Went to Kuni because my car had a slight shimmy th...

Went to Kuni because my car had a slight shimmy that comes on around 60mph and smoothes out around 70mph. I heard they have a road force balancing machine so I went there to get my tires balanced. They manage to squeeze me in the same day which was nice. I waited for about 2.5 hours and they told me that all 4 wheels were unbalanced and balanced them for me. However the next day when I drove at highway speeds the shake was worse! It came on around 55 and would persist till 75-80. I looked on my wheel with the rear view mirror and at around 60mph I could see the wheel was a bit wobbly. As I was a bit far away and couldn't schedule another appointment with them in time, I took the car to a local tire shop and they balance it for me again with road force. They found that the 2 tires were very unbalanced and was able to adjust with the road force machine. On the drive back the car was definitely smoother.

Also, incidentally, as they told me my powersteering fluid was dirty during the inspection, I decided to replace my powersteering fluid. I found that they took out all the bolts for the powersteering cover but never put them back on so now I have no bolts left on the plastic cover and it's just hanging there (see pictures).

Overall, I'm impressed by the customer service and the waiting area amenities. And I was happy that they offer a complimentary inspection and car wash. However, when it comes to the actual task / reason I brought my car in, I was not as impressed. Whatever adjustment they did made the drive noticeably worse and I had to endure a long shaky trip. Also, if you take bolts out, please put them back in. Now I have spend extra time sourcing for them.