During lockdown we replaced our kitchen but the di...

During lockdown we replaced our kitchen but the dishwasher we wanted was out of stock everywhere. I spoke to Cristian at Marks Electrical and he said if I put a deposit down I would receive one as soon as their new stock arrived at the beginning of September. He said that if the dishwasher was available earlier from somewhere else I could get my deposit back.
I was fortunate in that another supplier let me know they had it in stock so I range Mark's Electrical and told them and within the day I had an email confirming my cancellation and refund being processed.
Great customer service, I will definitely use them in future.