This dealership was my first dealer I went to to look for a used car after my car accident. We had done a lot of research online, and stopped by this place since it was close to us--and it was my last stop too. I found a great used Toyota Corolla in great condition and at a fair price. The rep who was helping us, Muhammed, was especially helpful--he matched me to my ideal car right away and helped me through it every step of the way! And the facility was gorgeous with lots of refreshments and comfy chairs! All around I loved my experience and LOVE my car! Thank you!
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Brings the definition of great customer service to another level. Treated individually and not just a statistic. Helped me with accommodations to service work and stuck to their word. Highly recommended for anything ranging from oil changes to car shopping. Great personnel. Love this this place!
I scheduled service got my car twice through their online reservation system. First time it offered to have the car picked up from my house. Then I a get a call 45 minutes before they are suppose to get the car and say that my service doesn t qualify for that option. I made another appointment for 5:45PM and then I received another phone call saying they cannot do it because there technicians leave at 6 but service is open until 7? Seems like I m trying to hard to get service at this place.
We recently just purchased a new SUV with Sal Radmehr. We had a great and comfortable experience, he was very accommodating and personable. We did not feel pressured in any way. We would highly recommend buy a car with this Lexus dealership and with Sal.
I walked into Ira and immediately I was welcomed by the staff. Jennifer Perry took excellent care of me! She deserves more than 5 stars. The service department waiting area was very clean and comfortable with many complimentary options for snacks and drinks. Overall a wonderful experience, I wish I needed an oil change more often :)
Always great service! In and out within minutes, free loaner and on time for work...totally hassle free. Clear explanation of issues and options, with no pressure. Have had our lexus rx300 for 15 years and have always been happy with Ira Lexus service. Kudos to Mark McLean and his team! Thank you for your extra efforts, always going above and beyond!
The service performed was good. The check in process was slow and the check out process was even slower. There were various printer issues which slowed things down and they seemed short staffed when I went to pick up the car.
Kevin was extremely professional and respected my schedule and my time constraints. He answered all of my questions and was a pleasure to work with during our buying experience.
From beginning to end Mark McLean gave me prompt service. He kept me informed followed up explained why the vehicle had to kept overnight. My entire experience was as good as possible. When I am ready I will visit your dealership for my next vehicle.
Had issue with electronics. IRA Lexus went over the entire car, including electronics, and after resetting computer, a test drive found car performing normally.
It was nice that the car was within warranty, so no charge and they washed the car before I left.
I would say it took longer (approx 2 hours) to do all the checks than I expected. But, comforting to know I shouldn t have an issue like this for awhile.
I live cars, and have a high tolerance for car dealers. This team is not a good one, and they engage in bait-and-switch tactics with a glibness that suggests the direction comes from then top. I have owned two Lexus vehicles, one an RX350 and the other an RX450h. I have had all maintenance done at IRA Lexus. In 2015, after my husband had a collision on 128, the vehicle was on their lot for a month, owing to parts delays. I did not blame them or complain, but I went to pick up the vehicle it's "check engine" light, among others, were on. It turns out they had a mouse problem in the deep snow, and all of my wiring had to be replaced. They were difficult to deal with at every step, and it was not until their legal team got involved that they took on the repairs, noting that it had happened to others that tough winter. A month ago, I took the same car in for an oil change. They returned it to me with the same "check engine" light, among others, on and then same "all writing must be replaced" song. My insurer declined to pay them, instead totaling the vehicle. During their work, I had a loaner. They asked me to come in and "update my form," which I did. Without disclosure, they converted the loaner -- while they had my vehicle -- to a $75/day rental. I would not not ever buy a vehicle from them or plan to rely on them for service. There can be no good outcome.
I recently purchased a new Lexus at IRA Lexus in Danvers. It was a pleasure to be treated with respect by both Mark, my salesman, and Curtis, the business manager. Their low pressure sales technique was exactly what I was looking for. My test drive was very informative and the car sold itself.
Had an incredible experience at Ira--Rick was by far the best salesman I encountered throughout my car search. He was so friendly and helpful and got us a great deal on an NX. Will definitely be back and will recommend that everyone I know drives straight to Danvers. Incredible dealership with incredible service!
I had a appointment on 9/17/2019 at 10:15 for my 40,000 mi service. I got a rental so I could do a little shopping while my car was being serviced. I asked when I made the appointment and when I dropped the car off how long will it take? I was told 2 hour and they will text me when it is done. Well after 3 hours and not hearing from the service department I called. I was told that they just assumed that I would not pick up the car till the end of the day and they didn t put it in yet. Well even though I was told 2 hour, my 2 hours turned into 41/2 hours. My car was soaking wet and not vacuumed at all. I did not receive I service slip. I was told that they would send it to me.
The best sales person I ever dealt with her name is Ann Schlanger, very smooth process with her and got the car I wanted with no pressure. She is very patient and an angel of a person she makes sure all your needs for the car are done before you pick up your new car. Will recommend her 100%
Stopped by the dealership, test drove the used car that was listed and after some negotiation, with sales person and later manager, agreed to the final price which was lower than the sticker price... We shook hands and I thought it was done deal....5 minutes later manager shows up to tell us that he was unaware that car didn't go through "detailing" and he can not give me "unchecked" car because IRA "thrives" on costumer satisfaction!? Sound amazing, right? He tells me that he thought detailing was done and added that detailing cost money but it has be done, IRA rules, and if they find some issues with a car repair cost will be added to the car price. I told them I was ok with it but it made zero sense that they wanted to charge me more money for detailing which was suppose to be included in original sticker price???? ."All of their cars go through it before reaching the floor" I was told... Anyways, week later I call them back and they tell me that detailing was done, no repair were made except for some standard servicing, oil top-up and wiper replacement.... So I asked them if we are ok with our deal.I was told NO because car was detailed and serviced and they could not give me a deal we had because "new price" for a car is.....wait for it.... The same Original Price Tag that they had in the first place without a "detailing"!? Wow! Mind blowing....with this kind of logic I am happy to shop somewhere else...
Wed 9/11 7:30 am appointment for 75k maintenance . Greeter was friendly & brought me into a service consultant. Mark showed me the waiting room. Approximately at 8:45 am I received text on what was wrong & what was needed. Mark came to see me & we discussed. I shared my concern about pricing & he said he could take $100 off. I never understood why they don't tell you that up front. At 10:30 i went out to check on status of car. Usually the service consultant gives you updates. So at 11:10 I went back to service desk after being there for 3 hrs 40 mins. Car was ready. Mark was finishing a customer's paperwork so he gave me to the service consultant next to him needless to say no explanations on what was done just signed paperwork. I was quite frustrated. Since I bought my 2013 Lexus there I have always brought it there for service. This time was not a good experience.
The Ira Lexus guys were very helpful! I loved test driving the car. It was very clean and comfortable. The service here is really great; they're very helpful and make sure your concerns are heard and your questions are answered. They also have 2 techs that go through all the technology with you! I would definitely recommend coming here.
The car care service specialist was quit easy to remember from the moment he approached us to when we picked up our vehicle Mark was quick to explain what was going to be done for this service got us a vehicle to keep going with our appointment for the day kept us informed of when the vehicle was ready and turned it over with a smile thanks lexus team and Mark well done
I recently purchased a preowned vehicle at Ira Lexus. I dealt with sales woman Seana Nikolas and am completley satisfied with the customer service I received. She is extremely knowledgeable and a huge asset to the IRA car dealership. I will be back for my next one and hope Seana will be there to assist me. Daniel Marshall
Jennifer Perry structured my expectations and completed the actions in the exact amount of time to my satisfaction. Thanks to her, it was a very pleasant experience. She was excellent.
I really like my salesperson, Gene, who took care of me 3 years ago. I was also very happy with Michael who took lots of time to familiarize me with the technology available.
I got a fantastic deal and am extremely satisgied with my experience.
Excellent. I love Lexus their services it s the best! Jennifer is very nice. I m thinking of trading my car but still thinking bcs I m going to miss Lexus service so much!
Ira Lexus in Danvers is the place to be when it s time for your car maintenance.They make sure your car is in tip top shape. Tyna Toek is one of the consultant I worked with and she did an amazing job to get what needed to get done with my car.
Brought my NX300 in for 5000mi check. The service advisor was efficient and since I had never used the service dept at Ira he made it easy. I waited and the car was finished earlier than I was told! Only complaint was no follow up on place to get wheel scrapes or roof rack price, Kevin said he would get me
My Lexus RX 300 has had very few problems over the years since I bought it in 2005. Today, it still has great performance, is still dependable and has never had engine problems. It s an amazing car. Any time something did need attention, service was always available and the attention to detail was incomparable. Mark MacLean is the greatest! Thank you Mark for all of your efforts in helping to keep my car running. Eileen from Revere
Dennis was very helpful and so efficient! The young man who helped me with the loaner was very kind. The man who retrieved My car at the end was thoughtful and friendly. The work done on the car was very satisfactory.
Went in for an oil and filter change and got great service. Got a last minute service appt on a Saturday online. Service was excellent. Customer lounge is very nice with some snacks/drinks available. Fast wi-fi is available along with a number of TVs. Overall, very pleased with my experience at Ira Lexus of Danvers.
Very excellent service and friendly team to make our car buying process very smooth, professional, and welcome! Unlike our car dealers we visited, Ira Lexus here did NOT push or force selling anything to us which is great and very pleasant! The staff was able to deliver the car within one business day after purchase, despite a huge customers' visit on holidays. The pricing negotiation talk was very kind, and there is no hidden cost or fees. We love the transparency!
The check tire pressure indicator light was on. I brought my car in for a state inspection and to address the tire pressure indicator warning. I was told he checked the tire pressure, I asked why the light had gone on and they said it sometimes does with a slight temperature change . I paid my bill and left Halfway home, I noticed the tire pressure indicator light was still on. They didn t bother to reset the warning light. Annoying.
Bought my car here last year and the experience was wonderful! Nick G and his crew was very knowledgeable and easy to work with. Nick has been very helpful whenever i have problems and questions!
We were really disappointed with IRA Lexus with regards to quality, delivery and reliability. We purchased a Certified Pre Owned vehicle and paid around 3K extra since it s CPO and the car was brought to my home with terrible brake noise and noise issues. We were promised scratches on rear bumper would be taken care and the paint job was horrible. We really lost our trust on Certified Pre Owned vehicles.
I always work wi Jen! She is so kind and professional! It makes my experience of having my car serviced very enjoyable because I look forward to working with her. She s absolutely wonderful!!
My Salesperson George is exceptional. He is a great example of what superb customer service should be. From the minutes that I walked in the door, George made me feel comfortable, explained the processes from start to finish, and sat with me through financing to ease with the process. Hi work ethics and professional demeanor is is exemplary. I would highly recommend George with no reservation to anyone wanting to buy a car at Ira Lexus.
I Newly Serviced My Car Here at IRA Lexus Danvers and Tyna Was Very Professional. She Didnt Hesistate to Explained and Answered All Questions That i Had. When i Didnt Understand, She Was Very Patient and Made Sure I Understood. Best Place to Get Your Car Serviced. Highly Recommend This Place!
The assistant service manager who helped me was very professional, kept me up-to-date on the progress of the work, and got me on my way quickly. I give him 5 stars. I was however, very disappointed that it took an hour and a 1/2 to complete a simple tire rotation and fluids level check service.
Thank you Dennis & Rick for my fast & easy service appointment. I loved the drop off & pick up at a local shopping center while my car was being serviced. I am grateful for the shampoo on my front carpets to remove the ice melt/ rock salt from Winter months. My new car looks amazing. Ira Lexus service is truly the Best !
This was my first time visiting the service department at this dealership. I was cordially greeted and I shared with the person that I was looking for a new mechanic and I'm new to the Lexus vehicle. Linda hooked me up with Mark and from then on I was kept up to date as to what they were doing with my car, besides doing the recall repair. Mark brought out the technician who worked on my car and the three of us had a nice talk. I'm a former Volvo owner, and although the Volvo dealership was good, Ira Lexus is a class act. My car was washed, vacuumed and it had a full tank of gas when I pulled out. I hope to make this my new place to service my Lexus.
I worked with Brendan he was on point and straight forward regarding the service my car was getting. Overall I'm satisfied and i will definitely go back at IRA lexus for future services.
I was treated well and fast by the personal at Ira Toyota in Danvers. Was given an awesome loaner vehicle. David Tabares assistant manager set the appoint up for me for a recall for my vehicle. I was very impressed with the overall treatment with everyone at IRA Toyota. Thank you. .
IRA Lexus was friendly and efficient with solving our tire problem. They gave us a loaner vehicle and they pre-prepared our invoice so picking our car back up was quick .
On time and attention that was personal and courteous.
Cost was high and I was somewhat unclear about how urgent the work was necessary at this time. I was told it could wait to have the extra work done but further explanation of this work itself would have been helpful.
It left me with a choice of yes or no without enough information.
Best auto care service I've ever received. Everyone there was so kind and quick and courteous. Wish everywhere was like this no matter what the service cost. Thank you Ira Lexus of Danvers!
I had a great experience with IRA Lexus of Danvers. Ann was great and very relaxed and easy to talk with and got a super deal on my Lexus. Very happy with our IRA LEXUS and so glad we drove the distance to get this truly great deal. THANKS TO ANN, CHRISTIAN Asbd of course IRA LEXUS
We have been going to Ira Lexus Danvers for service and sales needs since 2012. Needless to say, Ira Lexus Danvers is always dependable and second to none when it comes down to service. We had our GX460 recently serviced by Ira Lexus Danvers after we discovered an issues with our transmission electronics. While this was a short notice, the dealer quickly booked an appointment and arranged a loaner vehicle so that my wife can go pick up the kids on time. Brendan DeAngelis was our advisor and he was a top notch in terms of providing me with a first class service. I look forward to coming back here for my future services and purchases. Tom B.
Waited 2 and a half hours for an oil change when I had an appointment. I understand it is busy for this is a ridiculous amount of time for an oil change. Then I went to pay and was mischarged when I had a coupon.
The smoothest and most accommodating car buying experiences ive ever had!! Gene and Ahmad took time to work with me to find the right I was looking for!
I went in for my first oil change after buying my Lexus suv in January. I was disheartened to be told you charge $40 to rotate tires. I honestly feel that should be free with an oil change. It s an important thing to do and you should encourage people to do it. I feel you make good money when selling a car and that would encourage people to buy from you again. Very discouraged customer Jan Ferm
I have been a customer at IRA Lexus for about 20 years now. When it comes to periodically servicing my car, I always bring it to the dealership. The people who work there have always been and are still now, flat out exceptional. I ve been paired with pretty much everyone of them but most often Mark McLean, and more recently over the past few years, Dennis Pellegrino. You simply will not find two more on the ball, more attentive, nicer guys.
I have purchased two cars from Ira Lexus and have been using their service department for about 8 years. I have always been happy with the staff and service. I would definitely recommend Ira Lexus/Toyota
I got an excellent time at Lexus they were helpful non-aggressive allowed me the time and space that I needed to make a decision to go with Lexus in the first place thank you
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