I emailed Sarah about a car I was interested in. I...

I emailed Sarah about a car I was interested in. I told her my budget and she called it an "embarrassment". It is for a used Lexus that is a fair price from KellyBlueBook. It seems very professional to insult a customer. I just want to know the manager who hired her. I do not what to negotiate with her manager, I just want to know what he was thinking hiring her.