Magnussen Lexus of Fremont Reviews

Amara was very patient and answered all our questions, never pushed nor rushed. Will definitely recommend and will come back for future purchase.

Excellent service. Competent advisors. Good loyalty program.

We were working with Mr. Turner, and he treated us like VIP. He took care of us step by step, from the beginning to the end of the process. My wife and I financed a car for our oldest daughter and she left with a smile on her face. Thank you so much we really had a great time with Mr. Kevin Turner.

Very patient staff, listen to customer's concern, make customers feel happy and satisfied.

The maintenance services with my service advisor Phat Lam have always been amazing. He has been a trustworthy advisor who takes a really good care of my car. He would not recommend any unnecessary service but rather give genuine advice, optimal suggestions, and great pricing.

I had been looking to buy a certified Lexus for a while. My husband and I went to Magnussen Lexus of Fremont and a gentleman by the name of Fred Omar showed us a few cars. When I decided what year and model I wanted we went back again and asked for Fred to help us. He is very professional, extremely knowledgeable about cars and a great negotiator. He found a car that I liked, got us a good deal and on 12/5, I walked out of the dealership with a beautiful certified Lexus. I highly recommend him to anybody who is thinking about buying a Lexus. You will appreciate his polite manner, professionalism, his sincerity and the breadth of his knowledge when you work with Fred.

my experience was excellent and I definitely going there again

I came into Lexus of Fremont in early September to cancel my pre-paid maintenance package. I was told that there was only ONE person I could speak with in order to do this, Bret Chan. Unfortunately, he wasn't there that day and I would have to wait and they provided me with his business card.

I sent an email to Bret the same day explaining what I wanted to do and asked what he needed from me so that the next visit I could come prepared. I told him I would be coming in on Saturday since reception said on Wednesdays he had the day off which is unfortunate for me since those are the only days I work from home during the week to come in.

I waited for a reply and never got one. I came in that Saturday and he wasn't available. Just like everyone else, I HATE having my time wasted. So I started to call and leave voicemails. Not a single call was returned. Not an email was replied to.

At this point I feel like Lexus of Fremont has put me towards chasing a ghost. It's absolutely ridiculous that there is only ONE person in their entire finance department who is available to help you on a request it's been two months and I STILL haven't heard back from them.

I'm a patient person and I gave them ample time to get back to me but this is unacceptable. Expect that once you buy your car from here they provide you with zero service and support after and just waste your time!

The best experience I ever had, no pressure everything went very smoothly. I will recommend Robert Sun to my daughter next time she needs a car.
Thank you

I went in as a first time luxury car buyer and was helped by Bennie Carter. He was extremely helpful and very knowledgeable. I felt no pressure to buy on the spot or out of my price range. The entire experience was actually much more relaxing than I had anticipated. I would recommend his service to anyone interested in purchasing a new car.

Excellent service from Greg Veerman and the technician Brian!!

I ve been to this dealership multiple times for services and check ups. The employees are very nice, helpful, and they treated my car like it s their own. My service rep, Mike Start, has always given me A++ customer service everytime. Thank you Mike! And the rest of Magnussen Lexus staff/employees! Keep up the good work!

phenomenal. will definitely get my next car there too!

I and my wife really liked Magnussen Lexus of Fremont. Our salesman Oscar was a really nice guy who made sure that we got the best deal in bay area. Even the finance manager Ric here is very humble and jolly. Both of them made sure that the entire process was very relaxed and that we were happy with what we were buying. Oscar took special pains to proactively show us some of the accessories that we could have installed in the car. He never misguided regarding anything.

Even after purchase, he made sure that the extra accessories that we wanted were installed within a day and that we didn't have to deal with the service department directly. I am mentioning this because some dealerships in bay area would not care about such things after purchase and would just leave you to deal with the service department.

Although I didn't get the exact color I wanted due to the scarcity of it, Robert took my preference to heart and found a car that is all-around solid and handsome for me. Their customer satisfaction department and management took time to listen. So make your wish known and be persistent, they'll help you find it.

We had never dealt with Magnussen Lexus before even though we owned a 2007 Lexus. They were the only Lexus dealer that had an RX 450h in the color and options we wanted so we made an appointment to test drive it. The night before we got a call from Sonny A. that he would be meeting with us regarding the appointment. We thought we were going to be pressured into buying a car with more options. When we got to Magnussen's, Sonny told us that the car we were there to see had been sold and that he had already checked and there were no other cars in the color and options we wanted available. We decided to test drive the RX 450h just to make sure that we still wanted that model and after the test drive, we did. He asked if there was any other color we would take and we finally decided that the Nebula Grey would be fine. He checked and said he would be able to get that color with the options we wanted but that it would take several days. He said if we were willing to wait, that he would have to the car delivered to our home at their cost. After that, we said we would take the car and with the internet discount and Lexus previous owner discount along with our trade-in of our old Lexus, the price was better than expected and there was no pressure at all. We would highly recommend Magnussen Lexus of Fremont if you are looking for any model of Lexus.

Michael Stuart was great, as was the entire auto body service staff--they get 5 stars. The reason for the 3 stars is because I averaged out my experience here. The person at the cashier's department was awful. My friend and I came to pick up his vehicle on 11/23/14 around 2:30 pm. I couldn't get the name of the cashier attendant, but she was the only Latina working there. First, she didn't acknowledge us, just stood there...fair enough. The she asks for my friend's last name, which she couldn't locate on the computer. This forced my friend to actual run out to the service department and retrieve the service statement/receipt himself. I was annoyed, but my friend was still being a gentleman and respectful handed her the receipt, and she responds by accusing him of giving the wrong name initially! My friend kindly corrected her pointing out that he had in fact giving the correct name earlier, to which she replied, "oh" She then continues to eat her french fries (gross) as she completes the transaction on her computer. Really Magnussen of Fremont??? Really? Being totally honest and fair, the DMV provides better customer service then she did.

Nice offices and show room, with many things to explore and relax. People are friendly and are always ready to help you. I have been a customer for years and never disappointed with their services.

Gabe Hernandez is the best dealer I have ever worked with. Fantastic guy.

I remember calling Praneal Chandra when I wanted to buy a Lexus. We had previously seen the model. I called Praneal and requested he get the car ready. He called back within couple hours and mentioned the car was detailed and ready to go. Bought the car and have enjoyed owning it ever-since. Even though I live out of town, I still get my car serviced at Magnusson's because of the curtesey and professional service offered by Praneal. My family has bought 3 Lexus from Praneal/Magnusson's Lexus.
I highly recommend Praneal at Magnusson's for professional and friendly services.

Excellent customer service! My service advisor, Mr. Vener Padilla is very professional and helpful. I highly recommend Magnussen Lexus of Fremont to all. Thank you for the awesome experience.

I went to Lexus to return July Vehicle after my lease was done and I was more than happy to do it because Gabe Hernandez was really helpful. Also Sean and Fredd gave me a lot of advice and options along with Gabe and at the end of the day I got another car with a really good deal. Thank you guys I hope to continue my business with Lexus.

I've bought three cars from Neil Chandra over the years. There are not a enough good things I can say about Neil. He always makes my buying experience nice and easy. I always have many questions that he never has a problem answering. All of his answers are straight forward and helpful. I've had some timing and logistic issues on receiving specific models, If its possible Neil makes it happen! Thanks Neil for your hard work and great customer service!

Great Service and AWESOME service advisor Mike Start!!

Excellent service from Scott Howell! Kept me informed during the service and finished ahead of schedule. Scott and your great mechanics are why I have been coming here exclusively for over 20 years. Many thanks!

84 month battery warranty means nothing unless you install new battery in their shop. I bought a battery in Feb '16. It died yesterday. To get the prorated warranty claim, I was told I got to have the battery installed in their shop. Hmm, I can not get the engine started, how am I ever to drive the car to their place? Get the car towed to their place? or jump start the car and pray it doesn't get stalled on the way? Never heard a warranty claim is contingent on another new buy. 84 month warranty is just a ploy to get you hooked, and later using create ways to deny warranty claim.

very honest and humble staff. I would always buy car from them. Best service in bay area.

Recently bought a beautiful 2017 Lexus Es350 from Lexas of Fremont. Me and my wife was given a very warm welcome by Shane Sorge! He seriously worked wonders for me and my wife on a great deal along with working out our trade in as best as possible. I would for sure work with him again and come back to Lexus Fremont again. Thank you so much

Just recently I was car shopping at Magnussen Lexus of Fremont, I was being helping by a gentleman named Neil Chandra. I was really tense about going car shopping but when I talked to Neil my nerves were at ease. He was very polite and personable, he also seemed knowledgeable about all the cars in the lot and had great answers to my questions. Not once did I feel like he was trying to sell me a car I didn't want for his benefit. I would definitely recommend seeing Neil Chandra if you're car shopping at Magnussen Lexus in Fremont, he will make you feel comfortable and relaxed while helping you choose a car that's perfect for you.

Worst service in California After-sales maintenance do not know what attitude is particularly lazy

Gabe Hernandez went above and beyond to help me find the perfect car for me. This was my first time buying from a dealership and I had spent most of the day at many others. I had mostly poor interactions from other salesmen at other dealerships( pushy, overly aggressive, you know the type) but Gabe at Lexus of Fremont was very welcoming and made me feel very comfortable and supportive while on the journey to finding a car. I ended up driving away in a 2015 CT200h, and I could not be happier! Thank you Gabe again, for your help!

A sales who speaks Chinese is really helpful to me : )
Make the buying much more easier, loving Lexus!

This is my third Lexus and I would not trust anyone else but the Magnussens Lexus. They are very knowledgeable, professional and the follow through is outstanding. I know Monte since 1998 when my first Lexus was purchased. He is the best service director I ever dealt with. He respond very quickly and resolved any issues in a timely manner. He even picked up and delivered my in a crunch time. Unfortunately I had to move out of the Bay Area but I miss my favorite dealership and people at Magnussens. I wish them good luck!

I have been a very royal customer. I have been trusting them and bringing my car to them for services for over a year. I also did major maintenance with them so spent thousands of dollars with them. Last year summer, they recommended me to change all four tires which I did. They charged me for over $2,000 which I was hoping their service would deserve that price.

Last month, when I brought my car to them for service again, they suggested me to change tires again. I asked them why I have to change ties again within such short time and they said someone put too much air in my tires so they worn out quickly than usual. They tried to indicate that was someone else but I am 100% sure no one else has touched my tires other than themselves. After I pointed that out, they tried to argue it was because the temperature change which doesn t make sense either because I changed tires in summer, so the temperature would only go down not up.

We ended up with no conclusion on that service day. I had to go home and described the situation in text when they send me the customer service text. They responded saying they will investigating but I didn t even hear them back. Tried to follow up but no one else cares. I am extremely disappointed. I hope I at least get a reasonable explanation.

Lexus has high quality technicians and their service is always very efficient and thorough.

Oscar provided great assistance and a sales experience. I highly recommend him and Magnussen Lexus

Shane and Jenny got me exactly what I was looking for and for a bargain price! Thank you both!

Had an excellent experience... highly recommend the dealership especially JIM and Monty for finding a great car.

Overall, I am a very busy person. But in this particular case I have to share an experience I had in purchasing a car. When I arrived at Magnussen's Lexus of Fremont I expected to be mauled by an aggressive sales person but that wasn't the case at all. I met a sales person, Neil Chandra, who greeted me as if we had met before and insisted that I call him Neil instead of Mr. Chandra. It immediately put me in a calmer state of mind and I started to feel less stressed about the whole car buying ordeal. Before jumping down my throat about buying a car, he walked me into the dealership into what I would describe as a family friendly lounge area, to offer me a warm cup of coffee of different flavors on hand. Also during this time, he introduced me to a few coworkers and management personnel. I enjoyed the fact that Neil didn't immediately rush me off to a back office/room to interrogate me on what type of car I was interested in purchasing or hide me as if to keep me away from coworkers who could snatch me away from him to make a sale. Instead, we enjoyed a cup of coffee while discussing my criteria for a car in a more relaxed setting. Neil had a very genuine interest in the type of care I was looking for and not pushing me toward some other high priced car that would benefit some type of mandatory quota. After it appeared to me that he had an understanding of what I wanted, we proceeded to walk the lot to preview and test drive cars that fit my criteria. I am happy to say Neil did a great job in narrowing down what I was looking for and sold me a car. All the final paper work we had to accomplish was easy and painless. I know there are tons of car commercials out there from happy customers but I must say this experience in buying a car for me was truly a first for me. I have purchased cars before but never experience a fun easy day out car shopping as I experience with Neil. Great job !

Excellent service, Good service people. Done in time.

I was looking to purchase a brand new Lexus GS 350 and compared prices with Lexus of Steven's Creek and Pleasanton, but found the best deal from Neil Chandra at Magnussen's Lexus. Not only did Neil give me the best quote but he was the most helpful. I called him with the type of car, color, and features I wanted, and he called me back within 30 minutes with more than what I was looking for.

I usually do not have great experiences with sales people because they are pushy and persuasive. But buying a car from Neil Chandra is like having someone on your side. Neil is very very honest and gives you his best opinion, he will not sell you something that you will not need like other sales people.

I have and always will recommend Neil Chandra to all my family, friends, and coworkers, because he makes purchasing a luxury vehicle that much more easy!

Clean deanship, friendly staffs. Free single serve coffee, pastries and fruits in the morning.

People very helpful and nice.
Excellent. I would buy a car from there!

I was trying to decide between two models and Jenny Haskell and Steven Koidal gave me the information and driving experience I needed to make a decision on which model to buy. They had a variety of cars of that model on the lot, so I could get the colors and options that I wanted. Danny Dang went over the different financing and service options and answered all of my questions. Steven got the car connected to my phone before I left the lot. Steven used my phone to take a picture of me with my new car with a huge red bow on top! The model I bought has every single option under the sun and Jared Hovander, their technology specialist, showed me how to use each one. I have been a customer of this dealership for the last twenty years.

Had a great experience working with salesman, Shane Sorge. Great customer service and am very satisfied with my purchase.

Fast response time, thorough walk through with test drive, and quick end-to-end processing! The dealer Doan Diep is great!

I know this is Lexus, so I expect the service will be good like a Japanese company. I m totally wrong. The service is not as good as Mercedes even BMW. Sadly I will think about other brands or other dealers.

Great customer service, friendly, accommodating and easy to reach.
The service consultants are delightful and patient. Vener Padilla went out of his way to explain the details of the service. Fremont is a bit far for me to take my Lexus for service. But I rather go there than to other Lexus dealers that are closer.

Excellent client service from James Luong, he always provides the best advice and suggestions for my car maintenance.

Very happy with Fred Omar help during my purchased. Thank you

If you want experience and professionalism you have to ask for Neil Chandra! He has great customer skills and goes above & beyond to find exactly what you're looking for. I highly recommend him! Needless to say the car itself is beautiful - absolutely love it. It's the only car I know that shines at night~

Very friendly and knowledgable salesperson. Nice customer experience.

Awesome buying experience! Kathleen Wong is very professional and great to work with. I definitely would recommend Kathleen to my friends and relatives.

We visited different car dealers and ended up bying our Lexus from Kathleen Xu at Magnussen Lexus of Fremont. Kathleen is an extraordinary sales professional. She kindly welcomed the whole family of ours taking our three kids into consideration very warmly, provided us with all the information we inquired, got back to us immediately (even at 2 a.m.) whatever questions or comments we had etc. Kathleen works very hard and efficiently, and so we were able to close our deal within a week. She also provided all kinds of other tips since we are new to California. We can highly recommend Magnussen Lexus of Fremont, and please ask for Kathleen Xu.

I was working with Steve Koidal from beginning to the end of the of my RX-450h transaction. Steve was very nice, pleasant and professional altitude to work with. I am happy with the price, options, and color of the car. I'd recommend Steve and Magnuson's Lexus Dealer for my friends and co-workers.

Great experience with friendly salesmen, nice environment and smooth transaction!

I had a positive experiance buying my RX330 at Magnussen Lexus of Fremont. I will recommend this auto dealer to anybody who wants to buy a Lexus. One thing that could improve, focus equally to all buyer by given them the same importance not just to the ones bridging more profit. The cars are made to last, and so the manufacturer who makes them. I am more than satisfied driving a Lexus! Thanks.

Great sales service, no pressure to buy. They explain & answer all questions in detail. Shane is the Man :)

Purchased a new 2020 Lexus 450h after a 3 month search using all of the usual car finding sites. Fremont Lexus has a great website, product selection and a very helpful sales and support organization. Jim Maroudas did a great job on the pre-sales process of my acquisition and Kathleen Xu was excellent in her coordination on the sales and post sales process. Nick Munoz was most helpful on the RX delivery spending a couple hours with us explaining all of the technical features and options. He displayed excellent product knowledge and communication skills. My only problem as that I had to drive a beautifully detailed Lexus home in the rain. Fortunately I was just trained by Nick on all of the windshield wiper systems and features. Would definitely recommend Magnussen Lexus to everyone.

Great Dealership with excellent Customer Service. They are always busy and I can see why but staff is very knowledgable and friendly. Weis Popal from the service Team is outstanding.

Excellent service and easy, streamlined drop-off and no-contact pick-up

Just like any other car dealer. They do have lots of options.

Great service even though the wait is a lil bit long. Satisfied all in all.

Good selection of cars, knowledgeable and friendly sales person, good price on RX350L, and prompt support for paperwork and car delivery.

My advisor was Phat Lam and he guided me through the process of suggestions so that my 2017 RX 350 would look it s best as it did when car was brand new! Very happy with car so a happy customer as well!

Really good service. Gave me a loaner car. Everything was covered by the warranty

Update: I brought my car back this morning and the staff did their best to resolve my issues. I appreciate their effort and followed up my complaints right away. My sale rep also emailed many times today to make sure everything was resolved. Thank you!

The service is great. My only recommendation is to get my name right. I bought the car there and you can recognize my phone number. Thus, you should be able to write my name correctly. It was not a big deal, but just more like an input. Otherwise, good service and friendly staff.

We have purchases more than a few vehicles from this dealership. We love these folks.
Thanks for the best experience ever. Shane is awesome.

I talked to 3 different dealerships while looking for my new car, already knowing the model I want to buy. Magnussen was the most friendly, non-pushy dealership, that got me the car I want, for the lowest price that I could have paid anywhere. Eric is a great person to work with, and he put my wife and my minds at ease. Would recommend this dealership for all your Lexus needs, any day.

Updated Sep 2020 - I have been using them for my car's service for the past almost 3 years now, and most times I have great experience. This week, my advisor was Christina and while I was nervous due to the Pandemic, she worked with me to get my car serviced. She was friendly, understood what I wanted and got it all done the same day. I am always requesting her going forward. I recommend using Lexus Fremont for your service needs.

We bought the RX350 2012 at Magnussen Lexus of Fremont in May 2012. My experience at Magnussen was excellent and I couldn't be happier. Thanks to Chris Lin who sold the car to us at a great price that no one else in town can beat. Chris made the whole experience of buying car so pleasant with no pressure.

If you are thinking of buying a Lexus car I would highly recommend you talk to Chris Lin

Great service I will definitely recommend it to my friends and family
Thanks

My amazing sales Rep was Robert Sun. I first found my car on Cargurus. When I called in, we mad an appointment to come in and see the interested vehicle (2018 450HL). Brought my grand kids with me to sample the 3rd row seat space. I've got to tell you that Robert was very patient, offered the kids snacks, but not before asking me permission, was very detailed with how to use the back seats and all the other special gadgets in the car!

I asked if we could set up an appointment to take the car for another test drive the next day without kids. Came in, again greeted with enthusiasm and welcome by staff, who asked where the grand kids were! After the test drive I was getting anxious in making the sale, as it always comes with pressure and negotiating. Upon sitting in Robert's office, he was very thorough with all the warranties the car came with, what options I had, what other extra apps came with my car. Things I didn't know existed with a car! We negotiated the price on car and I felt that he was fair. Walked over to financing and again no haggling, it was sign, sign and them the rate and price were explained. I have never experienced such a calm and relaxing sales transaction such as this! And believe me, I've purchased many cars!

I live in San Jose and driving to Fremont Magnussen was worth the 15 minute extra drive. Sales Manager Alex was extra helpful when we had an address hiccup. I was able to come in, get verified and all was taken care of. I gotta say that all the staff here is very professional and I will be coming back again, to purchase my next car in a couple of years!

Thank you Magnussen!!

Came from Elk Grove just to get the car I wanted with the right price. Was already approved by a Credit Union; however this place beat the CU APR. Thank you for my new car. I love it.