Marks Electrical.co.uk/365 Electrical.com Reviews

We ordered a Neff ceramic hob from Currys - T10B40X2 - on 2 Jan 2015 because 2 rings had failed and it was clearly on its way out. 11 days later we were contacted by Currys delivery service saying that our choice of delivery dates was 19, 21 or 26 Jan. None of these dates were convenient so we asked if the hob could be delivered to my wife's business address. Answer NO. So we asked if it could be delivered to a Currys store for collection. Answer No again.

So, on 14 Jan we cancelled our order with Currys and re-ordered from MARKS ELECTRICAL. Yes, the hob was in stock. When would I like it to be delivered? Tomorrow? Certainly sir, we can deliver to your postcode tomorrow. The order arrived 24 hours after we placed it. I was given a 2 hour window so I did not have to wait in all day. The delivery men were really pleasant and helpful. The score is definitely Marks Electrical 1... Currys 0.

I would have no hesitation in recommending Marks Electrical. We got the hob we wanted at a price that was cheaper than Currys by a pound and best of all excellent service. 5 stars!

Quick friendly and efficient service i ordered a washer and fridge freezer delivered within 2 day plesant lads who delivered and placed them where they needed to be excellent service i would drccomend them to all

A big thank you to Kevin for personally delivering my cooker in time for Christmas what a lovely guy!

Having carried out a search on the web Marks Electrical were the best price for the washing machine we had chosen and with free delivery. Great service throughout, kept us informed at all times. Delivery men were on time and very helpful.
Thanks to all for the great service.

Worth a visit, for any electrical equipment you may require

Knowledgeable staff, good advice

Great service, great price. Friendly staff, would definitely use again !!

very impressed, fast helpful telephone advice, item arrived as promised on time. and at an amazing price. can't fault it

Had a new fridge freezer delivered yesterday & the service was brilliant. Love the 2 hour time slot given the night before (the delivery guys even turned up early) and they are the cheapest I could find. Would highly recommend.

What a great company, I called late on Friday and it arrived Saturday. They were really helpful over the phone, on both the occasions I needed to chat to them, the delivery was within the suggested time and they were happy to deliver into the house and wait while we checked for any damage, which I'm happy to say there was none. All round great product and service. I'd highly recommend this company. Thanks so much.

Absolutely disastrous experience with these guys, wish I'd looked at the reviews first. Took a day off to receive fridge freezer - 30 minutes before the end of the delivery time they text me to say the drivers run out of hours.

Absolutely no care from the customer services department. Who just asked me to empathise that they delivered form the midlands and took zero responsibility. Spoke to the manager who was just as unhelpful and seemed to have no care that we had a food that would go off quoting there was nothing she could do as there's a 12hr standing period before you can use your new appliance.

The driver that redelivered sat told us it's a 3hr stand time & said he hadn't run out of hours on weds, in fact he was in the area but had no delivery for us. On top of that he was driving a 3.5 tail lift (no driver hours).

Wrote a letter to the CEO, no reply. Shocking service stay well clear unless you like a lottery.

Excellent service. Great price and rapid hassel free delivery.

Huge range of stock on show. Knowledgeable sales staff

Ordered a washing machine which arrived as planned. Installer couldn't install it and left my utility room in a flood with a leaky connection. Old machine wasnt taken away. Called a plumber who installed it with no problem after being told the connection was broken by the installer from markselectrical! Left me out of pocket! Customer service would only refund my installation charge no compensation for the inconvenience of having no washing machine for several days, cost of paying the plumber and disposing my old machine!! Wouldnt reccomend installation with these guys!

No fuss, no bother, just the delivery we wanted when we wanted it!

Great service provided by this company. Free delivery even on Sunday. Fantastic price for electric oven

First class service and delivery - excellent communications , goods competively priced and very pleasant delivery guy.

We are re-doing our kitchen as so over a couple of weeks I placed 3 orders for fridge, dishwasher, hobb, & 2 ovens. The service was first class and when on their web site there was a link that allowed them to email me a discount code.which was brilliant.
The deliveries were all as requested, and the delivery guys were prompt and courteous.
I will use them in the future and recommend them to family members.

Fridge freezer ordered November. It was out of stock, although this was not indicated on the website. I was promised an update in early December; it didn t come. I contacted customer services to be told it was still out of stock, despite still being advertised on the website for delivery in late December. I was then promised another update on 28 December. It didn t come. You can see a pattern developing here. I rang again and was told that the item was still out of stock, despite still being advertised on the website. I asked to be contacted on Monday 8 January, with a delivery date, and was assured I would be. Customer services didn t bother, not that I thought they would. The item is still on the website for delivery in 8-14 working days . Marks Electrical are cheap, but I d recommend you pay slightly more in order to do business with a more professional and competent outfit. I won t make the same mistake again.

I was very impressed with my my washing machine and the person that delivered it was very nice I'd like to say big thank you to Mark electrics

What an absolute firm.

Thy called to book us for Thursday 3rd October, we immediately called back and said Monday the 7th, took time off work and called to ask to say nothing been noted down. Saying the fake apologies. Just wasted my whole day.
Nothing can be done till the 10th.

What an absolute ****** joke firm

As a customer experience professional and practitioner , the end2end customer experience of purchasing, delivery and installation of the product from Marks Electrical was excellent. A very smooth logistical journey and good example of communication cadence in the flesh so to speak

Great service all round - no hesitation in recommending Marks Electrical

Good range of products, decent prices, great customer services and delivery teams. I ordered an American-Style Fridge/Freezer without thinking about the size of the doors it would have to go through. A follow up pre-delivery advice email reminded me, after that I was able to easily delay the delivery for a significant time (two months, while we were having building work that opened up a space large enough to fit it through). When the guys arrived, they got in bright and early and, without fuss, squeezed the very large, very heavy box passed an awkwardly placed skip and around the back of the house. They then helped me make a stable path across boggy ground with some spare boards and lifted it into the house. All in all, very happy.

Easy to order item on website.
And first class delivery.
Would definitely recommend marks electrical for a good price and excellent service and very good product.

Miserable and rude delivery driver let the side down. 5 steep steps to the front of property but level rear access available. Driver not interested. Preferred to grumble and ask (rudely) for me to get my shoes on and help him. We all make choices in life. No point delivering ovens for a living and moaning about having to pick up ovens. Personally I can't be bothered with that type of person so would look elsewhere in future even if have to pay a bit more. Currys came later in the day with a dishwasher. Two man job, up the steps and done. No problem, no moaning.

Ordered new dishwasher at 15.00 on the door step at 06.50 the next day.
Awesome

Lots of electrical goods to chose from and very knowledgeable and helpful staff

If I could rate this company 0/5 stars then I would! The customer service you receive is absolutely appalling!!! I now wish I had shopped elsewhere and if my product wasn t already with DPD I would be cancelling my order. My advice is shop at John Lewis s or Dyson you get what you pay for!!!

Very pleased with the prompt service.
The conversation I had when I ordered the dishwasher was conducted in a very professional manner with no pressure.
The driver rang as promised and the appliance was delivered in good order on time. The driver was most helpfull and polite.
Thankyou Marks Electrical.

Quick delivery. Excellent communication and the cheapest on-line. Well chuffed!!! Will definitely use Marks Electrical again!!!!

Great value backed up with excellent service...very happy indeed!

Ordered a oven and a fridge freezer. The oven a Indesit ID5G00KMW/UK should have 2 ovens according to their website wet one has 1 and the fridge freezer a Hoover HCF5172WK claims to be frost free yet comes with instructions on how to defrost it. If we had know this at the time we would have gone for different items and i would have demanded a refund but we would then be with out any kind of oven or fridge.

MY NAME IS JEAN ALLISON. I bought a Zanussi Fridge freezer, it is excellent value for money with plenty of space in the fridge and the freezer. Ordering was easy, the delivery drivers were friendly and professional. I was kept informed throughout the process. Would recommend this company to family and friends as an excellent comparison site before completing an order.

Price Match (or not)


I didn't hear anything for about a week, so I chased marks Electrical Up, I found out that they had reduced the price of the TV on their website, so it was cheaper than John lewis, and then told me it wasn't in stock at john lewis at that time.
I called John Lewis, very helpful (please use them in future) the agent told me they had never been out of stock of the TV or Sound Bar.
I have purchased a few items from Marks Electrical over the years, but I felt I had been conned this time.



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Excellent company. Brilliant delivery service which arrived exactly when they said. Would definitely recommend to everyone.

Didnt purchase but nice shop helpfull staff good range

A well deserved 5 star review!
Found a Hotpoint double oven online, ordered it, got an extra 10% off and free delivery.
Excellent service. Easy to order and pay.
Telephone call with timings the night before my chosen day.
Plus a half hour call from the delivery guys. Who were great!
Friendly, curtious and careful coming through to the kitchen.
Also told us about the company s service of taking away old appliances.
Will defiantly recommend to everyone and use again!

What a fantastic company to deal with. They deliver fast and bang on time. The price was the cheapest I could find. The person that I ordered the freezer on the phone with was really helpful and polite. The man that delivered was really nice and called me 30 mins before arrival and more incredibly for my house without help. Well done Marks Electrical surpassing expectations, where many others are failing.

Shockingly bad service. Disgusting customer service.

UPDATE - despite them commenting on this post to contact them (which they have now deleted) I contacted them as they requested, by email and phone . Which was ignored on both counts. Don t be fooled by all the responses to reviews, it appears they spend more time doing that than actually dealing with the complaints. Rude and incompetent Company.
2nd Update: The Customer Service Manager did not contact me once. I tried calling / emailing on a daily basis for two weeks, same old story.

Bought an American style fridge from Marks electrical
Great price, great customer service and delivered on a Sunday! Absolutely brilliant all round experience.

Ordered a Bosch washing machine from them on friday afternoon as they were advertised as the cheapest.

They delivered on sunday free of charge and kept me updated with the time slot being brought forward 2 hours.

Would definitely use them again.

Problems with 1 of 3 financial agreements- 1 was doubled which locked funds, credit and took several hours over several days to fix

Incompetent and rude call centre staff. I don't care for the lack of empathy- just some straightforwardness and professionalism was seriously needed

Fridge arrived 11 weeks after the order date despite a promised delivery time of 1-3 weeks every time I called. Man was at the supermarket 3-4 times a week all of last summer due to the temporary mini fridge

Easy site to use, competitive price, excellent delivery service including 2 hour delivery time slot, pleasant & helpful delivery driver.

What an amazing place. There display of Products and product knowledge is second to none.

I bought an LG washing machine and LG fridge freezer from them couldn t be happier!

Absolutely amazing service and also the best price also free delivery what more could you want thanks guys keep up the good work

I phoned Marks to order a cooker. Just checked my phone bill: can you believe the utter cheapskates charge you to call them by using a premium number. Absolutely fuming. My partner also called them to discuss the order and has also been charged. In the end we didn't go ahead with the order.
Lesson to self: don't call any number beginning 084 or 087.
Very sharp practice, no wonder they put you on hold for as long as possible!

Be aware! You are purchasing B grade stock. The integrated dishwasher I purchased was used and had scratches on the control panel.

I immediately contacted Customer Services (within an hour of delivery) and agreed a discount on the price of the appliance. The discount was never paid back to me and when calling Customer Services again to find out when I could expect it, I was rudely told that they would have never offered any discount and implied that I was a liar. They promised to call me back after investigating but never did. I called again a few days later and got fobbed off with another I`ll check and call you back . That call back never came either. Finally I sent an email to the customer services email address, another waste of time: no response.

Don`t be fooled by the advertisements of Award Winning Service or Our Great Reviews I can only assume these are self-awarded and self-written and certainly do not reflect my experience of Marks Electrical.

Don't be tempted by their lower prices, what you save in cost, you'll more than pay for with problems after purchase. Avoid, avoid, avoid!
I purchased a number of appliances during their Black Friday sale event, and to date, over 3 weeks later, am still yet to receive any of what I ve purchased.
Their customer service is appalling, and completely ignore what you say, they to charge you additional fees at every opportunity, and their delivery team are downright rude.
At this point I doubt I ll ever receive my order.
Save yourselves the stress avoid, avoid, avoid!

Excellent service throughout. Easy to choose cooker from website and delivered in 2 days. Delivery men were excellent and brought the cooker right into the kitchen. Keep up the good work.

Excellent service. Delivery team were great. Thanks to Craig D and Simon S for prompt delivery of our new cooker

I have used them a few times now as they have good stock and are well priced. I would give them 5 stars save for the miserable driver who got irate that I could not take an earlier delivery than pre agreed. He was rude also to my neighbour and refused to move his van when requested.

Rubbish company and services, made the order over 2 weeks but no reply about delivery when made enquiry then mentioned not in stock and don t know when can deliver or cancel your order or find other replacement but can give discount as on original. Endily wasting time, efforts and put you in trouble better to go with AO, curry s and other

Couldn t fault them. Their drivers are a credit to the company too.

Very courteous and knowledgeable service with good prices and next day delivery

This company seems to know nothing about customer service when things go wrong! Really annoyed as after moving into a new flat I booked to have my washer/dryer delivered from these guys. Got the confirmation email and everything. Then on the day of delivery I checked the tracking and it said it wasn't booked for delivery - I was told that due to my card details and delivery details not matching (due to being in a new flat) they had blocked the delivery. This took 5 mins to rectify, but then they couldn't deliver until 8 days later (I work 9-5 and they would only give an all day delivery appointment). They refused to rectify this by adding me onto a delivery the following 2 days when I could accept the delivery. They "apologised" and said they would look into why I hadn't received an automatic email to tell me the delivery had been stopped, but that still left me without a machine for another week and no better off. On top of that I think the whole complaint was handled very badly with an attitude of "well what do you want me to do about it?"

BEWARE! Excellent prices and helpful delivey but woe betide you if the product is faulty because Marks Electrical will do nothing to help you. I've had to quote the Sale of Goods Act at them to get anything done and a week later we're More

I carried out the transaction on line. Having decided on the model of gas cooker required, I compared the price with large and small merchandisers and Marks Electrical was most competative. After placing the order, they kept me well informed, advised me of the approximate delivery time to within 2 hrs, the name of the driver and that I'd be contacted 30 minutes prior to drop off. The delivery personnel were punctual, polite and most helpful. A very happy experience. I'll be very happy to trade with them in the future.

Brilliant prices, great delivery service and I recommend highly

Added an item to the checkout, wanted to pay by paypal, however you can't have the stated next day delivery if you choose that.

Next, it wasn't until checkout that it said that I had added an ex display item, and I couldnt have it for 2 - 3 days. This was stated NOWHERE on the sales page.

Total farce - gone somewhere else.

All the top brands to choose & order from an easy to use website, excellent service from everyone right down to the guys who will even deliver after 6-00pm to suit. Thank you Marks Electrical.

Ordered 11am, delivered 9am next day free of charge, and a bargain price too! Excellent service and communication from the team, can't recommend enough

Impressive range of products staff product knowledge excellent

Friendly and helpful. Competitive prices. Haven't been to the new showroom yet though.

Fantastic service, really pleased with my new Stoves cooker. Couldn't find a better deal anywhere and to get such great service was a bonus. Thank you

I was looking round my town for a cooker i liked , the stores had it on show
but could not deliver for weeks,
I searched on line see Marks Electrical . ordered it and 2 days later early morning
using it to cook my breakfast .

opption . I am well chuffed

Was advised that Scotland deliveries were being done on a trial basis at the mo. Well, the trial went well, received a call prior to elivery and delivery went well. Product well packed and Wife is happy with her choice. Saved quite a few quid too!!!!!!

I ordered a washing machine on Sunday evening and immediately the process began! Auto emailed evert step of the way with reference numbers, delivery instructions, estimated delivery times and then a text on Monday telling me the two hour window for delivery. Driver called when 30 minutes away. Impressed! So I ordered a Tumble Dryer on Tuesday and... yup all good for next day too. Delivery men very helpful. Very impressed with this company and if you read the rest of my reviews, you will see I very seldom leave any positive reviews!

Excellent service, quick delivery, good prices. Delivery on time and very helpful polite delivery man. Highly recommend ME good communication too regarding order. Such a pleasure to use this company and a refreshing change from the poor service that well known company's give. Well done Marks Electrical and their team.

This place is amazing had freezer just what I needed and next day delivery staff very helpfull definitely shop there again

Very straight forward. The whole process was exactly as described. I was contacted the night before for a time slot and then 15' before they arrival of the machine by the two very courteous and helpful drivers, Macaulay M and Shaun Marsden. Would recommend and use again.

Ordered a range cooker which was promised to be delivered on a certain date so that we could have it fitted with the new kitchen. Forgot to book us a delivery date, were rude and failed to call back when they said they would and were unwilling to help arrange a suitable date

Excellent service. My fridge/freezer was delivered on time (7am) and quickly installed by the delivery team. Web site was easy to negotiate, prices were keen and overall experience very pleasing. Fridge/freezer working perfectly.

Price was competitive and delivery as described, the delivery lad was very polite, would recommend to anyone.

Excellent website no problems when buying stock which others could not provide at a great price. Delivered on a Sunday and phoned me 30 mins before hand and the delivery lad was brilliant nothing was a problem

Fantastic service and prompt delivery of goods.comunication when delivery would arrive was great and came on time.
Thank you very much Marks Electrical

The service was excellent throughout -- on the phone for ordering, for arranging the delivery, for keeping me informed about when it would come, and the delivery itself -- faultless and cheerful. The range of choice was something we really needed for a peculiar space and Marks filled the bill.

692788
Wow!!! Where do I start.....AMAZING customer service throughout!
I ordered a tumble dryer from Mark's Electrical and it was delivered within less than 48 hours with a delivery date of my choice. Craig and Nick were the delivery men and they were very helpful and friendly, making sure they left no mess and packaging behind. Unfortunately the tumble dryer was faulty (manufacturer issue) and so I had to phone and request for a new one and a pick up of the faulty one. I spoke to a lady called Sarah who was very helpful and managed to arrange collection and delivery of the new one for the next day!! An amazing turn around.
My new tumble dryer has just been delivered by Shaun K and Gavin D, and once again these delivery men were very very helpful and friendly and even tested the tumble dryer with me to make sure it was working good. I have not received this high standard of customer service in many many years. It really was such a nice customer experience for me, as even though I had a few issues with the first tumble dryer, everything was sorted out so quickly and seamlessly. I HIGHLY recommend this company, and will definitely be buying all my electrical goods from here in the future.

Excellent and fast service...a day before we were due to host a birthday party barbeque our fridge freezer decides to pack up! Marks electrical were able to deliver very early in the morning of the party and pretty much saved our bacon! Communication is great, with a text message the night before confirming our timeslot and then a phone call from delivery drivers just prior to arriving. Would definatley use again.

Easy to use website, keen pricing of item (AEG Dishwasher). Delivery was quick and very impressive. Driver called 30 mins before arrival, turned up in smart, clean signwritten Marks Electrical van. Carefully unloaded and delivered item. Driver was articulate, well presented and helpful. Could not be more happy with item and service received from Marks Electrical

Excellent from the point of order to delivery, and the item was by far and away the best price I could find.

Be careful: It clearly states on their site 'available for delivery tomorrow" on the dishwasher I want, however when I go through the order process the earliest date for delivery is in 3 days. I called them, load of excuses, but true-cant come for 3 days. What a lie.

First class service. Delivered on time within a narrow time bracket making it easy to arrange for someone to be in without having to wait all day. Would buy from them again.

Price good, delivery quick. Delivery guys wanted to ensure they did all they could to help. Would definitely use again.

Good service,cooker arrived Sunday at 7am 2 days after ordering..informed night before as to time slot..cannot fault this company

Brilliant price, great very helpful company and the delivery driver was the best ever! A+++++++++

Fantastic service - speedy, excellent quality and very good price. Would highly recommend.

Marks Electrical have been absolutely brilliant. A great range of products, which are sensibly priced. The difference here is their customer services and delivery teams, who are particularly impressive. Everyone I spoke with was so friendly and helpful - putting most of their competitors to shame (including the big names). Probably the smoothest appliance purchase I have ever made. 5* - I would highly recommend Marks for appliance shopping.