Lexus of Portland Reviews

Ed Swift was very accommodating as always. There was a glitch with getting the service and recall done in one day, but Ed made me aware early so I didn't go back to the dealership and wait around. I went home and came back the following day to get my car

We worked with Charles! He was an absolute joy to work with. He was so nice and informative about the specific vehicle we had driven an hour to see. He mad us comfortable and we felt zero pressure to buy. I would definitely recommend Kuni Lexus and Charles. Also Debra in financing was polite and efficient with all our financing needs. We did come in pre-approved with financing secured through OnPoint Comunity Credit Union. But Debra handled it all like a Pro!

Worst service ever! Unprofessional salesman. Don t buy car from there

Helpful people and always gave us a warm welcome. Keep up the good job !

Purchased a used car that I first saw on the web. Excellent experience overall.

good service... bad mechanics... they said I needed a new engine when that was not the case. I'm glad I got a second opinion. other than trying to charge me $6000 more than was needed, good place.

For the longest time, I've always been a firm believer that luxury vehicles were overrated and not worth the time and money to maintain. I've always been partial to Toyota because my parents have always bought Corollas and Camrys. My Uncle in SoCal is a Lexus fanatic and I never believed his Lexus cars were that much better until I recently purchased a 2007 Lexus ES 350 after totaling my Corolla. I bought this car from a different dealership in Portland and man, I've had nothing but problems with it and the dealer. Thankfully, I thought of taking it to both of the Lexus dealerships in Oregon. I got it all fixed up at Kuni Lexus of Portland and now it drives very well; it actually feels nicer to drive than my dad's new 2016 Toyota Camry! What I will say is that both Lexus dealerships in Oregon are excellent, but what stood out to me about Kuni Lexus was their killer combo of prompt/efficient/courteous customer service, luxurious waiting lounge complete with fancy coffee machine/snacks/Kuni-Lexus water bottles/fancy chocolate, and a more comprehensive used car inspection. The service team at Kuni actually found an issue that the other dealership didn't find that ended up saving me lots of money in the long run. They were also never pushy to get everything repaired, which stood out to me because I expected to get taken advantage of due to my lack of car knowledge. They were very transparent and honest about what really needed to be done on my car and what were just minor things that could be put off. My service advisor, Brad Dorshorst, went above and beyond to make sure I had my peace of mind about my less-than-perfect Lexus I bought from a shady dealer. He even contacted them with me to call them out for their business practices. It was a very valuable lesson in always getting your car inspected before buying and to also read up on return policies and the fine print on service contracts. I also had a great sales inquiry experience with Lana Tran. She was very prompt and professional with my questions. I also loved driving the 2017 ES 350 loaner car while my car was in the shop. I didn't want to give it back! It was amazing! It was such a treat after a horrible experience at the shady dealer I bought my car from. To top it off, Kuni Lexus even offered to replace my license plates for free with their own dealership plates just so I feel like I bought the car from them. All in all, my experience here was akin to a 5 star hotel experience (yes I've stayed at the Peninsula, New York Palace, Sutton Place, so I know what 5 star service is like.) If I do choose to buy a Lexus vehicle in the future in Oregon, it's a no-brainer: Kuni Lexus of Portland is the way to go!

Ed explained what they would be checking on my vehicle, offered a rental for the day. Did not want me to sit and wait, as it would take about 4 hours. I enjoyed working with him.
Rate A plus

my name is Alex December 29 i had to order the parts that not even half an hour i called to canceled so, part was$ 654.45 dollars cost me %20 restock fee which was $130.89 never agree for half an hours order the parts and return there is no re stock fee not any where weare not happy with your service we never buy any thing form Lexus of Portland again

Leasing my first Lexus was a wonderful experience! Ryan and Brett made everything so easy and were willing to accommodate me whenever possible. Great explanations were given about the car and the leasing process. Hats off to you two!! Thanks!!

Every one is great their staff sales service technicians and parts. If you've ever had service done here you cannot go wrong. Very knowledgeable on keeping your car running at its best

great to see during covid-19, driver wore face mask and gloves

The car was way pass the suggested service date but still had not reached the mileage because of the Covid-19 pandemic. As a result, a lot of work was required. Bill Turner went over all the work that was needed so we had a clear understanding. Also, the gentleman who looked at the tires was very helpful in explaining the tread wear and helping us decide on replacement tires.

Outstanding experience! My wife and I really appreciated the time and service we were given in shopping for our new car. We got there and the car we were interested in was ready and waiting for us. Note: they allow for drive time windows, so if you call ahead to look at a car they will hold it for you for a window of time, unlike some other dealerships, do you can look at it and not spend 45 minutes in traffic for no reason.

While test driving Bergen walked us through the different features for the car, what everything did, the added features that are not normally on the car, and then when we were considering buying she gave us two sets of data on the car as well as service history at the dealership. It was full disclosure for the car right down to a dent or mark that was fixed on the exterior. Bergen even went as far as to help me pull up my insurance card from my email when it wasn't playing nice before the test drive.

Once we decided to buy (after store closing time) we were then given time with a technologist, Rob W. who appeared to have hung around just to be available to walk us through the car if we did buy. He showed us all of the features in depth and set up the car for us and connected our devices.

And finally when it came to the closing paperwork we were way past closing time and Ed S. helped us walk through quickly as our infant was getting fussy after having waited so long at the dealership. Ed moved through everything as quickly as he could to help us get our baby home and to bed, making everything easy and seem less for us.

Even though we stayed way past closing time, we never felt rushed and the staff was all extremely friendly even as the minutes ticked on into the night.

I would definitely recommend this dealership many times over.

I give this place kudos for being prepared with cars and options we requested to try. The cars were on the lot, clean, keys ready. The assistance of the salesman and one other to walk us through the amenities was quite good. Paperwork that I was told would stay safe on a desk with numbers and a catalog disappeared while we were financing the car. I tried to retrieve it. Disappointing, but I should have been more responsible and kept hold of it. After purchasing a new beautiful 50k car, I asked for an umbrella as a thank you gift; I heard crickets. Last time we bought a Lexus, we were given matching Lexus travel mugs as a gift. So while not perfect, pretty good overall. We've all had 'that' car sales experience in which we roll our eyes; not here. It was nice to see the general manager is female. 4.5+ rating.

Our experience with the sales department was very good... at least for a car dealership they were very good! I did not feel any pressure on making a purchase and when we did reach a negotiated price they processed it very smoothly and efficiently.

I removed a star due to my experience with their service department, my first. I brought our vehicle in at the appointed time for them to do some touch up work on the body paint. They did not have my appointment on their schedule. They went from person to person trying to find out who knew about it and after about 20 minutes they finally put together something or found it. I was not impressed at all by the fact that somebody had dropped the ball. They had originally been the ones who called me to schedule the appointment, so they should ve known about it! In the end it worked out and they provided free loaner car which was very nice of them! I think this was an oddball glitch but think they need to talk to the person who dropped the ball.

Had a vehicle sell right from under me. Sales consultant did not guide me of what my options were knowing full well this was a desired vehicle to purchase. Would not recommend this dealer.

Great customer service! They cleaned not only the outside of my car but did the inside front window for me! And accommodated with transportation...made it so easy!

I recently wandered into Lexus of Portland and walked out with a car! I had seen a particular car that I had been coveting on the web- it was hard to find and popped up as a pre-owned at Lexus. I met Brett Day upon entering and he was wonderful to work with. He allowed me to take the car for a few hours to be sure that it would work for me but he best part were the negotiations on price- super easy, super quick. None of the awful being passed around for hours- in fact we negotiated via email and it was extremely painless! It probably wouldn't have worked out so well if Brett didn't go to bat for me- so thank you Brett for your assistance and to everyone at Lexus that helped with the transaction. My experience at Lexus of Portland with Brett was the best and my car is awesome! I'd give 10 stars if I could. :)

I was looking for a particular car (RX 350) with just the right wheels, upholstery color and mileage. The exact car showed up at another local dealership. Dewey & Amir recommended a salesman there who took care of me extremely well. Even though these men didn't make the sale, they offered to assist me with service and information regarding the car's features. They went above and beyond expectations. Over the past several years I have purchased 5 cars from Kuni and will certainly refer others to them as well.

Always great service, we were provided a nice loaner every time the service was expected to take awhile. Just brought it in for service and auto detail, they did a great job!

Looks like new, I would definitely recommend it. The car shines and interior looks immaculate.

I felt safe and I appreciate everyone taking care of my needs.

If you want excellent customer service and a group of people that really care. I would highly recommend buying a vehicle here. They treat you like family even after you buy a vehicle there. Couldn't ask for a better experience!

Marc was great! Gave me space to do my own thing and think.

My wife brought her 2011 ES350 Lexus in for new tires and an oil change. Instead of waiting, the service department gave her a Lexus RX350 SUV rental until the service was complete. After driving the RX350, my wife decided she liked it more than her ES350.

I contacted Dick Wros in Lexus sales and asked him if he would put together a trade in proposal and quote us a price on a RX350 Suv. Dick jumped right on it and shortly thereafter a deal was made. My wife is thrilled, thrilled, thrilled with her new RX350.

Dick's knowledge, professionalism and promptness were truly exceptional! Well done Dick and thank you very, very much!

I bought my car from Lexus of Portland. Brett Day was so helpful and patient with us. We were kind of picky but he provided us a very good information to select the car we wanted. I am happy with the service he and his manager Ryan provided.

From beginning to end. The service visit was second to none. Transparent from the beginning, super knowledgeable staff and a 5-star experience made for a great service experience.

Very poor customer service. My car was running fine and making no sounds and took it in for a 90K service. When I got my care it was making noises I have never heard before. Loud squealing sounds, so I took it back and they wanted to charge me $600 to fix what they messed up. Don't go here these guys are trash.

I'm on a 6 year relationship with Kuni Lexus of Portland, they are awesome. Friendly and knowledgeable staff. They connect with me on supporting the community and customer/client expectation. More importantly they treat you like a person and prepare you for upcoming maintenance based on the crews recommendations. Keep up the good work/fight ladies and gentleman.

Kuni Lexus of Portland made the SUV buying experience such a pleasure. Our salesperson, Rob Waller was very knowledgeable about the product and was very mindful of our time during the purchase of our new RX3530. We've purchased a lot of vehicles over the last 50 years and this was one of the best experiences we've had. Also thanks to Jim Johnson who came out to greet us and thanked us for our business and Debra Alexander for the quick processing of our paperwork. We will definitely recommend Kuni Lexus of Portland to all of our friends and family.

Working with David Marshall was really a unique experience for us. He treated us like his number one priority and we really felt taken care of during the long negotiation process. He is the most genuine car salesman I've ever met. Normally my wife and I are judged at dealerships because we are in our 20's and most dealers ask if we want to look in their used lot. I never mentioned to them that I was on a budget. We always know what we are looking for when we are looking to buy a car.

We walked in looking for a new RX 350 and we left with one. Overall we are happy with the service Kuni Lexus offers. Do they offer the best overall dealership experience we've ever had? I'd say yes and no. They do offer the best buying experience, but their service department could step it up a bit. I would say that Wilsonville Audi offers a world class experience in their service department, but you never feel a real connection with the staff. The sales people at Wilsonville Audi just want to sell you a car what ever it takes.

On July 10th 2019 Don Smith @ Kuni Lexus did a vehicle inspection on our 2002 LX 470. We needed an A/C line put in and needed an A/C charge. The A/C line is about 4 ft long and ran from the the passenger front tire to the heat shield just above the muffler. Sounds simple enough. Right? Nope. Lexus wanted to charge me $5,200.00 + to lift my LX 470 off the chassis just to put in the line. That s the most ridiculous thing I have ever heard. That was their way of saying we don t want to do it. I found a great shop in Portland to do it under $500.00. They didn t have to lift the body off the chassis either. A/C works awesome , front and rear. It did take 2 weeks though because Kuni Lexus Parts department kept sending the shop owner the wrong parts. The owner of the shop that fixed my LX 470 eventually had to go to Kuni Lexus Part Dept himself to get the right parts. Thanks Jess. You guys rock.
Don Smith @ Kuni was very rude to my wife as well. And he doesn t rock. My wife tried to explain what we needed when she showed up to our appointment. Don said he knows everything and he ll wait for the vehicle inspection to tell him what s wrong with the vehicle. Rude. We will never buy or service anything at Kuni ever again. They re crooks. Save your money and have your car serviced elsewhere. Trust me you ll pay triple here. They don t even get 1 star from me. Horrible service.

Everyone at the dealership is very kind, open and clear and helpful! And the heartfelt smiles go a long way...

I just recently purchased my vehicle from Kuni Lexus and this was my first trip to their service department. Having owned an Infiniti before, I am used to a high level of service. Let me just say that Chantelle went above and beyond to ensure everything was taken care of. The sales process was a rocky, but her service made up for everything! They even drove my car back to Vancouver so I wouldn't have to sit in 2 hours of traffic.

professional and expedient without loss of a personal vibe.

If you're looking for a Lexus this is the place to go. I worked with Brett Day, knowledgable, courteous, timely communication and with you through each step of the process. We are very satisfied with the vehicle, the process and the support. Highy recommended!

Initially, the experience was pleasant and the sales woman was professional and courteous. However, I've had several issues with the Bluetooth system on board disconnecting my music from the CT 200H vehicle after a phone call comes in. Although the service department reset it, it continues to happen. I also had scheduled a service appointment with them and when I arrived, they had no record of it. They decided to squeeze me in and the service rep indicated that it would take no longer than 30 minutes. Well, it turned to be over 1.5 hours. Had I not complained, I would have waited even longer. Since then, I was contacted by a portfolio manager offering a new lease on another vehicle since ours is coming up due and promised a 24 hour turn around time. I understand things happen so I let a few days go by and yet no response. After 7 days I withdrew my interest in a new lease with Kuni and all the manager could say is "An apology. Not a lack of interest, simply a lack of organization. Had 94 replies, and somehow lost track of your request. Sincere apology". Again, things happen but here I found and they confirmed that they are very disorganized which is a deterrent and a shame especially when working with a luxury brand like Lexus.

Replacement wipers for NX200t. I just purchased new wiper blades from the Kuni Lexus parts department. The reason I purchased new OEM wipers was due to chattering/skipping wipers while raining. I was told from the parts department that all purchases are final, no refunds or returns.
Lexus OEM can't be bad, so I paid $40 for the pair, only to find out the new wipers still chattering/skipping during lite rain.
I then ordered wipers from China for $10 for the pair, and they work excellent??
China also sells the insert replacements for the wipers. In addition, the China wipers that work great are designed with a low silhouette.

September 12, 2014

Dear Lexus Team,

This is a note about our experience with Bobbi Bjork who sold my son, Geoff Kirwan, a car last week.

This was the first car that Geoff has purchased on his own. He knew what he wanted and what his budget was. Bobbi took the time to work with him and was very kind with no pressure. She portrayed the kind of professional salesmanship that Lexus trains their people to use. There was a bit of a difference in the sales price and what Geoff could really afford. It was worked out with care and I think that both parties were satisfied.

Not only was Bobbi interested in Geoff and his buying experience, she was also interested in me as the mother ! We had good conversation and it did feel genuine.

I know that Bobbi is a new employee and if she shows these good qualities now, I am confident that she will continue to grow into the company and become a more valuable employee.

Way back in 1998, when I bought my first Lexus from Kuni, I knew Wayne and so the experience was wonderful. I have always trusted Kuni and so I am pleased that Geoff had a good experience.

Just as a note: the only sour part of the day was when we worked with the finance woman. Geoff told her that some of the money was coming from Rivermark and that all she needed to do was to send Traci at Rivermark, the confirmed car purchase price and the money would be available. He would then bring in one check and pick up the car within an hour or so. She wanted to finance it somehow between Lexus and Rivermark. Not only was she short with us, but also with Traci at Rivermark (I happened to be at her desk when Traci was on the phone with her). Anyway it is done now and all is well.

Best Regards,

Lynn Kirwan

I purchased a 2008 Gx470 it was a very solid experience. My salesman and his finance manager were excellent! Admittedly, I was a tough client to please and with every challenge I gave them, they handled it professionally and were courteous throughout the whole deal. I'd buy another car from them and would encourage anyone to do the same. Great work by their whole team.

Above average service. Nice dealer. Friendly staff.

Ed was a professional and completed the service even finished before I needed to be done. It amazes me how other dealers get it so wrong but Kuni gets it all RIGHT!

I had a wonderful time buying my 2015 Lexus GS 350 fsport from the nicest and most knowledgeable sales person, Eugene Kang. I've also had previous experience, servicing my older 2004 Lexus here. They treated me as well then, as they did when I brought my newest car in for its 1000 mile service check up. Its worth it, to service your Lexus here. Obviously, I'd suggest to go nowhere else, for your Lexus purchase! Ask for Eugene!!!

The service department has lost my business. Things were OK the first time I took my new-to-me 2010 Lexus for an oil change and general service check, back in December. Other than - it cost a crazy $300 and employees seem to have an arrogant attitude! Nothing major was done - just an oil chance and checking things out.

But the other day I stopped by to have them listen to a sound that happens when I'm maneuvering a tight turn. It's soon time for another oil change and general servicing, but I wanted to ask about this noise.

I was told it would cost $160 for someone to sit in the passenger seat and listen for the sound as I turned my steering wheel in the parking lot! Insane! This is not what I expect from a good service department that I can turn to with questions and not get ripped off.

It was obvious the person doing the intake didn't want to help. She told me all of the repair guys were out to lunch (it was around 11:30) and it would be an hour before they were back. I said I'd wait. She seemed annoyed that I was willing to wait an hour for a mechanic to listen to my concern. (BTW - I called the day before and asked if I needed an appointment for this and was told to just stop by any time.)

The intake person told me to just wait until my next oil change. She and someone else came into the waiting room. The other person told me what potential things that could be wrong, and said how the whole steering column would probably need to be taken apart for the analysis! They both seemed to want me out of there (and return later to spend lots of money on diagnostics).

Between her unwelcoming attitude and the cost of listening for the noise in the parking lot, I decided this is not the place I want to do business!

I'm use to having service departments welcome me to stop by or call up with questions -- all answered completely and with respect.

With previous cars, my friendly mechanics would gladly hop in my car and drive around with me for 5 minutes so I could show them the concerning sound or feel. They'd also check things out under the hood, or underneath the body of the car, and not charge for it. They'd only charge if work was done on the car.

So I'm going elsewhere. I've had several good recommendations for places that specialize in Japanese cars, including Lexus.

Just went to have my 2008 ES350 looked at the Beaverton Kuni Lexus dealer and they recommended both front CV axles to be replaced. They wanted to charge me almost $3,000 to have both replaced. I called 4 other mechanics in the area that do axle work and they all charge under $600 for the same thing. These are fully remanufactured or new Lexus parts and are full axles not just boot replacements.
The idea of a company charging 5 times more than any other company, with a warranty that is the same as the dealership is highway robbery. I purchased this vehicle knowing that it was a high end vehicle and expecting to pay a little extra for replacement parts and maintenance but this is ridiculous!!!! I will never take my car back to this dealership and will be selling this car and going with a different top end vehicle, but not a Lexus.

The staff was kind and accommodating. Even after I signed papers for an as-is used vehicle, they found a chip in the glass and immediately gave me a we owe voucher to bring it into the service department and fix it. And the service department was a great experience as well!

My advisers, Ed Swift this time and Don Smith many times previously, Have always been courteous, reliable, and knowledgeable.

My husband and I just purchased a 2015 Lexus 350 from Brett Day. We are very happy with our purchase. Although we spent more than we had anticipated because we started out with the idea of buying a preowned vehicle, we know that we made the correct decision. We previously had a Lexus and loved it. Brett did a great job helping us decide on the right car for us. We would recommend Kuni Lexus and Brett to our friend and family.

Everything at Kuni was great and I felt as if I was a person, not a number. Only problem came from person who made initial contact re safety recall: she told me it would be approximately 1/2 hour for service. Thankfully, Spencer told me it was more involved than that and arranged for a loaner for me. Please made sure contact people are better informed of service and costs. Spencer was great and kept the experience positive.

My experience at Kuni Lexus in Beaverton was very pleasant and the staff were super friendly and helpful. Everything was done promptly and efficiently. Would definitely recommend this dealership.

Ryan Davis is awesome. Tech's video detailing service is top notch. Whole experience a 10 except television in the customer lounge. Most of the customers (and myself) were males and the tv was turned to the Third Hour of Today show on NBC which no one was watching. I asked for the employee to put the baseball playoff on which was on ABC. He gave me gooblededook about the way the TV was set up but he didn't even try to fix it. Any TV tjhat can get NBC can get ABC and this gentleman couldn't be bothered. But that has nothing to do with the important part of the service experience which was taking care of my car. That was exceptional.

I bought my 1999 Miata from here. The service and facilities were excellent. The pressure was low and the coffee was tasty. Even though I was buying a cheaper used car, I was still treated with respect by Chris Popp and his team. I will definitely be back.

I was disappointed to learn that Jesse Lienwebber had left Lexus.
Bill did a very good job.

I ve always had the best experiences at Kuni Lexus. My car is older and we are outdoorsy so my car sometimes comes in a little dirty and even though I feel a little embarrassed next to all the newer shiny cars being serviced, no one ever makes me feel less important.
In fact the contrary is true of everyone there and that s one of the reasons I keep coming back. I feel I can trust the work being done and the clear communication between the mechanics, service staff, and myself. Thank you so much and especially to Don who helped me this round.

Best car buying experience if there ever was one. My next car might just be another Lexus just because of the people here. Keep it up

Overall the services are great, but Lexus did not offer good rate discount for loyal customer who would has the full service performance such as buying all 4 new tires and do the all wheels alignment at the same time, but still do not receive any good discount offer.

I bought my IS250 from Lexus of Portland and had the best dealer experience ever. Great team, no pressure, they acted as advisers and helped me get exactly what I want.

The service department has been great also. Top notch dealership.

Last week, I requested information on a used RX 350. Within minutes Jeremy Rupp responded. We set a time for my wife and I to look at the car. When we arrived, Jeremy answered our initial questions, then handed me the keys and told us to take a ride. Needless to say, I was surprised he didn't want to sit in the back seat and maintain a constant chatter about the RX 350. He let the vehicle do the talking, which we much appreciated.

What has most impressed me, however, has been Jeremy's helpfulness since we drove off the lot. I've always felt that car dealerships are pleased to see you leave, and the only time they're happy to welcome you back is when you're going to spend more money on service. After getting the RX back home, I discovered, much to my horror, that the small blemishes on the hood were much more serious (to me, at least) than I had thought. I mentioned this to Jeremy in an email, and within a day, he notified me that the Lexus shop will be repainting my hood for no cost to me.

This is customer service. Just as the Lexus RX 350 is on a different level than other vehicles I've owned, Lexus of Portland's service is on a higher plane than I've ever experienced. Certainly, at this point, they've earned a new customer.

Be careful about the extended warranty offer. When our car was totaled at about 40,000 miles and slightly over the the manufacturer s warranty time, we worked with the dealer to get our extended warranty money back. We learned that extended warranty started at the purchase date not the manufacturer warranty expiration date. We end up getting less than half of extended warranty money we paid at the purchase, even though it covered just several months.

I was impressed with the Covid 19 steps to protect everyone.

A week ago I purchased a Lexus RX330 from Lexus of Portland. Today I want to give my review of the experience as it was so positive.

I had a 2004 RX330 to trade and had loved its handling, comfort & safety and hoped to repeat those attributes in another Lexus.. I left with a new RX350 and a desire to give the highest of compliments to the dealership and salesmember Brian Ford, in particular.
Examples of that experience include the notable sense of no push or pressure at any time from Brian. He knew the RX350, showed me the wonderful changes since 2004, all the while answering my many questions in a genuinely friendly, pleasant manner that I found refreshing. We negotiated a trade and the price differential that left me happily satisfied. Brian encouraged this senior to stop by or call him at any future time should I have questions or want assistance learning the new techno-
logical wonders of my car. I believe he meant that and who knows, if that occurs, I am certain he will gladly be of assistance.

In my first week of driving this new RX350 I am happy to say that the comfort, safety and handling remain as exceptional as ever. It is simply a great car.

Given the cost of a new automobile, we all want a high level of service and satisfaction when purchasing a car. Customer service and satisfaction truly is a 'priority' at Lexus of Portland which is the reason I highly recommend them. Thank you so much Brian and Phil!

I purchases a used traded in corvette, From a lexus dealer it sounds silly to me but it works. Oscar Perez was my sales man. What a pleasure it was to have him help me!!!! Not only is he polite, courteous, & extremely patient with my over picky ness he turned out to be a genuinely nice guy. The whole dealer ship was a great experience & so far they are doing everything to make me a happy customer & i truly appreciate it.
The manager is very soft spoken & a real pleasure to work with also sorry i forget his name. The finance lady was also very helpful in going over stuff i dont understand.
It was a great experience. Mr Berry

Duy Dang and his colleagues made the process of trading in our old car and getting a beautiful RX350 so incredibly easy... And all while toting around an infant! Duy especially went above and beyond every step of the way for us. Could not recommend him or this place enough.

We recently purchased a used vehicle from Lexus of Portland. Brett Day was completely accommodating. The experience was nothing less than stellar. We also worked with a finance member (Shawn - not 100% on spelling) that was very informative and treated us like kings. Offered to order us dinner even!!!

Beyond the sales process, there was a crack in the grill of my new (to me) car. During the sales process they stated they would repair the blemish. I worked with Darren James in service...one word fits with him EXCEPTIONAL. Darren was not only professional, but he excelled in courtesy as well. They gave me a brand new loaner car to use while my car was being repaired. To make an amazing over all experience better....They replaced the whole grill, rather than putting a band-aid on the crack.

I can not say enough amazing things about this dealership. I walked away not fearful in ever going to their dealership! Professional, Courteous, Understanding, Kind, and SO much more!

Thank you Lexus of Portland!

Always a nice experience working with Kuni Lexus and my service person Bill Turner is always so nice, friendly and makes sure the work is taken care of. I have complete confidence in the service provided.

the salesperson was vary helpfuland went over and above to answer any questions i had provide exclant service . THANK YOU GARY JURAN. salesman DANIEL GARVIN

Quick appointment date, loaner available and car was done by early afternoon!

I bought my troka and they treated me excellently.
Thank you ian Kim and calamo Mendes.

Lexus of Portland is a fantastic dealership. My girlfriend and I had an excellent buying experience, we would buy another vehicle there. Our sales representative, Vic made our experience all the Better!

I appreciate the service team s professionalism and attention to detail. It is very impressive. Thanks

As good as customer service gets! This dealership is everything that all dealerships should be but never are. Despite the luxury image of the Lexus cars, we've found the cost of service at this dealership quite reasonable. The do a thorough job every-time and we always enjoy visiting the dealership.

I have bought 3 cars from them since 2001. They are awesome, have wonderful people and nice service.

My wife and I had a fantastic experience when we bought our Lexus. Daniel was our sales rep. He was outstanding. He was extremely professional, knowledgeable, answered all of my questions thoroughly, was able to assess our wants immediately, and didn't apply any pressure at all. We went in with the idea to look at and compare the ux 250h, nx 300h, and rx 450h. We wound up buying the ux 250h. Not once did he try to talk us up from the ux 250h. The whole experience went way better than I expected. Way to go Daniel. Don Dugan

Don was very helpful and I love having the video of the inspection.

Spencer did an amazing job....made us feel like important customers.

I was elated to be treated so well. It is far rarer than I think people know. I dress casually and at Land Rover, I did not get the same excellent treatment I do at Lexus. After owning two back to back Rover HSE's I jumped to Lexus. Frankly, I should have done it years ago.

Great service, and awesome purchase process! Thanks Jeremy!

Our sales person, J. Charmak was wonderful. This was by far the most enjoyable car buying experience ever (yes, a car buying experience was enjoyable). J really listened to my needs and wants and found the perfect car for me. He was nice, funny, helpful and not pushy. He really "got" what I was looking for and showed me a car I wouldn't have thought to consider & now it's my dream car!

Corri Kolling did my financing and was great to work with! She really worked hard to negotiate the best rate for me. She was friendly, helpful and really held my hand through the process, explaining everything to me every step of the way.

My experience with Kuni was fantastic. I highly recommend them. True professionals from walking through the door to driving off the lot with my new car.

Get me to commit to a price saying you can't go lower and then start advertising the car lower before we have even completed a sale... Interesting strategy to win customer loyalty. At least it was easy to leave.

They had the car ready in time. They took care of all the items that I needed service for.

The staff at this dealership are fantastic! I worked with Nicole for my sales experience and as an out-of-state buyer, I found her to be extremely communicative and helpful. It was a little more complicated because I was buying the car while living in a different state. When I arrived for my delivery, there were some issues and she took the time to resolve each of my concerns until I was satisfied. I found the finance officer to be equally professional and easy to work with. I anticipate that any follow-up needs I may have will be met. I recommend this dealership wholeheartedly.

When we arrived we really didn't know what model we were interested in--Chris listened and showed us several different ones, he was very knowledgeable and that helped tremendously! We never felt pressured, he presented the pricing very reasonably, told us what he could do or needed to check on--all in all a great experience. Would highly recommend !

Kuni Lexus is an outstanding dealership. Could not be happier.

Kuni Lexus of Portland has changed how I feel about car dealerships. I cannot speak highly enough about my experiences with them. I just leased my second business vehicle from Kuni and am tremendously impressed with the service and care they provide their clients. Not only did they bend over backwards to get me into my "perfect car," but I know they offered me the best value they could. I don't worry that I could have gotten a better deal anywhere else.

Every person I have worked with at Kuni Lexus has provided extraordinary customer service. Leland Jaquay is especially wonderful.

I am only on my second car from Kuni Lexus, but I don't expect it to be my last. Moreover, I will heartily recommend them to any of my friends, family, and business associates that may be looking to lease or buy a car.

Took my RX400h to diagnose the radiator leak. Eddie and the team professionally handled the request and confirmed the leak was from the radiator. Knowing it will be expensive fix, they respected my decision to pay them for the diagnosis and take the car to local garage for lower cost fix solely due to the fact that I could get after market parts at better price.

Enjoyed the experience and will look to take my car back there for more diagnosis and regular oil change.

Thanks,
Monald

Where do I begin to tell you how satisfied my husband & I were with Daniel Okhotin & his partner, Evan Whitaker??? They are champions. I felt bad that Daniel could not be present the day we decided, on the car, but he was there the day we drove away. I felt like we were part of a big, happy, generous, kind family. Lisa, Trevor & Sean were also outstanding. I don't know where you get your employees but they are all so helpful. They have called us back, on their days off. Now, where do you receive service like that? We sent a couple of friends, from Salem, up to look at convertables but they are not ready to make a decision. I love my ES300H. I think I like it, so much, cause it helps me remember the staff that sold it to me. Daniel, you were the first person we met at Lexus of Portland & you sure did make a good impression, that is why we continued with our purchase.