Putnam Lexus Reviews

Lexus Enform will not let me cancel the renewal. What gives completly unsatisfactory for Lexus to allow this entity to not cancel a renewal. What a pain, no address, no email to discuss, just a phone number and they can't do anything if we don't know what city a sibling resides in.
Putnam Lexus is terrific, everything was professional and efficient onour purchase of a new Lexus. I will reccomend Putnam Lexus in the future. BUT I signed up for a year of Lexus enform, which we used only a few times the first year. I called to cancel the Lexus enform, but couldn't answer the security question I was locked out of the account and unable to cancel. I then looked over the web for another way to cancel Lexus enform, with no success! Sure hope Putnam Lexus can correct the one and only problem with buying a great vehicle.

No more complimentary car wash.
Service went down quality .

Very professional and personalized service. I really enjoy going to all Lexus' service departments. Highly recommended and will be back in the future.

Another great experience. Easy drop off. Fast, efficient service. Good communication. Easy check out.

Putnam's service team is always effecient, professional and transparent with their offerings.

Had a good experience purchasing our Lexus here. Service department is great...that is while you are covered by warranty and any service plans. Once you need routine maintenance or repairs definitely go to a local shop. They charge repair rates for a basic oil change...so expect to pay a ridiculous amount.

Great place to bring your car for service. I've been bringing my Lexus here for 4 years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in the kitchen (In case you wait for your car and need a quick snack) nice detail!

Came in for a recall, had an awesome loaner car! Staff were very nice and helpful. When I picked my care up it was washed and vacuumed.

Bad experience with the sales . Bad luck with my brand new car which I bought here. Not gonna come back .

Came in with some brake squeal and some other minor issues with my gs. Randy was very knowledgeable and helpful with the process in letting me know what each issue entailed and getting the car back to me asap. Very pleased with the professionalism and service here. Will be using them again if my car has any other issues.

It's always a professional, positive experience. Great customer service from the moment I enter the Service Bay to the moment by service rep. brings the car up when I leave! I'm so;d on Lexus and Putnam!

Was at the dealership 4 days in a row until we found a car that we were happy with Kal was very patient with us. We spent lots of time comparing different car features and what is available even looked into getting the car delivered from another state. Will definitely go back to Kal if we even want to buy another Lexus.

Considered value given easy, thorough, certified and OEM

Great customer service. Service adviser Fred Young always makes the process so easy. Would definitely work with him and recommend him again and again.

Great place. We knew what we wanted. We were pre-approved already with Credit Union. Just needed the car. Called the Dealer, told them we are over 2hrs away. They had car waiting for us and ready. It was that easy. Big thank you to Noah for all his help in making this happen for my daughter.

Bought a beautiful pre-owned 2007 RX350 here with an excellent experience. Everyone involved has been very helpful and efficient - manager Ahmed, Clarissa from internet sales, Brian and Pete from Services/Parts, and Jobelle from Finance.
They asked a fair price given the nice condition of the car, cared a lot our feedbacks during test drive, and kindly offered several replacements/repairs that many other dealerships won't offer...
In addition, they hold an extremely effective style dealing with problems: Save time, while no hassle/pressure at all.

I am always treated as a valued customer. Visits are always a good experience.

Excellent experience:
- Met upon arrival, friendly and courteous service staff
- Service completed ahead of quoted time

Fadi is the best. Putnam service gets ***** (FIVE STARS) because of Fadi.

Needed to get my car serviced. After hours dropoff location was easy to find, which wasn't the case with past vehicle manufacturer's service center. The people there were friendly and helpful, and coffee was good. No complaints.

Excellent service! They did a great job and the price was reasonable. They sent an uber to pick me up which made for a much faster service. Love it!

The service department is great they're always jumping into action the moment you get there to help, I also needed some help with with my phone and had a couple questions about the navigation and they called in a product specialist, he listen to all my questions and patiently went over everything, never making me feel uncomfortable about asking maybe some simplistic questions, just a great Experience no matter who your interacting with!

Kent was efficient, friendly, informative and a really good customer service person. My car was well taken care of also.

Went in for service then started receiving an insane amount of spam. They also gave my email address to Lexus without my permission.

Always a smooth drop-off for service, haven't had any problems in a couple years of owning a Lexus bought here

Very friendly and communicative. I appreciate the laid-back professionalism at Putnam

The worst place I've ever witnessed Finance manager was reading a novel while he was attempting to do my numbers an embarrassment of a dealmaker. They were condescending because I don't look like I make the money that I do because I dress casual and have longer hair. I felt completely discriminated against and I recommend going to any other car dealer on the planet besides Putnam Worst disgrace of a business ever. I walked out mid-deal. I had 10k cash ready to put into one of their overpriced vehicles but left gladly keeping my business for someone worthy. I'm guessing you have to be a White Rich Looking Man to be taken seriously here. Disgrace to humanity.
Everyone was watching TV ha. Poor Putnam family.

Avoid Victure hands down slime ball. "If you don't drive up from San Jose now (4 o'clock pm) on a Tuesday no traffic at all going back home south" Huge lie. Then tells me he has a "manager special and I can only get it today" I asked for pictures and web site links to send to my wife he said "sorry I can't do that today only if you want the car". I then have him my two cents as he proceeded to ignore me on the phone and talk to his coworkers BS-ing.
Them old school tricks are for kids son go get an education because that kind of sales are out of date. Funny thing is the next day my wife and I drove 2x as far and bought a brand new NX300H in Modesto. LOL hope your manager reads this one you dummy.

My battery replacement service was fast and easy. The staff was communicative with me through every decision point.

Such a good experience at Putnam Lexus this month. I was bound and determined to fix my car situation and the sales team assigned to me worked really hard to help me find the perfect solution at the best price. Kal showed me four different cars, crunched numbers on each one, and was creative in coming up with a solution for what I wanted. His manager, Abdel, worked hard as well to find me the right car for the best price. They spent 5 hours with me explaining each option, the various costs, and the difference between financing and leasing. That's far more than my parents ever taught me! It felt so good to understand how this type of business works. Mark, who completed the financial side of the deal was also extremely helpful and set my worries at ease. To say I am happy with the result is an understatement. This has been the best car decision I have made and I am excited to be driving in style. Thank you so much gents! Do yourself a favor and buy your next Lexus here.

Got my first Lexus here. Hamid helped me for my purchase. I would come back for him once I need another vehicle later. The purchase experience just like the new vehicle , it is amazing.

My wife and I went to Putnam Lexus in Redwood City last weekend April 2 we were just going to look at what they had and what they had to offer. We were shown around by a very nice staff member Andy he was very knowledgeable about the cars he had shown us, but we could not find one we liked, till he came up with a special price on a 2016 Lexus NX 200 T SUV we told Andy what payment we wanted. About
30 min later after talking to his manager Andy came back with
the payment we wanted on a 3 year lease. About two hours later we were on our way home with our new Lexus. Thank You Andy.
Harvey T Parodi.

As always Richard took very good care of me and my car! Broke down everything that needed to be changed and knew exactly what my issues were. Professional and reliable.

Bob and Taz were amazing. Negotiation was a breeze. Car was immaculate and immediately addressed my concerns with buying my first big car purchase.

Went as expected. Courteous service and work promptly completed to my satisfaction.

Greg is always wonderful to work with. He is the best customer service representative, very professional and polite. Thank you for always providing such friendly and fast service.

Everyone is super friendly and they have a nice lounge where u can wait while your car gets serviced.

Worst experience with David Lenner, Internet Sales Manager and Client Portfolio Manager. Very rude and unprofessional. I was in contact with him through emails, negotiating a price for lexus nx300. Offered a number and got reply from him with "LOL! keep dreaming!" I was just curious what made him so condescending and insulting? I will never walk into this dealership, absolutely no respect for potential customers.

Quick and easy check-in and service. Randy is super helpful and friendly.

WARNING: Six months ago I brought my car for an oil change. During the visit the technician found that the left and right sway bar links were worn out and needed replacement. Thus I had the work done at another dealership without telling Putnam Lexus since I travel long distances with the car. On three subsequent visits they kept writing that the car needed sway bar links replacement during each recent inspection. In other words they didn't bother rechecking the sway bar links. Finally I have had enough. So I told them that I had had them replaced three months earlier. To me: that was pure dishonesty. I hope the technician/s and service personal show more honesty in the future.

We bought the 2020 Lexus RX350 here! Big big thank you to Noah! He was very patient to answer all our questions. This is our first time buying a car so we know little about the process but Noah just made the whole thing so smooth! Strongly recommended Noah if you want a good deal and a happy purchase experience.

Fadi is amazing and makes coming such a breeze, i only work with him given his attention to detail and always kind personality.

Randy was great, extremely knowledgeable and worked closely with the technicians to understand what items I truly needed additional service on and what items were upcoming. I appreciated the insight. The waiting room was also excellent to work in while I waited and the included carwash made my RX350 look like new again! Really appreciated the great service and will be definitely coming back.

I understand the limited space in the area, so the dealership is really jammed into it's location, but in the 20 minutes I walked around looking at the vehicles, no one came forward to assist. I am replacing my 5 Series and wanted to look at the FSport ES, bilut got no help and left.

Friendly staff, fair deals, really good prices in the area

Fadi is fantastic. superior customer service. EVERY single TIME

I purchased my car at Putnam Lexus, but after getting a horrible service from the service man, Richard Nguyen. I'm going out of my way to avoid doing any business with Putnam Lexus. Richard was condescending which I could put up with as long as I received right technical advice. But, he played cat-and-mouse with my questions, evading my questions he, for whatever reason, didn't want to answer and giving advice that wasn't convincing. And, his advice turned out to be wrong in the end, making me call Lexus emergency service again costing unnecessary towing fee for Lexus and making me lose half day's work. Condescending attitude and wrong advice, they are not a good combination when dealing with a customer.

I reported the incident to Lexus headquarters and Putnam Lexus. Lexus headquarters responded with an apology but Putnam Lexus didn't respond. That's when I decided to take my Lexus service to another dealer. Now, I drive extra 30 miles to take my car to another dealer for repair/maintenance service; Putnam Lexus is the closest dealership from my home. It's an inconvenience, but it's worthwhile since it gives me a peace of mind that I am doing the right thing.

At the time, I had a pending Lexus feedback invitation for another service I had received at Putnam Lexus. That service was from a different service adviser and was uneventful. I used that feedback opportunity to give a feedback on this unpleasant service. In the feedback, I think I made it clear that my experience was for a different service. I hope that the service adviser did not get any undue treatment because the feedback was tagged on him.

Great experience working with Richard here. He provided excellent customer service! Would definitely love to work with him again.

Always a quick and painless process to go to this dealership! Great staff, very helpful.

It was worst Customer Service experience,! I feel like they ignore me, did not call me back like they promise, I own previously 3 different Lexus , I own 2 now, I have 20 yrs of experience with Lexus dealers in USA, This one is the worst !UNPROFESSIONAL

Vastly improved service department personnel from a year ago. I was helped by four different staff members; check in, office counter, and service reps and they were all supportive and gracious. Kent was professional, efficient and helpful.

Hamid is extremely professional and I got what I wanted without any hassles.

From the minute we walked in, everybody was trying to make us feel welcomed and trying to find the ES350 with all the options we were looking for.Sal our sales representative was friendly and very courteous and never tried to push us into buying a car that is in their inventory. When we decided on what we wanted exactly he offered us a very good deal. The finance people we equally professional. We are recommending Putnam Lexus to all our friends.

Lexus' David Jenner makes the experience of car shopping extremely pleasant. He's knowledgeable and very patient responding to an endless number of questions I always seem to have. This is my fourth Lexus, 3rd from Putnam in Redwood City. My first Lexus was purchased in the DC area where I was living before moving to CA. When it comes to cars, David's demeanor and knowledge makes me feel like Lexus Redwood City is my second home. Thank you Putnam Lexus.

Great Customer Service as always! Its worth the drive over from Oakland.

Fantastic buying Experience!
I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now!

Doug and Putnum Lexus took great care of me. I felt like they were knowledgeable and service oriented. they got the job done faster then expected and gave me a list of options for consideration, no pressure.

The service was great. However, my tires were under inflated and my husband had to correct this afterwards. Also, I am a little confused and bothered by all the emails and phone calls after this service. This really feels like a waste of my time......?

When my car needed much more than what I had brought it in for (it is up around 78K miles now!), the service advisor that I worked with was very clear in discussing options with me, and worked with me on price and specials as well. Left a very happy customer!

They're great reminding you to bring your car in for service, but when you need to talk to talk to someone in service when your car dies, good luck.

I always have a positive experience working with Fadi!

The lounge area while the car is getting serviced is very nice indeed. Clean Place

I shopped at all three of the major Lexus dealers before buying my car. This place had the sleaziest sales staff. They flat out lied about the history of a vehicle on the showroom floor. Later another Lexus dealer showed me the equivalent of a car fax for that same vehicle and it was bought at auction and had major front-end work done on it.
From my personal experience here, avoid this place like the plague.

I brought my RX 350 in for a service at Putnam Lexus, this was my first time using Putnam Lexus. I found the service consultant assigned to me, Ben Nino to be extremely knowledgeable, friendly and was super clear in explaining details of the service report. I found the rest of the staff to be friendly and the service area was very clean and welcoming.

I've a Lexus dealership nearer to me in San Francisco but Putnam Lexus will be my #1 stop for everything Lexus related due to my great experience.

Greg and his team at Putnam Lexus always go above and beyond! Brought my car in for annual maintenance and everything went excellent!

I don't remember going but that probably means it was awesome

Amazing service and choices. Robert Garcia is always great to work with and finds the best deals.

We had very pleasant experience, we are very pleased with the deal we got, David was very nice and helpful for details.

My Service Consultant, Fadi, always makes sure my vehicle and I are well taken care of. I also had a great experience with Melissa in credit helping me sign up for a new service contract.

The Putnam Lexus service department always goes above and beyond the call of duty. Whether its giving updates on completion, informing you of any cost savings, or scheduling a loaner vehicle, whatever extra they can do they will. Shout out to Fadi, an amazing service provider.

Efficient, courteous and all-around fine experience.

After tow hour drive to Putnam Lexus we were left without the car.
Thank you very much Sales Manager and staff

Fadi is a Great Service Writer. Took great care of my car.
I would recommend Fadi as a person that takes care of the Customer as well as the car. Great Customer Service.

Great experience. Winston is very competent service advisor!