Lexus of Portland Reviews

I was worked into schedule but they were still able to give me a loaner. Makes life so much easier!!!

5 STARS to our sales consultant JOHN CARUSO! He was very wonderful and pleasant to work with when we came in to buy our 2006 RX400h. He was very attentive to our needs, constantly offering us beverages or snacks, very knowledgeable about his vehicles, great with our little 3 yr old, and all around great guy with a superb Brooklyn/New York impression :) We will definitely work with him again in the future. Thank you John! -Kerissa Hodgkin and Tony Bicking

Great place to buy a car. The price on the bmw was high but they took care of me. Tell Matt I say hi. I will be back to buy another one. Ls

Amazing car dealership!! Top notch in every aspect. Salesmen are helpful and not pushy. First time I have had a truly pleasant experience at a car dealership. Definately would recommend Lexus of Beaverton.

There are two reasons you buy a Lexus...

1st. The quality, the vehicle never needs to be in the shop more than on the road.

2nd. When you do need to have your vehicle serviced; you are met by people like Jen Vanderhoof. Kuni Lexus service is always amazing and second to none!

Ryan Lenz provided excellent service. He made the check in and check out process quick, smooth, and painless. I appreciate the great customer service he provided. I would recommend him to anyone who needs to bring their Lexus in for service.

Kuni has a great selection of reliable cars, and even though I was buying in the sub-$10K range, they treated me was the utmost of respect even though my price range was lower than your average Lexus shopper. I was really impressed with the selection, even in the lower cost range. Gold star service and products, at a tin-star price. Would highly recommend to family / friends.

Kaya always has great customer service and is always super sweet!

TOM IN PARTS IS A LIFE SAVER! ALWAYS HELPS US OUT & IS VERY EFFICIENT!!! WILL ALWAYS BUY ALL OUR LEXUS PARTS HERE. THE BEST.

Kuni Lexus of Portland always treats me like a King! And they've never gouged prices for service!

All was good, but unhappy with my bent license plate on the front of the car, I assume when it went through the car wash!!!!

You always provide the highest level of service. Many thankx

Bill took care of us. He made sure our Lexus was throughly looked at to identify the "engine light " problem.
Thank you

Great customer service. They really make you feel welcomed as soon as you pull in. This is the best dealership.

Purchased our second used vehicle from Kuni. The sales experience was pleasant and the staff were friendly. However, after a rainstorm we discovered that the sunroof was leaking water into the cabin. Kuni stepped up and repaired the vehicle at no cost to us. We'd like to specifically thank Matt, the service adviser, and Hugh, the used car sales manager, for the sunroof repair. We'd definitely purchase another car from Kuni.

I love Kuni Lexus of Portland. They provide expert service in a timely manner. The service specialists are always friendly and knowledgeable. The waiting area is comfortable. This time I received a text message with a link to the video inspection report. Got to see underneath my car for the first time, very cool! Looking forward to Lexus coming out with the all electric vehicle + release for the U.S. I've driven Lexus for the past 10 years and couldn't be happier with the safety, reliability, comfort factor.

with Covid 19 no wash was done and Montana dirt in the wheels eventually caused driving problems.

Everyone there is so helpful and friendly. Ryan Davis did an excellent job in checking us in and out as well as answering our questions. I appreciate how efficiently the service department operates. Plus, I love the amenities offered while you wait: coffee, donuts, bottled water, soda and chocolates. Also, the bathrooms are very nice and clean. Thank You!

My sales person put in a lot of effort to find, order and have shipped the exact car I wanted.
He stayed in touch with me and kept me up to date throughout the process.
I appreciated all the effort put in and I am very pleased with my purchase!

The place was hoping with everyone doing social distancing!

Spencer helped us at our last service as well as get new tires scheduled and installed during your tire event and right before our long drive in November. His individualized care and customer service is second to none. As always, thank you to Spencer and the entire service team for incredible service!

Just bought a 2004 Lexus RX 330 from Lexus of Portland. The final agreed upon price was right as compared to KBB and edmunds and the service was exceptional. If you are looking to purchase a used vehicle, Lexus of Portland does a great job cleaning up the vehicle to make it look brand new. I worked with Nicole S. Dubravac. I highly recommend working with her. She was wonderful to work with and was knowledgeable about new and used models. She went above and beyond the call of duty as she waited three and a half hours beyond closing time to help us go through all the paperwork and to see us off. She even called back promptly a few days later to follow up about cargo mats and to schedule fixing a small chip in the window.

I hate buying cars and hate dealing with car salesman but Nicole made my first car buying experience wonderful. If you happen to find a car in their inventory to your liking I HIGHLY RECOMMEND GOING TO LEXUS OF PORTLAND. AND ASK FOR NICOLE!

I just purchased a certified used 2011 IS 250 and I love my car. This location is top notch! I worked with Brett Day and he was a fantastic sales consultant. He made the experience easy and effortless. I highly recommend Lexus and go see Brett. He will take care of you.

Excellent choice for our CT200h. Brett Day's attention to detail discovered a missing key-fob, programmed the smartphones, xm radio and patiently went through the hybrid's operation. The manager was personable and responsive to questions while offering competitive pricing on the vehicle and the extended service agreement that was consistent with our expectations from Consumer Reports/Truecar (Kuni trumps Lithia every time). For the smart internet buyer, Kuni Lexus offers the full range of amenities as well as an inventory that rivals the Washington dealers. The finance manager found the best rate available quickly and efficiently. When you search the web for a Lexus, put Kuni Lexus at the top of your list.

Follow up visit to complete 60,000 mile service. Bill worked with me to make sure which services my vehicle needed in advance and gave me an estimate of the price, I really appreciated knowing to plan ahead. I was also given a loaner vehicle but expressed the desire to have my own car returned by the end of that day due to the inconvenience of driving back to Beaverton from Vancouver again the next day when I had some other commitments. My car inspection was shown to me on video, my car service completed and washed/cleaned before closing. Hooray!

Simply a first class service experience... Every single time.

I no longer associate getting my car serviced with dental surgery or the DMV. Painless and efficient and at times almost enjoyable (it is car service after all) thanks to Alan & team.

Dan Garvin and the Kuni Lexus team were fantastic. Dan was not pushy or over bearing at all. He seemed genuinely interested in making sure my experience was a great one, and it was! I'd definitely recommend going to Kuni Lexus, you're treated fairly and kindly.

Update: 7 months after purchase I was told the engine needed to be replaced. This is after having other issues arise over the previous months. Yes, it was a used car but not that old and I was told it was fully inspected. After many emails to Daniel about the other issues, it wasn't until the engine went caput that he responded. Unfortunately, the help he provided didn't actually help in any way so now i'm out a car. So in the end I'd recommend reconsidering buying a used car from Lexus.

Cheers.

It was an amazing experience! I bought a 2020 lexus RX 450Hybrid L and it was a smooth sailing and fast transaction. I love it. I was supposed to buy a mercedes benz GLE coupe but just by seeing the car and the deal I chose the lexus

I recently purchased a NEW to me car from Lexus of Portland. My wife also purchased a car the same day. These car's come with a warranty.

Hugo and staff take the pain out of trading in and buying. They have food, TV's and plenty of comforts as you wait. My only complaint I waited far too long to sign.

The best part of the experience is the absolute customer first attitude from everyone in the building. The professionalism ultimately set's them apart.

I took my car home to find (now that's it's raining) a small leak around the window seal. Hugo.. provided a quick and easy solution ... at my convenience to bring in the car and a loaner provided.

I can't give Lexus of Portland a higher recommendation.

We were taken care of in a timely manner, efficient and professional.

Everyone at Kuni Lexus has been amazing to work with- Jeff Miller in particular always takes quality care of my vehicle and provides excellent service! I know my truck is in good hands whenever I leave it with the service department and the team makes the experience easy and as low stress as possible! I wouldn't want to go anywhere else!

The negotiations are time consuming and tiring, but there are free refreshments and the service is great!

First of all, the service charged was supposed to be waived because I have a warranty package through the dealer. But I was charged at the end and not until I bring it up, they noticed I was not supposed to be charged and they did end up refund me without apologizing. Secondly, when they did the inspection, they did not look at all my tires carefully because one of my tire was brand new from about 2 weeks ago and they end up report all the tires is in the 4-5 range, which is not true. Apparently they did not check every tire before they send me the report. No apologies what so ever. I had Ryan David and probably would not use him again.

We have dealt with Lexus of Portland since 1993 (shortly after they opened for business). Our first purchase was a CPO 1991 LS400., which to this day was overall the best car we have owned without a doubt.

Since then we have purchased another new four cars, two GS, and two RX. Our current Lexus is a 2014 RX. We keep coming back because of both the sales, but especially the service experience. Put simply, there is nothing better in our experience than LOP's customer care focus.

I cannot overstate the great experience LOP service has us with our current car us over the past three years.

Chantelle is the best Service Advisor I have ever had the pleasure dealing with. Customer focused... absolutely!

Thanks Chantelle and LOP!

Matt Iburg:
Friendly, yet professional
Informative, yet efficient

Kuni Lexus told me I needed $3,500 in repairs on my RX when the alignment went off.

To quote the repair order -

"Left front lower control arm is twisted from impact."
"The left side lower ball joint is buckled from impact."

I went to two other shops, and both stated they saw no damage. I had the car aligned, and now it drives perfectly.

I went back to Kuni, they put it on the rack and tried to "show me" the damage. I looked long and hard and could see a tiny bit of chipped enamel on a piece of metal when looking directly at it with a flashlight. Even with the benefit of the doubt that it's damaged, the damage is so minor no reasonable person would spend $3,500 to repair it.

To their credit - Lexus did apologize, they gave me back my diagnostic money, and also paid me for the alignment I had done elsewhere.

Felt safety was a priority and everyone did a great job. Thank you!

Always great. Only one thing: My wife has the coupe, I have the SUV and you guys still mix up our email addresses. Could you please finally fix it?

Luxury service for a luxury vehicle. Kuni was awesome. Price incredibly fair - no need to debate. Super experience. Slava was helpful, kind and understood the product so well.

I was an out of town shopper from Roseville, CA. I was only looking for a Certified Pre-Owned GS 350. I called in one night and Michael Kinsman answered the phone. This has been the only time in my life where I felt a true genuine care from a car salesman in what my needs were. I was also routed to Ruslan, which I believe is the or one of the managers there. Together, Michael and Russ treated me with exceptionally, and made my experience the most pleasant one of my life. The provided me with truly a PERFECT CUSTOMER EXPERIENCE. I was so comfortable working with these two as well as the dealership as a whole, that I purchased a $30k vehicle sight unseen, and had them ship it to me. Upon arrival, one of the headlights had some moisture/condensation trapped in it, and after taking it to my local dealership in Roseville, it was deemed that unfortunately it could not be covered under warranty. I spoke to Russ and he stood behind it saying that if warranty won't cover it, that they'll pay for the headlight replacement! I am blown away with the level of customer service that I received from this dealership from my initial phone call all the way through a month after delivery still fixing my headlight issue. I cannot say enough great things about this dealership. I HIGHLY HIGHLY recommend this dealership for local and out of town buyers!

The service managers Sean and Matt both were very respectful and attentive to our needs. We were told upfront what to expect and even though the recall repairs were lengthy we were given a loaner car and able to return the next day to a freshly cleaned car and sanitized to boot! Great job! We felt that this visit was especially pleasant and everyone very helpful. Thank you Lexus of Portland!

Sales and Leasing Consultant Bobbi Bjork at Kuni Lexus of Portland, it the person to see if you are looking for a Lexus. She is very knowledge and informative. She listens to your requests to insure that she understands exactly what you need then she works very hard to make sure the you get the fit that is right for you and that its what you wanted. I was very pleased with the time, care and sound advice she gave us to help us purchase our Lexus. Call her for an appointment if your looking for a Lexus of your own. I think you'll be pleased that you did!

I never really enjoy buying cars but the folks at Lexus of Portland are so accommodating; you're greeted as soon as you walk through the doors and always asked if you would like a drink or snack down in the lounge area. I began my car research online and began a dialogue with a very bright and cheery salesperson, Nicole Dubravac. She was very helpful and patient with my me. Nicole listened to my needs, understood my concerns and really helped guide me to a used, but very new to me, 2010 Lexus RX450h, which is a beautiful car. If you're considering a luxury vehicle you must stop by Lexus of Portland and check out what they have; I may be a little biased but ask for Nicole Dubravac, she will treat you right.

Don is always the best! Got me in quickly and gave good advice. Always with a smile, too!
And my Lexus got a much-appreciated bath along with new sensors for my tires.
The waiting room was super clean-feeling and made the 2 or so hours fly by.
Thanks to everyone.
Carole

Kuni Lexus has always given me superior service whenever I take my car in. Brad was my service advisor, and he did a great job of understanding my issues, and taking care of my problems. Kuni Lexus is a great place to do business!

Jeneva was amazing from start to finish. From her first initial contact via email, phone and upon meeting her in person to do a test drive. She was very kind, knowledgeable, & was very patient with me. I felt no pressure what so ever which is honestly a relief. I was able to ask the questions I wanted and make a better judgement on what car I needed and to pick the right financial selection as well.

Awad and his team were such a pleasure to work with! He went above and beyond to take care of me and I truly appreciate his assistance! Please seek him out if you are interested in Lexus.

Bill Turner did a great job from start to finish. I will always use him in the future.

Nice selection of donuts. Good experience as usual. Very accommodating.

Jen was great. Everything ready to go. Really like the on line inspection report.

Jeff is the absolute best and makes coming to Kuni Lexus of Portland a joy! The service he provides is awesome and he is also professional and personable! One of the best on your team!

Lana was great, finance was great, and our tech delivery guy was great. I will be a long term Kuni Lexus customer. Loving my 2021 IS 350 AWD F Sport.

Mr. Bill Turner was very thorough in explaining my one year service details. I also had some electronic questions inside my 2019 Hybrid. He found the appropriate person to answer them. It is always a pleasure working with Bill.

Bill Turner has been outstanding! There has been an ongoing problem with my radio for the last year and a half and he continually tried to recreate the problem and finally as of last week he was able to do it and get a replacement radio! He is an amazing service representative and a value to your company

I had a 45k appointment with Mr.Turner, my first, Lexus experience as a service guest.. I have experienced may other dealerships but was never greeted and treated, truly, as a guest not as someone to get money from.. Mr.Turner walked my vehicle with me when I dropped it off and discussed possible maintenance issues. We discussed possible issues and agreed at that time that tires would be a sensible issue to address at that time, lucky for me they were on sale!! The technician sent me a video of the highlights of their inspection and it made sense and I was appreciative.. When I picked up my car, no surprise charges and Mr.Turner walked my vehicle with me and sent me in my way.. A great experience, now I know how you earned your Elite status.. Thanks for the loaner too, made my experience way easier! Feel free to contact me with any questions. Regards, Kevin Nelson

We're returning customers. No high end car out-beats the Lexus.
Our salesman, John Hart was exceptional, non-pressuring & informed of what he's selling.
We had a small hiccup with our used car purchase & each & every one of the team did everything they could to resolve our issue plus keeping us informed of the process.
We know car dealerships & Lexus is above & beyond the norm when it comes to customer service, respect & making the client feel like they are priority.
This is why we keep coming back.

Overall great experience mostly due to my salesman Yasu. 2nd car purchased through him.

I bought a 2001 RX300 new and decided to trade it in in 2012 for Lexus pre-certified 2009 RX 350.
I was very pleased with the RX300, I had minimum maintenance over the years and had accumulated 200,876 miles. It was still running well and looked good. What a great car!

I began looking on the WEB for an RX 350, contacted Lexus of Portland and was put in contact with Bergen Allee (an Internet service Consultant) to assist me. From the initial contact, looking at several cars on the WEB, Bergen matched up my requirements with several choices to consider. After choosing and viewing online a candidate, I worked out an offer for the car and trade-in value for my RX 300.
All of the details were handled via email including a CARFAX.

Bergen made it very easy and when I arrived to close the deal, I was promptly greeted,the New car was waiting and I was very pleased with the car. I then met with Debra Alexander who prepared the financing and transfer of ownership. There was no hassle or surprises. After the paperwork was completed, Bergen walked me through the new features of the RX350 vs the RX300 including setting up my cellphone's Bluetooth.

All in all, it was the best experience, no-hassel car buying experience that I have ever had which have been many over the years. I highly recommend a Lexus and very pleased with the Quality.
Thanks Bergen.... and Lexus of Portland for a great car buying experience.

Mike Duncan

The service was excellent and my service representative was friendly, informative and very helpful. However, the three start rating is for good reason, the initial customer service to set up my appointment was not pleasant. The usual Lexus service is no longer there! The person answering the phone didn t know my name or my car or what service my vehicle was due for. Very unhappy with whatever new system you are employing. Not the Lexus premium service I have grown accustomed too and by the way, was told to expect when purchasing a Lexus.

We drove all the way to portland from seattle and I would do it again for the great deal and professionalism of Mike and Mark. Happy with our car and the next one will be bought there too.

We stopped by Lexus of Portland to get some work done on our LS 430 and decided to see what was new in the Lexus LS world. We started a conversation with Brett Day and liked his style right away. Brett was not pushy in any way. Brett's approach was to listen to our needs and vehicle requirements before showing us anything. The first vehicle he brought up was the perfect car, which was exactly what we were looking for, the Lexus LS 460 F Sport. I was not aware that Lexus had developed a vehicle for owners who require impeccable quality and comfort combined with a sporty look and driving experience. We had been looking at the Audi line-up and after seeing and driving the LS 460 F Sport, the Audi line-up became irrelevant. We bought the LS 460 F Sport and Brett made that process smooth and hassle free. His attention to detail and warm personality made us feel valued. He has follow up with all our requests and has been ready to help us in anyway even after the sale. I think Brett will be selling us our next Lexus vehicle and we wish him much success.

Overall it s great services. I ve felt warm welcomed by service staff, thank you.

Dewey went above and beyond to find the right NX200t for my wife. Thank you for your professionalism.

Horrible dealership and the most untruthful people I have seen in my life. Service Dept. is even worst. They take your car for times and days and next thing you know is you are back over and over for the same problem. Awful experience and now I hate Lexus Brand and IS250.

They were very kind and helpful. Great with covid safety every employee was wearing masks . Thanks for a safe experience with knowledgeable staff

Warm, friendly, honest, and reasonable. Kuni Lexus of Portland always delivers quality customer service, maintenance and repair.
I have never had any problems or complaints. "I HIGHLY recommend them."

Thank you again for a great customer service experience!
I had the BEST auto repair experience ever! Ryan was amazing, and the whole experience was wonderful! Thank you Kuni Lexus!

GX460 in for recall repair. Didn't expect to leave vehicle overnight. When I scheduled appointment, I wasn't told this however I was offered a loaner vehicle which worked out fine. This is one of the reasons I prefer the Lexus brand (this is our 2nd). Our last new vehicle was VW and service was a nightmare, multiple warranty repairs and NEVER offered a loaner. Appreciated getting the fuel tank filled, very nice gesture. Thank you.

We had an amazing experience with Nicole Dubravac. She located a car we were looking for immediately and for the price we asked. Because we live 4 hours away, she arranged everything remotely. We knew the model we wanted. She found it, made sure everything was as it appeared to be and worked with us swiftly to get things in line. She was delightful to work with and I'd definitely recommend her to family and friends!

They always give us excellent attention. Maintenance service is great and we have no problems. Don Smith takes good care of us.

I was very impressed.with the communication and stress free atmosphere Kuni has. Jeneva and Rob were both extremely professional and polite.

Always stellar service. Comfortable waiting area and staff goes above and beyond.

Chantelle is amazing and so helpful! I am happy with the service I had received. Thank you!

my service advisor ed is the best ever. 2 1/2 years ago when me and my wife bought our gs 350 f sport from your dealership every time we ve brought our car back for maintenance or recall is a great experience and we re always taken care of. we will never buy anything but lexus and only form your dealership

My husband and I really like Ed. He is friendly and funny and easy to talk to. I also like the video of them checking my car underneath. So overall it was a good experience My car is really running very good.

Everyone was great, communicated what was being done. The service was amazing

Great service with particular attention to my needs.

I worked both with Duy Dang and Amir Fazal at Lexus of Beaverton. They were extremely informative and helpful through my car buying process. Both had positive attitudes and were patient through all my questions. I would definitely choose to work with either of them again.
DT

The service rep, Don Smith, worked with us very helpfully and politely. We have worked with him before on other car issues and he is great. Customer lounge is great and comfortable. Car service was excellent and timely. Only reason no 5-star is cost. Just like every other car dealership, repairs were at the top of price range.

I had a great experience at Lexus of Portland. My sales guy, Mike Graham was wonderful. He didn t pressure me, he worked hard to get the vehicle that matched my budget, and he made my overall experience really positive. I feel great about my new car (RX 350 Sport) and I feel confident in the continued service from Lexus of Portland. I highly recommend this dealership.

GOOD AS THE BEST AND BETTER THEN MOST. THANK YOU, JIM

Jeremy Rupp anwered our internet request. Everyone in the showroom was more than helpful and treated us like we were in their home.
Jeremy was engaging and knowledgable. He provided us with as many vehicles as we needed to test drive to find the one that was the right fit.
In the end, the price was more than reasonable and hassle free.

I called in to make an appointment for my 100k service & recall issue. I asked the rep what the 100k service entailed and shared with them I just had an oil change and already have wipers and a new cabin filter ready to go. They advised they can and will still do the inspection and recommended a cooling system flush that I went with and also said I would like the apple play installed in my car as well. I showed up at my appointment early advised my service writer what I have already had done to car and just requested the inspection cooling system service and tires rotated.I was told by JEFF MILLER that unless I paid for an oil change I would NOT get my tires rotated, I was surprised by this because of the decade of car buying and coming here having ALL my Lexus's serviced done that it was not part of the inspection/preventive maintenance along with the other services I purchased but had the piece of mind that Les Schwab whom I WILL now purchase tires from will do it gratis. I left my car and spent hours & a lot of $$ at the cell phone store getting a new Iphone & all info transferred to it in anticipation of the new Apple car play I was getting installed into my car. I received an txt from my service tech advising me I needed new wipers and cabin filter which I already mentioned to him I would not need & I declined again and was told my car was ready. I returned to your location and after 20 or so min of your service tech back and forth from his work station and taking calls was asked by someone else if they could help me. A very nice young lady checked me and your rental in I advised her about the tire rotation and she wanted to do it right then but I declined as I has to be someplace, she then advised me that my car did NOT qualify for the Apple play upgrade and my service tech should have made me aware of that as an Apple would appear on the screen that it could be upgraded, I would have NOT spent hours in the cell phone store that afternoon or spent hundreds of dollars to upgraded my phone if I was told of this upon my initial arrival & was under the impression/perception/assumption/belief it was going to be installed since I entered into a SIGNED contract with your tech to have it done however this was another hiccup :( I love my car and the other two previous Lexus's I have purchased from your firm & ALWAYS completed these surveys and complimented your employees. I am sure he was having a bad day but this could sour others that have not had nothing but fantastic interactions with you and your company as I have

As per your request I have called three times now left messages on your companies voice mail to no avail :( and actually was on hold for 20 min see the attached photo waiting for someone to answer. YES I wanted to talk to somebody, YES I would like to see what your solution to this issue maybe so NO ONE in the future may have to experience this

Jeff Miller has been my go to guy and has come thru for me on several occasions.

We traded in our Subaru for a new Lexus and we were so happy with Kuni Lexus for making everything so easy. I called in and spoke with Chris, our salesperson, and we handled a lot of the details over phone and text before driving in. We test drove the car we thought we'd like but ended up not enjoying it as much as we thought we would. But we saw this other cute car and Chris was super nice about getting it off the front display area for us to drive. We hadn't planned on leaving with a car, but they gave us an amazing deal on the new car and a very agreeable trade in. We're now a happy Lexus family and love our UX250h F Type. And during this pandemic we felt very safe in the dealership. It was a little different car buying experience than usual but it was very easy. I highly recommend this dealership if you're in the market for a Lexus. And Chris was very professional, courteous, and not at all pushy. He and several team members stayed until nearly 9pm to make sure we left in our new car. I must say that we appreciate everything they've done for us so far and I think our next several cars will all be Lexus.

I bought a lightly used Lexus in February. It turns out it came with an issue with the windshield that is mostly visible when dark and rainy. I didn't report it right away and they wouldn't work with me at all to address it at first maintenance. I understand that it's partly my fault for not reporting right away, but seeing as it did come that way (they believe me but can't help) it leaves me a little reluctant to actually be happy that they wouldn't partially help. It's my first Lexus and I can't say that I'll be going back when next I need to make a future car purchase. Nothing has wowed me about the car or the service.

Shannon was incredible. She took the time to listen to what I was looking for and help find me options that worked for me financially.

There was no pressure at all to walk away with a deal during this exlerience. Shannon genuinely just wanted to help me find a car.

Will be shopping with them again in the future.

I had leased Lexus NX in 2017 .
Leasing Experience : Very Good
The buying experience was good . Bergen Allee was the Point of contact , it was a good buying/Leasing experience .

Service : Average (reason mentioned )
I had taken service plan during start of my lease , the service was as usual , the waiting area is very good , they offer donuts water coffee etc .
Concerns : There were warning lights couple of times after service , makes me question if oil etc are actually replaced . The funny part is in one of my service I had mentioned about the warning flight
and despite saying it was not fixed .

Lease end : Very Poor
Lease end I had an option to Buy or drop off the car. The residual prices were off by 4 to 5 k (Due to covid used card prices had dipped very much ~May 15) . I then requested if I could adjust the price a little , I was told to contact Lexus financials directoy (Fair point ) .Who told me that dealerships can provide incentives etc .

Major Concern:
I got my vehicle serviced and on that day I discussed possibility of buying .One of the sales rep Jeneva Keller talked to the financial people and told me they could offer Lexus certified benefits if I were to purchase my car.

The disappoint part starts here : 2 days later I talked to their financial person Hugo , he completely took a U-turn and said I needed to do a paid (750$) inspection of my car if I bought via Lexus financials . I told him I had just serviced couple of days ago to which he gave me a rude reply . I told him that Jeneva had told me about the certified benefits that they would offer to which Hugo says I needed to pay 2250$ for the same and no such benefits can be given. I felt very disappointed about the same .

I later mentioned this to Jeneva who started saying that she was wearing a mask and probably I misheard etc . This is my firsthand experience of how dishonest the dealership has become . Clearly no truth and transparency and no customer obsession .

FYI I had a chance to talk to Kendall Lexus of Eugene who were surprised when I told them about the 750$ paid inspection to buy my own vehicle even when financing with Lexus . This gave me clarity that dealership was indeed money centric and not customer centric . This is the only dealership near Portland and Hillsboro area , probably due to no competition the "My Rules My Way " approach has been adapted by dealership .

Regards ,
Prabhava

I worked with Leland Jaquay to purchase a pre-owned 2016 Mazda 6. Leland was incredibly helpful from my first phone call to the time I drove the vehicle off the lot. His service was exceptional. I appreciated his friendliness, positive attitude, and patience during my inspection and test drive. I also appreciated that he provided documentation of the service performed by Kuni prior to listing the vehicle, and information about the third party warranty. I never felt like he was hiding something from me. I'd be happy to work with him again in the future. Thank you for a great car buying experience!

Bergen Allee is a fabulous leasing consultant. We just leased our 5th IS250, our second from Bergen. She's professional, always gets back to you quickly with any requests and I always feel she's honest and looking out for my best interest. Big thanks to Bergen, we love our RED is 250!!!!