Lexus of Richmond Hill Review

The service department is great. The sales department is pretty arrogant. Got 3 Lexuses and none of them from them although it is the most convenient location for me. Why? Because of attitude and their deals being inferior to other Lexus dealerships such as Lexus Barrie and Lexus Downtown.

The wife and I purchased a 2013 Lexus ES 350 From Kumar.

Absolutely the worst service, dishonesty, integrity, and the worst after sales service.

We negotiated a deal where in the first year, all oil changes were covered by the dealership. When I asked how many, the assistant used car manager Kasra (who's no longer there, surprise!) said "unlimited." I advised him that I do like to change the oil earlier than what the manufacturer recommends, just to keep the engine healthier. To which he said "all covered by us in the first year." In order to close the deal, we asked for another $1,000 off to make a customer for life. He went into some room, came back after 10 minutes, and told us to meet him half way; and he offered one extra oil change instead of the $1,000 discount. We agreed because he made sense of explaining that they did not have the room to discount the vehicle further. I asked him to put this into the contract, in writing, to which he responded "no need, we leave direct note in our system, which I have done already, and they'll know what to do when you come in. This is how Lexus works." We signed the contract and purchased the vehicle.

Not even a year has passed, and already they are not honoring our deal, because there are no notes on the system or the contract!

I have the dispute launched with head office!

A word of caution: ANY DEAL YOU MAKE, ENSURE YOU HAVE IT IN WRITING ON THE SALE BILL! (i.e. how many free oil changes)

Cowsi

Imtiaz is an amazing sales person. Buying a Lexus can be an overwhelming experience but Imtiaz made it very easy for us. He balances the needs of the customer with his dedication to his profession and company with equal amount of energy. I would unhesitatingly recommend all folks I know to buy a Lexus through Imtiaz. I wish him many years of successes.

Amazing!!! Very helpful and great service from Trevor - Service department

Best customer service!
Huge thanks to Laila rad

My favorite Lexus dealer, best services and good people. Nice place to stay and wait for service, also free shuttle or rental car available.

Bought the 2016 RX350 with the help of Jennifer Shao. Probably one of the best deal I ve ever got. Cheapest price in Canada! Jennifer was friendly, and helpful. Overall, my experience was great (despite the bad road work right outside the dealership).

We purchased a new NX200 from Lexus of Richmond Hill in October. The vehicle is top notch, just the right size and the buying experience was painless. Gary Coombs, our sales rep, helped us through the entire process - from test driving to delivery. Everyone at the dealership we dealt with were very professional. If you are looking for a new Lexus check them out -- ask for Gary.

Very pleased with the whole purchase experience at Lexus of Richmond Hill.

Kasra (Ray) Mousavi demonstrated a high degree of professionalism by providing me with his guidance, advice and objectivity. He is also available after the delivery for any questions you may have.

Excellent servicer, Wilson "Luxury" Leung.
You are the best.

Exceeds Expectations!

Archie Farrokhi :

This dealership was top notch! Archie went above and beyond . He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating service. . He gave us suggestions and his advice, but was in no way pushy what-so-ever. . So quick and professional. I felt like family by the end of the whole process! I would highly recommend Lexus Richmond Hill (Archie Farrokhi in particular) to anyone who is looking for a new car . He even picked us up the day that we were getting our new RX. Thank you Archie !!!!

Ting Ki "Ray" Tsang
Financial Services Manager

Great Experience!

Very personable and really made the experience great. He took his time going through the options without delaying the process. Ray went above and beyond. Everything went smoothly with no hassle. I would highly recommend this dealership. Thank you Ray!!!

I give it a 0 Star if I could, as they do not deserve even one star at all.

After spending over 2 hours on negotiating the deal, we agreed on the number. However when I was passed onto the business manager I noticed that the numbers were wrong, and I told him that what not what we agreed on. He became outright rude and told me that it is not his problem. So he called the sales manager, and he said he cannot give me the manufacturer rebate because if they do, they will not be making enough profit. They took a one thousand dollar deposit when we firm up the deal so I told them that they will have to refund the money because they backed out on the deal. Sure enough it took them a long time to refund, and the business manager tried to pull a fast one and give me a declined refund as proof that they refunded the deposit.
After another 30 mins of "trying" to get a refund, I finally get a proper refund.

I end up buying my Lexus else where the next day.

I bought a pre-owned Lexus in December 2019 from Lexus of Richmond Hill and had a fantastic experience. The sales specialist Amarjit Verma was very helpful, informative, and patient throughout the whole process. Overall excellent experience.

It is pleasure to come into Lexus of Richmond Hill and work with Luisa. She really is wonderful and helpful as we choose our car. She answered all questions and provided us a great deal. Luisa was excellent and very diligent during the car purchase process.. This was a wonderful experience all around.
Thanks you Luisa and Lexus team!!!!

Extremely happy with the purchase. i highly recommend Rod Roozbehani for his great Customer service and guidance. Very happy with him.

Hi:
My name is Richard and I live in Waterloo Ontario.
In 2015, I was looking for used Lexus RX 450, ultimately buying from Lexus of Richmond Hill. I was very impressed by their staff, in particular Rod Roozbehani. The team was very helpful in ensuring that I found a vehicle for myself and my family that met what we were looking for - a vehicle that was safe and reliable. The value for cost was excellent, and I could not find a better deal anywhere else. We are very happy with our purchase. Since that time, I helped a family member buy a used Lexus from Lexus of Richmond Hill and they are also very satisfied with their purchase and experience. I will be looking to this group first with future vehicle purchases.

Best service of any dealership. Jay was by far the best and helpful agent I've had. Highly recommended

I recently purchased a vehicle from here and had a great experience. I had been car shopping for the past month and had visited 3 other dealerships prior to this one. Lexus of Richmond Hill was a far better experience and I felt like I was being taken care of. Go see Jay Ramandi, he was super knowledgeable and honest.

I had a truly great experience with this process and Jay was extraordinarily patient as we looked at numerous cars, eventually finding me a great one! This whole team is incredibly professional and I would encourage anyone to go check them out!

Richmond Hill Lexus really???

Disappointing level of service!!! After 12 years of leasing cars from this dealership, decided to buy out the Lexus we had been leasing. Unbeknownst to us, if you have the vehicle certified at your own mechanic; the dealership will not roll over the ownership. Instead, you are penalized and must pick up the ownership at the dealer and line up at the MTO to have it changed over. You do not have the use of your car for several days until the MTO has confirmed the change. On calling Lexus Corporate offices, they advised franchises can do as they wish. No standards?

Nonplussed! Would not recommend Lexus or Richmond Hill Lexus Dealership. Nice thank you for 12 years of patronage - high end car; low end service!

My CT200h is not yet 8 years old but with over 330 000km I know that there will be challenges. The advantage of having my car serviced exclusively at this dealership is that the staff turnover is relatively low and they get to know us by name. There is that real commitment to caring about customers and that is seen at the front desk, I call it the Starbucks experience. I appreciate them always arranging for me to have courtesy car, always calling/ texting with an update, always doing what they need to do to resolve the issue. I can t say enough about the customer service provided by Carolina and the team! Thank you

Impressed by quality of service at this place. Especially I had a great experience working with Jay Ramandi. He was very thorough in explaining the available offers and helpful in picking up the one that works best for me.

I bought a lightly used Lexus ES350 and now I am very happy with my Lexus. I would recommend Lexus of Richmond Hill if you are looking for a vehicle at a great price!

Got a really good deal on my 2017 ES-350. My sales rep Gary Coombs was very helpful, courteous and professional. He and the credit manager offered me all the extra options (additional warranty etc.) but did not push me to get them, which made me very comfortable. I will for sure go back to them for my next Lexus purchase.

It's a good experience in the lexus of richmond hill. Gary Coombs provided a good professional service and explained me details of all car features. I really enjoy the new car and his service. I will definitely refer my friends to him. Thanks again!

The BEST purchase of Lexus RX350 through GREGORY ASHKENAZY!

I've got my Lexus RX350 in November 2016. This is the GORGEOUS car and the best service I've got from Lexus of Richmond Hill !!! And especially I want to say: "Great Thank you!" to the BEST, HONEST AND PROFESSIONAL representative of this dealership Gregory Ashkenazy!!! Larissa Toubis

Don't bother with these guys ... Their finance manager Ricky Wong promised me they would inspect the vehicle before I take over the lease. When I got there I found out they didn't bother inspecting the vehicle. Since then he has been ignoring several of my e-mails.

I paid 1000 bucks for their "Titan joke protection" I went to inquire about putting in a claim and my e-mails have been once again ignored by their customer service. I have been going through Heffner Lexus since . Way better service and their customer service reps always reply. Honestly save yourself some time and don't bother with these guys. I am 32 and bought over 13 cars so far but never felt like I was talking to the wall.

I walked into this dealership with my 2 kids and wife. plan was to trade my car for a lexus SUV. I might add that it was on a day that I just finished cutting my grass

The entire sales team judges by looks and so no one approached and when I look around they pretended that they were busy o avoid eye contact.

I turned around and left this dealership and Lexus as a previous Lexus owner.

Was thinking of purchasing a GX460 and luckily we were in the area so we stopped by LoRH. I was greeted by the friendly and very helpful front desk lady who got us Andrew (Sales) to help us out.

I explained to Andrew what we were looking for and he took the time to show us 2 GX460 - one in white and one in black. Andrew offered us to take the SUVs for a spin and we loved it, he took the time to explain everything to me but i already knew all the specs haha. Andrew was very patient with me as he answered all my questions and concerns with the vehicle. Andrew went out of his way to make sure this deal went smoothly plus got us alot more extras then what we were thinking of getting :).

When it came down to the paper work and financing Toulla (FSM) was very friendly and helpful to us, she went through everything with explaining packages in a detailed manner. Toulla also went out of her way with Andrew to get a special gift for us when we picked up the car (thank you :D)

To sum up this review, LoRH is an amazing dealership who will take care of you weather your in for a service or buying a new/used vehicle. I will be back soon to purchase my dream SUV LX570 :)

5/5 for dealership, 10/10 for Andrew and Toulla.

Just purchased a car with Amar and Anthony. It was a very professional dealership and I had an amazing experience! Amar was very friendly and kind and he was very accommodating to our needs. I was able to purchase the car in an amazing condition. They also decorated the car with a bow when I picked it up which was lovely and I would definitely visit here again for future deals.

We've been clients of Gregory Ashkenazy, the Sales Consultant of Lexus Richmond Hill, for a numerous years.He is always helpful and treats his customers in a high professional manner. He always meets our expectations. We enjoy working with him!

I had gone in with my dad to shop for a new car, with no real intention of getting one that day, as we were comparing a few brands. Fadi was assigned to us and was a breath of fresh air in how he handled our questions and queries. After a bit of back and forth we were able to secure a great deal and got the car that we were looking for. Fadi's mannerisms and professionalism was great, yet he also made it feel personal. Great job!

As a loyal customer of Lexus, I am really satisfied with all the great customer services. Leila in service department is a professional and a nice person who explained everything s before service and it made me to have a good understanding about their services. Also her colleague Ashley is so helpful and she always communicates with customers very nicely and professionally. I feel like I am at my home.

From our initial meeting to vehicle delivery, we received extremely professional service from Imtiaz Cheval. He went above and beyond, as well as answered all our questions by addressing any/all concerns. Would definitely recommend to friends and family.

Didn't get the experience you expect from Lexus dealership. I had a feeling that I,m not welcome here and main idea of sales guy was "buy it now or don't waste my time"

Went there a couple of times to finalize a SUV. My sales associate was Amar. He was helpful and detrimental for my car buying. Sincere and friendly.

I have been a customer at Lexus of Richmond Hill for several years. The service has always been exceptional. I would particularly like to thank Greg Ashkenazy in the sales department. I don't think you will find a harder working, more dedicated and more committed automobile professional in the city. He goes way above and beyond his duties and responsibilities, ,and provides an impeccable service to his customers. If you're looking for the right person for your Lexus purchase or lease, look no further. You will not find a more knowledgable, experienced and hard-working individual who will do his utmost to satisfy all of your requirements and expectations.

I just traded in my lease for a 2020 RX 350 with Archie, just wanted to send a note to say that I was very impressed with the service and care provided. I am very happy to be doing business w Lexus and I absolutely love my new vehicle. Thanks again to Archie and also Anthony for helping provide me w a great deal and excellent service!! Way to go Lexus RH, you guys are awesome.

I was very satisfied with the Routine service and specially Mrs Laila Rad was very helpful and always recommend good advice and service to us.

Wilson L. was an excellent sales professional who really took care of us & made sure we chose the right vehicle. Highly recommend!

Always a pleasure dealing with Lexus of Richmond Hill

My overall experience at Lexus of Richmondhill was amazing. My sales representative Luiza was outstanding. I had purchased a lexus once before, but the customer service is uncomparable to Lexus of Richmondhill. Every single detail had been broken down to me and when i had recieved my car, Luiza made sure to break down every detail about servicing, the car itself, the stereo system and all the features that came with the car. Even showed me what to do incase of an accident and all of my options. She put so much effort into making my experience there unforgettable and was kind enough to surprise me with a big red bow ontop of the car. Her service was amazing from the beginning. Very professional and a lot of body language!

I had the pleasure to meet with Archie Farrokhi here. Although we were not able to reach to a final deal, his patience, knowledge, honesty and transparency were superb. Really enjoyed talking with him and having his business.

We had the pleasure of buying our CT200h at this location. The dealership is impressive and speaks to the quality of the brand. We were serviced by Imtiaz Cheval who was very helpful and professional. He guided us through the whole process and made the experience very pleasant. Overall, the experience of buying a Lexus was a breeze specially thanks to the excellent service of the sales consultant!

"GREAT STAFF" - Hamid

In the eve of the new year, I have leased a NX200T Lexus absoultly fantastic from Lexus Richmond Hill. I had really nice experience with this dealership and their patient, understanding and very professional staff, in particular Archie Farokkhi the sales associate that helped me. Because of the end of year and less options to choose, Archie did his best to show me the right car with my desires. I would strongly recommend him and this dealership to the all my friends. Also, I would like to have special thanks to Vahid who was really patient with me and helped me as well.

I would like to thank Amar for all his help put into finding my rx350. Amar was very knowledgeable and answered all the questions and concerns we had. Service was good and Amar made sure we were satisfied with our vehicle. Thank you for all your help!

you have to meet the sales name katie she is great

Professional staff makes the dealership shine and makes customers return even If it's far away

Leased a new vehicle from Richmond Hill Lexus, the salesman Archie was pro-active and worked with me and for me to make sure I got exactly what I was looking for. The entire dealership is clean, everyone is very professional and helpful.

It has been over a month since we had purchased our brand new Lexus from Michael Tauro. I am very impressed with high professionalism and knowledge that Michael had shown throughout our experience at the Lexus of Richmond Hill dealership. Michael has been very responsive to our questions and any issues we had along the way. He went above and beyond in answering to all our concerns and also acted upon it. He is definitely an asset to the Lexus of Richmond Hill and would recommend him to my family and friends.

Thanks Michael!

From: Sanjiv & Karan

My wife and i where looking for a used Lexus GX 460 for a few months.
With all the great reviews we where hoping to buy from Lexus of Richmond Hill. The Sales associate Kumar Jegasathy was amazing and a pleasure to deal with. He went over and above our expectations he really cared and made sure we 100% satisfied with the vehicle and the condition that it was delivered. Thank you so much Kumar it has been 6 months since our purchase and we are as happy today as the day we picked up our Lexus GX 460.
Jason A.

Recently bought 2015 RX350 feom them, really went smooth. They gave me a test drive of couple of vehicles I had in mind. Great staff! My sales guy Jay was really understanding and patient with all my questions. Good communication made it even better. Thanks!

Consider this dealership as an after market dealership. The car is Luxury but this dealership is not!

Just traded in my 2012 Toyota Venza for a 2015 Lexus NX 200t and I could not be happier! I love my new car and thanks to Greg Ashkenazy I got a great deal both on the trade-in and on the new car!!

Horrible experience purchasing from Lexus rh. They didn't get things done right holding my fund over 2 months. I have tried to email the GM or customer service manager no one willing to reply. On the day I picked up my brand new Rx 350 L same day they called me back asked me to pay extra money. It's just horrible to buy a car here. Take your business to another Lexus dealership.

Thanks you for the reply, I have sent you an email Nov 6th. I have never recieve and reply from you. I have also sent another email today Nov 8. Hope to hear from you soon

I can't thank enough Archie Farrokhi for my recent purchase at the Richmond Hill Lexus. Archie was very helpful, friendly and nice:), patient and helped me and to my sister to negotiate a really good deal!!! Sandra was also very helpful when we were trying to get a grip on all the financial and contractual terms, etc. Overall, Thank you so much to Them! I will gonna highly recommended and Lexus Richmond Hill to everyone!!!

Buying a vehicle can be challenging but special thanks to Amar Verma and Toulla for going above and beyond. Amar made it very easy with transparent and honest communication and explained everything in a concise manner. He answered ALL my questions and is very knowledgeable and passionate in the work he does at Richmond Hill Lexus. And the cherry on top? The HUGE RED BOW they put on my new SUV when I went to pick it up!! Put a smile on all our faces! Thanks Amar for being amazing and I highly HIGHLY recommended him as your sales rep!

Amar Verma helped me with my purchase of a pre-owned RX350, and I couldn t be more pleased with the car or the service. Amar, and the pre-owned sales manager George Tzamalis, were both courteous, friendly, and professional. A sincere thank you to both! See you on the road! :)

Great customer Service Laila Rad got my annoying engine warning light fixed, fitted me in really quickly. Comfortable reception with WiFi, so you can work easily if you have to wait.thanks Laila

I just purchased an RX350 from Lexus of Richmond Hill. I just wanted to write to say thanks a bunch to Amar Verma. Thank you, Amar for helping me go through this unforgettable journey. I felt so luck that I met you on day one. The moment I saw you, I already made my mind that you are a person I should trust. You gave me a lot of good advises, sent messages, answered all sorts of questions and solved all of my worries. You really do go above and beyond to make customers satisfied. I am so grateful that you arranged the courtesy pickup today and made my trip so easy. I was particular impressed by the surprise you planned. My heart was deeply touched when I saw the giant ribbon on my car. Thank you so much Amar. You are an outstanding sales with great personalities. I will talk to my family and friends about my wonderful experience. Thanks again.

My maintenance visit at Lexus of Richmond hill was great today. All thanks to Alexis Batista. He was super helpful and explain everything in great detail regarding the future maintenance of the car and care of it. He is very friendly and attentive. The dealership needs more associates like him.

Had the pleasure dealing with Jennifer Shao, we recently purchased a preowned vehicle for my elderly parents. Jennifer was extremely patient and helpful with the sale, she and the Lexus tram went above and beyond for us.

Thank you Lexus of Richmond Hill.

Dave Chiu

Good customer service. Smooth transaction without going back and forth many times. Dillon is willing to walk the extra miles to make the deal work.

I was very pleased with all the outstanding service from the Lexus dealership in Richmond Hill. Mr. Gregory Ashkenazy helped me to find my perfect match for my business needs with the Lexus NX sport series. His expert knowledge helped me to lease my first car from the Lexus family. I am very happy with my selection of the Lexus NX sport 2017 model.

If I could rate a zero I would! Plenty of sales people . No acknowledgement that I was even alive even though I was looking at the nx for well over 25 min . Definitely will be going elsewhere to buy.

I am really happy with the service I have received by Lexus of Richmond hill and it s costumer service representative Laila Rad who was so helpful during my appointment.

We bought a car last week from the Lexus of Richmond Hill and totally lucked out by having Imtiaz Cheval as our sales contact. He was extremely helpful with detailed knowledge and experience about all cars, which made it super easy for us as customers to make our final decision. The transition was smooth and hassle free with all documentation in place!
If your looking for good customer service and great advice on cars, we highly recommend Imtiaz Cheval @ Lexus of Richmond Hill.

Gulamani

Received an email about vehicle due for service. Trusted and booked an appointment thinking it is an oil change as vehicle is at 25k. Never advised by anyone when dropping off the vehicle what was exactly being done on the vehicle even though it was clearly mentioned the vehicle was in for an oil change when it was dropped off. Another mistake trusting too much. Went to pick up the vehicle and was charged $93.60 + $23 for rental vehicle as it took them 5 hours to rotate tires. When I picked up the vehicle no one clarified again what was done. Had to ask the cashier what was done and then she stated tire rotation and inspection. Service was great till last visit but not sure what happened here. Worse yet when I complained they stopped responding completely. Bit sad to let your customer drop like this just because I brought a concern to your attention. Not to rip people off but be straight forward and honest. So that said when you go there ask exactly what is being done and if you are ok with what they are charging you then that's fine. Even if they are running around busy take your time and don't let them rush you. Very upset with the communication break down and just dropping the customer as I complained. Keep this up and you will always be looking for customers. Easiest ones to keep are the ones that are already at your doorsteps.

Did not like purchasing an expensive luxury car that was damaged

I purchased a used vehicle (Honda Pilot EX-L) at Lexus of Richmond Hill last week and I can say that the experience has been amazing so far. From dealing with the sales person (Rolan) to Finance and Service. This dealer really takes care of you from start to finish. I am glad I bought the car from them

They couldn't or wouldn't answer simple questions about the used vehicle I was interested in and stop replying to me but continued to spam me asking if I'd like to come and look at other vehicles on their lot.

Good dealership, I got good leased price from this store few years ago and done some service works there since then. Overall staff are good and take care of customers .

I recently acquired a preowned 2017 Lexus IS300 from richmond lexus. Amar was the sales man who handled the deal facilitated by Anthony. Both were very patient with me during the entire process as I had changed my mind several times during the entire process. Amar was very accommodating ing and made purchasing the vehicle a flawless transaction. He made himself readily available, responded to every text and phone call. Thank you to lexus of richmondhill

Was shopping for a car for over a month. This was the worst dealership I visited. Absolutely unprofessional salesperson. Completely rushed the entire sale and had zero patience. Actually took a phone call while I was with him to book another appointment. When you're buying a car, you expect a specific level of professionalism. Terrible.

I do not really wish to let the truth get in the way of this imagined visit. I did not come any closer than 100 meters from your treasured hallowed Lexus cathedral. Waiting for a bus, see . . . The whomsoever staffer who invented my 'visit' is guilty of poor judgment and the heinous crime of fake news. Should he/she be sacked for besmirching the hitherto good name of Lexus? What? . . . you think??

Our salesman was Greg Ashkenazy. He was very professional and helpful.
We are very happy and satisfied with service he provided for us.

Archie was great and helped us get the car we wanted. He went above and beyond.

Fantastic customer care. Laila Rad Always so polite and professional. Nothing is too difficult for her.
I always use LRH Service for any works needed on my car as I know I receive honest feedback and they will only do work that is required at a fair price. I trust them not to take me on!
I would recommend Laila :) she deserves much more than 5 stars.

Want to write a review for service advisor Laila Rad ,Dropped of my Lexus for service, and She help me out with my car.laila is very knowledgeable and professional. She gave me a lot of good advices as well for maintaining my car. Definitely will go back to Lexus of Richmondhill for future services. Thanks Laila Rad

I traded in my Honda and got RX350. They are very reasonable and try to help me to make the deal happen. They gave my amazing deals and bonus with this dealership. I will have my next oil change free of charge and had my premium membership with them.

Spent Saturday afternoon looking at a car and informed Robby the sales rep that I would return Monday after organizing some financials. Called Monday morning and told him I was coming by to purchase the car at 5 after work. Get a call at 3 that someone put a deposit on the car and it was sold. Bad business practice if you ask me, especially since I told him I wanted the car. If a deposit was all that was needed then I should have been informed and gladly put a simple deposit down until negotiations were finalized.

Well replied to Robin the guest service manager and yet to hear back from him. Looks good to reply on here but not follow through.

I went to Richmond Hill Lexus to look at a 2003 RX 300 that was being sold as is. Rod walked me to the vehicle. Right away his attitude was aggressive... so take a look inside and tell me if you want it. It s an as is vehicle so there is no room in the price. It s $7000. Tell me if you want it.

I asked to test drive the car. He states they never let people test drive as-is vehicles. We drove twice around the parking lot. I poked the accelerator for a second to gauge the engine. Rod yelled at me. Loud. In my ear.

I parked the car and commented that the engine light was on and that I needed to plug in a code reader to see what the fault code was. He said fine and walked away. The engine code turned out to be an O2 sensor. I opened the hood to look at the engine and noticed silicone holding a cracked engine cowling in place. Rod walked up behind me and yelled what are you doing .

I asked him why he was yelling at me and pointed to the silicone. He reached on to the engine cover and picked up an old headlight bulb. He shook the bulb towards my face and yelled at me again what s this . I replied that it was obviously a head light bulb and that someone must have left it there when changing bulbs. I then politely asked for a different sales rep. He returned with the Used Car sales manager who started yelling at me from 20 feet away you can t plug a code reader into our cars

I replied I can t believe you guy s are still yelling at me. You guys are unbelievable. I asked Rod if I could plug in a code reader and he said yes so yell at him . Rod claimed he was too afraid to say no to me . Then the used car manager shook the old lightbulb in my face and yelled and what s this .

I said holly crap, it a lightbulb that someone left on top the engine. Do you want to sell me a car or do you want to keep yelling at me.

I went to Rod s office. He said did Rod tell you the car has been in an accident ? I said no . He said, did he tell you it has been in four accidents ? I said no . He offered me the car for $6000 instead of the $7000.

I asked him to put a dealer plate on the car so I could drive it around the block. He refused. Then he agreed. When I went for the test drive several more serious problems became apparent.

Obviously, I did not buy the car. My complaint is not that the car was a mess. My complaint is the level of aggression towards the customer.

So this story ends with me driving up the street and purchasing a 2005 Highlander from Richmond Hill Toyota. The Used Car salesman was Bob. He was a pleasure to deal with. The Highlander was being sold as-is. We went for a test drive (no objections). Together we noticed a few problems and agreed on a price.

I don t want any of my complaints with the Richmond Hill Lexus Used Car Sales team to reflect poorly on Lexus. I bought two new Lexus s this year from Tony Graham Lexus in Ottawa. The car s are amazing and The people at Tony Graham are fantastic. My search for an old Lexus or Toyota SUV took me to Toronto because the supply in Ottawa is pretty sparse. My advice to Richmond Hill Lexus is to swiftly replace Rod and the used car sales manager and anyone else that treats customers so poorly.

Looking at other google reviews, my less than satisfactory experience with your used car sales team is not an isolated incident. These two individuals neither like nor respect customers. They don t belong in the same building as a brand so committed to excellence as Lexus.

In their own defense, they will likely make up a story about what a horrible customer I was. So I invite you to check in with Bob at Richmond Hill Toyota or Kevin at Tony Graham Lexus. I m certain you ll get some very positive feedback.

I hope you do the right thing for your dealership and for the Lexus brand.

I recently picked up my LS500 with an intense electronic package. Imtiaz patiently explained many times the basic operations. His knowledge and his ability to convey the operations in simple terms was a welcome relief. The whole sales process with Vince and imtiaz was handled with the utmost professionalism. Thank you gentlemen.

I've bought my Lexus NX 300 2018 from here.
Very friendly and comfortable atmosphere is here.
However It's a bit far to me, but via my friend's, Payman Safaei, I came here.
I was very satisfied with my sales person, Archie Farrokhi, and finance manager Naz Esmaeili.
I found Archie a helping character in other issues also!

And for my last service visit I need to offer my thanks to John Yearwood who was my Service Advisor, and eased everything and provided a super service.

Took my 08 is250 for a recall. Service advisor Alexis was super helpful and very friendly. Entire staff was cheerful, helpful, made process as pain free as can be. 5/5 From me.

Had the best of everything- car, customer service and overall experience!!! Highly recommended! Archie Farrokhi is the guy to see! He made this purchase the best experience ever. Definitely coming back next year -)

I recently bought a pre-owned vehicle at Lexus of Richmond Hill and was very pleased with the whole experience. Imtiaz Cheval was very professional and went out of his way to close the deal. He met me at the dealership on his day off on two occasions. The dealership repaired everything that I had requested and the car was in pristine condition. I would recommend Imtiaz and Lexus of Richmond Hill to anyone looking to purchase a Lexus.

Recently purchased a certified vehicle from LexusRH. Amar Verma, the sales rep, did a good job assisting us finding the right car. He was easy to deal with, friendly and polite. We will use this dealership and Amar again.

Thank you to Dillon from Sales and Jak from Service for making our family's first Lexus purchase and maintenance a great one. Dillion approached us in a very friendly and professional manner. He asked us what we wanted and he was able to deliver. Jak installed our winter tires on the car. The great thing is, not only did he just install the tires but he also made sure the car was in perfect condition. The car was clean both inside and OUT. He also wrapped my old tires in plastic bag and even put them inside the car. If anyone needs service done, go to Lexus RH and look for Jak, his service and customer service will not disappoint.

- Camarador Family

Greg Ashkenazy has a great knowledge, experience and competency related to automotive, that make me choose Lexus among other cars. Thank You for excellent service.

I got a is 300 a few weeks ago through imtiaz cheval and I really love it. I had a great experience with picking out what I wanted with the budget I had and definitely felt as though they appreciated me as a customer. Overall awesome dealership and exceptional service!

You will see the worst customer service you may experience in a luxury Auto showroom in this Lexus branch.

I recently acquired a Lexus RX 350 at RH Lexus. In 20 years of purchasing new vehicles, this was the best sales experience I ever encountered in dealing with, Greg Ashkenazy the Lexus Sales Representative. Greg was courteous.patient and most important knowledgeable. RH LEXUS is a first class Dealership and Greg is an asset to their dealer operation. I would highly recommend Greg and Richmond hill Lexus to any new prospective car purchaser. Vlad Ru

Was there recently and the sales rep Fadi helped us find a new family car. He was so knowledgeable and helped us feel confident in our decision. THANK YOU!!!