Marks Electrical.co.uk/365 Electrical.com Reviews

Ordered a washer dryer on a Saturday afternoon, it was delivered on Sunday at 1pm. Very impressed with the service and a great price too.

Excellent service and very good price. The delivery was earlier in the day than expected (following a very nice call from the delivery man).

I purchased a gas indeset cooker and only used it several times to find that the door exploded and smashed into little bits of the : I was passed onto the manner facture to be told it was out malefactors warranty and then not willing to do anything. I will now never ever ever ever buying in the circle cooker or from another third-party

Fast delivery. The cheapest on the market for what I ordered fridge freezer with water dispenser. Absolutely love it and so do the kids. Delivery driver was very polite and helpful. I will definitely use marks electrical again.

If I could score Marks 11 out of 10 I would. Not only were they the best price but delivery was super fast and the communications received at every stage were first class. I will certainly be back to buy from here.

Fabulous service from start to finish, I would recommend them, fantastic

Fantastic service. So excellently dealt with. The ordering was so easy,
the web site was so easy to use, the whole ordering and payment service was wonderful. We immediately received our Invoice by email, also received a message by email telling us a time-slot (within specified 2 hours, between 10 & 12 noon) on the delivery day. Then we received a text when the delivery was 30 mins away. Delivery men were so helpful and polite. Fantastic advert for the Company. We would most certainly use this Company again - we have never received such fantastic service before!

Fast delivery and installation, very competitive price, very helpful staff. Highly recommend them.

Not only the cheapest but fantastic service. Text the night before ( the day the order went in ) said between 9 and 11 as well as the drivers name. 09.10 the next day my new Neff hob was in my hall. I enjoy the chase of a deal on the web but will check out Marks Electrical 1st and probably last.This is how on-line retailing should be done

MarksElectrical informed me the day before of the time that they would deliver my new fridge freezer. On the actual day Danny W phoned me to confirm that he would deliver my appliance within 25 minutes. My new appliance was delivered on time. The driver also removed my old appliance.

Must admit was sceptical at using Marks Electrical at first as not heard of them before but I need not have worried. Service second to none Dan was a great help in fact excellent. Pricing not to be beaten and delivery by Tyrone from Marks was brilliant and fast. A super efficient friendly competitive company. I know who will be getting my future business. Thanks to all at Marks a pleasure doing business.

Not helpful at all not interested to serve all question were negatively answered

Brilliant product (Indesit washer/dryer), brilliant price, brilliant service. Delivered on named day as requested, lots of notice, lovely helpful driver. The washer/ dryer replaced an old Indesit washing machine that lasted a trouble-free 10 years. This new one is a lovely-looking machine and very quiet. No problems so far. I did notice the wash programmes took twice ad long as my old one but I can live with that and it seems to do a very thorough job.

Firstly I never leave reviews. Ever. I order so much online and work such long hours I never have the time to write reviews for anything But this was a genuinely exceptional experience. My fridge died. I needed one with specific dimensions to fit the existing space. All the other obvious online places only gave me 1-2 options. When I came to pay at these other places it ended up out of stock or the next day delivery was actually 2 weeks out. Not only did Mark's have LOTS of options in the size I wanted...but it was in stock but they definitely could do a next day delivery. So I ordered it. And given the great experience I thought I may as well order a new washing machine as well because I had been planning to replace. So I made a couple of calls to their call centre and they were able to add this to the delivery and take payment over the phone. The customer service on the phone and the delivery guys was exceptional.

Excellent Service. Would use again. Gave me a 2 hour delivery window and actually rang me to say they'd be early. Much better than being given an all day delivery! Friendly helpful delivery man and easy to order. Very happy.

Wonderful service, everything was exactly as described on the easy to use, website, product was good, delivery was as described,and the delivery drivers were polite and helpful. Altogether a great experience ,(which is unusual in todays modern world). I wouldn't hesitate to recommend "Marks Electrical" to my Friends

Early days,but so far so good!
My elderly mum had a fridge delivered and plugged in 2 days ago!
Hoping that the fact they didn't let it 'settle' in for a few hours won't effect its long term performance!
The delivery guys were very nice apparently, in and out very quickly with job done.
The only problem for an elderly person was the very early delivery of 6.15am!!!
But she coped....took her all day to get over it though!
Ordering on line was easy peasy and arrived in a week.

1st Class service and the very best products in stock and available with FREE delivery.
Highly recommended!

Amazing service from this company with good communication from start to finish. The delivery driver, Michael,was an absolute gem with a very customer friendly approach. Appliance prices along with installation service are very competitive . Definitely will recommend to others.

Absolutely one of the easiest on line transactions experiences so far. Delivery was as prompt as promised and all was kept up to date by email so we knew what was happening. Oh, and the LG Lightwave is fabulous too!

Great service that includes delivery in the price.

Shocking customer service, Purchased a Bosch Dish Washer, leaked the first time we used it. Phoned Marks and they said there is nothing they can do and would need to speak to the manufacturer and would come back to me. Chased twice and More

Really impressed with the overall service from Marks Electrical. Easy ordering online. Good communication re delivery. The machine was delivered and set up efficiently by Neil Fox who was extremely helpful and courteous. Will certainly order through Marks again

Bought a TV and sound bar prior to Xmas to watch the Christmas films

Soundbar doesn't work

Have spoken with customer service now FOUR times who have promised an engineer. Not a single visit, return call, call to see how I am getting on.

Have now called for the 5th time to find them closed on Saturday. It now nearly 1 month since I bought the Samsung TV and soundbar and if someone doesn't contact me Monday I am getting a refund - you can unscrew the TV from the wall too.

If you can PLEASE get this combined package working I will happily remove this review as I dont like leaving it - but I seem powerless without it.

Fantastic price and reliable timely delivery. Superb

Excellent service,customer satisfaction very high . Easy to order, plenty of notification for delivery , you even get the name of the driver .....

Excellent service. Prompt delivery (the driver phoned to ask if it was convenient to deliver early which was great). Will definitely use Marks Electrical shop again. Thank you.

From ordering my vacuum to receiving it, I have never had better service. The website was easy to navigate and use, payment was secure and easy to make.
Delivery was exceptional. Given a date, (two days after ordering,) later a time slot via a text message. A phone call from the driver 40 minutes before the actual delivery. All backed up with emails. And as a bonus, the driver was cheeful and pleasant. Marks Electricals will be the first site I visit in future for any electricals

What great firm to deal with, ordering is very easy they deliver exactly as promised a keep to fully informed of when the order will arrive, any queries are answered by return, what a service.

Brilliant service and fantastic value. 2 hour free delivery slot and a phone call to let us know when they're 15 minutes away. Would highly recommend.

Great people to deal with best price next day delivery friendly driver what more could you want

All excellent ...order / delivery / contacting me / FRIDGE
cannot fault this service A*****

Excellent Price, Excellent Communication, Excellent Delivery; what can I say

Excellent service from start to finish, delivery time spot on and Drivers Martin and Chris were so helpful

Ordered a washing machine which was cheaper than any other supplier and free delivery, asked if we could have help installing it as we are elderly, the sales person told us that for a small extra payment they would remove the old washer, install the new one and take the packaging and washer away. The washer was delivered at the time agreed by two pleasant young men who did everything for us. I cannot thank Marks Electrical enough it was a pleasure to deal with all the staff from start to finish. Thank you.

excellent service delivery men very helpful and polite thanks.

Ready to collect within the hour. Very polite and helpful lads at the warehouse.

Very efficient service. Next day delivery on white goods is very good. The emails about delivery seem a bit aggressive, but their own staff deliver all over the country exactly as they say they will. Impressive!

Ordered a washing machine from Marks Electrical. It was delivered swiftly, communication regarding the delivery timeslot was good and the delivery team of Craig and Paul were very helpful and neatly stacked it amongst the gathering mass of appliances we're collecting for our renovation. I haven't used Marks Electrical before but would do so again.

All perfect until speaking to customer services . Worst customer phone service I have ever experienced
(On hold for a collective time for over 40mins to tell them exactly what I said on the first call!)

Excellent service from simon s and lee g, very prompt professional delivery, all the best to this excellent team

I ordered an extractor from Marks Electricals - their pricing was the best on the market. It took a couple of weeks but I was then notified when it was ready and paid the balance. The item was then delivered a few days later within the time window by Ashley - a lovely professional driver. I would highly recommend them - much better than Currys!

Next day delivery of large screen TV. Everything happened as they said it would, very efficient and easy ordering and delivery.

Would give zero if i could. Waste of time, avoid. Attitude from both driver and customer service department. Paid from next day delivery, had person onsite to take delivery, didnt deliver and refused to redeliver for another week, icing on More

BUYER BEWARE!!! NO SUPPLY, BAD COMMUNICATION

You order a TV from Marks Electrical for NEXT DAY delivery. They then take the money from your bank account, and they go and check to see if they can supply the TV. On the day of delivery when they find out they can't supply it, they cancel the order without even telling you. Marks Electrical then hold onto your money and will not refund ASAP until 3 days later meaning you cannot buy from elsewhere.

Worst Customer Service ever, avoid like the plague and order from John Lewis instead

Arrived bang on time driver Ian Betts was very helpful

SUPER SEVICE SUPER DELIVERY VERY NICE COMPANY TO DEAL WITH . WELL DONE TO THE MARKS ELECTRICAL TEAM

I wish I could rate a bit higher but the delivery driver scuppered any chance of that. His manner (or lack of) was something to be desired. Maybe a career of not having to encounter people would be more suited. His stroppyness (with want of a better word) was almost comical. It comes to something when my 2 year old has better manners than a grown man.

The cooker did arrive on time though but I wouldn t use this company again because life is too short to have to deal with deplorable people.

EXCELLENT SERVICE from ease of ordering and kept upto date with the delivery process . It's a pleasure doing business with Marks Electrical . Ordered on Wednesday 26/12/18 . Delivered Friday morning 9:35 28/12/18 by a very polite and helpful Gentleman, Mr Ian Betts . Thank you .

Brilliant service on time, very helpful from drivers (Simon and keith) I ordered washing machine saturday 3pm delivered sunday 10am(romford) very fast service well done !!

Excellent service; item exactly as advertised; arrived very quickly; and really good value for money.

Very rude customer service. Brilliantly efficient when taking you money, aggressive in the extreme when the order goes wrong. Seems they train their staff to ignore, talk over and blame their customers, rather than offer help.

Excellent service, + discount, collection was easy & staff very helpful.

Brilliant online experience cannot wish for a better service and price would definitely use again

Such a easy way to collect appliances. Popped into the click and collect office. And within 10mins someone was able to help me load my item into the car. Fab service.

Excellent prices and Excellent service. Will definitely be using again.

Many thanks, for guiding me through the whole purchase and delivery, documentation and wonderful customer service. I love the hoover, size, power, colour, price, everything :) Many thanks

Ordered a Samsung washing machine. Marks Electrical were able to deliver this sooner than Argos. Delivered on time, friendly delivery men who installed the new washer and removed the old one quickly and without fuss. Fully recommended.

We visited ME to look at washing machines. The showroom holds all brands, is large, easy to get around and there was NO hassle from sales team. Questions we had were answered and we decided not only to buy a washing machine but a fridge and freezer also. Both these items were fetched from the warehouse and unpacked for us to inspect. Nothing was too much trouble. They delivered washing machine on Saturday as requested. Time was emailed on Friday evening and driver called 20 mins before arrival.
The driver was very smart, knowledgeable, very pleasant and installed machine for us. All packing etc was removed from site. We wanted to delay delivery of fridge etc and this was no problem for Marks Electric.
The price? Exactly the same as the major discount stores - we checked!!

Shocking service took a day off work to accept delivery only to be told it would be in the next 48 hours,well I don't know about anyone else but staying in for two days for a cooker hood ain't an option .I also have to wait for five days for a refund ,well Electrical Mark you won't be getting my custom again thanks for nowt...........

Ordered a Fridge Freezer on the 18th/3 delivered on the 19th/3 a big thank you that's what i call service and i live 75 miles from the shop!

Great hassle free service. You guys lead by example in the e -commerce world. Ordered new washing machine and was delivered Tuesday afternoon. Other competitors were looking at Thursday as the earliest and you were the best price. Big thumbs up for me.

Great value, great online ordering experience. Friendly delivery driver - very helpful. Happy customer!

I am very pleased with my purchases from Marks Electrical. The items I wanted were stock for a very good price. Delivery was excellent by a very polite and helpful driver. I couldn't have wished for a better experience.

Excellent price. Free next day delivery with really good communication of arrival time all the way through. Very pleased with the service received.

I ordered a dish washer and kettle, no problems with the dishwasher but the kettle had a cracked handle. I reported this on 20th September, told it could not be replaced as out of stock but I could spend more on another one. So I asked to return it. Numerous emails and a telephone call and still nothing. Customer services are hopeless

Very poor service, I cannot in good faith recommend this company.

Great company. Best price and an excellent delivery and disposal service.

Horrible company. I've ordered vacuum on 4/06/20, I paid straight away, using my debit card. They send me confirmation and message that deliver will be on next day, so I was waiting and nothing. I messaged them, they said that details on my card are incorrect so they need to hold my purchase. They were saying that my address , CVV is incorrect what is not true. I'm using my card from ages. When I phone them I was treated like thief and cheater(they have had my money already!) I've send them proof of my address and statement from my bank showing my detail and that payment been done. They couldn't do anything to realise my order, so they decided do cancel it. Not recommended, stay away!!! I hope my money will back soon!!!!

This company is efficiency from start to finish. Everything their system tells you will happen does. Email to advise delivery window, telephone call from driver 30 minutes before and the driver was an excellent representative of the firm. Will definitely be shopping with them again.

The driver contacted us earlier than we had been told our delivery slot was because he had one customer cancel, so our washing machine was delivered 2 hours early. Very pleasent guy and very obliging. Very pleased.

Excellent and prompt customer service. Really friendly people - I would recommend them happily

Cooker hood arrived minus charcoal filter detailed in the listing. In fairness this was sent out at no cost, although should have been included as advertised. However, once installed, the protective installation film was then removed, which peeled off part of the chrome finish on the product. Clearly a manufacturing defect. Called Marks to request replacement due to faulty goods & was told once item is installed it's not their problem. Explained I couldn't have known about the problem prior to installation & their response was the protective film (which is there to protect from scratches during transit/installation) should have been removed after delivery to check for damage. Rude staff who wouldn't accept any responsibility or help in any way. They also claimed to have spoken to the manufacturer who had apparently also said that once installed they weren't liable. This was a total lie. I called manufacturer directly, they hadn't had a call from the retailer & were only too happy to help as it clearly sounded like a manufacturing defect. Sent an engineer out who immediately confirmed this (and who laughed when told that Marks suggested the protective film should have been removed prior to installation). Manufacturer then sent engineer to remove faulty item & install replacement. Manufacturer was great, but if it had been left to Marks I'd be left with a defective product. Very poor service. Will never use again or recommend.

Would not hesitate to buy from again. Super easy process from browsing their website to delivery and installation. Great price. Delivery guys on time, friendly and helpful.

I ordered a Miele Vacuum Cleaner on 26th November and paid it. Then I got a message from the seller that my product was not available before the 11th December. When I was checking on 11th what was going on with my order, they told me they didn't receive the stock yet and that it will arrive only on 28th December. I was very annoyed and asked if in that case it will be delivered to my home at least before the new year. They said it will if it arrives to them by 28th. It arrived to them, but I got a message it will be dispatched from their store only on 2nd January. They said that DPD is not available before. A big fat lie: I ordered a product from Germany (not UK!) yesterday, it was already dispatched and it will arrive latest on 3rd January to my home with DPD. Marks Electrical are keeping instead my already more than one month ago paid produckt in their stock without sending it out. I will never again buy from this shop!

After publishing this review at TrustPilot, Marks Electrical responded: "Since looking into this, I can see the item was out of stock when you ordered it. We advise 8-14 working days for items that are out of stock. Your ordered the item on the 26th and it was delivered on the 3rd which is 8 days.We apologise we did not have stock of this item when you placed the order but we were within our estimated time frame. "

They are very bad at maths too! I ordered and paid the vacuum cleaner on 26th NOVEMBER and received it on 3rd JANUARY! This is one month and 8 days, not 8 days! So my disappointment has a strong reason and is after such a lousy response from the seller also accompanied with anger.

Easy online ordering, lots of info regarding delivery, given time slot the night before, delivered promptly and courteously by Shane. All round a great service.

Ordered a built in single oven Fri PM. Delivered Sat PM as arranged. Couldn't wish for more. Perfect. The oven is nice too.

A fantastic company, I went in to buy a tumbler dryer at 11.30 in the morning and the salesmen (Andy) was a great help and explained everything 100% and by 12.15 I had bought a machine, paid for it and it was delivered that same day by a very charming delivery man. I was kept involved of my delivery, right up to the time it was delivered. Very well done Marks Electrical you are a very professional company

Product competitively priced. Given an accurate two hour window for delivery and the guys called 20 minutes before arrival. Product swiftly put in place and packaging removed. Old appliance taken away. Very pleasant deliverymen. Would certainly use again.

Faultless - great price, delivery and communication at all stages.

Excellent service - arrived on time (actually slightly early on the day!),helpful driver,good prices;couldn't ask for any more.

Fantastic service. Andy went out of his way to process our order for a dishwasher & freezer quickly and even arranged a special delivery with Marks own delivery team. Brilliant. Will definitely use again.

We were immediately impressed by the service as soon as we entered Marks Electrical store. We were politely asked what we were looking for, and the shown to the relevant area of display. The salesman explained the advantages of different oven models, and then said he'd leave us alone.
He seemed extremely knowledgeable about the products and genuinely interested in making sure that we chose an oven to suit our needs. There was no hard sell, and no pushing to complete the deal, but we did complete the deal quickly anyway!
Once we had placed our order the excellent service continued with text updates informing us when the oven was expected to arrive in stock.
The delivery & installation was also brilliant, no mess, no fuss and no problems!
We wholeheartedly recommend Marks Electrical, and will certainly use them when we next need kitchen appliances.

So impressed! Wonderful service, quick delivery and product just what I wanted.....many thanks. Keep up the great work.

Purchased an American Style fridge freezer - Marks Electrical provided a very professional delivery service. Despite the item being a little large for my kitchen doorway, the delivery men swiftly removed the fridge door handles to enable passage - and removed my existing similar sized fridge. They were unable to connect the fridge to my water supply due to a problem with the water pipe which required a significant plumbing alteration. However, they refunded my connection fee in full.
The 2 delivery agents were polite and professional throughout. I can heartily recommend.

Marks Electrical provided a first class service, efficient and friendly. Item was frost free freezer at competitive price and when there website says In Stock you can trust it is correct. Delivery was following day and very good communications and arrived on time. A refreshing change compared to high street big names, 1 month order process and on line completion AD of Yorkshire who told untruths about stock.
Marks Electrical highly Recommended.

User friendly website, very easy transaction with choice of delivery dates. Delivered on time on the day by friendly driver/s - what more could a customer ask for?

Bought an AEG cooker - best price that I could find, delivered on time as notified via phone & email, and a great purchasing experience.

Found a wonderful bargain and had excellent customer service from delivery man Curtis.

Excellent service ordered and delivered in under a week .Given a time and turned up on time. Delivered to my grandson and ordered for him by me. He was absolutely over the moon with his Washington machine. He will recommend to all his friends.

I ordered an oven from them on 15 February 2020. It was delivered on 16 February 2020. The oven was installed on 18 February 2020.

Once installed, we noticed a fault in the base of the oven. This was reported to Marks Electrical immediately.

I spent the next 1.5 months chasing Marks Electrical, a third party engineer and AEG because the customer services staff at Marks Electrical (Including the Customer Services Manager) were unable to take ownership of this issue and look for a means to resolve it.

I received the same generic response from each time I tried to talk about the issue and try to find a solution: "Our policy states that once an appliance is installed, it is deemed as accepted in the condition as is".

When I called and asked to speak to the manager, I was put on hold for over 45 minutes and in the end I was told she was unavailable.

I wrote to their CEO and he still hasn't responded.

As I said, it was my determination and it took me chasing the issue with three different companies before the issue could be resolved. If I had left this in the hands of the customer services staff at Marks Electrical, I would still be sitting with a dangerous faulty item in the kitchen and no reasonable understanding or response from any of their staff.

Shockingly poor. I will never use again.