Magnussen Lexus of Fremont Reviews

Yvonne is my service consultant and she is awesome. If I could, I would give her 20 out of 10 stars!

they don t bother to make sales. don t expect customer services here.

A two-hour maintenance job delayed to more than 3 hours while waiting on site

The service at Magnussens Lexus of Fremont is wonderful, from the start they had my dream SUV. Although, it wasn't a Lexus they have treated me as if it was. I purchased a previously owned Toyota Sequoia from Neil Chandra. The whole experience was great and the whole team was there to help. Usually, the paperwork is the worst part of purchasing a car but at Magnussens Lexus it was easy, no one was pushy and answered all of our questions. Neil Chandra was not pushy as many car salespeople can be. Neil never acted like a sales person, instead he was there to help me achieve my dream of getting the car I have always wanted.

After the sale Neil was still there for me. Someone hit my car not long after I purchased it and he helped me get the best place to repair it. Neil even picked me up from the repair shop and took me to the rental car agency.

I have utilized my warranty for the car, this was a stream lined process with no problems. I called Neil and he handled everything for me. I just went and dropped of the car and jumped into a loaner. When the repair was done, I dropped off the loaner and jumped back into my car. The service guys were always very nice and my car was cleaner than when I dropped it off!

The customer service provided to me from Neil Chandra and Magnussens Lexus is like no other. I recommend him anytime I know someone is shopping around for a new or used car.

I only would like to recommend the service side of the dealership as I have not had experience with the sales team but the have always gotten exceptional service when I have my car in for service they go above and beyond

Magnussen Lexus of Fremont has always been a pleasurable experience. From purchasing a new car, to using their service center. Their dealership is amazing! -just like the slogan. I've purchased two new Lexus vehicles, and Benny Carter has always taken great care of me. I tried looking elsewhere to buy my new ES, but Magnussen, like always gave me the best deal! Benny, and his manager went out of his way to get me the best deal, and set me with a monthly payment that I felt comfortable with. Definitely recommend Magnussen Lexus, I will definitely return for service and my future purchases. Remember to ask for Benny Carter, he is your go to guy, very attentive, and will take care of you needs. Also, Jimmy Wong was very helpful thru out this process. Thank you Magnussen Lexus team!

Magnussen is an example of how to do things right. They understand that people are usually up tight about buying a car and deal with customers accordingly. The sales person that I worked with, Gabe Hernandez understood how to deal with a skeptical customer (me) and his experience showed in the answers he gave to the questions he anticipated. A no rush test drive convinced me that the tech issues that I THOUGHT that I had with the car were easy to overcome. Consequently, I'm driving around in the nicest car that I've ever owned (ES300h).

Bennie Carter sold me my Lexus in 2011. He was very knowledgeable and easy going. He and the team were super friendly and helpful. Now every time I go back for oil changes or a car wash, he makes it a point to stop. say hi and ask me how my Lexus is doing.

Yvonne was very helpful and went the extra mile to provide me with great service.

Highly Recommend. I've purchased from Magnussen's Lexus before and they continue to be a stellar dealership with an exceptional staff all around. Gabe Hernandez provided excellent service and expertise with complete knowledge of their inventory. We were able to narrow down a car to my specifics within a short time. He walked me through several models through the show room and the test drives.

Gabe's professionalism is exemplary. He is attentive to what I am looking for; rather than imposing what he wants to sell. It was a great experience to work with Gabe once again!

The closing process with Finance went very well. Rick Choudhary is knowledgeable and straightforward. He was thorough with explaining my finance options as well as additional warranties. I appreciate the time he spent with me.

Overall, their facility is also A+++. Gabe and Magnussen's create a great car buying experience. I am happy with my purchase and definitely glad I came back to them for a return purchase.

I've been car shopping for a week and Mr. Neil Chandra approached me and asked if he could offer any assistance. I really appreciated that he never made me feel pressured and was very curtious. Even though I ended up buying from somewhere else, his customer service was fantastic and I'd send anyone looking for a vehicle to him. Thanks again Neil.

Bought a car 3 months ago, they never registered the vehicle , temp tags expired and then told me to go to the DMV, pay additional charge to register the car.

Called multiple times and can never speak with a manager or someone in the business office. Had to engage a lawyer.

I leased my RX from Oakland Lexus but got frustrated with the service. I took my car at Fremont and all my problems were taken care of.

I've owned two Lexus cars and always had my service done at Magnussen Lexus of Fremont. The professionals there have been consistently reliable. They keep me well-informed about the status of the repair and provide several options for transportation during repair (loaner, shuttle).

Love coming to this Lexus. I live in San Jose and I ll go out my way just to drive to Fremont. PHAT IS THE MAN! LOVE THAT GUY!!

Word to the Wise! Be careful when buying and make sure you read everything! i.e. Extended Warranty, Prepaid Maintenance Packages, etc.

To be clear, Fremont Lexus has Two Options for Prepaid Maintenance packages. They have the Lexus Luxury Care Package they need to sell, and then they have their own. This is what was explained to me just recently. I was told the Luxury Package allows you to go to any Lexus nation wide and the other is just Local, you can only go to the dealer in which you purchased your vehicle.

Now here's the thing, pay attention, the Luxury Package has an expiration date and mileage use. I'm only pointing this out, because we were never informed of this expiration date. We were aware of the ending mileage, but we figured we would never get to that mileage because we usually trade in our vehicles prior to that particular mileage.

Just food for thought, if you don't drive a lot, you might be better just paying for the Local prepaid maintenance that doesn't expire, but remember you need to go to the same Lexus you purchased your vehicle.

Also note, other Lexus dealers want your business, ask for a quote for a prepaid maintenance package from several other dealer to get the best price possible. Someone will want your business, don't be pressured to purchasing the package right then and there. That goes for the extended warranty as well. Feel free to call other Lexus dealers to get a quote on the extended warranty as well. The only benefit of buying while purchasing your new vehicle, is you can finance it with the car. Sure it makes it easy but they are actually making money on top of what they are already making buy sell you the car.

The reason for the little review. We purchased our vehicle back in 2013. They took in our barely used 2006 vehicle, gave us little money for. Sold us the extended warranty, which we were able to get 8 years up to 90k, don't forget to negotiate. But when it came to the prepaid maintenance. We just figured what the heck, we already had one we'll just get another for the new care. Not once did the finance person say the package expired. I know, it's my fault for not reading what we signed. But I just figured I could trust people.

So in summery, I don't like say negative things about dealers or anybody. Just know, we have had better service at our previous Lexus dealer; read what you are signing and be aware of the expiration date of the Luxury Package.

We will not be going back to Fremont Lexus for anything, and we will not be recommending Fremont Lexus to anybody.

We will be going back to our original Lexus dealer, were they treat you like royalty.

Best of luck to you all!

Great service. Friendly. A huge selection of cars so take your time

My recent buying experience at the Magnussen Lexus of Fremont was excellent. Although the car didn't qualify for the Costco Auto Program, the sales person, Kathleen, did her best to work with me on a reasonable price. On top of the price, the whole experience was atypically pleasant.

My worst experience ever with a dealership. Recently bought a BMW from Steven Creek BMW and expect the same level of service in here but heavily disappointed. Won't come to this dealership again.

These guys are very unprofessional ..I am moving out of the country, so I went to transfer my lease, took the buyer with me... their finance manager came out and told us that he hasn't heard of anything like a lease transfer.. "we don't do it and neither does lexus".. only option you have is to go to a credit union, get a loan and buy the car..
A sales guy accompaning him suggested that I sell the car to the dealership and he will help the buyer get a cheaper loan.
How can somebody, so bluntly give wrong advise to the customer and not only on their behalf but also on Lexus's behalf..
I didn't have a great experience when I was getting the car from either.. very unfriendly people.

Awesome service, Summer rocks. The ambiance is luxurious and the best Lexus dealer in Nothern CA.

I was out visiting a friend and we decided to take a look at used cars and ended up here by chance. But we experienced the best customer service! I never write reviews but Neil Chandra was so friendly and really made me feel at ease- I was able to ask him all of my questions with zero hesitation and he gave the best suggestions for what type of car would be perfect for me. Awesome guy, wish he worked at my local dealer in Texas!

I would like exiting about with new car GS 350 F Sport
And we would like thanks a lot for service with you and special thanks for Austin Pann the the perso very cool explain everything when we get new car
We recommend give him 10 points
Thanks a lots Austin Pann

If it can be rated 0 star for this dealer i would. They have terrible service no responsibility to their customers. They only friendly when you are going to purchase their cars. When you have problem they just try to ignore. I had a problem with my new car (the car has only 300 miles) tires problem. I brought it in to get fixed on Saturday The service adviser took a picture of my car and said his manager will call me back with in 24 to 48 hrs to follow up.I was waiting waiting for about a week. My brother and I both called back the following week to the service manger named Oscar 6 times. We left messages and hope he will reply but it had never happened we had to bring our brand new car to different dealer to get helped. This is unacceptable to a dealer treating their customer like that. Please stay away this dealer

I called to get my car serviced and Brittney answered the phone she was very rude and told me she didn't know anything and that I would have to call tomorrow ...if she works there she should know what services are available.

Great service. Friendly staff. The 5k maintenance was done while I was waiting.

We have been planning to get a Lexus for some time and we stopped by Magnussens Lexus. Glad we did. The experience was great and the place is very welcoming. As soon as we walked in we were greeted and assisted by Tim Anwar. He was very helpful and informative from the start. His calm demeanor puts you at ease. He took his time to give us all the things we need to know that helped us pick the perfect vehicle that we were looking for. I highly recommend Magnussens Lexus and their best Sales Consultant Tim Anwar. Thank you!

This was a great experience throughout the buying process. So glad that we found our car at Magnussen. I recommend them without reservation.

Great experience! Working with Shane was such a pleasure. Second vehicle we have purchased from Magnussen even though we live in the central valley. Worth the trip for sure!

This was my first visit to this dealership and have to say I was impressed by the level of customer service I received by Phat Lam. I have been to several different Lexus dealerships over the years and Mr. Lam level of service will have me coming back to this dealership in the future.

We purchased a lower priced used car, but Sonny Alvarez treated us royally. We re very happy with our purchase.

good service though with typical lexus service price

Originally came in just to "look" because my budget was kind of low but ended up leasing a new car which I absolutely love!! My sales person, Fred, was able to really help me understand how far my budget could take me. After exploring a few options and us requesting to see many options we found the perfect fit. Fred probably lost a few pounds - we had him running around the dealer showing us so many cars. The experience was extremely easy, and he was really informative and understanding which is great because I'm younger and this is the first car I've ever bought for myself. Fred has definitely made himself two lifetime customers. We will be back for another car in a few years.

To Management of Magnusson Lexus of Fremont,
I have always been pleased with the service I receive at your dealership. However, my service advisor s professionalism and attention to detail exceeded my expectations.
Such a commitment to great customer service is to be commended.

Very nice salesman Sonny Alvarez and a very understanding financial manager Dave very honest and thorough...... i never really thought that i can be approve but the 2 people make the impossible ...... POSSIBLE. And thats great...thank you guys!!!!

We have been very happy with Magnussen Lexus over the years. In fact, we drive to Fremont (15 miles away) to buy and service our cars when there is a Lexus dealer 3 miles from our home. The service department is very professional. They are always quick to get our cars serviced. Luckily we have never had to have major work done on our cars. One of our RX s now has 150K miles and still runs like the day we got it!

Friendly staff were very accomodating. My recall appointment was set up in a timely manner and staff in service dept professional and friendly. I live in San Jose but go to Fremont because of this good service

This is the first time I went here to do maintenance for the car. The service is very good. The tires on the front of my car are a bit old, and the ones on the back are new.

I went to Lexus of Fremont because they had a wonderful selection of the vehicle I wanted within the price I wanted. I was treated great from start to finish and throughly enjoyed my buying experience here!

Just bought a 2017 Lexus RX450h with Certified by Lexus. The doors lock doesn t work.

I've been using the service ever since we purchased our RX450H three years ago. People there are very professional and courteous. Their attitudes and professionalism make me feel special. I'll continue to use their service.

Monty and Christina were amazing, and the service was pretty quick. Everyone was super nice as well!

Thanks to Jim, Kathleen and the great staff, you guys are awesome

The customer service and communication from the Lexus service team is always excellent, as was this experience with Arnold.

James Luong was great. He's a service advisor. He told me what my car needed, and put me in a rental. He made my experience one of the best with his quick, and friendly attitude.

Always a great experience here across all departments. Bought a car here, excellent customer service by Benny. Ordered parts here, Jaime and crew are always super helpful. Service department always go the extra mile!

Magnussen Lexus is very conveniently located for us, and has a huge selection of cars - so there were plenty to choose from. The salespeople were very courteous and helpful, and never made us feel pressured or rushed. We were able to take our time and get comfortable with the car we finally picked. Overall, the experience at Magnussen Lexus was pleasant and stress-free.

bought an ES300 from Chris Lin after speaking to him on the internet, he was very patient with me as I shopped other dealers to make sure his price was competitive. Would recommend him to friends and family highly. Look no further!

Always friendly and hook me up with a ride, or loaner

Excellent customer service . Got my car service and fixed with minimum cost. Great team work. I would definitely go back and recommend you to check em out.

Gabe Hernandez was professional during the buying process. I got good service, good price and not taking too much of my time. I would recommend Gabe if you want to buy a car.

I have had excellent service in the past 8 years but my last service at Lexus of Fremont was horrible. I was on hold on three different phone lines from my home. One one I was on hold for 47 minutes. Finally the line hung up on me. The day before after being told my car was ready for pickup but the guy didn't even ask my name or what car was mine. Called again was told no it wasn't ready. Couldn't even get an update. Left message on my service guys voice mail, no return call. Called following day service rep haven't been to work for days. So no I won't be bringing my car to this dealer. They had my car two weeks for a battery issue. All it needed was a new battery.

Absolute pleasure doing business with the dealer, Chris lin made our purchase absolutely effortless with his abundance of "Lexus" knowledge, and really put himself in our situation at the time, so was better suited to try and fulfill our expectations! I love my new car and I'm so glad I purchased it from this company!

Very professional service. Gabe Hernandez helped us pick out our car, answered our questions accurately and with full transparency, and was great all the way through. Looking forward to working with him in the future.

My sales consultant was Kathleen. She went above and beyond to help me and my son get our dream car. We will be loyal Lexus customers in the future!!
Thank you Kathleen!!

My service advisor Michael is the best I even worked with from Lexus to BMW. He is super friendly and extremely knowledgeable about Lexus cars and services. I highly recommend him to anyone servicing Lexus and I will definitely come back again for my services.

Ask for Gabe Hernandez. WHY? He is unique, he actually cares about the customer. He is courteous, sincere and looks out for the welfare of the customer. He goes out of his way to make sure you are satisfied and will patiently take the time to address any concerns. Even after getting the car he cares enough to follow up to make sure everything is working. Pretty impressive!

Very cordial and hassle free experience at Fremont Magnussen Lexus. I highly recommend Fremont Lexus both for new and pre-owned vehicle purchases...

I am happy with my Lexus car service as well as the staff who helped me through the maintenance process.
Moving forward, Magnussen Lexus will continue to be my preferred choice for my Lexus car maintenance.

Tristan Yi is the best guy here. He is knowledgeable and very lively. He helped us to decided the model and feature. We happily came out buying car.

It was a very pleasant and easy visit. Thank you Vener Padila for taking care of me.

I couldn t have imagined a better car buying experience all thanks to Gabe! I was still driving my first car that my parents had bought me when I was 18 so I had no idea what or how this process was going to be like. I was more nervous than I was excited. I had my eye on a car at this dealership and right when we arrived we were approached by Gabe. He was super friendly and personable. He was able to work with me and my budget. He answered all of my questions and NOT ONCE did I feel pressured by him at all. This is a Lexus dealership but I was looking at a BMW and he was still so knowledgeable about the car. He just made this whole process so smooth and easy! I even had a few questions after the purchase and he answered my emails right away. I m now enjoying my car with no worries at all and still just so thankful Gabe was here to help me throughout this process. I couldn t be happier!. Ask for GABE! He s your guy!

Competitive price. If I were to buy another one, I woild go back to see Doan Diep . He had provided outstanding service. They have huge inventory to choose from.

Catherine is very knowledgeable and helpful. We got the lovely car.

Shane was great and made the purchase experience of the Lexus vehicle special. He was able to quickly identified the vehicle and the options which I was looking for. I was impressed with his professionalism and end-to-end from purchase and delivery; he definitely raised the bar compare to other car dealers which we had to endure. Overall, I was very happy with Shane and his team working in this dealership. Car buying is a very emotional and "stressful" experience, I would recommend this dealership to folks who may be interested in owning a Lexus vehicle.

Purchased a used Prius from here. Fred O. made sure questions about the car was answered and he made sure was made presentable considering it's an older car. Price was reasonable.

Went in for the fuel pump recall and passenger side mirror issue. Fuel pump was replaced according to paperwork, I hope. Why I say this? Passenger side mirror was not fixed and probably never looked into.

The gentlemen I spoke with at the dealership, maybe the service manager tried to make excuses to avoid dealing with the issue. I told him that my vehicle was ready according to the text, he said I don t know who sent you that text . He said we didn t charge you for looking into this issue . Did you get into an accident by chance ? When I brought up warranty, he said the vehicle is out of warranty . He didn t realize my warranty is good for another year.

The fix to the mirror is that there s 2 motors, one of them needs to be replaced. Yes, this is coming from the customer and not the experienced, I hope, service manager from Lexus.

I will not bring my vehicle into this dealer for service anymore since they do not respect customer s time.

Worst service ever. It takes over 2 hours just for tire rotation.

Yvonne was very helpful! I asked her what needed to be done with the car once it hit 100k miles and she was very thorough and explained what to expect as far as the service needed to get done.

Best customer service; their parts/service department is second to none and I will never buy a vehicle from another dealership ever again.

Great buying experience! Amara and Brent and Arnel ,Danny were all super to work with. I have already referred my clients to Magnussen!

Arnold Stovall is Mr Lexus himself!
He is the best service person I know!
Not only friendly, he is there for you
when you need him for my Lexus.
The ONLY reason I'd buy a Lexus is Arnold!
Arnold, please never leave!
Lexus is very lucky to have him!
Thank you Arnold for 3 years of the best service!

Mike Start was great making sure my car got serviced properly and on time.

My mom and I scheduled an appointment at Lexus Fremont for window tinting but when I got there, they said they apparently don t do tinting? Why schedule me an appointment then? I would appreciate if Lexus had let us know on the phone instead of us going in just to find out we wasted our time because we have to schedule an appointment with Lizard Autoglass. Thanks Lexus.

We were referred to dealership thru Costco program. Gabe handled the purchase and was awesome throughout. He made the purchase a pleasant experience for us, he was very patient, attentive and responsive. Bret was our finance guy and was nice to interact with and very pleasant to work with. Overall, we had a good experience at the dealership and looking forward to having similar experience post-sales and for services. Gabe and Bret - your guys' rock!!

I bought here when it was Magnussen Lexus. The new owner has a loooong way to go to come up to the standards Magnuson provided.

Working with Fred Omar was a great experience. I highly recommend Magnussen Lexus. RX 450H Luxury is unmatched in comfort and super performance.

From the moment we walked in Austin came over and helped us right away. He was friendly, knowledgeable, patient, and overall great to work with. He was willing to go back and forth multiple times between us and the sales manager (Mike who also was excellent) to ensure our needs and wants were heard. We really felt a personal connection at Magnussen and that they were going above and beyond the sale. Great job guys and thank you again

I just want to thank Leon, Craig, Ben, and Melissa for their excellence service. Because of their hard work, dedication, and persistence, I was able to drive away with my first RC.

Definitely recommend this dealer for their quality and service.

I had a very good experience purchasing a Lexus RX450h from Magnussen Lexus of Fremont. The dealership had a large selection of colors/trims of the model I was looking for. The salesperson Mr. Steve Yi was very professional, and the entire purchasing process was smooth and hassle-free. I highly recommend the dealership!

I bought my Lexus a bit over 4 years ago with Gabe Hernandez. It was a wonderful purchase experience, with Gabe really taking care of me, not pushing pressure, and helping me get the right price. He even went out of his way to have the exact color of car I wanted shipped from LA!!

Since then, I've been very satisfied with my car and having it serviced almost exclusively at Fremont Lexus. The service manager, Monte Munoz, is awesome and genuinely cares. He leads a team of very good service advisors who provide excellent service and have always bent over to take care of my car.

As always, the dealership itself is very luxurious and nice; just being there is elevating.

I highly recommend Fremont Lexus both for new purchases and service! It's a great experience with both the car and the dealership that will make life a bit easier.