We recently leased a new RX350 from lexus. It was a great straight forward process with excellent staff there. I have already recommend them to friends and family. We told them what we wanted and they delivered. We would definetly go back to them in the future.
Best Car buying experience everrrrrr. (i'm not blowing smoke here.) Huge inventory, Super knowledgeable, no pressure sales people, amazing support staff, fair prices.
Totally awesome service. Very quick, very professional. 5 star service. My number 1 place to get work done on my Lexus.
I recently purchased a used Toyota from this facility. Was fortunate to be helped by Chris Lin. He was awesome and explained to me every detail of the transaction and also about the car. I was not rushed through the deal. I left the facility with the new car and big smile in my face. I would recommend this place for new and used cars. I would specifically ask for Chris Lin to help you...He was awesome!
Buying our Lexus ES300H was a stress free and pleasant experience thanks to Jim Maroudas. Jim is a thorough and courteous professional - a pleasure to work with. Jim made an acceptable offer and there was no further discussion on the price of the vehicle. Thank you to Jim, Bret and Magnussen Lexus Fremont.
Kevin Tuner provided an exceptional service. He was very patient, professionalism and went out his way to find the car that I want. Thank you, Kevin.
Was very disappointed. I ve been coming to this location for the past 8 years. Was surprised to see it s not Magnussen Lexus anymore. It s sad to see the quality of service has left with Magnussen. First of all there are no more operators or receptionist to help answer any calls or questions. The lobby is busy with salespeople that are hovering like annoying flies.
I came to get my car serviced and told the gentleman I wanted to meet with the finance person. He very pleasantly said let me walk you to them. As we walk into the lobby he makes me wait in the waiting area and then brings me a salesperson who pretends to be a finance person. Super disappointed. To make things worse my car wasn t washed properly either, just rinsed from outside. The previous folks would have never done that.
Horrible experience. Magnussen Lexus gave us a written quote for a car they did not have; they knew we were driving over two hours (116 miles) one way to buy the car. Once we arrived they switched the vehicle and wanted to sell a more expensive vehicle to us. Very Unscrupulous. They do not care what their customers have to go through, they just care about their buck. They are just callous and cruel. I drove a total of five hours. Pure devious. Bait and Switch appears to be their Modus operando.
They did not feel the need to even apologize.
We really enjoy visiting and working with Vener at Fremont Lexus
Terrible Customer Service. We walked in, was not greeted at the door. We waited 5 minutes for someone to even acknowledge us when there was low census at the dealership. It was the last dealership we visited today and we felt profiled, discriminated against and mistreated. We were not taken seriously. Management was very rude, stated that he could not shake our hands because he was "sick". They denied us access to test drive a vehicle that we are very serious about purchasing. They stated that we could not test drive the car because of its low mileage and "personal connection" to vehicle and could not "allow a test drive" unless a deal was fully negotiated and placed. According to the salesman, they also do not allow test drives because many people come in for "joyrides", which leads me to believe he assumed that we came to the dealership for simply, a joy ride. We appear young, BUT we are in a professional field of nursing where we treat everyone equally and with respect. At this dealership, we left with an unwelcoming, unsettling feeling of disgust and a sense reality, that some people do underestimate the buying power of young individuals, who may not "fit" the image of a stereotypical individual who appears to be of wealth. We will definitely have the pleasure of taking our business elsewhere.
I have been coming here for years. It is definitely not the closest Lexus center but by far the best in delivering Excellent customer experience. Arnold Stovall has been my service advisor for the past 4 years. He explains the situation without overwhelming me with auto shop Verbiage and is professional, and engaging. On multiple occasions, he has gone over and beyond to ensure that I leave with the issue resolved without breaking the bank. I am rating the Magnussen s service center as a whole, not individual service.
PROs - knowledgeable, welcoming and professional staff for the most part, generous array of loaner cars to allow you to test different models and know which model you would like to purchase next, decent warranty on parts.
CONs- timing could be improved, wait time for loaners can be up to an hour, even longer occasionally, some parts are more expensive in this location than other Lexus service centers, cashiers are nice but seem overwhelmed, sometimes slow to check out loaners or just conclude so you can leave in a timely manner. Hopefully they will continue to improve
It was my first purchase at Magnussen Lexus and I had Robert Sun who helped me. He had excellent service that he went above and beyond to help his customer. I d definitely recommend this place to friends and family.
It's a comfortable and there any many models there.
Sonny is an amazing sales expert, he was informative and sincere with the entire process. It was a no pressure, and stress free environment, and car buying can be really stressful, instead I had fun with it! Andy, the sales manager was great as well, and really worked those numbers. It was probably my best car buying experience! Thank you everyone at Magnussen Lexus, I love my RX450H!
Took car in for 10,000 mile service. Done quickly and correctly.
Lexus of Fremont is not the dealership closest to home, but the commute is well worth the drive because the service is up to par, and most especially, James, my primary advisor. Thank you, Lexus of Fremont, for going above and beyond, delivering stellar customer service!
I located a car online and contacted this dealership. Mr. Amir answered my call and from there , nothing but stellar service. He ensured the car was available and ready for me when I arrived. Answered all my questions and is very knowledgeable. Energetic , professional and positive. Great experience with the staff as well. Thank you Amir and staff. And, yes, I bought the car :)
Mr. Vener is the best! His very helpful. Service is superb! Satisfaction guaranteed!
Excellent experience with Shane in the purchase of our car here. Shane did a great job of going above and beyond to deliver excellent customer service. We would definitely recommend Shane!
Policy and service staffs are great and knowledgeable. When I bought my SUV, I also purchased the maintenance service contract as well, and it expired last March, but due to the pandemic, they extended the contract for another year. Great policy and staffs are nice and knowledgeable. Thanks
When my wife and i went car shopping we were absolutely impressed with the professional and courteous treatment we received by Neil Chandra. From the moment we walked in to the moment we walked out it was like we were part of the family.
My wife and I bought a new RX 450h from Jason. He was just awesome: straightforward with pricing and saving us lots of time.
During test drive I voiced my concerns about steering wheel and noise, he was very considerate, and let my wife and I try three different cars of the same model until we got what we want.
Very good service here, sales Jimmy helped us a lot about car searching and got good price.
My service experience was amazing. I had Christina Fulkerson as my service advisor. She took really good care of me and my cars needs. I went in to get my car serviced for an oil change and a light bulb change. She let me know my status of my car and when it was ready for pick up. Very efficient and easy.
I bought my car here. My car is now almost 10 years old, and I've been taking it here for service the entire time. The staff is always professional, and provide above and beyond service. I have many examples, like finding great pricing for tires. Also, despite my car being older, it is always treated like brand new.
I visited Magnussen Lexus of Fremont for a repair on my older (2006) Lexus and I was simply amazed at the experience. All staff were friendly and forthcoming. All the folks I encountered, whether they were directly involved with my car or not, were smiling and helpful. Yes the job was done right and on time. I've never before had such a pleasant auto repair experience.
I had the opportunity to work with Eric W. to purchase the car I wanted. He was very accommodating from the very start. It was a long process but he made it worth it. Thanks so much!
I would absolutely stay away from this dealership.
We had a horrible experience with them.
My wife and I have been test driving cars for the past month or so. We decided on the GS50. We were waiting to find the right color. We found one at Magnussen Lexus of Fremont. Being that we live in Sacramento I called the dealership and asked if we could do thing over the phone. I was given to Sonny Alvarez. He indicated that would not be a problem. He sent over the paper work. We promptly filled out and sent back. We were approved for financing. Being it was a Saturday our credit union was closed. So he indicated we can work with them the next buesiness day which was Monday to get a better rate. The next day went by and I did not hear anything back. Few days later I was told we got a lower rate with the credit union. He even sent over the break down of the price. It being a few days later (now Thursday) I told Sonny we would be there this weekend to finish up the paper work and get the car. Today Friday we were told the car has been SOLD. He did indicate that he had other cars for us. This could be considered Bait and Switch. During this whole process Sonnies communication has been horrible. At one point I sent an email to Bo Magnussen explaining my frustrations. I was blown off by him. Told he would hand it over to a manager (keep in mind Sonny indicated he was a manager). It was almost like he did not even want us to buy a car. We had to reach out day after day. We even had to do most of the leg work on getting a better rate. I received a call from Javier Rabago shortly after being told the car I was going to buy had been purchased to tell me they had other great cars. So to break it down
We found the car we wanted
Called and made an offer
Got approved for the financing
Scheduled the date and time to pick it up
Got told it was sold.
So now I have a ding on my credit while I look for a new car. Hope I can do within 30 days.
I leased my Lexus from this dealership, and my experiences were fine.
I needed only three service appointments over the 27-mo. lease, and I waited while they worked on the car (usually 2 hours).
The emails from the dealership could use some polish (they look amateurish), but that's just a nit.
This is a little late but i wanted to make sure i put this in. I recently purchased a lexus from this facility and had the best car buying experience. Me and my wife were greeted by Matt Yi and he was also the agent who helped us close the deal. We were never put under any pressure and in fact Matt was super patient in answering all our questions. I am amazed at how folks at Magnussen work with you to make sure you drive away with a good deal. This goes out to the folks in finance. Great place and great staff. We went back a week later with a few fixtures that were missed when the car was delivered to us and Matt and the awesome folks in servicing fixed it right away for us at zero cost. This proves that these guys value customers, which is a huge thing for us. We will be going back when its time to buy our next car for sure. If you have an option please do ask for Matt Yi...he is a great guy to have by your side while buying your next car.
I had scheduled an appointment at Lexus of Fremont for my Lexus ES-350 air bag recall service. Mr. Vener Padilla as well as people who recorded the service details were really cordial and highly professional. Mr. Vener Padilla provided a very prompt service and explained everything very well.
Magnussen Lexus is very reliable and Arnold Stovall is the BEST! I have been taking my car there for years.
I came to purchase a certified preowned Lexus ES 300h from Fresno. Even though it was 2.5 hr drive Steven Koidal from this dealer made it worth it. I got a fair trade for my trade in and got a really good deal for the Lexus. The purchase experience was surprisingly pleasant and painless. No surprises. I would highly recommend and have done so for my friends in Fresno.
My husband and I recently purchased a used gx470 from Chris Lin at Magnussen Lexus. I love my car and have been very happy with the dependability and performance of the car. Chris went out of his way finding us the right vehicle and even drove the car over to us for viewing. We definitely recommend Chris and their dealership and will use them for our future purchases.
I travel 60 miles just to go to this Lexus and pass several others as I do. Enough said. Scott.... you re magic. Thanks for the speedy turnaround and red carpet service.
The prices went up and they where not ready for my Lexus 1993. My starter was damaged more by their mechanic. They did call me an uber.
Austin (Mr. Pann) was so awesome to work with, incredible experience all round. No pressure, made sure to check every answer he wasnt confident about answering off the top of his head, and he waited for me to tell him when I had seen enough and was ready to buy. Great guy, great finance department, great location. Loved it.
Comparing to others in the area, I like this one the most.
I have been a customer of Magnussen Lexus for almost 11 years and have always been treated as a valued customer. Their service department is excellent and always does things competently and professionally. They are always there to help you out.
I was in the area visiting a friend and she needed my help buying a Lexus, since I know a thing or two more about cars than she does.
So we went to a few dealerships and ended up buying from Magnussens Lexus of Fremont. The main reason we bought from there was because of the service. Chris Lin helped us out, and he was very honest and straightforward with us, and also very friendly and knowledgeable.
He answered all of our questions, and we felt like he went above and beyond to make the buying experience pleasurable.
We are happy with the service and with the purchase.
I love everyone at Magnussen Lexus of Fremont. They were all very friendly.
This Lexus dealership always takes good care of me, bends over backwards to make sure I am a satisfied customer.
Every one was so nice and friendly Shane, Gabe and Alex. Shane and Gabe got me a great deal on my ES 350 and a great trade in price on my Ford Fusion. Alex was very patient with me and I thank him for that. I always freak out at that point So thank you all for what you all did. Great place to buy your new or used Lexus. I want to say I also met Danial who was a great and Donald at parts.
I don t like service b/c not vacuum clean inside and washing the car well still leave spot and the same
I don t see difference
My first impression of Neil Chandra was that he is an extremely relatable person. His people skills were impressive and led me to believe that he was not just trying to sell me a car, but he was actually worried about my best interest as a Lexus customer. For the small amount of time I spent consulting with him, I thoroughly enjoyed the enthusiasm he had for his job. Because of Neil, I can confidently say I will always be a loyal customer of Magnussens Lexus. I am grateful for his amazing customer service skills, and his dedication of time assisting me with what can be quite a confusing process. Because of Neil I am now a Lexus family member.
I thought I'm not happy for being come to buy the car,but we all done in short time waiting.Thanks manager financial,he did good job.and come back to to oil change
They are done and good care my car.
An excellent service by sales person Jim Maroudas who helped us getting our RX350 , i highly appreciate that and definitely looking forward to continue dealing with the dealership.
I got connected to this dealership through the Costco auto program.
The dealership response was very slow. They do not seem to have much interest in helping me find the car I want and sell it to me.
I am satisfied with this place, good customer service.
Best experience we have had while purchasing a new vehicle
I expressed interest in a 2013 Mercedes on their lot and waited to be contacted from a salesperson but what I got was a text message of a business card. Are you F...ing kidding me. That's the respect a potential gets?o OK maybe my credit isn't the best but give me the respect a consumer deserves. I will take my business elsewhere
I went to this dealership with a cousin who was car shopping. We were met by Neil Chandra and I found him to be very personable and honest. And very funny. His customer service was excellent and he really seems to know cars. I will be returning in the new year as I'm looking to get a car for myself then.
As usual, Jimmy Wong was very helpful. He is a great asset to Magnussen Lexus. We will recommend him to our friends.
I have never rated Lexus in my life, I was just interested in having a look at what Lexus and this dealership had to offer, not particularly interested in buying at this point. I was blown away by the understanding and customer service of Neil Chandra; He wasn't pushy but cared about what I wanted and what I was looking for. Thanks Neil, I would recommend this dealership and might even get a Lexus thanks to him :)
I recently leased a 2013 Lexus IS250 from Magnussen Lexus. OMG! What is there to say other than WOW? Neil Chandra is definitely a one of a kind sales person. I dont even like using the word sales person, because you at no point in the experience did I feel like I was being "sold" on a car. It felt as if I was building a life long friendship. His customer service skills are definitely above par, and he goes above and beyond. From leasing the car, getting me the best rate, and even providing me with little goodies to go home with. I would recommend Neil Chandra to anyone and everyone that is thinking of joining the Lexus family!
This Dealer is so friendly, all made you feel comfortable and welcome with no pressure while you shop for your car.
Steve Yi was a pleasure to work with. He was able to find a great deal for us and made the entire process of turning in the old RX 350 for a new model seamless and enjoyable.
Best price, best options, and very friendly sales persons
Today I took my car to Magnussen Lexus due to concerns about a noise I thought was coming from a wheel. Service Consultant Justin Plude handled my case with incredible courtesy and professionalism. My car was thoroughly inspected by a technician and cleaned before it was returned to me. In the end, Justin handed me a detailed report showing what service needed to be done hopefully during my next visit. A big thank you to Magnussen Lexus for your excellent work.
If I could give 0 stars I would. The people that work here are horrible at communicating. Spent lots of money on protection packages, as I was told a small ding or dent would be covered for free.These protection plans cost thousands of dollars. I brought the car in because it got dinged in the parking lot, looked like a shopping cart streak. They even said it was a ding . They charged me to me to fix it. While dealing with them, I called and left numerous messages and no one could call back or answer. Never would buy a car here again, not recommended.
Update - Talked with Bill the branch manger, he explained the coverage we purchased and helped me out while relaying to me that customer service was there #1 priority. Thank you Bill for contacting and we will be happy to continue doing business with you in the future.
I have two Lexus vehicles and they are routinely maintained by Magnussens. Magnussens Lexus is very accommodating on scheduling service appointments and providing loaner cars. The service reps are knowledgeable and never pushy.. and the quality of work appears excellent... between the cars I have/had with them getting it is approaching 20 vehicle years and I have never had one issue due to bad maintenance. I highly recommend Vener Padilla, who I take my cars to all the time.
Also what is nice is that the facility is first rate -- it is a nice place for hanging out while you get service done on your vehicle : free wifi, TV, popcorn, coffee.... and the waiting area is very clean and well decorated!
By far this is the most reputable and reliable dealership I have ever worked with
John
Bennie Carter helped me greatly to choose my Lexus. Superb service 5/5
Great help and good service. They went above and beyond to make my first car servicing experience a good one.
I emailed Sarah about a car I was interested in. I told her my budget and she called it an "embarrassment". It is for a used Lexus that is a fair price from KellyBlueBook. It seems very professional to insult a customer. I just want to know the manager who hired her. I do not what to negotiate with her manager, I just want to know what he was thinking hiring her.
Excellent customer service.
Amazing team from sales to financial department.
Huge selection of cars to choose from.
Great customer service from Lexus service advisor Mr. Caplan. He is honest, very knowledgeable and super friendly. I would recommend this dealership specifically because of the outstanding staff.
Salesperson Benny Carter was professional, courteous and polite while I pursued acquiring my new Lexus.
Excellent customer service as well. Yvonne was my service advisor and walked me though what services were going to be done on my car. Since it was a big service milestone, i was able to get a loaner vehicle. The next day after the car was done, it was washed and vacuumed. Love the service and staff here.
Shane Sorge at Magnussen Lexus in Fremont went out of his way to help me find a car for my daughter! Super friendly and professional. Easiest process of buying a car I've ever experienced! Thanks Shane! You're awesome!
I love this dealership for several reasons. I had a wonderful experience and dealings with Ms. Amara Ragchaa, Internet Presenter. She has been very friendly, honest, and very responsive with my initial contact by phone and when I met her in person. She showed me the three different cars I wanted to check and the transaction after that just went smoothly and fast. I would also like to commend the financial coordinator for a very good service. The dealership environment and structure is also very nice, clean, and elegant. I love their practice of putting a red big bow on top of your new car and tutorial given about your new car. Indeed, it was a very nice experience. Thank you so much for Magnussen Lexus of Fremont for a superb service.
Terrific dealership service department. Frequent specials and discounts are offered, and the service personnel are outstanding.
Great arrangements. Pleasant experience. Quite a quiet good place to do my mental yoga while my car getting serviced. Ohhong shanti
Bought my 2005 Lexus at Fremont in Nov. 2005 and have used their mobile services since day one. Michael in Service works very well with "seniors" and I feel very confident with him. Carmen (auto delivery) and Samson (home servicing) are a real asset. 5 star recommendation.
If you ever need service contact Arnold he takes good care of me every time I go in, weather it's just an oil change or a major service you name it Arnold is the man. He has good customer service very friendly and makes you feel at home never pressures me to do any extra services on my vehicle. This place is welcoming as you go in and has a nice and clean play area for kids with a very nice salt water fish tank. Has a room with massage chairs and even a waiting area with a TV mean while your vehicle is getting serviced. I live all the way in Oakland and I prefer to bring my car here rather than Coliseum Lexus.
I came to this car dealership looking in hopes of getting a better idea of what kind of car was best suited for me, thanks to Neil Chandra's great guidance I now have all I need!
Didn't expect the car buying to be this easy and fun. Thanks to Kathleen Wong, Sales Consultant, who went the extra mile to get the color and options, it was a pleasant, stress free experience and with the best price too!
Fair prices, the very best service, non pushy atmosphere. Easy to recommend.
They are always so pleasant and with the shelter in place very much aware of social distancing and sanitizing areas that are used including my car. Thank you!
Recently I purchased my first Lexus from Magnussen s Lexus of Fremont, and I LOVE IT! I had a very pleasant car-buying experience there. Big Thanks to Chris Lin, the Internet Fleet Manager, whose excellent customer service and in-depth knowledge on all Lexus cars really help choose the right car for my needs (perhaps he knows what I need more than myself). Best of all, Chris got me a Great Deal! Also, he is professional, patient, tech-savvy, understanding, non-pushy and extremely dedicated to helping customers I really recommend Chris!
Service was great the reason for 4 stars it always takes forever to get my car after the services has been paid for. This last time it took more than 15 mins to bring the car up.
I've had a very disappointing experience with Lexus recently from the car buying experience to the service. I recently moved to California and bought a NX200t from this dealership. After I signed the agreement, the sales guy (Steve K.) told me Lexus has a complimentary shuttle service to pick me up from my house to the dealership. Minutes later he called to me to say their driver was unavailable and they would reimburse me for Uber there. Never saw the reimbursement. It's not the money part, but the not keeping your word part that gets me.
Fast forward a month later, my car window got broken into so I took it to the dealership for repairs. They (Robert F.) looked at it and suggest that I bring it to a body shop. When I got my car back this morning, I had expect to find the car back in the original condition as when I brought it to them. Instead, I opened my car door to find..no door. Just a bunch of wires peeking at me, and the door sitting haphazardly in the back seat of the car. Frankly, I had no expected to see this lack of professionalism. When you pay for a luxury brand like Lexus, you expect a certain kind of professionalism and service that was clearly not displayed here. One word: DISAPPOINTED! I hope it's just this particular dealership and not a reflection of the overall Lexus brand.
lexusfremont.com
