you are not in the right area you are always last on the list and guess what you never get your goods.

Good luck with these clowns.

Brilliant service, reasonable price, free delivery, delivered on time within 48 hrs! Can't fault the whole experience. Will definitely use again.

Have not purchased anything yet however the staff are very helpful and friendly. They patiently answered all our questions giving great advice

This company offers gold star service (think old school John Lewis) but with a very reasonable price tag! What a breath of fresh air! I'll start at the beginning... items are shown as in or out of stock on the website so you know what you can get quickly and what you can't. Having been duped by this before I picked up the phone to them and it was answered within a minute by a lovely chap who helped me find what I needed, get it ordered and booked delivery... for 2 days time! He recommended I took the 2 man delivery service, I'm so glad I did! This morning, Ali and Mark called me to say they were 30 minutes away (not all delivery people do this but it's really helpful!), the guys were polite, friendly and worked with our not-too-easy house entrance with a smile to get our new items inside. I will recommend Marks Electrical to anyone looking for appliances from now on! Will use again myself in the future too! Thank you, outstanding service.

Craig D and Simon S delivered my goods. They were both friendly punctual and very obliging.

Went you support and get great service and prices , why go elsewhere !

Guys came unloaded machine
Placed machine where I wanted
Explained everything and I mean everything
We're very helpful
Thanks guys

Where to start this this tinpot money grabbing company. The delivery drivers say they tried calling me 3 times yet muggings was waiting by the phone all day, after waiting around i placed a call to the customer services and spoke to a girl called Georgia, she wasn't willing to help at all, then she broke the data protection act of 2018. In this current situation i believe her lack of compassion just shows the incompetence of this company.

Craig And Gavin delivered my LG fridge freezer today and i can't recommend them enough. They phoned me in advance to give me an arrival time and although it was a real struggle getting the appliance in to the kitchen they smiled throughout. Very helpful and professional as was the service i received from Marks Electrical .

AVOID MARKS ELECTRICAL AT ANY COST - THEY EARN JUST BY MAKING CUSTOMERS TO RETUN ORDERED GOODS AND CHARGE FOR CANCELLATION

Don't get deceived by their prices..they will earn back the remaining cost by coming to your doorstep and say some or other problems for not being able to fit new appliance, eventually making you to pay for re-delivery or a whopping 50 pounds to return it back

Worst customer service I have ever had.They are not helpful at all and will keep pointing to their Terms and conditions and say which is useless.

Just needed a bigger hole in the board below the sink for hose pipe and filter to go thru for dishwasher which they say they cant do and ripping off 50 pound for return cost.
Appliance fits nicely,power plugs in place,water connections in place but they still find some or other reason to not install the appliance and just get away with 50gbp for returned goods.

I believe they are roaming around with few appliances in stock taking to customer house just to say they cannot install for bla bla reason and pay 25 quid for redelivery setting up whatever they ask for or 50 quid if you cancel the order.

No option to give zero or negative rating else I would have given it.

awful awful AWFUL customer service - so even if you get just the appliance it will be nightmare to get something sorted through their customer service.

New appliance was not even bought into my house but being charged 50quid as for a simple reason that the hole on the board need to be of bigger diameter - which no customer would expect until engineer says

And no point of escalation in customer service - you have to write by letter or email if you need to raise complaint.

EVERY OTHER REVIEW OF THEIRS IN GOOGLE REVIEWS TELLS ABOUT THEIR AWFUL SERVICE - SO BETTER AVOID THEM - STAY SAFE

MARKS ELECTRICAL, BEAT EVERYONE ON PRICE, EXCELLENT SERVICE AND FREE DELIVERY TO OUR HOME NEAR BRIGHTON, AND DELIVERY MEN RESPECTFUL AND VERY HELPFUL, I WOULD RECOMEND TO EVERYONE

Great experience yesterday. It s amazing how many retailers don t carry Fridge Freezers in stock, they re mostly home delivery. However that s where Marks Electrical step in. I was able to reserve online and collect from the depot in Leicester (a bit of an understatement as this is a proper showroom). When your fully stocked fridge freezer goes bang, the last thing you want to do is wait for a home delivery so a massive thanks to Marks for saving the day.

Ordered Tuesday, delivered Thursday. Fast efficient service, what more could you ask for?

First time I have used Marks Electrical. It was a really good experience,. competitive price, great communication and extremely quick deliver.I will definitely use again and would highly recommend to others ...

I would just like to say how amazing your service was. I ordered the dishwasher at 16:45pm on Monday afternoon and it was delivered at 7:15 Tuesday morning, unbelievable.

I have fitted it and it is working perfectly.

Thanks very much, I will certainly recommend you to my friends.

Brilliant.

Always most helpful staff and the new shop/warehouse is fantastic

Excellent service, price, and superb deliver service. Will purchase from them again.

Excellent service from s company I've never heard of before ordering.Texted night before delivery with a 2 hour delivery window and the driver rang 30 mins before delivery on delivery day.Item was delivered into the room.Excellent service!

Excellent price, brilliant delivery, very competitive prices. Always kept you informed. What's not to like.

Ordered a lovely new oven from ME, arrived the next day bright and early, with no delivery cost! Many thanks

Horrific customer server. - Avoid, just buy elsewhere.

Returns are a joke. Customer service never respond, Currently taking action to get my money back.
Look at the other reviews almost all the reviews that involve customer service and returns are 1 star.
They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.

Bought a Samsung washing machine from Marks Electrical at the best price I could find on internet, the delivery was quick and exactly as stated in their instructions and the two cheerful delivery drivers kindly put my old machine on my driveway for me.

Utterly useless in trying to arrange delivery - They cannot give you a delivery time until 7:30pm the day before they are delivering.

Great company . Ordered Sunday , Delivered Monday. Outstanding stuff.

Purchased a single oven from here at a really great price ( much cheaper then anywhere else). Very polite knowledgable staff giving good advise. Was able to take home same day as they have great stocks. Highly recommend

Great prices .... great customer service .... friendly delivery man .... thank you !

Purchasing the fridge and subsequent delivery was error free. The item arrived and was delivered to the area I requested by two very courteous men. I would definitely use Marks Electrical again

We've been using Marks Electrical for years. They always try to help as much as possible and don't try to push a sale. They're moving premises, so we're hoping for a really great showroom.
Unfortunately the attention given in the showroom does not extend to deliveries. Despite being given dates and times by them, our item did not turn up. An email and phone calls did eventually lead to our goods being delivered.

Very, very impressed. Just moved house, sinks all leaking and without a dishwasher. Phoned up mid afternoon and managed to get a dishwasher on next day delivery. Sales person was incredibly helpful and overall service was excellent! Would definitely recommend / use again.

I can't rate this company enough. My dishwasher packed up on Friday night. We ordered a new one from Mark's electricals midday on Saturday and it arrived 3PM on Sunday. This is an amazing service considering all the other retailers could not deliver untill the first week in January. Only John Lewis were offering this model at the same price . Mike and Jamie the delivery drivers phoned ahead and our order was delivered earlier than expected. On arrival they were very friendly, helpful and offered fantastic customer service. We had not heard of Mark's Electricals but we would highly recommend this company and would definitely use you in the future! Thank you so much from my wife as she now does not have to wash up on Christmas day! Simon from Stevenage.

Bought an integrated tumble dryer - White Knight C4317 from Marks. I opened only the front packaging (see picture) so I could open the tumble dryer door in order to get to the fitting instructions.

Absolutely shocked at this appliance, the door mechanism and hinge is ridiculously flimsy and made from very cheap plastic. The tumble dryer door window itself is made from even cheaper plastic - same quality as a plastic boxes from a take away salad bowl!

I realise there are not many integrated tumble dryers out there but I'm surprised that Marks would such a poor quality appliance.



Next time, I'll be going in store instead of purchasing appliances online.

During lockdown we replaced our kitchen but the dishwasher we wanted was out of stock everywhere. I spoke to Cristian at Marks Electrical and he said if I put a deposit down I would receive one as soon as their new stock arrived at the beginning of September. He said that if the dishwasher was available earlier from somewhere else I could get my deposit back.
I was fortunate in that another supplier let me know they had it in stock so I range Mark's Electrical and told them and within the day I had an email confirming my cancellation and refund being processed.
Great customer service, I will definitely use them in future.

The worst customer service I had ever dealt with. I wanted to change my order I called customer service 3 time each time I got told Mr Toby will call you back. I didn't get call back after waiting all day. Just before the closing time I phoned and cancelled my order. I have still not got any cancellation email. I will never deal with your guys again.terrible customer service.

Excellent service. Easy to order good prices quick delivery and the guys that delivered my goods Gavin and Andy were really helpful and gave a really good service. Would use again

Ordered an LG 4k 55" as it was the cheapest or equal on the net. Delivered 21 hrs after ordering to New Forest with a 2 hr time slot. No not by a carrier, but by their own men in a Marks own van.They even unpacked and checked everything was there and took away all the remaining rubbish.No other company could offer such a great service at such a low price.

We have just had a kitchen ext and purchased our appliances from Marks Electrical. We received the goods and once we unwrapped the items, the fridge freeze was marked and scratched and the wine cooler was scratched on the temp controls. The temp controls wasn't working either. We called their customer service centre, they told us we have to approach the manufacture directly and they would have to come out to see if the fix the item. They are not flexible as regards to times for engineers coming out as you would people work.

We thought it would be a simple collect and replacement. How wrong we was, they are so rude and not customer focuses at all. My partner called them and they put the phone down 3 times when she called. They are happy to take your money but when it comes to service that shows me their true colours. We paid a lot of money for our items and don't expected items to be scratched and should be working correctly. I would not recommend them and warn all future customers to stay away from them!!!!!!!

Terrible service! I live on the second floor of a flat in London.

When the delivery men came they said they can t deliver it because there s no parking(even though there is if they were willing to put money on the meter. The delivery men said they will come back on Sunday which they did but then said they will have to re-arrange the delivery because the flat is on the second floor.

When I spoke to the woman on the phone she was very rude and said they would now only deliver it on the ground floor

From reading the reviews below delivery from this company is a common problem. Waste of 2 Weeks!! Thank you

Stunning service. Great delivery guy and easy, fast communications.

Good Price. Ordered late in day. Daelivered following day. Given a two hour delivery slot, which I was happy with, then the driver turned up a bit early, after a phone call to check I would be in, so had an afternoon in town chilling. Thanks.

Beware the terms and conditions. Don't fall foul of them. Bought a fridge, plugged it in. Discovered a dent in it. Reported it. Now stuck with the fridge and offered nothing but a 10% discount because I plugged it in coupled with a tough luck there is nothing else we can do because that's what our terms and conditions say. If this is how they treat customers I certainly won't be buying from them again.

Excellent prompt and polite service. My experience the first time was so good two weeks ago that I made a second purchase three days ago and resulting in equally excellent service. Have recommended Marks Electrical to several people already.

Fantastic experience ordering from Marks Electrical. Everyone I dealt with were extremely helpful especially the delivery guys Lee and Filip. Will definitely purchase through them again the future.

I placed an order with Cristian over the phone for an integrated appliance. He was extremely helpful, explaining the procedure of delivery and installation.
The delivery arrived on time along with the installation crew, who installed the appliance with a minimum of fuss and disruption. I recommend this company

Excellent service, regular updates by email on when to expect arrival of goods. Delivery people very courteous and friendly.

Best price on the net. Easy to order. Delivered on time. Be prepared for an early delivery. The only slight criticism is that you have to place you old product outside your property yourself.

Experience was fine until 1 of the appliances I bought (Sharp Microwave) broke, fresh out of warranty.
I contacted after sales and they replied that unfortunately I didn't have Extended warranty (which they never offered) and it's not worth repairing it, so I might as well buy a new one.
I have contacted the Brand who told me to go back to the Retailer as there are consumer rights that I can appeal to.
I've have no response yet but since their customer service has been mostly unhelpful, I've decided to write a review to make people aware of what might happen.

Excellent service from email, phone conversation, delivery and products. We purchased Smeg SUK92MX9-1 Range Cooker and Smeg KS90XE-2 Chimney Hood. Only needed one-man delivery and was delivered to Surrey in less than 48hours. Best price online too. Professional service from beginning to end.

Product is great quality at great value. Item was delivered very punctually, was unpacked on site by the driver who also put it into position. Excellent.

Phoned M.E . very helpful in answering all questions. Delivered my washer dryer and set up for use . Very friendly staff very efficient. Highly recommend.

Ordered a dishwasher at a good price with a quick delivery date - cheapest on the internet with the shortest lead time. There was great communication from Marks and it was delivered on time by a charming gentleman called Courtney who could not have been more helpful or polite. I would recommend this company.

Ordered Friday delivered Sunday, Craig and Gavin who delivered the appliance were extremely helpful and polite, will definitely use your store again.

Absolutely brilliant from start to finish. Easy to order and great price. Speedy delivery and worth the extra to have old product and packing removed .James was courteous and efficient and I was kept up to date with the delivery at all times. Definitely will use them again without hesitation.

fantastic service, best ever, ordered induction hob, delivered 2 days later as planned, got text day before to give me a time slot it was being delivered. two very pleasant delivery men opened packaging to let me check appliance. will definitely use this company again .

This is my second purchase from Marks Electrical. My items were delivered very quickly and efficiently. I wouldn't hesitate to purchase from them again.

Excellent service; miles cheaper than Curries, delivered on time, friendly driver. Marks rep made great effort to find correct spec cooker. Highly recommend Marks service. Ian..

Visit to showroom found Dan to be very helpful and informative

was recommended by a friend who was very pleased with Marks Electrical. I d shopped round for a fridge freezer in stores and online, they offered best deal, also I m not good on computer so was able to order by phone, the salesman was very helpful answering all my questions. Delivery was punctual and the guys, Ian Betts and Mark Woodhouse, excellent (not easy access to 2nd floor apartment). Can highly recommend

first time I ordered from this company which I never heard before but I am impressed with the service and pricing they have,I just hope my new fridge will have a long life and I will definitely recommend to everyone I know.I would have given 5stars if they deliver on my flat in seconds floor instead asking my friend to help me.

The experience with Marks Electrical has been exemplary. Everything went exactly as they promised from order to delivery. The delivery driver provided a service that went way beyond that promised by the Company finding that I had been taken ill. I cannot thank him enough for his help. I have no hesitation in recommending the company: competitive products and excellent customer service. What more does anyone ask for?

Found Marks on Google. Excellent website with good choice. Ordering process easy, communications were amazing - I was kept informed every step of the way. Delivery within 2 days and first class delivery service. Product arrived safely. Would recommend Marks and will use in future. Thanks

The newly fitted washer dryer leaked over kitchen floor, customer service very poor. Probably fine if all goes well. Not good if there s an issue. Disappointed.

We are so pleased with are fridge freezer ( hotpoint ) all so the delivery man ( Ian ) the service was excellent I whoud recommend them to anyone thank you every one concerned.

Mark,s Electrical is A_C_E I placed my order a Beko fridge at 3-15 on the Wednesday and it was in my home at 11-30 next morning I was kept updated with E-mails, then a text with a delivery slot a phone call 30 minuets before it was delivered. Wonderful service delivery drivers very good and polite,.I could not get this service from my own home town, they deserve to do well.Thanks Marks Electrical

Probably the worst experience of online purchasing we ve ever encountered!!!
Ordered 3 items in the Black Friday sale in November, still waiting for a refund!!!
No oven for Christmas, thanks for that! even after endless telephone conversations and emails , promises made that we would receive the goods even dispatch emails with tracking numbers but nothing turned up ! Eventually admitted that they don t have the goods in stock ! And still waiting for refund as I type this ! DISGUSTING SERVICE BORDERING ON ILLEGAL!!!!
Take my advice and use someone more reputable

Large showroom, staff not pushy, unfortunately did not have items we were interested in on show, good parking.

Terrible customer service not interested in complying with consumer law. Bought a dishwasher and stopped working after 10 uses. Manufacturers tried twice to repair and failed. Marks Electrical don't return calls and ignore letters of complaint. Refer you back to manufacturer who refer you back to Marks Electrical. Been without a dishwasher now since 3rd December and still no idea when it will be repaired or replaced. Had I read all the reviews on Google would never have purchased from this atrocious company.
22nd December - up date
Don't be fooled by Marks Electrical quick replies to their terrible reviews. It's still the same contempt for customers failing to reply to emails or phone calls despite their comments.
If they put as much time and effort into dealing with their actual customers as they do into replying to Google reviews they might find the online comments improve.
The manufacturer wants a third go at repairing a not fit for purpose dishwasher 24 days after the problem first reported. SHOP ELSEWHERE

Very helpful and understanding about what we required.
The installers T.A.S were really good as well.Glad we paid extra money for this service.

ordered a freezer. communication was spot on. delivery and delivery drivers excellent. product spot on. definitely recommend. excellent all round.

this was a first class demonstration of how to create a raving fan of a customer. From beginning to end of the sales and delivery process it was seamless faultless and just an overall pleasure that finally someone did what they said they would do. The salesman Christian knew his stuff and successfully helped me chose the right machine for our family, not over selling or pushy just offering sound advice an overcoming objections.We came to an arrangement to pick up the old machine and they also picked up a fridge which was not being replaced by them... this is the extra mile. At 4.30 pm on Friday I expected to be told Monday delivery, no Saturday, I was told i would get a text by 7,30 giving me the delivery window. yes and at 7,30 the text delivery between 12 and 2. 1.30 saturday i get a phone call delivery there in 15 mins, sue enough the guy was there very helpful in all aspects . So far I would highly recommend Marks electrical, good prices a vast range of product but more than anything which is where they have differentiated themselves, a great customer service experience provided by great people. Mark who ever you are congratulations take care of your staff and make sure you reward them highly compared to the rest of the industry to ensure you have staff retention and thus maintain the very high standards

Ordered a new washing machine for my Mum. The price was very competitive and communication was excellent. Added on removal an installation to make it easier. Received an email and text to confirm time slot the day before. The delivery driver was fantastic, my Mum couldn't sing his praises enough. He was very helpful and went out of his way to make sure she was happy. Excellent service. Would highly recommend.

unrealistic delivery policy (and redelivery costs) meaning I shall stick with one of the big retailers like John Lewis next time. No sympathy from the call centre staff who were just rude and threw the small print at me which of course does not exactly encourage repeat business. Suggest avoid.

Easy to order and quick delivery. Was contacted 30 mins prior to delivery so we were all ready for when they arrived. Helpful delivery team, quick and efficient. Would definitely use Marks Electrical again.

Excellent service, efficient and fast, polite and helpful delivery driver. Would buy goods from this supplier again and recommend Mark Electrical to anyone, and all ready have done.

Excellent communication, prompt delivery at a good price and very friendly 7 helpful delivery man.

Item was well priced. Delivered within 2 days. Great communication. Way better than Curry s.

Great choice, large range of appliances, really friendly and knowledgeable staff.

Great service. Ordered one day, delivered the next...FOC. Prompt delivery by polite and friendly staff. This ids the first time I've use Marks but, most definitely, not the last.

thanks you

Good price and great service. We bought a Neff Oven at a competitive price from Marks Electrical and received confirmation immediately. They sent a text the night before with a 2 hour delivery slot and called 30 minutes before arrival. Highly recommend this company.

Excellent service, ordered Friday came Saturday. The driver was very friendly and helpful. Well Done

fantastic service from start to end. Would recommend To others and will use again. Delivery driver was excellent.

Great Value, Communication and Service including Free Delivery. I would definitely recommend.

tip top from start to finish, delivery excellent good friendly staff First Class