Lexus of Portland Reviews

Kuni is consistently reliable. It's so nice to be able to deal with a business that I can trust without going elsewhere for a second opinion.

Beware of the high financing rates. Shop your rates before you go in. They will try to give you 7.99 interest when you actually qualify for .99 to 2.69 anywhere else. Won't go back anymore.

We had such a wonderful experience working with David Sanchez during the financing process. He was easy to work with, helpful and had our best interests during the whole process. He really made us feel like he had our back.

My sales person Dan was great. He was able to get everything done on the phone so all I had to do was drive in from Bend and make my purchase. He even asked me to text him when I got home ( due to me being tired and the long drive back). I really felt valued. Thank you Dan!!!

Simply as good as it gets in dealership service to its customers. Pleasant environment, professional service, honest.

The p/u feature of the oil change made it palatable to have this done now. It is unlikely that I will pay the Kuni price during more normal circumstances.

One of the best car buying experiences yet. Our salesman Brett Day, was extremely helpful. He was very informative, polite, and to the point. Smoothest, quickest purchase I have ever made. Lexus of portland is the best dealership in the area. The BEST service you can find!

The staff is truly amazing! They are so busy and always make you feel #1. Love them!

Kuni Lexus is fantastic. I have been going there for 7 years now both for purchasing as well as servicing.
Both experiences have been pleasant.

I visit the service department regularly for all maintenance needs and have worked with Matt Iburg and Nathan Burke. Fantastic professionals, courteous and helpful!

Recently bought a Lexus ES300h from Lexus of Portland. Bergen, who was my Sales Consultant did a wonderful job as I patiently waded through my options. She was very helpful and timely in her responses. The other folks whom I came into contact with at this dealer were also courteous and did their best.

I would rank my experience at this dealer as the best of my car buying over the years.

Have been servicing my Lexus's at Kuni's for many years. The staff is always courteous and on top of issues; actual service is fast, and I have never had to do a follow-up because an issue was not addressed properly. Nicest shop I've ever been to.

Ryan is truly helping me feel like a value customer,And I really enjoyed your customer service .

I have a great experience buying a new rx350 from Kuni Lexus of Portland. Nice environment and service. My sales consultants, Mark and Shannon were both awesome and professional in help. I really appreciate it. I will definitely come back when I buy my next Lexus.

Just bought a beautiful 2017 Lexus certified Rx350. This was an internet sale and the car was exactly as advertised. Both Kuni and our consultant Charles Wison were awesome. Charles went above and beyond for us, especially from far away. I recommend them highly and ask for Charles.

Note to Lexus corp: we were surprised to see that Lexus did not offer any bling "hats, coffee mugs or water bottles" to those who purchase luxury cars. Our sales consultant was willing to purchase out of his own pocket and we of course declined. Give it some thought Lexus.

We highly recommend Kuni Lexus of Portland and remember to ask for Charles Wilson.

My wife and I are very happy with service by Dewey (Duy) Dang at Kuni Lexus. My wife drove a new car home within 2 hours from the time we walked into Kuni Lexus. Dewey was very honest about what he knows and doesn't know. He shared with us all detail information and all available options that we should have with our selected models without any pressure to buy. This was my best car buying experience.

Ed was the gentleman that helped me and he went above and beyond and I truly appreciate it.

Don Smith was fantastic! Love the point by point via videos. Clear expertise with Lexus vehicles.
Cody was very nice - picked up and dropped off my car at my house.

Outstanding service from Amir Fazal and the team at Kuni. Best car buying experience we have ever had. Fast, fair and very professional.

I took my new Lexus GX in for a 50000 mile service. My experience working with the team exceeded any and all of my expectations. Great customer service, comfortable accommodations for those waiting to pick up their car, but I never had to wait. They took care of me as soon as I dropped off the car and had it ready for me to pick up by 10am the next morning. I am moving to AZ but if I was staying in Portland I would be a repeat loyal customer. I will definitely refer any and all of my Lexus friends to Kuni Portland

Nicole was patient and professional and got us exactly what we
wanted and at the right price.

I saw Don Smith and told him about the problem I was having. He offered me a loaner as they could not get to it until next day. He notified me that rear brakes needed to be replaced and also cabin filter. The car was fixed next day and appreciated how Don communicated with me with other problems and when car was ready to be picked up.

Dennis G. Holtz

Diagnosis was prompt and accurate, service was excellent. Don was extremely helpful.

Must got my first Lexus, and LS460. What a great change... your dealership is fantastic. I can see why my son always has glowing things to say about the dealership and the service department. I just got my car back from the detail department and it looks perfect. Thank you Matt Iburg and Leland Jaquay - you guys are incredible.

I came in for what I thought was a very small repair to my trunk as it would not open.

It seems that the whole back end of the car had to be removed to repair. Who would make a car like that.

When I was talking with my serviceman, the tire guy started telling me about my tires. I would have much rather had him wait until I finished with the service man. Too many issues to be absorbed at one time. I was under attack.

In the long run, all worked out, but I have been going to Kuni forever and I feel that there is a great lack of service from what it was like in the "old days". This has nothing to do with my service man as he was trying to do a good job for me.

This is my second trip to Kuni Lexus service. Both experiences were what I expect from the best Lexus service centers.

Ryan Lenz was very pleasant and helpful. I will ask for him in the future.

Ed is an outstanding and knowledgeable service consultant.

Don t call with service questions. They don t have time to answer them over the phone.

Hands down the best dealership ever! Very professional, very clean, very accommodating, absolutely friendly. Perfection! My 2015 Lexo is always in good hands when I get my routine services done.

Great Experience! David Marshall was outstanding and made this our best car buying experience to date.

Ryan Lenz is an outstanding Service Advisor. He always keeps me informed on what needs to be done and what recommendations he has for improved safety and performance. Always professional and great to work with. Five Stars for this guy!!

We always get the best customer service when working with Jesse Leinweber. Today was no exception. His knowledge and dedication to his customers is unmatched.

Love the little things. The lounge, the car wash, the gas top off, the chocolates. I don t think there s anything you could do better!

SPENCER CALEY helped me in service when i brought my car in for a recall, he made sure i got a loaner car that i was looking to buy in the near future and he understood my busy schedule when i couldn't pick up my vehicle the same day. super friendly & made sure all my questions were answered. Thanks again Spencer ill defiantly will Be back again!! GREAT CUSTOMER SERVICE SKILLS!! :)

We have purchased two Lexus vehicles from this dealership, and the experience has been very friendly and cordial both times, with no pressure tactics. We have become quite fond of Duy Dang, who is extremely helpful and considerate..

I have been taking my Lexus Vehicles here since 2013. I have been very pleased with the level of service I have received. The staff is always courteous and helpful and I always receive free chocolates at the end of every service.

Duy Dang of Kuni Lexus assisted me in getting exactly the NX200t I wanted. He was professional, courteous and a delight to work with. Great dealership.

Good experience. I came from out of town to purchase. I appreciated that the dealership dealt with my state sales tax, license plates and what not.

I always leave feeling safer knowing youve taken care of my cars service needs. Merry Christmas & Happy New Year!

Ryan is my service representative. He continues to be helpful, happy, professional, accessible and informative. I truly enjoy working with him. He is a KEEPER!

During my last "Oil change" and general inspection, I was told I had a small Oil Leak and the estimate to repair was: $1400.00.....which I rejected, due to age of Car and HIGH expenses to repair. Upon returning home, noticed that my "Check Engine" light had turned on. Returned to Lexus Repair on October 6th for inspection. Unfortunately, the Technician had accidently forgot to reconnect wires, while completing his investigation/checks. This was an inconvenience and added to my stress. I've never experienced this level of "Poor" service from Lexus in the 17+ years of Service. It was disappointing! Thanks for your time.

After purchasing two automobiles and leasing two automobiles from Kuni Lexus of Portland and not counting the three other automobiles I have purchased from the Toyota Corporation I can't believe Lexus is ripping me off for over three thousand dollars! I just serviced that IS 300 at Kuni and put four new tires on it. Kuni Lexus assured me that vehicle was in good shape. Now I have returned it to Lexus and the company wants 3400 bucks! Straight rip off. My plan was to buy another Lexus from Kuni but now forget it.

Thanks KUNI LEXUS of Portland... Service Dept staffs do an excellent service and job! I have my car serviced with Kuni LEX since day one .... and I don t want to go anywhere else - Thank you again for your great service... keep up a good job!

Staff is always great, service is excellent! My only complaint is the price is about 2-3 times higher than Vancouver Toyota!

Ryan is an excellent customer service advisor. He is very responsive and taking the time to listen customer's concerns. Ryan takes his job very seriously to make customer happy, and I am one of Ryan's happy customer. Kuni Lexus of Portland Service is the best.

This was probably the best experience I have had of buying a vehicle. I have bought over 15 cars and this one was excellent. I traveled from California and sales team made sure I had a ride from the airport and was greeted promptly at the door when I arrived. My new Lexus was cleaned and ready to go. Financing was a breeze and quick. We were even offered snacks for our long drive back home. Thanks again to everyone that helped make my purchase that awesome.

Summer was a very kind and helpful service representative.

However, please note that it took over 3 tries to get this appointment. Your central call center is not effective.

Secondly, the car was supposed to be vacuumed and cleaned/sanitized. However, I found that the back trunk was not vacuumed nor sanitized and whoever cleaned the car - they left their used shower cap in the passenger seat. In these times, it would be appreciated it if your technicians could do a more thorough job cleaning.

Was in and out with a car I loved in no time at all. Got a great deal and even some Halloween candy!

Was looking for a late model Toyota Venza. Kuni received one in and posted Christmas Eve. Called from Western Washington and spoke with Charles Wilson. What a terrific help he was even with the holiday. He answered what he knew & got answers for the others. He worked with us after Christmas and went out of his way. We purchased the car. The trip to Kuni in Portland was worth it. Charles was great to work with through the entire deal. Thanks for everything.

Little difficult to locate departments but friendly staff and good service.

Best car buying experience ever. Staff was amazing and I love my new car!

Even with Covid I felt like I received the same, consistent, friendly service as always. Your service department and Bill Turner never disappoint!

Kuni Lexus has always been top notch. I live almost an hour away and it s well worth the drive. I wouldn t go anywhere else. The people and the quality of service has never ceased to amaze me. I ve never enjoyed the service of any place so much before.

I've never bought a car before, and I've heard more than my fair share of horror stories from friends and family. I can say without a doubt that I would recommend anyone to go and talk with Nicole Dubravac at Lexus of Portland! She was so helpful and very transparent about the entire process, price, history of the car, etc and took all the mystery out of buying a car from a dealership. She even picked me up and drove me to the dealership to pick up my new car! Now that is customer service! Hopefully I won't be buying a car again any time soon, but I will definitely be asking for Nicole's help again! The car was exactly as advertised and the day I picked it up it had been freshly cleaned, detailed, had a full tank of gas, and even had that new car smell to it. Great job Nicole and Lexus, way to knock it out of the park!

We just purchased an RX 350 from Kuni Lexus of Portland one of several bought from them over the past 20 years - and yet again we are impressed with their professionalism and dedication to client needs.

For this purchase, special kudos go out to Hugo Moguel and Evan Whitaker in SALES, Rob Waller for his detailed and patient explanations of the myriad of new tech features, Jeff miller in SERVICE, and Steve Abell as SERVICE MANAGER.

Never - in all our dealings with Lexus of Portland have we had a problem with the vehicles, with sales, service, or the personnel at the dealership. This is how buying and maintaining a car should be no hassles, no pressure, and no BS.

Kuni Lexus truly is a five-star dealership thanks again for making this another perfect car-buying experience.

I usually don't wait in the lounge but get a loaner car. This time I did the lounge wait and it was a good experience! It was only an hour and I was out the door! I appreciated Bill coming in between that time and updating me on what the inspection showed and with the discount for the oil change, it was truly a good value!!

Mike Hamilton was my rep there. Great service. I bought a Volkswagen Golf TDI from them in May of this year, oddly enough in advance and Mike picked my girlfriend and I up at the airport and drove us back to the dealership. Complimentary fruit, water and soda was provided as we waiting. As a 27 year old that does not make a lot of money, at least not enough to afford a Lexus, approaching this dealership designed for the affluent felt rather intimidating. My experience here may be slightly different than someone who has not pre-purchased the vehicle, so all I can comment on is the customer service provided. However, Lexus has more of a "pull" strategy for their clientele, rather than your Hollywood-portrayed "push" or "wheel-and-deal" strategy that you would find at a used car lot, so the representatives there are much less aggressive because they don't need to be.

The car has run great. I took it to a trusted VW diesel mechanic the next week for a post-purchase inspection and it was great. The purchase process did take quite a bit longer than expected for all the paperwork to be completed as there were a few people in line in front of us, but that's the game you play with any first come, first serve retail business.

Overall a great experience.

Very kind and helpful salesman. Great follow-up. I have tech people to help you learn the systems and cars are becoming more like computers. It was a very positive experience!

Love Kuni Lexus of Portland Service Dept. Would never buy a car anywhere else! Thank you Steve Patton!

Dan was an excelent salesman. I am very happy with the car!!

Total professional people. Service is gold star in my opinion. Recommend Kuni to all for service.

Bill Turner is an excellent service consultant and a true gentleman!

The service, efficiency, and the hospitality were all superb! So dramatically different from the place where I ve been taking my other car.

I have consistently had AMAZING service at this establishment. They are prompt, courteous, knowledable, and I never feel like I'm being up sold. The work they do has been done right the first time and I've not had to keep going back to fix things repeatedly.
I must say that the lexus product is incredibly reliable and I keep up with the scheduled maintainance and that likely contributes to the nearly nonexistant malfunctions with either of my lexus'.
Their Vancouver pick up and drop off service is a DREAM! Especially with how bad traffic is getting!

We recently purchased a used BMW from Kuni BMW down the road and were INCREDIBLY disappointed with their service! We were at the dealership for nearly 4 HOURS waiting for them to complete paper work on a car we were paying in FULL WITH CASH!
When we bought our most recent lexus, we practically did it all over the phone and we were physically at the dealership for MAYBE two hours picking it up and signing the rest of the paperwork!
A VASTLY different experience!

Actually the best car buying experience we've had before. Buying our car was easy and these guys treated us very well. They are a class act. This was a used car purchase with no trade-in. Negotiation was quite fair. The car we bought had just been sold to them earlier in the day, so we had to wait a couple of days for the car to be cleaned, inspected, and some maintenance work. High standards-- I didn't feel any vibration in the brakes but they turned the rotors. Very impressed, and Dewey was a pleasure to work with.

From the time that my car entered the reception garage to when i got into my car again after it was fixed, i felt respected and cared for. I can't say enough how well Kevin and Tyson took care of me. I am thankful to the people who worked behind the scene to help them look good. Keep up the good work.

Great experience had my car ready... when they said and felt comfortable been there nice experience props for Eddie Valderrama...

Very positive overall .. Bill made me very comfortable knew quite a bit about my car and made suggestions that completed my service. The loaner car was clean and of good quality overall 4.5 stars

The experience of my recent car purchase went very well. No problems whatsoever, and it was smooth. The sales consultants were knowledgeable but not too pushy.

I always look forward to having my car serviced at Kuni!

My wife and I were in the market for a new or used UX250H. All the local options near Seattle did not have the vehicle that fit the criteria we wanted. Kuni lexus had a CPO that we were very serious in buying but because we were in seattle we needed to come to some deal prior to us driving our trade ins the long distance. Well we did not get very far because Miranda determined we were not a valued customer (also note I am a current Lexus owner). Communication (or lack there of) was the worst i have experienced compared to any other dealership I have spoken with. It came to the point where it was clear our business was not needed. The departing words..."I apologize... Our biggest sale of the year is on right now, combined with the end of the year, we have been extremely busy online and in the store". Anyways I never write reviews but this was a huge let down since we really wanted the CPO UX they had listed online. Happy New Year to all!

Sheridan was not pushy and very helpful to my wife and I searching for a SUV and you don't find the true care and happiness of helping people in the sales industry anymore and it's really nice to see there are still a some diamonds in the rough out there. Ryon was possibly one of the most straight shooting honest Finance people we have dealt with in quite some time and my wife and I felt very comfortable dealing with him. All in all we left Lexus of Portland paying a bit more than we wanted but all parties involved including the sales manager (so sorry I don't remember his name) were instrumental in making our car buying experience exciting and comfortable. Thanks again to all of you.

Tyson Nottingham checked me in; I was having my wife's car's oil and filter changed....what amounted to it's 70,000 mile service. I normally schedule my appointment to wait for my car to be completed. My car had a complete evaluation of a number of systems. The car was finished on time and Tyson covered the specifics of the service with me. Everything was performed as described at check-in, and I was very pleased with this appointment at Kuni Lexus of Portland.

Don Smith does a fabulous job of taking care of his clients, keeping them informed plus being
very welcoming and letting you know he will do whatever he can to help you get the best service ever.

Had great experience buying last Lexus here. Was served as VIP and got great deal on a car. Highly recommend.

Bergen was amazing from start to finish. She communicated effectively and efficiently with me throughout the whole process. She listened to my concerns and catered to my wish list. This was the best car dealership experience I've ever had. I plan on getting all my future cars from Bergen Allee and the team at Kuni Lexus. Thanks, guys!

Edward was very kind and helpful with my recall on my Lexus GS350.

Upon exchanging my car fob, I had forgotten my house keys with it.
He immediately walked down to the Service Center shop area to retrieve my house keys.

I also appreciate that this dealership took the time to wash my car and filled my gas tank
back up to full even though they were very busy that day.

Thanks again!

It was great. Easy to make the appointment, quick in and out.

Great experience buying an RX450h. Daniel and Dick helped me with the purchase and Trevor went over the car details with me. So far this was my best car buying experience. No high pressure sales tactics and thorough professionalism. Daniel and Trevor called me after I made the purchase to make sure I was happy and if I had any questions for them. I couldn't be happier with the service. Will definitely recommend buying car here!

When I called to order a new car key on Friday, November20, I was told it would arrive on Tuesday. Based on that information, I scheduled my appointment for Wednesday at 8 AM. When I arrived at the dealership, Ryan Davis had me sign the paper work. Because of Covid, I chose to wait outside in front of the dealership. I sat for an hour or so, but when I went to see if the car was ready, Ryan said, your key has not arrived, so you can wait until this afternoon. I asked if the key could be mailed to me. He said it could.

Wednesday morning November25, I received an email reminder of my 8 AM appointment. Why didn t the email tell me the key had not arrived at the dealership? Why didn t Ryan Davis tell me the key had not arrived when I checked in with him? Who is responsible for letting the customer know that the part had not arrived? Communication could have saved me from arriving at 8 AM, waiting outside an hour and 5 -10 minutes only to be told the key was not there.

Susan Bobowick

Bill Turner and Leland Jaquay are awesome to work with!

We purchased a 2007 Lexus from Brett Day and appreciated the knowledge he had of the inventory in the price range we were interested in. Everything was handled very professionally.

From the arrangement of my appointment to driving off the lot with my serviced car, my first experience at Lexus was a great one. More needed to be done on my car than anticipated, and everything was done quickly and professionally. All staff were customer service oriented and made sure any question I had got answered. I really appreciated the communication, the professionalism and the care for my car.

I have mixed feelings about this dealership. First of all, Daniel our sales guy was absolutely awesome. Could not have asked for a more helpful, patient, and ethical sales person. Had I just dealt with Daniel, we would have bought the new GX460.

The problem arose when Lana the sales manager stepped in and stuck her nose in our transaction. I wasn't dealing with her, didn't need to talk to her, and she came off arrogant and condescending. I was told by Daniel that they would give me $35k for my car. Agreed! Then when he went to pull up a new car she came over to our table and told us they were only going to give us $32400. I told her Daniel told us $35k, she said nope. Then we decided to go with a showroom model as Daniel was so helpful and we felt we could trust him, so we started negotiating. Negotiating with him was fine, he can say no. But again, Lana had to come over and give her condescending input and wouldn't make us an offer, but wanted us to make her an offer. Also, the $1100 delivery fee and the $725 Lexus advertising fee is a little ridiculous. Had Lana stayed out of it, we would have taken the $2k rebate, removed the $725 fee, and been out the door with a new car and met them in the middle. I just felt Lana really ruined the experience and it was not exactly the color we wanted so it wasn't worth it. I am not going to argue with anyone in order to buy a $55k car.

Michael Kinsman was amazing to work with! Rob was great with set up. Thank you!

It was great working with Matt. I loved the inspection video, nice touch. It allowed me to see for myself what the mechanic sees and bridge that back to the recommendations.
Thx
Tim

Ed Swift is a great advisor. We always come away saying: they sure build a great team sense at Lexus. Somebody is doing something right in how they choose and train their people.

They've been keeping my Lexus running brilliant for years. When they take your vehicle for service you are given a brand new Lexus courtesy loaner which is fun. I was given the 300 F-Sport. Now that was exciting. Drove to the Oregon coast and back. I have nothing but good things to say about Kuni Lexus.

Shane and Jen were outstanding. Shane noted a dangerous tire situation and I really appreciated his knowledge and honesty. He also went the extra mile and got me a refund for my old tires.
Jen was easy to work with and kept me informed.