Marks Electrical.co.uk/365 Electrical.com Reviews

On-line shopped - best price and very happy with the service

Bought a dishwasher from here and the staff all seemed very happy to help. They allowed a guy to take in his own collection of blu ray films to test out on different players before he bought one, he was there for ages and they weren't rushing him or anything! Great stuff. The guy helping us with our purchase was just as helpful and even offered to take away our old unit for recycling free of charge. Always competitive on price as well!

Excellent, bought a model specific dishwasher for here in Spain, the sales staff explained why 'click and collect' was not an option. Gave me another way round it, the delivery was made exactly on time, to my daughter, the van collected it from her within hours and it's on its way to the Costa Del Sol.

Keen price and outstanding customer service and delivery makes Marks Electrical head and shoulders above the rivals!

Good price, good service and an excellent delivery process that kept us advised on timings, with a call half an hour before and on time arrival.

Ordered Charcoal filters for an extractor hood on Monday morning, arrived just after lunch on Tuesday.
Easily the cheapest supplier on the web.
Excellent in all respects.

2 Deliveries so far and both spot on. Phone call from the Driver and very easy from start to finish. Great, Easy to Use Website and AWESOME new showroom in Beaumont Leys Leicester. Very GOOD!

Lee Freer was great. He arrived on time with a smile on his face. He was very helpful about what to expect with the equipment.

Great service from Marks Electrical. Ordered the product in the afternoon and it was installed before breakfast the next day.

Had a LG washer dryer from mark's electrical. Ordered yesterday was delivered today at 8.45am.
Amazing service from the online purchase to the delivery drivers.
They got the old machine out and new machine in, in a record time.
Don't hesitate to use this company you won't be disappointed.

Disgusting behaviour and awful service
Driver made inappropriate comments to my partner as well as other issues. Avoid.

Ordered a washing machine, 3 weeks of saying its due in any day i give up and order a different one. A week later it is due for delivery between a 2 hour slot. The driver then harasses me via calls text and voicemail an hour before and then says he isnt waiting a minute past the start of the delivery window, which was fine. Next thing my girlfriend is calling in tears saying he has made inappropriate comments and then asked if he could come in for dinner. My partner has aspergers and this is absolutely disgusting behaviour.

Left this review on trust pilot and they felt the need to reply to it bit still no reply to me about the above.

del arrived on time drivers very helpful very good service would definitely use them again

Excellent service from Marks Electrical. Free delivery on Sunday is unusual. Neil Fox and Ian Betts who delivered were great, kept me informed regarding the delivery time. Would definitely recommend and use again.

Excellent!
From the start when I placed the order, right through to the delivery of my tumble dryer, everything went nice and smooth and they kept me well informed along the way. I like the fact they give you a 2hr time slot the night before delivery and then the driver called around half hour before delivery on the day, that's just brilliant, saves you waiting in all day wondering when it's gonna come.... These guys have got it right!
I also found Marks Electrical much cheaper than all the other major retailers of kitchen appliances (even the likes of appliances direct and AO!)
My only gripe would be that although my item was showing in stock they were unable to offer next day delivery, with the earliest option being 3 days. Having said that I would much rather be told 3 days than being promised next day and then it not turning up lol.
It's perhaps a bit unfair even mentioning that because to be honest everything was absolutely spot on: Price was great, ordering was easy, communication was excellent, delivery driver was polite and helpful, and my item was delivered exactly when promised, what more could i ask for?.... Thank you team Marks Electrical!
I am a very satisfied customer and I would highly recommend Marks Electrical to my friends

Absolutely fantastic staff very good electrical first time we bought a television so pleased with the service we went back the next week and bought a dish washer going back again for a cooker and hob

Where do I start? I live in a maisonette in London and after having deliveries refused twice from AO I cancelled the order. Wouldn t have minded as much if the sales guys at AO were just honest in saying it couldn t be delivered.

Cue Marks Electrical. After describing the job in hand they sent possibly the two best delivery guys in the business - Kieran Smith and Ian Askew. Not only were they great guys but the job they did was incredible. Took a couple of doors off and popped it in the kitchen within 20 mins. Even cleaned up the front drive.

I will be looking at getting all my electrical from Marks purely based on the resounding customer service from beginning to end.

Fantastic service with free two day delivery, a two hour time slot and good price. Delivery driver was polite and friendly, nothing was too much trouble. I will definitely use Marks Electrical again.

If I could give 0 stars I would.
The worst company I have ever dealt with DO NOT buy from this company if you want to LOSE money have your tradesmens vehicle damaged and stay in for hours for a delivery that doesn t come.
To then receive the most appalling customer service in the week and a half following.
Still waiting for this to be resolved
Don t make the same mistake we did
UPDATE
5 days later and still waiting for a response contrary to the reply from my review nothing has changed.
Now waiting to hear back from the Ombudsman

Rang re range cooker and gave all details including two man delivery being essential. Rang back to complete finance and was not asked re delivery options so assumed info had been carried over. Not the case. Cooker dumped at front of house by one man delivery. Customer services extremely unhelpful. Not recommended.

1st time we purchased from Marks Electrical and we are amazed with their service. Bough a washing machine on Saturday lunchtime and it was delivered for free next day, on Sunday morning by 7:30 AM.
Easy to order and pay on their website and kept updated about the progress of the order. Also the price of the product was cheaper than anywhere else.
What more can you ask for?

It's great to see appliances set out, always good to look at items first before ordering off the website. There was a very helpful advisor called Ed who did everything and more to provide me with information I needed before going back to double check all the recess measurements before making a purchase.

Very easy order. Great price plus discount!
The best bit is the lovely driver ( Glenn) ! He was so helpful and went out of his way to explain everything!!
Would defiantly recommend this company for easy orders hassle free!

We had a problem with the original hob being damaged, but the way it was sorted out by the very helpful staff at Marks Electrical (Replacement was with us next day) was a credit to them all. If you thought customer service these days was non existent try this company.First time I have used them and will not be the last!!!!

Great experience and service from marks electical.
Fast friendly sales service and the delivery driver made sure that the A class service continued though to completion.

This will be my first port of call for my future purchases

Really good service. Ordered appliance on Friday evening and got confirmation e mails immediately. Next day was informed of delivery time and arrived bang on time the following day. Delivery driver was very courteous and helpful and brought in appliance.
Plumbed in working within the hour.
Very impressed with speed of service and delivery arrangements. Would definitely order through website again Thank you.

Excellent service, next day delivery, used this company twice now, and will use again, with the great discount you cant complain. highly recommended.

Price was the cheapest I could find and fridge freezer delivered free very quickly. Very good communications on order, delivery status and delivery time.

Excellent service, helpful updates on our order and expected delivery followed by efficient and polite delivery chaps.

Awful customer service. Aggressive and stroppy. Even the delivery guys complain about the incompetence of their colleagues in the main office. The website mistakenly suggests they deliver products on certain days but when you call to confirm that date isn't available. And delivery guys don't do stairs. Awful shambolic operation.

Five star service from start to finish. Highly recommended. We would definitely order from Marks again.

I'm having a whole new kitchen fitted next week. I usually buy all my white goods from a well known on line company but after googling the cooker range I wanted , Marks Electrical popped up and the item I wanted and in the colour that I More

Best price online, info via email spot on, delivery information and arrangements faultless.

Fantastic, reliable service and excellent products at the best prices. I have used Marks Electrical a few times now and would highly recommend.

Spoke to a guy called Andy very helpful. Competitive prices.

excellent Customer service, Particularly Lara, Was extremely helpful and prompt to reply and resolve (unforeseen) issues. Great delivery service too. I know where I will be buying my electrics from now....Highly recommended. I

Nobody looks forward to the day of the washing machine's demise, as it usually happens at the most inconvenient moment (cue bags of washing to various friends). But once the inevitable did happen I started the usual "research" on line. Then having shortlisted a few machines I suddenly remembered my local supplier Marks! After a few moments on their website, comparing machines to check they had the required programs I started the purchase process, which was very intuitive and I had placed my order in a few minutes. It was great to be able to leave specify instructions regarding delivery (I needed delivery to the rear). I was allocated a two-hour delivery slot (on a Sunday!) and received a call half an hour prior to actual delivery. The service all-in-all was great and so is my fab new machine. I went for the Hotpoint HULT943PUK and I am well-impressed. It's sooo quiet! Cheers Marks!

What a service. John Lewis wanted 4-6 weeks to deliver. Marks Electrical were significantly cheaper and delivered within 48 hours. Delivery driver Shane Allen very courteous and careful. Overall, a great experience.

From finding my cooker to delivery prompt professional service and a great price

Swift delivery, great service and no hassle, deffo recommend.

Great service - really quick order delivery by the lovely Simon and Michael. Ordered a washer dryer on a Sunday afternoon and took delivery at lunchtime on the following Monday. Cheaper than ao.com and so much more helpful.

Superquick delivery of our Bosch fridge freezer, well packaged in perfect condition. Friendly and efficient delivery people.

These lot are excellent when making the sale and taking your money... Who isn't! but absolutely appalling when it come to aftersales and care...
SOME PRODUCTS MAYBE DEFECTS AND PROBLEMS ARISE AFTER SOME USAGE.. Any problems and they'll fob you of to the manufacturers even when they sell you extra 5 years guarantees.
Our 2 month old rangemaster was sold with imperfect cooker plates for a start which was resolved after having to complain and now it is letting off a seriously hazardous smell similar to paraffin which is also stinging the eyes and all I've been told is not to use it until I've spoken to rangemaster on Monday (it Saturday today)
So now more expense added to the cost of purchase price because all food will have to ordered via takeaway...... This is not acceptable when purchasing reliable well branded items

I purchased a Miele dishwasher from them to be delivered and installed... I didn t inspect the machine as they said not to worry because I had 48 hours to let them know of anything wrong with the machine... I contacted them within that period because I noticed to dents in the front of the machine.. (perfect straight lines) .. I contacted them and they won t do anything about it... ignoring my calls and pretty much blaming me for the damage, there customer service people don t call you back and are extremely unhelpful!!! They want your money but won t help when things go wrong!!! Seriously don t trust these guys!!!!!! I now have a machine that I ve spent a lot of money on damaged!!!!!

Good efficient service. Ordered a new fridge/freezer Sunday evening and it was delivered on Tuesday and the old one taken away. Was kept up to date about the time of the delivery which happened within 30 minutes of the start of the 2 hour time slot. Driver was courteous and helpful and everything went ok without a hitch. The price was competitive against other retailers and I would certainly look to use the company again when necessary.

Easy to understand website, competitive prices. Good email updates on the order and a super delivery driver Steve who was a really great help.

This is the third time in nine years that Marks Electrical has beaten its competitors in price and service. I have bought a dishwasher, a fridge, a dryer and a washing machine from them. They have a very good website and the delivery options are convenient. I have never had a problem with them.

A wonderful company to buy from and great friendly polite service also incredibly reasonably priced I would be very happy to shop with them again

Worst customer service. Rude and unhelpful. Maybe speak to customers like they mean something. Thanks Edmund, you're a star...

Great prices. Free delivery and excellent comms through whole delivery process.

Really impressed with Marks Electrical. I recently used them to replace my faulty integrated Dishwasher. I bought a new Bosch appliance, but what I was looking for, which I struggled to find elsewhere, was a package that included old appliance removal and recycling, as well as integrated installation for a fair price.

I ordered from Marks Electrical on a Wednesday and installation was a week later (in London they use a third party for installation). Everyone I spoke to was helpful and the installation team did a fantastic job, ensuring the new item fitted perfectly and testing it before handover.

Very impressed. Many thanks!

I got my item, call up for damages on the item. I been told to send photo and I have! Not willing to change or refund my item? Rip oooofff
After few days of time waisting now they asked us to go to manufacture. They sold the item but they want the manufacture to replace it and I have to deal with it. BAD

Sooo frustrating. how can these people be internet retailer of the year. I ordered goods on Saturday to be delivered on Monday. Because my billing address is different to the delivery address I have to speak to customer service ( don't these people recognise that you can be involved with more than one property) before they will deliver despite the fact I completed my debit card online security check. Customer service don't work on Sundays so I can't speak to them until Monday so my delivery is now held up. Stick with Appliance Online or Amazon etc

I wish that all retailers were a impressive as you. Absolutely excellent communication skills and service. Just hope that the microwave I bought from you, will perform as well.

I can thoroughly recommend this Company, prompt, friendly service, deliver when they say they will. I have ordered from them before and will not hesitate to do so again.

Good range of products. More online with next week delivery. Knowledgeable staff.

Friendly staff, good prices. I got my cooker and washer from here 5 years ago. They still going strong. *****

Ordered Thursday night and item delivered Saturday morning at no extra cost. Comms throughout the process were as described.

Good purchasing experience and aftercare poor delivery service. The delivery did not arrive in the 2 hour time slot and the delivery instructions were ignored resulting in the van almost becoming stuck.

PLEASE BE ADVISED DO NOT PURCHASE FROM THIS COMPANY............. SHOCKING TREATMENT!

We contacted Marks Electrical after searching the Which guide and selecting the items we wanted. Marks Electrical were not the cheapest but could deliver within a couple of days. Unfortunately our cooker and washing machine both failed within a couple of days and we needed replacements asap! Delivery was excellent and the items were operable by lunchtime 2 days after ordering.

100% happy with product and delighted with how quickly I was able to get it delivered. Even though they travelled from Leicester down to the Kent coast I was able to book a 2 hour delivery slot, and both of the delivery guys were lovely and friendly. I got a reduction on my fridge/freezer due to a dent which I'm yet to discover!
I highly recommend Marks Electrical.

Exemplary service, price matched a complex multi appliances order, kept informed at every step, delivered what they said, when they said - would completely recommend.

Excellent service as always--we've bought most of our appliances from Marks Electrical & without fail--they have always delivered on time

Quick speedy delivery... polite friendly staff. Will defiantly order from them again

First class service. Having been severely let down by a competitor ,we were delighted with Marks Electrical. Although the price was very competitive, the most compelling reason I shall be using Marks again was their excellent communication about the delivery. We received an email the night before with the time slot, a phone call form the delivery driver 30 mins before and then Arran Boyce, the delivery driver arrived exactly on cue, pleasant, polite and efficient.
All round excellent.

Went into the showroom to have a look at an oven and hob we liked but they didn't have it on display. We ordered online and needed it for the same day. Conveniently, the warehouse is close by so we managed to collect the items within 1 hour which was good. Customer service is great. Will consider buying from here again.

We are so impressed, placed an order on Sunday evening and opted for delivery on Monday, not expecting to get it until Tuesday at the earliest. But it arrived on Monday before Lunchtime!!
A phone call half an hour before delivery as promised and a very helpful driver. Will definitely be back in the future and highly recommend them. Haven't plugged in the wine fridge yet, but this is a review for the excellent service and not the product. Thank you Marks electrical , well done.

Have ordered from Marks Electrical 5 times and have haf excellent service each time. I can thoroughly recommend them for competitive prices and great service.

Easy to order from website... next day delivery, 2 hour slot then 15 minutes notice. Perfect!! Delivery guys very friendly.

Never ordering from here again. Ordered my cooker in november and said onlime will be delivered by 28th nov and then they kept telling me it was out of stock then december they kept fobbing me off with loads of estimated dates and has left me 2 months without a cooker so asked for a refund and a week later i still havnt got my refund so yet again im still left without a cooker as cant buy a new one until the money goes back into my account. They didnt even seem to care werent bothered at all. VERY POOR SERVICE!!!!!

Absolutely atrocious service. Firstly, the delivery driver parked his van in between the front and rear entrance, which is all well but he decided to bring the appliance to the front door without asking. When we explained to him that it had More

Great service and price. I ordered the new oven on the 16th delivery was at 07:30 on the 17th and it was all fitted and working by 09:00 on the delivery day. Also the cheapest price, I have no hesitation in recommending Marks Electrical

Great service, ordered washing machine on Wed and it arrived on Thursday in the two hr time slot as promised. Delivery and set up was efficient and fast by the lovely Darren and Lee and the old machine taken away for recycling. I thoroughly recommend this company!

Always a delight going here very friendly safe, never spend more than an hour and half getting unloaded here so all and all nothing to complain about.

Great service arrived when they said it would, good price, will recomend them to my friends.

Excellent service beat internet prices couldn't ask for more

Excellent service delivered on a date of my choice and no extra charge for a Saturday (free delivery). Text message the night before to confirm a two hour delivery slot and a phonecall half an hour before. Danny the driver was very professional & friendly. I ordered a fridge for my Mum as she doesn't have access to a computer and no problem with delivery to a different address. Would definitely order again.

Well, having read the reviews I have to say I'm in the 'Excellent Service' camp... Ordered a washer online on Saturday and although a little disappointed there wasn't a Sunday delivery slot available, I elected 'Monday Same day' (as this basically gave me an evening delivery so wouldn't have to take the day off work)... Text message and email arrived confirming my delivery slot late PM and 30(ish) minutes before my delivery had a very polite phone call from the driver to confirm exact time they would be with me... Sure enough van turned up and they delivered my new washing machine directly into the kitchen (They didn't un-wrap it which is far enough as I hadn't paid for unwrap service but never-the-less, it was delivered into my property with no fuss) and took my old machine away... Very friendly, polite and efficient delivery team - couldn't have asked for more!

excellent service, there was a problem with the fridge freezer this was sorted within a day. and kept us informed

First and foremost the price of our Hotpoint Aquarius washing machine was excellent, secondly the service was first class. We ordered in the afternoon and it arrived the following morning. Marks gave us a time slot.. 10.00am to 12.00am and we would get a text 30 mins before arrival. Andy, our delivery driver actually arrived 10minutes early. The machine has been running and is quite and efficient.
So thank you Marks Electrics we will use you again.

Very competitive prices, great service and helpful delivery man who arrived when he said he would. Excellent.

Ordered fridge freezer at 3.15pm Saturday.. Delivered 8.30am next day (Sunday) .
Excellent service!

I was told about Marks Electrical by someone when other stores wanted to charge the earth for delivery. They couldn't price match Currys but took off what they could for the dishwasher I wanted. Paid over the phone for FREE delivery the following day. Night before I received messaged from them telling me the 2 hour window in which to expect delivery. Half hour before their driver telephoned me to say he would be with me within 30 minutes. Helped me with carrying the item to the house too! Great service!!