Lexus of Portland Reviews

Try to buy a vehicle, they claim they can't sell it because it didn't pass inspection, someone else claims a manager plans to buy it. The next day the price goes up on the car. These people jerk you around

Process took longer than I anticipated, especially given I was paying cash for the vehicle (no financing was required). Focusing on increasing the speed of the transaction would be preferred.

Don Smith is an AWESOME service consultant! I highly recommend him!

Thank you Awad, and everyone on the Kuni Lexus team for making my experience buying a car a wonderful one to remember.

Streamlined and efficient buying process was greatly appreciated. Pricing was straightforward and upfront.

Wonderful service an amazing team!! Would highly recommend everyone at Kuni Lexus.

I've been here many times since I bought a Lexus here. staffs are friendly and service is good.
I like the service adviser here and commit their promises.

My husband and I went to Kuni Lexus & was greeted warmly by Jeremy Charmak. He was without a doubt so helpful & knowledgeable we were put at ease right away. He took the time to answer our question's without us feeling as though we were taking up his time. We, at no time felt we were being rushed into a decision we would later regret. As we were signing final paperwork ( around midnight) Jeremy was so exceptional in his attention to us, made sure our car instament's were set to our desire's, even setting our "home" direction, so we got home safely. What an amazing experience!! Don't take my word for it, come check them out for yourself, and ask for Jeremy Charmak, he is simply amazing.

I experienced a tire blowout on Thanksgiving. Friday morning, I arrived without an appointment and the team took great care of me. I am grateful for the service team at Kuni Lexus of Portland.

Great customer service. I trust Jeff to make sure that what needs to be done gets done, and that it's done right. I wouldn't go anywhere else.

Summer is very helpful, welcoming, and a pleasure to work with... Service is fast, efficient, transparent, and quality.

I have bought many vehicles in my life, but my experience with Awad Warfeley (Sales) and Ian Kim (Financial Manager) was above and beyond. They both had jovial personalities. We bought a first vehicle for my son. Awad has such a kind heart. We were at the dealership late after they were closed. After we purchased the vehicle, my son was struggling to figure out how to get the Bluetooth to connect to his phone. Awad was leaving to go to his home, but he saw my son struggling. He came over and spent approximately 20 minutes figuring out the connection. Thank you for the wonderful experience.

Nicole DuBravac is probably the most patient sales associate on the planet. I first met her 2.5 yrs ago when I started thinking about upgrading my older Lexus. Over the past 2.5 yrs, she saw me through multiple test drives, a loaner, and finally (!) a decision and purchase. She was always responsive, professional, and never pushy, so I continued to ask for her every time I went into the dealership. I was fortunate she was still there when I bought! Thanks Nicole!

My sales person was Amir Fazal. I recently bought Lexus SUV 350. Amir was very courteous, extremely helpful and very professional. This is our 4th time buying Lexus through him and due to the way he conducts business, is the reason we ask for him only. I would highly recommend you to see him if you would like to buy car.

Thank you Amir!

Always great service and hospitality here. Quick and efficient servicing if you're waiting and a nice waiting room with TV, magazines, coffee, pastries. And I'm always offered 2 chocolates when I leave. Always a very pleasant visit.

Thank you to Duy Dang. He was the most relaxed sales person I have ever met. We could not of been happier when you helped us find our new Lexus. I had been looking for a few months and had my top three cars picked. Duy did not pressure me on anything and was very attentive.

Thank you again Duy for making it so easy.

Everyone was very accommodating, and fully explained when I had questions or concerns, which lead me to be comfortable in the purchase.,

I needed quick service because we were going on a car trip to Montana. You were booked but made special arrangements to get me in. Thank you for prompt and great service.

Ryan Davis was outstanding. Answered all my questions. Gave me a loaner car. Filled up my tank with fuel! The video from technician on my service was very awesome. I felt very taken care of and definitely will be back for service. Thank you !

Bradshaw Fairley

We were early for our appointment because we drive over 1 1/2 hours and we never can tell about the traffic. We were met my a very nice young man who made us feel welcome and it was no problem we were early. We were then shown to a. Service advisor Summer. She was so friendly and very competent. She secured our loaner car and got us on our way. She kept in contact with us by text. When we returned she explained everything done and invited us to return and gave us chocolates! I do appreciate the excellent service!

Kuni performed some vehicle maintenance for me recently. I'm usually a DIY guy and generally loathe the idea of getting service at a dealership. That being said, I've had very good experiences at Kuni Lexus. Don Smith is the service department is great. I trust Don to give me good, honest advice. Drop off was easy, my loaner was nice, and they turned my car around same day. When I picked up my vehicle it had been cleaned, the gas tank was full, and I got some chocolates. I appreciate those things and I believe that Kuni is going above and beyond to earn my business. In terms of pricing, Kuni ain't the cheapest but their fees are competitive and their technicians do solid work.

I've bought two cars from Kuni and this is the second time our Lexus has been serviced there. I would absolutely do business with both the retail and service departments in the future and have and will recommend them to others.

Joe Hurst was fabulous! He knew all about the f sport rx 350. We enjoyed his efficiency, competence and positive attitude. Would love to do business with Kuni Lexus again someday.

I cannot think of a way my needs could have been better served. Chantelle, service writer is the best I have ever seen.

I went in to look at a Lexus NX200t and could not decide on color or whether or not I wanted the F Sport. Chincha helped me greatly through this process and was an amazing help. Chincha was definitely 5 stars. I began talking with Jeneva via e-mail about pricing and she completely stopped talking to me. I did not purchase here because of this and I would give Jeneva 1 star, however, I'm leaving the review at 5 because of Chincha. Thank you so much Chincha!

Don was very informative and sensitive to the fact that I was in a hurry. I will definitely recommend him and Kuni Lexus of Portland to all my friends.

Great service, always friendly, helpful and accommodating.

Incredible, have bought 2 cars there and will be back

They care about their customers' experience and go out of their way to provide excellent service. I love the chocolate too!

I've always had a great experience getting my maintenance done at the Kuni dealership. If there is any delay, they are quick to offer me a rental. They always notify me of anything that comes up outside of the original work. I would definitely recommend them for any Lexus maintenance or repair work.

I got a car from this location. Michael was very knowledgeable and very helpful! Definitely a fantastic experience.

Don Smith, service advisor, is simply the best.

The exterior detailing makes our 2007 Lexus ES350 look like new.

We had high expectations. They were exceeded.
Hats off to all those who worked on our car.

Ryan has consistently provided outstanding customer service since I started to bring my vehicle in to Kuni Lexus for routine maintenance and repairs. Being able to have a loaner car with out any hassles makes the choice of Kuni Lexus easy for me!! He is always so professional and down to earth at the same time!

Bergen Allee was absolutely amazing. She made the whole buying experience exceptional. No pressure at all, it wasn't about making a sale, it was about helping me find a car and wanting me to be happy with my purchase, whether it was from her or elsewhere. She went out of her way even on her day off to respond to endless questions. Bergen and the others I spoke with at Kuni Lexus exceeded all my expectations. I would never go anywhere else to purchase a car. Thank you for a stellar experience.

My wife and I just purchased a pre-owned vehicle from Kuni Lexus, and Mr. Brett Day was a pleasure to work with. His professionalism and honesty made this experience the best one we have ever had in buying a vehicle. Thank you.

I'm sure everyone at Kuni Lexus of Portland is wonderful, but our sales agent, Jeneva, is even more wonderful! She's genuine, great to talk to, and she made our purchase much faster and smoother than any vehicle we've purchased before. Due to our schedule, we came late in the evening, but she made it possible so that we can test drive the RX 350 that we wanted, processed our trade in vehicle and drive home with the new one!

Jeneva took time to talk to our talkative 5yr old that we brought along while we were doing the paperwork, which I really appreciate because I have noticed many agents don't often do that.

She took time on her weekends to reply back to my requests that I had texted her about, which is my bad, but it was nice of her to do so. She tried her best to talk to management to fulfill my requests even though she could've just rejected, and I would've understand. I tend to make minor requests and adjustments after making a purchase, not because I'm demanding, but I'd like to see how professional the agent is. And let me tell you, Jeneva is the one to talk to!

If you decide to make your next purchase at this dealership, I would highly recommend Jeneva. You'll get absolutely nothing but great experience from her!

Now, I'm just waiting for the time I take my car in for service to see if Kuni Lexus of Portland offers the full experience.

Great experience and more than fair pricing on my trade. I ve been servicing my prior car at Kuni for the last several years and am happy to see that the high level of customer service is consistent across the company!

Everyone I dealt with was super friendly, helpful and knowledgeable. Thank you!

Purchased a new LC 500 sport coup last week took it back to have a clear bra installed yesterday, picked it up today. Free loaner and impeccable service from Matt in the service department. I also have to give a high five to Matt in the sales department as my wife purchased the car and said that he was great to work with. My third Lexus purchased from them and have never had a bad experience in sales or service.

Terrible customer service over the phone this morning when I called about the warranty services. Like the products but very disappointed about my experience with the lady who answered the phone this morning, she was belittling which does not match to their standards.

Jen was awesome! Best consultant I've ever had, will request her in the future.

Fantastic customer service! They truly care at this dealership and I highly recommend anyone to buy a vehicle or have your vehicle serviced here!

I can't say enough good things about our experience with Jeremy Rupp and the entire dealership at Lexus of Portland. It has been 2 months since we bought our car and I love it!. Jeremy made the experience so very nice, easy and never pressured or uncomfortable. Everyday when I get in the car I am reminded of how very pleasant the buying experience was and actually look forward to our next purchase. Let's not forget the actual paper work and Ryon (regretfully, I can't remember his last name), he was so very nice and again, no pressure to extend services. Explained all our option clearly and precise. Then there is Jarrod Marini, with technology in today's vehicles, he walked me through the systems and made it easy and clear to understand. Our experience has been so great, we will be back when it is time to upgrade.

Went to Kuni because my car had a slight shimmy that comes on around 60mph and smoothes out around 70mph. I heard they have a road force balancing machine so I went there to get my tires balanced. They manage to squeeze me in the same day which was nice. I waited for about 2.5 hours and they told me that all 4 wheels were unbalanced and balanced them for me. However the next day when I drove at highway speeds the shake was worse! It came on around 55 and would persist till 75-80. I looked on my wheel with the rear view mirror and at around 60mph I could see the wheel was a bit wobbly. As I was a bit far away and couldn't schedule another appointment with them in time, I took the car to a local tire shop and they balance it for me again with road force. They found that the 2 tires were very unbalanced and was able to adjust with the road force machine. On the drive back the car was definitely smoother.

Also, incidentally, as they told me my powersteering fluid was dirty during the inspection, I decided to replace my powersteering fluid. I found that they took out all the bolts for the powersteering cover but never put them back on so now I have no bolts left on the plastic cover and it's just hanging there (see pictures).

Overall, I'm impressed by the customer service and the waiting area amenities. And I was happy that they offer a complimentary inspection and car wash. However, when it comes to the actual task / reason I brought my car in, I was not as impressed. Whatever adjustment they did made the drive noticeably worse and I had to endure a long shaky trip. Also, if you take bolts out, please put them back in. Now I have spend extra time sourcing for them.

Your people are great, but using an east coast call service is a big mistake. It used to be easy to make an appt, now I'm hold for over 5 mins, or no one answers or I leave a message and no one calls back. This is my second purchase from Kuni Lexus and I miss the seamless contact I had before

Our salesperson was Charle Wilson. He was very knowledgeable about the car. Explained everything well and was very professional. He was not pushy didn t seem to mind the time he spent with us or any of our questions or concerns. In fact he stayed well after closing to make sure we were satisfied and happy with the car. It was the best experience we have ever had buying a car ( this was the 17 th car we have bought In the last 40 years). We will be highly recommending Charles and Kuni Lexus to our friends and Family.

Exceptional service. Rocky in parts dept provided great service and validated why Kuni Lexus is the dealership of my choice

Kuni was recommended to me by a friend. I will thank my friend. Had a very nice experience for my first visit. Thanks so much. Very friendly atmosphere!

I will never go to this place again after years of oil changes. Horrible experience with purchasing a vehicle. Lana Tran, completely unprofessional, rude and did not understand my concerns. She actually got into an argument with the Jeff Miller, one of the service consultants in from of me. The GM never even responded to my email after the incident. Never stepping in this place again. I wish I can give it 0 stars!!!

Purchased a pre-owned BMW here and worked with Brett Day. He was very helpful and took me seriously as a customer. Very professional manners and kept me informed throughout the lengthy purchase process.

I can't speak highly enough about this dealership and, in particular, the salesman we worked with Jeremy Charmak. We live in Bend and had a fairly unusual situation where my wife's car broke down on Mt Hood while she was driving alone back from PDX. We were already considering buying a new car but hadn't set a timeframe, this seemed like a sign haha. While waiting for a tow truck I found a listing for a car we liked, called the Kuni Lexus dealership and worked with Jeremy who gave me a very fair price over the phone on a certified Lexus. He sent a car to pick my wife up, brought her to the dealership (over 3 hours drive round trip) and she drove a new car home within a couple of hours. Their prices are great (better than any price I could find within 500 miles on a comparable vehicle), no nonsense sales tactics or haggling and they worked with us to make a pretty stressful event super simple. There's a reason this dealership is so highly recommended. Thanks to everyone there and Jeremy, you're a champ.

We have had nothing but excellent experiences at Kuni Lexus of Portland. From the moment we purchased our Lexus in 2016, to every single maintenance visit, our experiences have always been pleasant. Today, due to COVID-19, we tried the valet pick-up from our home for our regular service appointment. Jonathan picked up our car, had it serviced, and it was back in our driveway within 2.5 hours -- way quicker than we anticipated. Communication is outstanding, and everyone we have interacted with has been kind and helpful.

Nice waiting room. We came in to have them investigate why car alarm goes off randomly. Their Tech's couldn't find it. Ended up being talked into high dollar repairs.to be scheduled. They tried to convince us a leaky crank seal was a safety issue I just wanted the alarm to stop going off. Found it was tab of carpet keeping trunk lid switch. Open.The crank seal will get resolved on total engine swap. I dislike posting neg. Reviews. You have to listen to customers. Not upsell.

Came to get my Lexus serviced. Great customer service, not so great stay. The complementary food is great. The environment? Not so much. It was pretty cold inside, but I was wearing a jacket. I forgot to charge my laptop before coming and found myself hunting for a power outlet, barely able to find one. Internet (Wi-Fi) constantly stopped working. Beats other dealerships though!

Turns out that it needs a new timing belt. Will be coming back

UPDATE: 4/23/15
They did what other dealerships did wrong, they fixed everything that they had to do and didn't have to do! Great staff, great attitude! Completely unexpected.

So Friendly came to buy one RX 350 the paper work was ready to go , At the last minute we change or mind . While in the car getting to know everything about it, I seen a different RX 350 it look so much more aggressive well I ask my sale guy if it was for sale and it was, we took the RX 350 F Sport for a test drive know problem they cancel the previous sale and wrote the new one, up and the rest is history.

In November of 2013, I purchased a 2005 Saab 9-2x Aero from sales rep, Daniel Okhotin. Thinking that I was buying this vehicle from a Lexus dealer, I expected an honest experience where I would be purchasing a car that required little repairs off the lot. Daniel ensured that my car was fully inspected by the Kuni Service center and "passed inspection with great results." Furthermore, Kuni insured the vehicle with their K Certified Limited Powertrain Warranty. With this, I purchased the vehicle.

Almost immediately after I drove the car home to Colorado, it became apparent that my newly purchased car had a significant gas leak between the hard and soft fuel lines. The leak was so bad that I could not drive the car due to the over-nauseating amount of fumes entering the cabin. I notified Daniel immediately and he offered no resolution because leaking fuel lines are not covered on the limited powertrain warranty. The cost of this repair? $550.

I recently took my car to a specialist here in Colorado because my radiator had cracked and my water pump malfunctioned. To my dismay, when the mechanics opened up my engine, they found that my timing belt was 10 years old. The factory owners manual REQUIRES that the timing belt is replaced without question at the 8-year mark. Daniel and Kuni Lexus sold me the vehicle at 9 years since production date.

I reached out to Daniel recently and he completely dismissed my request to have Kuni pay for the replacement of the timing belt stating that my if my vehicle's timing ripped it wouldn't harm the engine, therefore, it was not a necessary repair prior to sale. The fact of the matter is that if my timing belt did rip, not only would it damage the engine, but it would also not be covered by the K Certified Warranty because I did not "perform the mandatory required maintenance on the vehicle." The cost of this repair?? $1,200!!

How am I as the buyer, who has been guaranteed by the seller, supposed to know that the 9-year old timing belt was neglected in the "Safety Inspection" when it was a factory-issued mandatory maintenance repair at 8 years of age?

So now, I am sitting with a car that I have been forced to put around $2500 (new water pump, new radiator, new timing belt, new fuel lines) of repairs into that came directly out of my pocket. So much for a honest dealership with great warranty, huh? I have all title information, shop claims and invoices to back up this entire horrible experience.

Bill took the time to explain details about my service and help me navigate a few items like new tires and brakes. He made my entire experience stress free. He was even able to coordinate drop off and pick up service.

I just bought a 2012 Prius from Kuni Lexus of Portland & loved the experience! I spent 2 days test driving numerous cars w/ various dealerships, and happened to be just driving by the Lexus dealership. I noticed a few Prius's in the lot, so I pulled in...and am so glad I did! Brett Day was the consummate professional very knowledgeable about the car I was interested in (despite it being a Toyota rather than a Lexus:-), & never once pushing me to buy the car (which is what I'd encountered at several other dealerships). I felt that his goal was truly to determine my needs and educate me on the vehicle I most desired. Thank you Brett & Kuni for a great experience!

I came to Lexus of Portland to take care of recall item and had a wonderful experience! Bill was very attentive! Got the car fixed, inspected and on top of it, drove a new 2007 RX, got my car cleaned, fuelled up and got delicious chocolates!

Update- after this upsetting call, a manager called me to fix the situation. We made an appt, and in 5 hours, my car was fixed and cleaned. They even sent me a video of my inspection and they didn't try to sell me anything. I changed my rating based on the actual service, which was excellent.

I was sent two recall notices for a low fuel sensor. Both letters detailed how this recall can cause sudden engine failure and possible death. I tried to fix this recall at Beaverton Lexus, but I cannot make an appt because they have no record of my recall notice. I pray that my engine doesn't die while I am traveling on I5. Thanks, Paxton, my "service" representative. I would give -10 stars if I could. TERRIBLE, DEATH-CAUSING SERVICE

Jeff my service advisor was excellent. I truly appreciate Kuni Lexus taking care of me and my vehicle.

I am a first time buyer, and naturally before making a first time vehicle purchase I did my homework, research, and mentally prepared myself to walk away from any, and all dealerships that attempted to take advantage of me. Over the course of two long months I had been put through the worst car buying experience imaginable. Dealership after dealership I was unsatisfied with the unwelcoming environments, unprofessional sales people, and the aggressive approach of making a sale. Just as I was thinking of giving up, I found Kuni lexus of Portland. I would like to especially thank sales consultant Jeneva Keller, and Debra Alexander in financing for their genuine kindness and welcoming hospitality. It was obvious to me that unlike my other experiences they were there to help me in every way they could. I highly recommend these two as well as this dealership for those looking for the best car buying experience.

Chris was easy to work with. Great overall experience. Loving the new Lexus!

We are very pleased with the car we recently purchased from Kuni Lexus with the excellent assistance from Dewey Dang. He had a clear understanding of the vehicle's features and graciously answered questions we had. If you want help from a sales assistant at Kuni Lexus ask for Dewey Dang.

Went in to mainly get my service light off. They said i needed my 60k service. (Luckily i bought the warranty) Didn't want to spend my whole day there as we had prior plans. They offered loaner car. Made me feel good as i thought it was offered to "VIP" customers. Not a customer who bought a used car. There's always nice people there

Summer is so awesome and I love her service and personality!

We were driving from Tacoma WA to Sacramento California for our friends wedding, on the way we started to have some mechanical problems with our car we stopped to check the problem at Lexus of Portland, The service department took the car to run diagnostics and gave us a loner so we could go to lunch, 40 min letter they called and give us an estimate to fix our car and because it was going to take some time to fix it they offered us a loner 4 wheel drive SUV at no charge so we can go to Sacramento and back, we had awesome on our trip all Thanks to Matt Iburg our service consultant for arranging everything,

Few days latter on way back we pickup our car all fixed up, washed, clean and filled up ready to go,

Thank you guys for the Excellent Service!!!!

Ryan was very helpful and attentive while all the staff there on the floor was willing to help customers at all times. Everyone was friendly and it was a very pleasant experience.

Daniel Okhotin is one of the most low-pressure car salesmen I've ever encountered. Although I haven't bought from him yet, he definitely deserves my business. He's really down-to-earth and makes you feel comfortable with the entire process. He's elite in his field and I'd recommend him highly. Ask him about his knowledge of romance languages while you're at it!

Great experience buying our first Lexus.
Yasu was a great and caring sales consultant. We felt no pressure and knew he wanted us to have just the right car.
Rob, our technology specialist was excellent at showing us the many things this Lexus NX hybrid is capable of.
Thanks to all at Kuni Lexus of Portland

My husband and I decided to visit Lexus on a Friday afternoon, and met with Bergen Allee after my husband had inquired about trading in his 2005 Lexus ES. We stopped in unannounced and met Bergen. Bergen was instantly someone we liked, who listened to our ideas and began working on a solution to our needs. She is very impressive with her warm personality and her knowledge of all Lexus products. We left Friday due to a previous commitment and returned Saturday to sign papers and finish the transaction. We were planning on buying a Lexus for my husband and an MDX for myself when we walked into Lexus. We ended up walking away with two Lexus vehicles. Bergen made that happen. I would strongly recommend Bergen for anyone looking for a Lexus.

Am from Twin Falls Idaho , I bought used Honda ,very good price , nice car , the best what I was looking on line & local dealers for two months,Mike Percival solved my searching problem in few minuets , he made the distance very close , helped me on shipping , financing & papers work by phone ,am amazed how much he is fast and provincial ,was nice dealing with you as nice the car you sold me , thank you !

Everyone we dealt with at Lexus was very nice. Chris Shaw was our sales rep.we really had a lot of fun with him, along with Mark, Maren & Shawn.. Everyone was very down to earth and seem to enjoy their jobs, we didn't feel any pressure. Chris really took time to work with us and visit with us as we waited for pricing and availability. We came in just before the end of the year, I told Chris I wanted a white or Silver car with black interior he drove us around the lot looking for one in stock. It turned out they didn't have one and it had to be ordered which meant delivery after the 1st of the year. We wanted to lease the car and were concerned that the monthly lease rate may change after the 1st of the year. Mark was very good at explaining how leasing works (I'd never leased before) and took the time to assure us that any increase would be minimal if any at all. So we tentatively agreed, based on the new years figures. We talked with Chris after the New Year and he confirmed that the prices would not be going up. The car arrived yesterday a Silver ES 350. Chris met us and introduced us to Maren who walked me through all the controls on the inside of the car....whew (that will take sometime to remember ) but she assured me I could call her anytime. I also want to thank Shawn who guided us through the signing of the lease papers. It was a pleasant & fun experience working with all of you. Chris.....we're lov'n the chocolates !!

Great place to buy a new Lexus your first car or second or third car.

We are new to the area and had purchased our last Lexus in Santa Rosa, CA.
Matt our salesperson was helpful and we did not feel pressured to purchase. We took a test drive with several models and he answered our questions well. He went out of his way to make sure we were happy with out purchase. We were able to stay within our budget and are completely satisfied with our RX 350!

Spencer is great and the staff were all friendly! I thought it was adorable how they offered the doughnuts again but in the little bags! It s the small things that count, too!

Over the years I have always received excellent service at Kuni.
They are very professional and prompt. They care about the customer experience, and it shows.

I highly recommend this dealership and in particular our salesperson Chris Shaw. He is the best! He was wonderful to work with from the moment we walked into the showroom until we picked up our new car. He was extremely helpful in assisting us with everything--from choosing the right vehicle to working through the price negotiations. I feel like he went above and beyond to make our experience as pleasant and stress-free as possible. He genuinely wants you to be happy and comfortable with your purchase and is very knowledgeable and enthusiastic about the Lexus brand. In addition, we also enjoyed working with Maren and Debra who were both very helpful and friendly. The dealership itself is very nice and they do everything possible to make sure you have a great experience.

We went there for luxcare, experience we got there was very pretty good and smooth sailing, Jen our service manager treated us very nicely and made us feel welcomed,
Thanks

My Service Consultant (Matt Iburg) was outstanding in every way. Courteous, understanding of the problem, and eager to get it fixed in the best possible manner. Wonderful representative for Kuni Lexus.

Terrific auto buying experience. Its been a long time since we bought a new car because of the historical hassle but none here. No sales pressure from the floor or F&I. an experience that we will happily go through again at our next purchase!

We have not bought a car in the last 5 years, but our recent purchase experience with Brett Days at Lexus of Portland had us kicking ourselves for not visiting the dealership sooner. The level of courtesy and professionalism we experienced was unprecedented, and Brett truly did everything in his power to answer all of our questions and made our purchase experience truly as smooth and enjoyable as it could have been. From the initial test drive to answering every questions we had about the car warranty post-sale, Brett Day truly embodied everything there is to be enjoyed about purchasing a car. Thanks to Brett Day, we will definitely return to Lexus of Portland for our future car purchases!

Jesse outlines in detail what needed to be done at this service and the cost, too.
There were no surprises.

We found a great pre-own car. Our 4th purchase over the last 20 years. We looked around but came back to Lexus. Ed our sales rep was nice and low key.

I asked the person who was helping me about something I heard that BMW offers their clients while thier car is being serviced.(pre covid). I asked if Lexus does the same.(chair massage) He laughed at me and told me someone was pulling my leg. This was a trusted person who told me this. I was offended by that. Plus I asked him what an $8 a month subscription had to offer and he never told me. He did not know. Also the young man who was to help me with my app. seemed annoyed to be asked to help me, I figured it out on my own.

Lana was terrific and worked very hard to find the right car for me

Alan Hardie is your go-to guy. He is thorough, responds in a timely manner, great problem solver, and very understanding in regards to the money you have to spend at times. He is always willing to help find a deal (if possible). I have had nothing but great experiences with Lexus customer service in general. We bought ours in LA and had great experiences and we just relocated to Portland and have had great experiences.