The sales rep was untruthful over the phone upon m...

The sales rep was untruthful over the phone upon my purchase of a new European style fridge. I told him that we had 2 1/2 flights of stairs to navigate and he did not express any concern that their delivery men could complete the task. Upon arrival, the delivery men refused to carry the item citing that they would hurt their backs, as one of them just got back from leave after a bad strain. Upon calling the home office, they basically had no solution to get it up the stairs other than returning the item. They left it in our front hall on the ground floor and we had to then pay 125 pounds to hire two men to carry it up the stairs the next day. I regret not paying a bit more and going with John Lewis as they do not leave their customers in the lurch.