Richmond Hill Lexus really???

Richmond Hill Lexus really???

Disappointing level of service!!! After 12 years of leasing cars from this dealership, decided to buy out the Lexus we had been leasing. Unbeknownst to us, if you have the vehicle certified at your own mechanic; the dealership will not roll over the ownership. Instead, you are penalized and must pick up the ownership at the dealer and line up at the MTO to have it changed over. You do not have the use of your car for several days until the MTO has confirmed the change. On calling Lexus Corporate offices, they advised franchises can do as they wish. No standards?

Nonplussed! Would not recommend Lexus or Richmond Hill Lexus Dealership. Nice thank you for 12 years of patronage - high end car; low end service!