Marks Electrical.co.uk/365 Electrical.com Review

Garbage company that doesn't do what they say they will do.

Without doubt... never ever use them. Pay more and use AO. You get what you pay for.

Great service, very fast and the nicest and most helpful delivery driver I have ever met. Would definitely buy from them again.

Fantastic service! Delivered very quickly by a very friendly driver within the two hour timeslot provided. Very impressed and very pleased with the fridge freezer. All round great service, thank you!

Exceptional service from a local company which I never expected. Always use Currys, but not anymore. Ordered a washing machine Friday @ 5.20pm, got it delivered Sunday morning at 9am as promised. The price was as competitive as all the other well known companies on the internet. The delivery was free, the delivery time stated was spot on, the delivery guys were sound, very helpful, they unpacked the machine beforehand, took the old machine away as agreed.Cristian, the sales guy was very helpful & knowledgeable on the phone as well.

I returned a microwave over 2 months ago now and i am still having to ring and chase to get my refund!! constantly being fobbed off on the phone! Poor service

Fanstastic customer service ! I couldn t find place to get my washing machine next day delivered then I found Marks electrical and that was best choice I could ever make. Call from driver half hour before delivery and my washing machine is just great ! Just what I wanted :) thank You again . Definitely will buy again .

We tried a few online places which had waits for 10 - 21 days and we needed a washing machine asap. It was delivered the next day. Shaun and Liam were really helpful and friendly. thank you

excellent fast service right from ordering to delivery, thanks guys

Delivery was speedy and free.They delivered my washing machine on Sunday morning.I have been texted the day before about my time slot and the driver called me half an hour before delivery.They offer installation service at a fee which makes everything hassle free.
I strongly recommend them to anyone looking for a first class service.

We ordered two items from Marks Electrical - one of the items was out of stock, but although it was Christmas we were emailed regularly keeping us informed that as soon as they had more information regarding a delivery date they would be in touch. This they did and we received both items yesterday. The delivery lad was great and very friendly. The price we paid for our goods was brilliant and with free delivery. We will certainly tell our friends about Marks Electrical.

Delivery was the exact time I asked it not to be which was frustrating but it was at least next day dwlivery. However, when we had a leak after installation, they sent someone around next day to look at it. ThetThe engineerwengineer identified the problem (which was with the internal pipework) and there was no charge for them coming out. Overall a good service.

I had to change the delivery date on short notice and they were very accommodating & on the day the 2 delivery guys were brilliant.

Abysmal company. After I left a 1 star review in TrustPilot, their Customer Services Manager reported the review in an attempt to hide the poor service. TrustPilot reinstated the review after they found it was legitimate. Avoid

Craig and Nick delivered here today, they did a fantastic job. Very friendly and professional, they are a true credit to the company.

It was awkward for them but they went over and above the call of duty to make sure I was happy. Order number was: 1267060

Best price on the internet - better than Curry's. Straightforward ordering process, very quick delivery with excellent communication. Fitters Chris and Craig were spot on. Would definitely use again.

Excellent all round service would dddefinite recommend.

From starting with an excellent price the whole experience became more than just the price . Good communication, prompt delivery and very pleasant delivery driver . Stress free .thanks

Great service easy to order fast efficient delivery will match price. Certainly the best retailer I've used for large appliances. Easy 5 stars well done.

very pleased with the whole experience of purchasing a wine cooler the service and the product was excellent . the delivery driver Glenn Chambers phoned and dilvered exactly the time he said and was very helpful with my delivery ,well done Marks Electrical I will certainly use you again. Tony

Good service and appliance arrived exactly when i was told, delivered by Graham who was very helpful. Only downside was that it took a week, but that was not really a problem.

Two delivery slots booked. Two delivery slots the driver has not shown up

The sales rep was untruthful over the phone upon my purchase of a new European style fridge. I told him that we had 2 1/2 flights of stairs to navigate and he did not express any concern that their delivery men could complete the task. Upon arrival, the delivery men refused to carry the item citing that they would hurt their backs, as one of them just got back from leave after a bad strain. Upon calling the home office, they basically had no solution to get it up the stairs other than returning the item. They left it in our front hall on the ground floor and we had to then pay 125 pounds to hire two men to carry it up the stairs the next day. I regret not paying a bit more and going with John Lewis as they do not leave their customers in the lurch.

Easy online procedure. Lovely lads dropping off the delivery and rang ahead of time to let me know when they would arrive. Ian and his colleague were very helpful when the delivery arrived and bought the package inside for me exactly where I wanted it. Thanks :)

Excellent service and product. Speedy delivery and delivery men Lee & Shaun excellent customer service

Regrettably not the best experience. I have placed an order and have been advised there was a letter sent with a code to my billing address, email sent by 6, their landline closed at 17:30 so it left me with my hands tight..Please improve the services.

The online systems work well and efficiently. The problems start when you have to deal with the human element. Interaction with customers is not this company's strong point. When I asked them for some assistance with delivery information and timings they made it very clear they weren't going to help and in fact I had really gone too far in asking for any additional flexibility in delivery times.

The delivery drivers are surly, bad tempered and make you feel unwelcome in your own home. They also specialise in scratching wooden floors.

I've got my product, fine, but I wouldn't choose to use their services again.

Our fridge freezer broke on Sunday, ordered a new one at Marks Electrical website and it was delivered first thing on Monday! Exceptional service, great pricing and the delivery guys were superb even during lockdown. Thoroughly recommend Marks.

One of the most brilliant customer service you can get from any retail store. We had our washing machine and tumble dryer bought from here and the delivery man was friendly and helpful and he explained all the functions of the products comprehensively. Competitive prices! However, including the discounts you get with a large order takes out a lump sum of the total amount which makes the products from here available at a bargain price. Would definitely recommend!

Great Price and service. Lee Freer (Delivery driver) was excellent

Recently purchased an intergrated washing machine, it arrived within a couple of days . Time slot allocated and also a phone call from the very pleasant delivery driver . The machine was wrapped very well with protection on all four sides. I must say that this is truely the best company I've ever ordered from . I will be saving for an intergrated fridge buying from Marks Electrical. Customer service was excellent. Many thanks to the company and driver in making this a completely hassle free buy.

Very good service and competitive price. Delivery drivers (Curtis and Glenn) friendly and helpful.

Absolutely diabolical. Customer service is non-existent. Was delivered a faulty item; Have been trying for a month to get it collected and refunded nobody seems capable of helping and I ve been fobbed off with endless excuses. - avoid at all costs.

Marks Electrical sold me a Beko fridge that broke. Three attempted repairs later I got them to send me a replacement. That also failed. A repair attempt on the replacement also failed. Despite not fulfilling their duties under the Consumer Rights Act, ME are trying to fob me off on the manufacturer, who are claiming that the warranty is no longer in effect because they've managed to spend enough time making bad repairs. This isn't true: if you buy an item, the obligations under the Consumer Rights Act are with the retailer, not the manufacturer. ME don't seem to understand their role in law here.

EDIT: I think the reply here demonstrates the company's lack of engagement with basic consumer law very well: "this is the policy and Terms and Conditions at Beko and we cannot override this unfortunately". Beko's views are completely irrelevant here; the contract is entirely between the buyer and the seller.

Ordered a new washing machine and it was delivered free that evening. Time slot was texted and a phone call confirmed this. Great service.

Ordered range cooker and chimney hood yesterday, delivered today ,next day! absolutely brilliant service from ordering over the phone, call handler Daisy, kept informed by email & text ,and the two delivery guys Chris and Lee were brilliant.
Thanks all at Mark's electrical.

They installed our Range Cooker and it was much better experience than the last. Professional team and highly recommended. Thank you.

What can we say! Nearing the end of our extension and our American fridge freezer decides to give up on us! We were so hoping it would see the next few months out until we had our new kitchen fitted and brought a new one but it wasn t to be! By Saturday 11th the fridge section was no longer cooling, so went online to look at new ones done the usual price comparisons, product comparisons and came across this beauty from Marks Electrical. However there were no reviews on the model. Knowing other friends having problems with a popular make American fridge freezer we decided to avoid that make and went for this stunning AEG! Not only did we order it Saturday evening with the shop being closed not only because of Easter Sunday but also Covid-19 we confirmed a delivery date for Monday 13th April. We thought this is too good to be true, with other companies not being able to deliver for a week plus adding extra for delivery. Sunday evening we received a text to say that delivery would be between 7-9am. Monday morning we had a call at 6.15 to say they were half hour away! Okay yes it was early but we didn t care, we shot out of bed emptied our fridge freezer into insulated picnic bags disconnected the existing F/F starting to move it out to the front! The delivery men turned up explaining they were unable to come in due to civic-19 but could also see we would not get the new fridge freezer in the house through the front door, so moved it round the back for us, and couldn t have been anymore helpful! Telling us we can t plug it in for 6 hours. The fridge freezer itself is great, very spacious, much more room than our previous F/F, loving the top drawer and the choice of what it can be used for, freezer, meat and fish, cold drinks, or cellar! Water dispenser is great, flows at a decent speed and where the water comes out the space is big enough to take a very big sports bottle or tall pint glass, much better than the last one. So so pleased with this product! 5 stars all round from us! AEG RMB96716CX please note this will be our kitchen hopefully very soon!

purchase of hob, price, communication delivery all excellent.

Easy to use website, great prices and professional delivery service

it's a good place, I would always recommend these guys.

tell them your budget and they always knock something off.... the price

This is the fist time I've used this company - all the advisors were very helpful. Delivery details shared as stated on the website, my delivery guy (think it was Colin) was extremely efficient and pleasant even calling to check that he hadn't missed a connection in error - as if i'd let him out of my home without this is, if I'd paid for it!! Highly recommend this company

Well, I am absolutely gobsmacked. Bearing in mind we are all in the middle of a pandemic and locked down, less than 24 hours from when I ordered my new washing machine, it was fitted and working beautifully. I cannot praise this company enough.

My old washer broke yesterday full of water and dirty washing. I searched all the usual popular firms, and delivery was delayed understandably, fitting and removing the old appliance was not available also understandably. Then I had a quick look at Marks Electrical. Never heard of it. So a bit dubious but they could deliver the next day, which was Sunday, and they would remove the old appliance and unpack and fit the new one. I thought it was too good to be true. So I checked their reviews which were broadly very good. They offered a 2 hour delivery slot which would be notified at 7.30pm and then when they were 30 mins away they would ring and let you know. So I ordered on line but the fitting option wasn t available so I called the number given. I spoke to a lovely chap called Sam. He explained that he could add the delivery option if I wished but added that the delivery chaps were quite nervous of going into houses because of the virus, and said it was really easy to fit. So I went for it without fitting.

At exactly 7.30 pm I received a text message giving me my 2 hour delivery slot the following day. Then I received a call the following day 30 mins before they arrived. Two lovely chaps, Blake and Dan Goodman. First class service. Cannot fault them. They removed my old machine and brought my new one into the house for me. Fantastic!

I would highly recommend this firm and would use them again in a heartbeat. I have already recommended them to my step daughter and will pass their name on again. Well done Marks Electrical.

Paid extra for two man delivery and clearly instructed at the time of delivery it is four flight of stair. The delivery guys refused to take the product upstairs, refused to take away the old uninstalled equipment and refused to take the packaging away. They would not even wait 5 minutes so as to call customer service. Massively let down.
phoned customer service, very poor attitude, did not have any regard for the issue. Tone was arrogant and made me feel that customer is not important. No apologies, they indicated 40 steps up the stairs is too much even though they knew from the word go, it was 4 flight of stairs = atleast 40 steps. Won't use them again, mainly for their attitude.

Pleased with the LEC freezer,couple of minor points, need to be careful when using the lid as tends "to fly open unless held onto".Why can't the controls be at the top of the freezer rather than the bottom?Apart from this very happy with our purchase.

Great dealing with Marks Electrical
I ordered some Neff appliances for our new kitchen which were the best prices around.
Flawless transactions from start to finish.
The delivery guy Neil was pleasant helpful and extremely well mannered an asset to your company.
Will check out Marks for any other future purchases.

Regards
Tony Lawton

What an Excellent Service. 12noon Monday, Daniel makes a very clear and pleasant sale, Good Deliver Comms. 07:00 Delivered by Dean and Andy. Just the best buying experience I've had in a long time. Thank you boys

One of the best delivery service without a doubt.
The price of the fridge freezer bought was competitive, the product itself is well made, no flimsy shelves etc, looks good (Haven't tried it yet but confident).
Free evening delivery service with 2 hour time slot and a 30 min call before arrival. You cannot beat that !
I even received a call while placing an order on their website, it was just to check if I needed any assistance. Nice!

I have recieved an excellent service from this company, great customer service when i had to return an item and re order. The delivery drivers were also very professional had I had great communication from them, they informed me the night before delivery of a 2 hour time slot and their names, Steve Waret and Lee Freer, I also recieved a call on the day confirmig this and then another call when they were close by.
very happy customer

Great prics for my Hoover washer, delivered next day, they even phoned to ask if it was ok to deliver an hour early! the delivery guys were excellent, and very helpful. Will definitely shop here again. Thank you

Excellent price, excellent service and the delivery men, Graham and Ian were very polite and helpful.
Would highly recommend this company for electrical items.
Thank you.

What a pleasure to deal with a company that really do what they promise. Nothing was too much trouble and return calls were made to me within the specified time. The salesperson that looked after me was more than helpful without being pushy. I was kept up to date with delivery information and my item arrived on time as promised. I would not hesitate to recommend Marks electrical.

Not quite the cheapest on line but next day delivery included in the price. The cheaper quite stated delivery in three to ten days.
Delivery at 9am the next day by very helpful Kevin and Macauley. Our previous freezer was failing, we managed to transfer everything to the new freezer in time.
Impressive service

Excellent company to deal with. Best prices and offering different models than available on competitors' sites, with a further discount in a flash sale. Really speedy, free delivery and friendly delivery man.The goods arrived well wrapped and undamaged slightly earlier than the two-hour timeslot e-mailed to me the night before, although the driver did telephone to check it was convenient before arrival. I could hardly ask for more. I will definitely use this company again.

Customer service is dreadful. I was promised a message by 8pm tonight so that I can get to my elderly Mother s home when her cooker is delivered tomorrow. No message by 8.20pm. So do I go for 8am or 2pm or anytime in between?
Previous experience was even worse. Promised a text message last year to tell me when my dishwasher was in stock. Never got one. When I rang 3 weeks later asking where it was - rude person told me it was my fault for refusing to give them my email address. I asked why they hadn t tried to text more than once since texts don t always get through the person said the system was automatic and so it wasn t possible. Very poor! So they had happily sat on my money in full for a month and made a feeble attempt to contact me.
I won t deal with this company ever again.

Top guys. I found this company by chance after I couldn't get what I wanted elsewhere. Ordered a Freezer after seeing great reviews. Nice easy purchase, lots of communication to update on the free delivery & 2 hour timeslot given on my chosen day. Also a call 30 minutes before the delivery arrived. Item was perfect & i will be using these guys again.

I placed my order on Saturday & it arrived Wednesday. Text received the night before with a 2hr expected delivery time. On Wednesday Ash the delivery driver phoned to say he was running early so actually delivered more than 1 hr earlier than expected which was perfect for me. Couldn't fault anything from placing the order to taking delivery. Would definitely recommend Marks Electrical & would definitely use again. Oh & on top of all this, they were cheaper than anyone else!!!!

Fantastic products at reasonable prices and then your very top end stuff also. Showroom is awesome and the staff are very friendly and helpful. Great firm!

Very expensive dishwasher bought
Waited a week for delivery
Paid for disposal of old appliance and this was not done on the day as delivery men said they couldn t put it anywhere?!
Was assured it would be picked up following morning
No one turned up
I emailed to find out when this would be picked up and was told they were not picking it up and would refund?!?!?!
They were not even aware that the service paid for was not carried out until I informed them!!
That was all they could offer

Not good enough
Would not use again

Very dissapointed with the customer service department. I had no problem ordering the items but when things arrived damaged/faulty I had no end of problems trying to arrange a replacement, arranging a a partial refund due to the item being damaged by the delivery drivers.

The customer services department failed to call me back on several occasions and it was only after a nearly two weeks did matters get finally resolved.

I was always told someone would call me back but they never did . I had to phone so many times and recieved a frosty and abrut response. I would personally avoid ME. They maybe cheap, but John Lewis will price match and should anything go wrong they will look after you.

I have dealt with many companies during my current project and I have never experienced such awful aftercare service.

Fast delivery and efficient service. Will use again for future purchases

Excellent in every way. Good price on the internet (which is why I chose Marks); delivery the next day (even though it was a Saturday) included in the price; arrived on the dot of the anticipated time slot and Tim Welford called me twenty minutes beforehand. Clearly Marks takes a pride in its work. This is reflected in their smart vans - finished in a subtle grey green with modern signwriting.

All-in-all very impressive service.

Excellent service... what was printed on the tin, happened.

Lovely customer service from Simon Wright (764674) when delivering the fridge. Helpful and quick!

All went smoothly. Good clear website, good pre-delivery communication and follow-up. Competitive prices, fast delivery and courteous 2-man delivery team

Excellent service, first class in delivery, correspondence and price. What more can you ask for.

Fantastic service and assistance in buying our new TV. Chris was brilliant, very knowledgable and helping advise on wall brackets and compatibility.

Was determined not to buy from Currys due to poor customer experience in the past so was so happy to find these guys so helpful and really go that extra mile to help and get back to you as soon as possible.

Ordering through to delivery was seamless and very professional.

Would highly recommend anyone wanting to purchase anything electrical from these guys!

Thank you for a great service!
Paul.

Great price, great service and delivery on a Sunday at no extra cost which is so useful for ppl that work full time

Ordered a Fisher Paykal Fridge Freezer with next day delivery. The day of delivery received news - no fridge as the billing and delivery address were different (my partners flat was the billing address. The delivery address was our new home). It took all day to be resolved to prove ownership and we were happy with their stringent checks at the time. The resolve was get the fridge delivered to the billing address (my partners flat). They couldn't deliver it the next day we had to wait another week. The day of delivery the drivers rang to say they were 15 minutes away. My partner went to the billing address the drivers weren't there. He got home and asked me if the drivers had been I said no. He rang the drivers - they said they rang customer services to find out which address they were supposed to deliver to. Customer services then told them to not deliver at all. To return the item back to warehouse which is what they did. They advised us to speak to customer services and if they approved delivery they would return. We contacted customer services confident that the complications would be resolved. We were wrong. They were extremely unhelpful, unsympathetic. No notes regarding our order existed and there was nothing they could do to help. We therefore had no other choice but to cancel the order and ask for a refund and to add further insult told us we had to wait for the refund. Such a shame that 1 person could have helped and yet chose not to to our detriment. Thanks so much!

Fantastic price for the tumble dryer, still could not believe it! Great service, delivery and communications. Well done. Thanks from a very happy customer.

Awful, arranged for Monday delivery, no contact so I contacted them and they said it would be delivered Tuesday, when I asked for a refund they said I would have to wait for that too, rubbish.

Excellent service and communication. Delivery service was faultless. Highly recommend

Cheapest price online. Extremely friendly and helpful delivery team. The customer service team was also very accommodating and kept in touch when necessary

Always good deals here. Delivery process is good and drivers call ahead when necessary.
Good job as well as I'm spending a fortune with them this year.

Did exactly as promised and will use again. Great price and fast delivery.

Truly professional set up. Utterly reliable in dealing with them when buying a fridge/freezer 100 miles away (delivery, taking away old product, information etc). Well done.

Great experience from the telephone made to place the order to the product being delivered (Samsung American Style Fridge Freezer). Great price as well!!

Not recommended. Did not deliver my television on the promised date; when I eventually got a refund, (when another suitable delivery date could not be provided) the refund was less than the value paid, and no response to multiple emails.
Wasted my time and I was left out of pocket.

Excellent service, friendly and helpfull delivery driver

Marks gave me an excellent service. I was very pleased with my service. The delivery service worked well. They arrive with my new Fridge when they said they would be coming. I am very satisfied.

Brought a fridge freezer. When i opend it, it had a gash on the inside, after sending picture to them, was told that can only happen with a knife and as i plugged it i am only entitled to a small refund, i accept it, anyway when i rang Consumer Advice, they said otherwise but because i accepted a partial refund my case was weak
Thank you for telling me wrong and i am no longer going to buy from you out of principle

Happy with the product, the delivery service, and the price, would recommend Marks Electrical to others.

From ordering to delivery (spot on). Purchased tuesday afternoon & they managed to squeeze onto the truck for next day delivery. Plenty of emails concerning purchase & a text to arrange drop off even arrived 10mins early.Delivery lads helpful excellent.

very pleased with the washing machine, it came quicker than said dilivery time and you guys treated me with respect when coming to buy it. i will be back if i need anything else from you

Avoid this scam company. They sold me a washing machine for nearly 700 pounds which turned out to be faulty. The manufacturer has confirmed that it is faulty and that it should be returned but Mark's electrical have been messing me about for two weeks saying the will collect it but they haven't. The machine damages my clothes when it dries by overheating them which lg have confirmed is a fault. The lady on the phone today told me that because I used it it now mine. Sorry for not being psychic marks electrical but you cant tell if a applianceis faulty without using it. Your terms and conditions relate to a damaged item which should not be installed and cant be returned if installed. This machine has a internal fault which you can only diagnose once the machine had been fitted and used. Did you expect me to tell you that the machine is faulty and damages clothes before actually washing and drying clothes in it. I find this nothing but a pathetic excuse to avoid doing what's right. By the way I am disabled and use a wheelchair so I really needed a washing machine because I cant go and use the public machines and these guys have left me stuck with this garbage. I should have used curry's PC World.