Paid extra for two man delivery and clearly instru...

Paid extra for two man delivery and clearly instructed at the time of delivery it is four flight of stair. The delivery guys refused to take the product upstairs, refused to take away the old uninstalled equipment and refused to take the packaging away. They would not even wait 5 minutes so as to call customer service. Massively let down.
phoned customer service, very poor attitude, did not have any regard for the issue. Tone was arrogant and made me feel that customer is not important. No apologies, they indicated 40 steps up the stairs is too much even though they knew from the word go, it was 4 flight of stairs = atleast 40 steps. Won't use them again, mainly for their attitude.