C

I would absolutely stay away from this dealership....

I would absolutely stay away from this dealership.
We had a horrible experience with them.
My wife and I have been test driving cars for the past month or so. We decided on the GS50. We were waiting to find the right color. We found one at Magnussen Lexus of Fremont. Being that we live in Sacramento I called the dealership and asked if we could do thing over the phone. I was given to Sonny Alvarez. He indicated that would not be a problem. He sent over the paper work. We promptly filled out and sent back. We were approved for financing. Being it was a Saturday our credit union was closed. So he indicated we can work with them the next buesiness day which was Monday to get a better rate. The next day went by and I did not hear anything back. Few days later I was told we got a lower rate with the credit union. He even sent over the break down of the price. It being a few days later (now Thursday) I told Sonny we would be there this weekend to finish up the paper work and get the car. Today Friday we were told the car has been SOLD. He did indicate that he had other cars for us. This could be considered Bait and Switch. During this whole process Sonnies communication has been horrible. At one point I sent an email to Bo Magnussen explaining my frustrations. I was blown off by him. Told he would hand it over to a manager (keep in mind Sonny indicated he was a manager). It was almost like he did not even want us to buy a car. We had to reach out day after day. We even had to do most of the leg work on getting a better rate. I received a call from Javier Rabago shortly after being told the car I was going to buy had been purchased to tell me they had other great cars. So to break it down
We found the car we wanted
Called and made an offer
Got approved for the financing
Scheduled the date and time to pick it up
Got told it was sold.

So now I have a ding on my credit while I look for a new car. Hope I can do within 30 days.

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