All in all, my experience at the dealership was gr...

All in all, my experience at the dealership was great. But I'd like to give my two thoughts on how I would integrate Service and Sales to work together as one creating more opportunities and generating revenue. I walked in Saturday morning and told the service rep that I recently purchased the vehicle from a CPO dealer. I said I came in for service to get an overall inspection, state inspection, and an oil change. I also asked about items like; maintenance packages or oil change packages that I would be able to purchase through the dealer. He said "I'll need to speak with sales for that". All though he did tell me who I needed to speak with, but instead he should've said, let me connect you with one of my sales reps and they can explain all of the packages available to you. Here I am a customer willing and able to buy a "product" but because of the lack of communication between departments its misses many opportunities. This is only my opinion.