Lexus of Portland Reviews

Our first experience was not a great one, but a follow up call from the manager was really nice and reassuring that our first trip was a misunderstanding. JLouis is great, I would recommend him for a new car purchase.

My experience at Lexus was nice. My initial contact was Nicole. She was going on vacation and introduced me to Yasu. Yasu took me for a test drive and was very calm and answered my questions about options for the car. The sales process was easy once I got through the insurance and credit checks. I'm glad I'm a Costco member.
I purchased extra Lexcare items to help preserve the car as well as floor mats.
The technology in the car was mostly straight forward and Rob helped. After downloading some apps we were able to see how things worked. Rob answered my questions.
So far I'm happy with the car but would like to receive my post sales items at a faster rate. This is the only part that concerns me. Communication about this service could be greatly improved.

Thanks
Jeff Olson

Lexus of Portland has been always my favorite dealer when it comes to shopping for a car especially this time working with the sale person Duy Dang (Dewey) in finding a certified pre-owned car. Thank you Dewey for such a great experience on this purchase. Dewey is knowlegable, professional, and very responsive. He never once pushed me into buying the car like my experience with salemans at other dealerships. I test drove 3 cars but never felt pressure to make a purchase at all. After the test drive, he helped me with making the decision with his very honest advises. After signing the purchase documents, the next day Dewey even drove all the way to Vancouver to take me to the dealer so I can drive the new car home. He made my purchase smooth, easy and no pressure. I was completely satisfied with the purchase and highly recommend Dewey. I would come back here again when shopping for the next car. Lexus of Portland is #1 dealership in town!

I was grateful for John Hart in continuing to pursue the exact vehicle I was willing to purchase until he found one. The purchase process was very smooth and stress free. Both John and Debra in Finance were professional and efficient. One suggestion: Could the initial bio/credit info collected by the sales person be done ahead of time online? That would expedite the actual purchase process.

First time the rep used the video assessment to show what service was needed etc....very effective in building trust that work done was justified

As always a respectful and enjoyable experience dealing with the friendly staff at Kuni Lexus. I could not be more pleased.

Terrific customer service. The whole leasing experience was excellent. Thank you Kuni Lexus of Portland.

Loved my experience working with Chris Shaw at Lexus of Portland! He was patient with all my questions and concerns and made my purchase a breeze :) love my car!

Best car shopping experience. Dewey Dang was salesman for vehicles I was purchasing on last Sunday. It was busy day with many people buying cars. He has provided excellent service. Even during some mistakes on purchase agreement about missing accessory parts. I was okay with accessories offered and he was able to make me fill happy with purchase by providing window tint service at No cost to me. Everyone was very friendly and made me feel relaxed buy purchasing a new vehicle I really like.

Thank you.

Top notch service, super friendly, quick in & out for an oil change

Thank you so much for repairing my antenna! Excellent job and I'm so very grateful! Thank you!!

I am quite happy with the service at Kuni Lexus. They have taken steps to provide excellent service and protect the customer and the staff at these challenging times dealing with the Covid-19 virus

I am MORE than impressed with Kuni Lexus of Portland. I recently purchased a 2006 IS350 from Rob Bernardi and I was blown away by how great of an experience I had. They take care to put their used cars through a rigorous check before they sell them and I almost could not believe the car was 7 years old. I had my kids there with me and Rob, Deborah, and the rest of the staff made us feel right at home. I would recommend Lexus of Portland and I will be back for my next Lexus. Thanks for putting to rest the typical bad rap a car dealership gets. You folks are top notch. Merry Christmas.

On time, polite, friendly ..... the kind of treatment that makes you glad you bought a Lexus.

always make you feel welcomed and heard - great service from everyone.

If you are thinking about buying a car from Lexus of Portland talk to Morgan O'Sullivan. This is the 4th car I've purchased (1st Lexus), and this has by far been the best experience I've had. Overall the process took almost a month and Morgan stuck with me the whole way. I kept going back and forth on what I wanted and he was always there to bounce ideas off of. He offered great advice and I felt like he was helping me make the right decision every step of the way. There was no pressure to buy. After careful consideration and much research on my own as well as insight from Morgan, I selected the exact car I wanted. Of course they had one on the lot that was being sold that same day! I was devastated thinking I would have to wait another 2-3 weeks to get my car. Morgan and the Lexus team jumped right on it and started reaching out to see if there was another CT with the exact same configuration. Sure enough! EXACT SAME CAR, right in the Port of Portland! I absolutely love the car and buying it was quick and painless! The only small complaint I have is the extra warranties and additions, like the paint protection package, seemed a bit forced. The lady who I signed all the papers with made me feel almost guilty for not getting them....but oh well just part of her job. Overall I'm happy!

Dewey Dang was an excellent sales consultant! He was very kind and honest,Thanks again Dewey Dang and Nicole for your helps with my recent purchase of my new Lexus IS 350 F Sport.

Excellent customer service as well as pick up and delivery.

By far the BEST car experience all around. I will continue with Lexus because they treat you so well, my service advisor, Nathan Burke hands down is great. With questions. Opinions. Suggestions. I couldn't be happier. He answers every question I have without hesitation or fault and really knows what's going on. They really have their stuff together. From the time you pull in, until you leave. And arrive again to pick up your car. Again. Hands down THE BEST. Kudos to all the service staff running around taking care of everyone in a timely professional manner. And to the mechanics that keep these cars running so well. Sales is great. Bergen and Rob are amazing. After you buy it. Service staff is what matters. I highly recommend Kuni Lexus of Portland.

Steve Patton is an amazing service representative here! Very professional and friendly with excellent service! I hope to always work with him!

Don Smith always takes very good care of us. He is pleasant, professional & communicative. We always know what is going on or what to expect. Our service appts are always very thorough & done in a timely manner

Calamo Mendes is a dishonest person. Please stay away from him and work with someone else.

I just bought my third car from this Lexus dealership. The cars are great, hold their value well, and I m sold on the hybrid power train. They always bring me a car to test drive, and they will even pick up my car for service if I want. What a luxury!

My contact person, Chantelle, kept me frequently informed about the service project. She is very personable, professional and knowledgeable. The service department did an excellent job putting my car back into like new condition. All employees made extreme effort to make me feel comfortable. The coffee machine and treats make waiting an enjoyable experience!

All staff I met were very courteous and helpful, especially Summer who I had the most interaction with.
Thanks for the service.
Bill

Davis is outstanding in customer service. A recall that he informed us about wasn't available as he thought. He was excellent at letting us down gently. We will reschedule with him after our vacation. Normal service was completed on time. We will be back.

Our Rx350 was overdue for routine maintenance and an oil change. Our Service Manager, Matt, was very welcoming and after checking me in, kept me abreast of the things our service technician, Darin was finding. We had some substantial maintenance items that required immediate attention and both men were very direct and did a wonderful job explaining the urgency of the repairs. Thinking these repairs would require I take a loaner, I was assured that the repairs would be completed within only a few hours. Because of the great communication and accommodating waiting room, I was able to conduct my daily work tasks while the car was well taken care of. In my past experience(s) with other service departments, my gut reaction and feeling is disbelief and doubt. Both men did a wonderful job of assuring me the repair/maintenance would be quick and urgent enough to get it done immediately. I haven't ever felt comfortable and pleased with dropping over a grand for a service appointment before, so kudos to your staff for providing me such a pleasant experience, we will be back.

The service department is excellent. The waiting room is superb. I actually look forward to my regularly scheduled maintenance. I'm always treated very well. Nathan Burke is a fantastic service associate.

I just helped a friend purchase a new RX350. The sales consultant was Daniel Okhotin. I was very impressed with the overall professionalism of the dealership and especially pleased with the knowledge and helpful attitude of Daniel.. Thanks for an excellent buying experience...Mike Lamper

I recently had my vehicle serviced at Kuni Lexus of Portland and had a wonderful experience, thanks Ashley Wood for your professionalism and great service!

We bought a 2010 RX350 from Brett Day. Brett was low key, which is exactly what I like when looking for a car. He asked all the right questions about our needs and wants and then zoned in on the right car for us. My husband and I both test drove it and loved it. What a difference from the 2001 RX300 we traded! After some negotiating, we had a deal.
Jarrod Marini spent at least a half hour with me, going over all the electronic features, pairing my cell phone with the car's Bluetooth, preparing the garage door opener button for pairing when I got home and much more. Lexus has a great technology service - I can stop in or call any time and they'll take the time to help me learn how to use all the features in this fully-loaded car.
The service at Lexus of Portland is excellent.

I've hated buying cars from dealers for years. They've historically been slimy, gruff, and altogether unpleasant. Yesterday changed my mind.

I'm far from the typical Lexus buyer, but Nicole D. made my wife and I feel right at home. She made the experience painless and even sort of enjoyable with her enthusiasm, professionalism, and genuine demeanor.

This is my first Lexus, and after yesterday's experience, it probably won't be my last.

Thanks Nicole!!

This was my first visit to any Lexus dealership for service. The waiting room business center was very convenient for me to do my work in while I waited for my service to be done. Overall a very good experience.

I bring my car here for service and they have very good customer service. They are often very detailed on the issues with the car and if I decide not to go ahead with the repairs they're never pushy.

Simply Fantastic

From the minute my husband and I met Dick Wros, we knew we were in for a different kind of car-shopping experience. Dick reflects the culture of the entire Kuni operation: low-key, helpful, honest, fun and above all, respectful.

Some might call us methodical shoppers, spending months researching vehicles and visiting local car dealerships. Our excellent experience with Dick brought us back to Kuni multiple times. Did I mention he s patient? He told us right up front that Kuni assumes their customers come armed with Internet research and are savvy about pricing; Kuni conducts sales transactions accordingly. He would later prove that.

Prior to our last visit, we studied Kuni s website and noticed what we dubbed the mystery RX 350, a vehicle listed only by year, with no photo, no mileage no price. After driving and narrowing down our options, we wanted to see the mystery car before making a selection. Dick spent considerable effort tracking down the vehicle, a new arrival which was tucked away in a back lot. It was the car we would buy.

Dick made the transaction simple. We shared our respective research on the value of our trade-in, tossed some figures back and forth and quickly agreed on a price that pleased both of us. No muss, no fuss, no game playing.

We highly recommend buying a car from Dick Wros.

And we highly recommend Kuni Lexus of Portland. The atmosphere is unlike any dealership I ve seen before. The entire staff treats you like a welcome guest in their home. Customer-service consultants take note: infiltrate this place and master their hiring and training practices. You ll make millions.

One of the reasons I chose to purchase a Lexus is because of the promise of superior customer service after the sale. Other dealerships have disappointed me; however, Chantelle Atwood at Kuni has exceeded my expectations. Her commitment to taking care of her clients is unsurpassed in my experience. I appreciate her tremendously!

Thank you Bill Turner. You are and will always be the service writer I will use. You are someone I can trust to have my best intentions at heart. Thank you for always taking the time to make sure I fully understand everything I may need to keep my IS250 on the road and safe. Thanks for not over selling or under selling me on services. You are the reason services will continue done with Kuni. Trust in service and dealerships is hard to come by. It is a 2 hour drive for me from Lebanon bit It will be a drive I will always make and i will be in to buy my next vehicle. Thanks again for understanding and addressing my concerns so I can continue to have great price of mind. 181,000 miles now and I would not be afraid to take a cross country trip.

Great customer service. Ryan was professional and really listened to my car concerns. I would highly recommend.
Thanks so much.
Laura

Kuni Lexus i am giving you only star! It shouldn t take a service center that s part of a bigger dealership who also sells brand new Lexus s almost two weeks to schedule a service appoitment that requires a loaner vehicle. All other luxury brand cars can schedule a service appoitment within 24-48 hours that includes a loaner!! This has, and should remain part of the courtesies a dealership provides, considering dealership rates are usually 15-30% higher than a normal auto shop/mechanic. Really low level service being provided when your making customers wait two or more weeks to schedule an appoitment that includes a loaner vehicle...

I bought my Lexus RX350 from Kuni Lexus of Portland in 2005 and they have always taken care of me. Everytime from calling to make the appointment for service, to checking in, to receiving a loaner car, to checking out, everyone at this dealership has been very thoughtful and made you felt at home with their dedication to serve you. I will always speak highly of my experience when telling all my friends of Lexus of Portland. Thank You, Tom Laeser

There s so many bad experiences I m not sure which is the worst. I will never own another Lexus unless there is a new option for service because these guys are crooks. They pay for low quality vendors to do warranty work and then don t hold up the Lexus quality. They told me last time my brakes were in the red and not green so they needed to be replaced that day. I had not had any warning prior so I thought that was odd and said no not today. The service man was super rude because of it. I took my car to les Schwab to have them checked and they were at 6mm 9,000 miles later and was told they had plenty of life left. Never again will I go to Kuni Lexus.

The check-in process was a little slow and was surprised to see other people who came after me get served first. But other than that, the car service was done as expected and the rep explained to me what needed to be done, and offered the option to get my car washed, which was nice. The lounge was clean and everyone was spaced out very well. I have the impression that not a lot of customers were scheduled to come at around the same time to avoid crowding inside the lounge area. Checkout was a breeze.

Great dealership, awesome people. Bought several cars from here, and will again.

Friendly, courteous greeting immediately upon arrival. Spencer explained what was planned for my service, and how long it might take. There was but one other person in the waiting room besides myself, and masks were universal. so that Covid concerns were minimal. During the wait, I was treated to a message video of the inspection of my car, and a spoken summary of the findings. The job was completed much sooner than expected. Spencer brought me a report of the inspection and discussed the recommendations, expertly. It was the best experience so far over the seven years with Kuni.

Ed was courteous, knowledgeable and efficient. I was helped immediately when I arrived and the process to get a loaner vehicle was seamless. The service was performed as expected and I was alerted to an issue about my brakes and I have scheduled an appointment to have them fixed. Ed helped with that and assured me that I would have a loaner vehicle for that appointment. I appreciate all that Kuni Lexus does to make servicing my vehicle easy.

Very lackluster. Third visit and you still did not update our address in your system though we have mentioned it every time. Price given on the phone for service was not accurate, so we were charged more than we expected by 2x. Time estimate of 1.5 hrs turned into 3. All for a tire rotation and inspection and a GPS map update. This is our third Lexus and third Lexus dealer. Maybe pandemic, but not terribly together this visit. Our first visit was good service but everything in our center console was removed and not returned. Phone charging cords, flashlight, pocket knife, etc. We did not notice for a couple of days. This time we removed all personal items from the car to be extra sure.

After totaling my Saab back in August, I contacted Lexus of Portland about getting a used car. I found a Jetta online and set up an appointment to take a test drive. After doing research and talking to a few friends, I was dissuaded from buying it. But, I still went in to see what else they had in inventory.
When I arrived I was told a handsome gent named Chris Shaw would be helping me. HE IS AWESOME!!!
I had been to a couple other dealerships and was not amused by their tactics. The most frustrating part was the feeling that they just weren't listening to me. What I wanted was less important than what they thought I wanted. I'm not going to lie: I'm a pain in the butt. Buying a car is a big decision. It is a lot of money and you are going to have this car for many years.
Chris was up to the task. He was very patient with me. He listened to my wants and needs and only showed me cars that fit. His knowledge was excellent. He was able to answer all my questions with ease (accurately according to research I was doing on my phone during the process). He probably spent 2 hours showing me cars and never once seemed annoyed by my indecision. I ended up driving away in a Volvo S60 that was everything I was looking for.
The worst part of the whole process is the paperwork rigamarole. Even though he was helping another customer, he continued to check on me.
I came away from the whole experience with a truly positive feeling. I would recommend Lexus of Portland to anyone who is in the market for a new or used car.

Good Service and thanks for the candy (love Lindor candies)

Matt Iberg was my Service Rep. He was, as always incredibly helpful and stayed in communication with me the entire time that my vehicle was in the shop. In and out was quick and easy!

Thanks, Kuni Lexus, for the excellent 5000 mile checkup.

Exceptionally professional courteous respectful and efficient service from beginning to end we were very pleased

What a great experience! Stop in...ask for Brett Day....you'll be greeted graciously by a guy who knows his business and knows how to treat people....no high pressure car salesman stuff....just an honest willingness to help find what you are looking for. We could not have been more pleased with our experience!

From start to finish, I appreciated the warm welcome. The customer waiting area was clean and well arranged with an assortment of beverages. My Service Advisor was very nice and let me know of the status of my service along the way. A+ Thank you!

I always ask for Bill Turner. I really appreciate his help and care. I have been going to Kuni Lexus of Portland since 2005. Bill always explains things to me if I do not understand. I would not go any place else to have the car serviced.

I went to Capitol Toyota in Salem OR to look at used vehicles, told the salesman i wouldn't be purchasing until the beginning of the year and didn't want to waste his time but would like to look at the Toyota Highlander Hybrid and get some info to see if its the car for me because I have been very interested in it, he basically didn't want anything to do with me after I told him that and wouldn't even get the keys and unlock the car so I could look at it! I thought they were supposed to help you find the car that is right for you and also give you info but apparently NOT! After my unpleasant visit to Toyota!!!

I went to Lexus of Portland and told them the same thing that I wouldn't purchasing until the beginning of the year and the salesman DANIEL J, OKHOTIN was more than helpful, even let me test drive the vehicle and gave me plenty of info! I will gladly purchase from Lexus, but will NOT be going back to Capitol Toyota,Customer service should be their #1 priority and clearly they are lacking!

We are not normally a car dealer buyer but Slava Serpik made the whole buying experience fantastic. For the past 30 plus years we have been an Audi believer. He stepped us through all details, pros and cons, of the CT200h. At the end of the day we are now a Lexus CT200h owner. Thanks Slava for your help.

Very attentive and listened to what I was looking for. So thankful for Kuni Lexus for being a part of helping me find my dream car. Thank you!!

Thanks to Salesperson Dewey (Duy) Dang and Finance person Lana Tran at Kuni Lexus of Portland, RX350 trade-in for new model was an excellent easy experience. Trade-in value was most fair. Kuni expeditiously sent a truck out of town to obtain selected car. Dewey oversaw details of selection and delivery then Lana smoothly completed financing arrangements. This is my third Kuni Lexus car. The cars are great and Kuni really stands out in ongoing service.

Rob Waller made our vehicle purchase a truly enjoyable experience. Rob was kind and took the time to listen. I explained to Rob where other dealers had fallen short in the past, and Rob made sure to address those issues. Rob explained the process we would go through at Kuni and answered all our questions.

I 've purchased an RX and asked them to not run a hard inquiry on my credit since I have my pre-approval handy and they accepted; however, they ran 4 times for non-valid reasons. After talked with the finance manager she just apologized for what happened kept saying "we wanted to get you a better rate." Meaningless when I have my best rate why do you want to give me a better rate?!
Furthermore, there are two incidents to the car and they told me only one AT the end of the purchasing process and had me to sign the "acknowledgment letter" This is cheating customers to me.
Such a lier dealership , they just want to thrust a car to you. I hate them, very frustrating . Not recommended

We hadn't bought a car in many, many years - partially because of previous experiences (and the stories of friends). When we arrived on the lot at Kuni Lexus, our salesman - Brett Day - began to immediately quell our apprehension. He showed us around and we found "the car". It was 6 years old, but in perfect shape. Bought at Kuni in 2008 and traded in there for a newer model. We began to fall in love. Brett introduced us to the team - and the team at Kuni is what it's all about - and we were on our way. If I could give them all 10 stars, I would. I would not hesitate to recommend this dealership - and the experience they provided - to anyone. I'm still smiling. Thanks Brett - we truly appreciate all you did - and Team Kuni.

This is my third GX 460. The experience this time around was streamlined due to COVID 19. I knew Nicole gave me the best deal possible and I also didn't trade in my 2012 Lexus making the transaction very smooth. There has also been increased customer service via calls, and emails, - something I've not experience bettors with my previous purchases. I've also appreciated the video's featuring the use of the GPS.

Thank you for asking...Please keep up the good work...god loves uuuuuuuuuuuu

The incompetent liars at Kuni Lexus offer warranties not worth the paper they're printed on. You can probably imagine how infuriating it is to buy a car from a dealer with their warranty on it, then when you bring it in still under warranty for a mechanical issue they acknowledge but aren't able to diagnose only to be told you might be on the hook for $150 an hour for all the time they spent failing to diagnose the cause of that problem which they admit is there but don't know how to fix. Or imagine driving with one of their certified technicians who observes the exact problem you brought the car in for in the exact same manner you describe, then being told on the phone they observed the problem multiple times but then to get the car back you're asked to sign paperwork saying they were not able to duplicate the issue when they duplicated it in front of you. When they pile evasive non-answers to straightforward questions on top of that then that is when you know Kuni has ripped you off. Learn from my mistake and stay as far away from Kuni Lexus as possible.

If you are in the market for a new luxury car Lexus should be considered. Kuni does an excellent job of treating it's customers well and its employees are very knowledgeable and always courteous. They will patiently assist whatever your needs may be.

Incompetent from beginning to end today! Grateful I have a great mechanic in my area. Will not purchase an extended warranty! No wonder I overheard a gal giving several employees the heads up about a lawsuit this morning. Smoke and Mirrors!

Excellent service from the Lexus of Portland! Our sales consultant, Daniel Okhotin did and excellent job of helping us find, buy and enjoy our car. Daniel tried very hard to make our experience as positive as could. When we got our car, we had gotten our tires changed and our tank of gas filled. The service at Lexus was exceptional and I highly recommend it.

Needed an oil change, 120K service and headlight repair. Was expecting the cost for the oil change and 120k service, but was caught off guard at the cost of a headlamp assembly. Still in sticker shock!

Eddie is great in the Service department! Very kind and honest and gives you good advice about what to do with your car. Although I just sold my car it was painless and quick and everyone I worked with at Lexus was great. Clean facility and great lounge with snacks and beverages.

Great experience. Even though you're a little more costly, your technician pinpointed my problem quickly. I'm so happy with the results. You're my go to Service Dept.

We bought an ES350 and were so impressed with our salesperson, Chris Shaw, and all the staff at Lexus that we asked Chris to find us an RX SUV. We're thrilled with both of our Lexus'. We had looked all over the Portland/Vancouver area and were so tired of cheesy salespeople. Chris made the buying process easy and enjoyable - what a switch from our other experiences! He's knowledgeable, friendly and open. We highly recommend Chris and Lexus of Portland. How often can you say that buying a car was fun?
Meryl & Linda

From the first day my experience with Kuni Portland was very pleasant. Thank you

Tried to call twice today, and both time got hang up by Lexus...don t know what happened, as I usually had good experience with Lexus

Easy to work with. Didn't feel like we were getting 'sold'. Friendly staff. No gimmicks, no pressure. Loved the experience. Worked with Justin Sherwood and Mark Seely. Would highly recommend talking to these guys when you go in.

Wow, Kuni Lexus is amazing!!!

Daniel Okhotin was absolutely excellent from customer service, to being professional, to being personable to just listening to my wife & my needs.

This was my first used car purchase for myself and Daniel let me express the value that I thought was fair and they met me in the middle. Feel extremely pleased with the result and also was surprised that bought the car at the same price point as a private party person was wanting to sell theirs for.

So, with Kuni the benefits of having a dealership is they have checked everything out for me. They even put on NEW tires, NEW Battery and it looked like it came off a FLOOR ROOM.

When I went to show family my new used car... 2005 Acura RL, everyone said they thought I bought a used car... I said, yes it's used. They couldn't believe it.

I'm an Accountant so I'm very particular on things and Kuni passed with flying colors.

Daniel also spoiled my wife and I to as many cups of their coffee as we wanted, he gave us all the time we needed to discuss things and was an absolute gentleman during the whole process. He even contacted me at home 2x and sent me emails to check up on me and remind me of certain things. Daniel, has gone out of his way for sure and I would without any hesitation recommend him for all of your car buying needs.

On top of this, Daniel is very personable. He has a family and 5 children. Honestly, I thought he was just going to be car salesperson but what really happened was my wife and I have a new friend. I could only wish that everyone could have someone as nice and professional as Daniel is and was as that way no one would have a bad car buying experience.

Next time we buy a car, Daniel is going to get first dibs on our business.

It says a lot of Kuni as well as a Dealership in the staff that they have on board and represent their company.

Great work Daniel Okhotin!!!

The service and relationship with the staff was, as always, outstanding. Unfortunately, when I pay $100.00 for an oil change it leads me to prefer someone more reasonably priced.

Daniel Okhotin was great to work with. He worked with our parents on their vehicle, then he spent the last 4 months helping us find the perfect car (little details here and there were always off, and finally, one day, we had EXACTLY what we were looking for). Just took the car in for minor services, and the team is courteous and informative.

Although overpriced, this place is nice, clean and welcoming.

I didn't end up purchasing a car here but wanted to leave a review of my extremely positive experience with Kuni Lexus. Charles, Daniel, Jeff, and Emma were all incredibly helpful throughout the process of trying to find me a car. They bent over backwards to try and make one work for me and at the same time were straight shooters-- for that I am extremely grateful.

We had a great experience here. We purchased our very first Lexus after having Toyotas for years. Our Sales man Brett Day was unlike others I have dealt with in the past. He truly wanted to find us exactly what we wanted and he was very patient about it all. We weren't difficult customers, but we were there with both our young children and even the dog. He was patient thru the whole process of picking features and colors. Going on a test drive with kids in the back. Cleaning out all the stuff from our old car.
They gave us exactly what we asked for regarding our trade-in and an awesome price for the new RX350. The whole process was very quick with one little hiccup, we waited over an hour to sign with Finance. May not seem that long but try doing it with 2 hungry kids that our out of patience.

Called on a car they had on their webpage and spoke with Tom Tyson. He gave us some information on the vehicle and put a hold on it for travel time. Tom was very patient with no pressure and all in all great to work with.

Outstanding experience from the moment I walked in to the showroom. Knowledgeable, attentive, professionals enhanced the very favorable cost/benefit ratio of purchasing my 2014 RX 350. Lexus of Portland sets the standard! Thank you, Yasu, Deb and Jarrod.