Lexus of Danvers Reviews

Thank you, my experience was easy as I only received an oil change.

Initial check up/maintenance appointment. Service and loaner vehicle complimentary, which is a huge plus! All workers encountered were friendly and competent and professional. Overall experience was outstanding!

Reliable. This is a right place to take care of your car

Excellent service.
Prompt. Curteous. On time.
Answer concerns.
Make u feel welcome.
Definitely a place for all your service needs!#

AVOID these guys, WORST FINANCE TEAM.
Seems guys in finance team are only interested in their incentives not on customer satisfaction

Great experience. Dennis was very pleasant and efficient. Very satisfied. My car was taken in the moment I arrived and while I stayed, it was with the understanding it would take one and a half hours. It did and I was on my way.

Saena went above and beyond helping me find my first car. She treated me like her own daughter and helped me find the best car for me in my budget. She went above and beyond and I will most definitely tell all of my friends and family to visit her when searching for new cars. I am so impressed with her enthusiasm and big heart, I will never forget this expereince because of her.

Super service and very efficient! Tyna explained everything before and after it was done and I was very impressed! Plus, the muffins were nice and warm at 8am! I will definitely recommend Ira Lexus for everything!

Went in a couple of weeks ago for inquiry about a car. My salesperson was nice and alert to my needs. The only problem is that he hasn't gotten back to me by phone or email to tell me anything else since I did ask him for better numbers. Other than that was a ok experience.

Brendan, as he always has been, was quite efficient in moving things forward. Quickly done service but I was well informed all throughout.

Great service and communication - the place is very nice and clean as well.

Excellent experience and service. My salesman Bert Rivas is great to deal with my family has bought several cars from him. I highly recommend him.

Got a loaner vehicle while my car service was being completed. It is a great perk that allowed me to run errands in the meantime. I thought that my car would be ready when I returned but didn t know that getting a loaner puts your car at the back of the queue of cars. A little my bad for not asking a making the assumption of FIFO. Jennifer the service agent that helped me is very personable and helped me understand additional service recommendations to keep my car in showroom shape (and spider free)
I recommend Ira for service. I gave a 4 out of 5 due to the additional unanticipated wait time.

Jennifer Perry was exceptional. Service for my Lexus was outstanding with her directions. Not where I planned to be today, but I was very comfortable waiting for my vehicle.
Thank you,
Nancy Hearn

Great service by Brendan and team. Although my car was available the following day, they navigated my crazy schedule by dropping my car off at my house and picking up the rental.

The staff at ira lexis is always helpful & accommodating!

Very professional staff and service and work was completed in a timely manner.

Excellent follow through and overall service experience.

WOW. Just got this car and needed to bring it in for service to get a few small things done. What a great customer service experience. If I could leave 6 stars or more, that s what I would have done.

I was very well taken care of by Brendan as I always am but the two other service people on either side of Brendan were very rude One was named Dennis I believe and the other gentleman had earrings on and I did not catch his name I know there were 2 service people and 2 valets that did not come in today but that is no excuse for rudeness People pay a lot of money for a Lexus and the service department should always act professional and courteous I wonder if there is a change in attitude and diligence since Ira and David Rosenberg left because today was not at all representative of how things were done when they were in charge

This is our sixth Lexus 3 for my wife and 3 for me. Love the cars and the service can't be beat. Jen was wonderful today. Great Job!!

Brendan was professional and very attentive, keeping me apprised of the status of my vehicle s service.

Thank you Joan and Brendon.
Excellent service.

Everything went well. Dennis helped me with getting my headlight replaced which the problem I was having was covered by warranty. They also took care of a recall my car had and provided me with a loaner car. Dennis followed up with me a couple times while they worked on my car.

Great communication and accommodation. Able to schedule the appt last minute.

I had a very good experience buying my car a berry professional people Jame I was in a very very smart guy very respect us that s what I gave it the Five stars and I can recommend you guys everywhere to anybody thank you again

Courteous and efficient staff. They do a wonderful job.

Last weekend I went to Ira Lexus to look at a new SUV. Much to my surprise I would soon leave a brand new 2018 Lexus GX owner. The sales person Sal and General manager Belo treated me like a queen. They spent lots of time answering questions and taking me on a test drive. I was made an offer that I just could not refuse, what a Blessing! James sealed the deal with financials where he carefully offered even more. It was such an amazing experience and I left Ira that day feeling like a million dollars. When I arrived to pick up my new truck, Hunter carefully went over the entire vehicle and made sure I was on my way. In all the years that I have dealt with dealerships I have never been treated so warmly and respectfully. It is with out any doubt that I would highly reccomend Ira Lexus!!

Our experience was super easy! Kevin helped us with everything we needed & more!

Ira Lexus was great to work with. Was looking for a used Lexus rx350 and had plenty to chose from. The cars were in excellent shape and I didn t feel any sales pressure. Once I selected the car everything went smoothly after... I wouldn t hesitate to go back again

Very happy with IRA Lexus service, as always. now, in the time of corona, they came to my house to get the car, left me a loaner, and returned my car at the end in fully serviced condition. Can't ask for more.

I have always had great service at Ira Lexus. Everyone is courteous and polite. Amenities, if you are waiting, are very nice. Free coffee & muffins/snacks, wifi. The Free loaner car is what keeps me going back. I drop my car off in the morning and head to work. No waiting around.

Went for my 20k. Been doing all my services at Ira Lexus ever since I got the vehicle 20+k ago. Always use the same service manager (Dennis) and he has been great. Good communication, friendly, anticipating and pleasure to deal with every time. Pricing is reasonable and in line with other dealers.

I only had an oil change & 24pt check, but I did have several questions & concerns. Dennis made it so easy & comfortable. I felt he handled every question I had with ease and professionalism. I am never disappointed!

Had a very good experience at this dealership. The sales staff was respectful and easy to work with. I would recommend them to friends and family looking for a new vehicle.

Outstanding service!!! Tyna, my service consultant, is personable, diligent, resourceful and very committed to ensure a good outcome.

They where good but just couldn't find what we wanted

Very good buying experience. This location was a little farther than other dealerships, but I don t regret making the drive. Everyone was friendly and helpful, no pressure to put me in something I didn t want or up selling. If you want to buy a Lexus I would recommend Ira Lexus in Danvers.

Jennifer and Tom make you feel so welcomed and taken care of. Makes me look forward to getting my car serviced.

Thia is the place to buy a car used or new!! Look for Jake Summit in sales he is professional, with a stress free buying experience !!

Each time I have brought my car to Lexus for service, our service manager Tyna goes above and beyond to ensure I am satisfied. Tyna makes sure my issue is resolved but also provides recommendations without being pushy. She makes sure I have a pleasant experience and I highly recommend her as a service manager at Lexus.

My service representatve was courteous and efficient. He shared his candy with me too. Service was timely and my wait was as expected. Car was cleaned perfectly.

Was called a month after and I work In sales so the guy I worked with tried to act like he was interested in switching over cell carriers and he asked how the service was done and what not and I said pretty good. And he asked for me to give him a review. And then I was also interested in going back to do my brake pads and he only responded twice and then stopped so I m guessing he just wanted the review and that s all. I get it they did well in terms of service but in terms of business communication I think it could ve gone better, like just send me an email asking for feedback than trying to pretend to be interested. I ll Change my rating cause it wasn t horrible service but the communication part wasn t great. For example we confirmed over the phone 600 and when I got there they said they couldn t do that and only can do 700. So I said oh well what can do I have to get my car fixed. Anyways on a side not they did well on the car and installing the shocks that I provided but it s pretty steep considering I provided the product. But that s beside the fact anyways, they did well, car works fine in terms of coming in contact with bumps in the road. They told me they d clean vehicle, they barely did honestly, maybe my expectations were to high but for 750 I expected it to be really clean. I could ve done better. He was a good guy, the one I worked with, it just wasn t conducted the best way, not trying to throw him under the bus. Just think you guys can really improve cause I m a great fan of Lexus and especially that dealership.

This is my second purchase with this dealership. They are professional. The sales person( name: Juan) was patient, knowledgeable, helpful with good communication skills and is very responsible for my purchase. I recommend him highly.

Service was excellent. I would give it 6 stars. Special kudos to Brenden Deangelis who went out of his way to accommodate me. I was made to feel so comfortable I was offered drinks and sandwiches I look forward to my next service

Fast, friendly, attention to detail, explained everything well. I was very pleased with my service visit.

David Tabares is such a great service technician. I really appreciate being recognized as a loyal customer and treated like one.

Brendan was my service advisor for the second time in a row and made getting my car serviced quick and simple. I was able to get an appointment within a matter from when I called and they had a loaner available as well. Brendan called to let me know when he was aware how long the service would be and what was necessary. All in all, an excellent experience.

It s alwa has taken good care of my car and I would judge them to have a superior maintenance department.

I had a positive experience at the Danvers Lexus dealer when I brought my Lexus in for service. The staff were friendly and professional and took good care of me and my car. The service waiting room was clean and provided various beverages and pastries. It was a very comfortable place to wait for my car to be serviced. I highly recommend them to anyone who needs service on their Lexus.

Brendon was Very courteous and accommodating . I recommend him highly
As service associate.

Great customer Service! Everyone that works there is friendly and helpful.

Great experience buying my 2017 RX350...
Came in on Friday night and drove my new baby home on Saturday morning! Thanks for your hard work, Chuck! 100% reccomended!

Bert was a pleasure to work with!! My wife and I were treated like we were the only people there. I would recommend IRA Lexus and will definitely be back for my next purchase to see Bert!

I was very satisfied with my experience at Lexus. I was kept informed about what was happening and about how long it would take. No complaints at all

Service Rep. Barry the best. Fast, knowledgeable, pleasant, and estimate was right on the mark.

Brandon D as Service Advisor is a 5 star
In customer service. Highly recommended

Warranty maintenance done. Quick and easy. Clean and new loaner provided. Tyna was helpful and curteous from start to finish. Would recommend IRA Lexus.

Jennifer was easy and pleasant to work with. She made sure I had transportation while my car was being serviced. Overall, my experience was delightful.

IRA Lexus service is the best service advisor Jennifer Perry is outstanding IRA Lexus IS an awesome dealership to deal with

Service is great. Nice new renovations to the buildings. Staff is helpful and fast.

Brendan is always friendly, polite and does his best to service my vehicle in a timely fashion.

John made the purchase experience easier then ever , there is no negotiation back and forth for my trade and certainly there is no pressure in the finance office as well , John take his day off and drive 86 miles away in order to get my car registered , I am truly appreciate his affect and professionalism the whole process , definitely looking for John next time if my friend or anyone interested in a lexus.

I was privileged to work with Mark. He was very helpful and had so much patience with all my questions. He answered all my emails immediately and kept me updated with the entire process. I purchased the car and everything was all set the next day. Really great service and very efficient.

I am overly satisfied with the service redered. The representatives were thoughtful, courteous, and informative. I wish to include Brendan and Dennis for outstanding excellence. Thank you

Competitive price, trusted service techs and wonderful customer service

Michael Walsh was absolutely wonderful this early am and professional, I would recommend talking to Michael when you go to Ira Lexus and everyone who worked with me this am they were wonderful definitely will be back again.

Went above and beyond to get the job done. Greatly appreciate it and looking forward to working with Dennis again in the future!!!

Once again Dennis did a superb job on assisting with my car!! He deserves a promotion

Once again great work on the part of Dennis and IRA LEXUS for making my car purr again like the she is. Thanks again

Wonderful service from the valet service to the great communications throughout the appointment

The air conditioning in my 2019 RX 350 stopped working. Ira Lexus got us in immediately diagnosed and fixed tge problem. They made us feel like we were their only customer, not a nuisance. We did not buy the vehicle from them, yet they stepped up and compensated for what the selling dealer was either incapable or unwilling to do. We are now Ira customers

BE CAREFUL, the sales men are nice but horrible Finance team, they will play all techniques to attract you to buy useless packages. Once you pay the money they don't even give the chance to talk to Finance team for any further questions.

Brendan and team provided great and friendly service

I show them love and I hope it shows my loyalty, so I expect the same and things have been so good, so far..

A+ customer service. Paul in the service department was a pleasure to work with.

I needed done unexpected work on my car while spending the summer in New England. Ira Lexus was great to work with especially service advisor David Taberas. They took great care of me and my car.

Long story short I had a very satisfying experience with the sales agent Ann who I would highly recommend for her honesty and knowledge which in turn made my experience a positive one. She helped me make a decision that worked for me in regard to purchasing outright or leasing. Happy with my decision and looking forward to driving my new Lexus!

In the service department Mark was great very professional automatically handle business and I was on my way. Thank you for being a nice gentleman

Excellent service from making the appointment for service through the checkout process.

Outstanding customer service. Ira Lexus pays attention to details
!

Miguel Blanco and Willy Moy were great to deal with and made it a very easy process that we decided to get 2 Lexus. I would highly recommend then.

My Car purchase at Ira Lexus was pleasurable, informative, and safe during these trying times. My Sales person Nicolette addressed all my concerns and did NOT pressure me with my purchase. From start to finish the process was flawless.

Laureen Sava
New 2020 RX Owner

Fantastic experience! Rick Kizner took care of us every step along the way and went above and beyond to ensure our satisfaction. Thank you, Rick!

I am thoroughly enjoying my NX 300! The dreaded process of buying a vehicle was made simple and easy by Mark Driscoll, our salesperson. He readily located the right vehicle for us and followed through every step of the way. What is usually a cumbersome, time consuming process was expedited by Mark. Thank you!

Dennis did the 5k and 10k maintenance services for my car, and I appreciated how he called me to go over the details of what was done and any changes. For instance, Dennis told me about a recall I hadn't heard of, but it was all taken care of while they already had my car. Any of my concerns are always checked out, and I'm always given an answer with an explanation I can understand, so that's a relief! I also love the valet service! I live at least 40 minutes from this dealership, but someone picks up my car and leaves a loaner that is the same as the car I drive including the same year and model (minus the hybrid). Both people who picked up and dropped off my car were really kind and professional, and I just learned I can request the same person to do the pick up and drop off. I sometimes feel more comfortable with females, so I asked for Christina to return my car. It's also nice to have some continuity when I'm trusting someone with my lease. I like that I have the option to have the pick up and drop off happen on the same day or over 2 days, as well. The valet folks are patient when working with me to figure out a schedule that meets everyone's needs. So glad I went with IRA Lexus!!

Bill, who dropped my car off was a nice, conscientious person and Jennifer, my service manager was very nice and thoughtful and thorough.

Jack is by far the best customer experience I ve had in any car dealership. He is very attentive and quick with his work. 5 stars for him and 5 stars for the outstanding service Ira Lexus of Danvers delivers every time!

Best,
Uriel Ramirez
5 year customer

David T. Is the nicest individual I have met to date at IRA, best dealer around

This was my first visit to Lexus in Danvers. I was just in there for schedule maintenance. I dealt with Jennifer Perry in service. From start to finish she was excellent. Got me in and out as fast as she could and kept me posted on the progress. Needless to say I will be doing the rest of my maintenance in Danvers and will work with Jenn again. I wish they made a 10 star cause she takes her job serious and if very professional. Thanks to Jenn and IRA! See you next time...