Dominic Atkatz Review of Lexus of Portland
In November of 2013, I purchased a 2005 Saab 9-2x ...
In November of 2013, I purchased a 2005 Saab 9-2x Aero from sales rep, Daniel Okhotin. Thinking that I was buying this vehicle from a Lexus dealer, I expected an honest experience where I would be purchasing a car that required little repairs off the lot. Daniel ensured that my car was fully inspected by the Kuni Service center and "passed inspection with great results." Furthermore, Kuni insured the vehicle with their K Certified Limited Powertrain Warranty. With this, I purchased the vehicle.
Almost immediately after I drove the car home to Colorado, it became apparent that my newly purchased car had a significant gas leak between the hard and soft fuel lines. The leak was so bad that I could not drive the car due to the over-nauseating amount of fumes entering the cabin. I notified Daniel immediately and he offered no resolution because leaking fuel lines are not covered on the limited powertrain warranty. The cost of this repair? $550.
I recently took my car to a specialist here in Colorado because my radiator had cracked and my water pump malfunctioned. To my dismay, when the mechanics opened up my engine, they found that my timing belt was 10 years old. The factory owners manual REQUIRES that the timing belt is replaced without question at the 8-year mark. Daniel and Kuni Lexus sold me the vehicle at 9 years since production date.
I reached out to Daniel recently and he completely dismissed my request to have Kuni pay for the replacement of the timing belt stating that my if my vehicle's timing ripped it wouldn't harm the engine, therefore, it was not a necessary repair prior to sale. The fact of the matter is that if my timing belt did rip, not only would it damage the engine, but it would also not be covered by the K Certified Warranty because I did not "perform the mandatory required maintenance on the vehicle." The cost of this repair?? $1,200!!
How am I as the buyer, who has been guaranteed by the seller, supposed to know that the 9-year old timing belt was neglected in the "Safety Inspection" when it was a factory-issued mandatory maintenance repair at 8 years of age?
So now, I am sitting with a car that I have been forced to put around $2500 (new water pump, new radiator, new timing belt, new fuel lines) of repairs into that came directly out of my pocket. So much for a honest dealership with great warranty, huh? I have all title information, shop claims and invoices to back up this entire horrible experience.
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