Our old tankless water heater was acting up, and we wanted a professional to look at it. JW was the only company I found that could get someone out the next day. All the others were at least a week out. Troy arrived at the early end of the appointment window, knew what he was doing, shared a ton of useful information, and stayed almost an hour. Well worth the $29 service call. Their rough price estimate for installing a new unit was twice what a local outfit said, but I feel sure the work would be top-notch.
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This should be no stars. I wanted an estimate to replace two showers and I confirmed on the phone this was work Jon Wayne does and could deal with most types and materials. I chose not to do business with Jon Wayne after experiencing difficulty in first scheduling an appointment for an quotation and then the plumber / estimator arrived very late. Schedule window was 11AM - 3PM. He arrived around 6:30 PM. The dispatcher called around 2:30 PM and said the plumber would be a little late. The plumber / estimator was very respectful and looked at both work sites and then said he'd have to have someone else come out to give me a quotation. I was very clear on the phone what the project was so it is a bit of a mystery why Jon Wayne would send a person who couldn't develop the quotation. The plumber schedule the second person to come to my home on Friday afternoon to look at the job. I cancelled this appointment as I do not wish to waste anymore time with this company. They wasted seven plus hour of my time already. During this event, I interacted with the on-line chat after 5 PM (polite but unable to handle my concern); I called the office a little after 5 PM and asked for a manager and she said they all left for the day. The person I spoke with said she made a note and would have a manager call me in the morning. This never happened.
John Wayne always has professionals answering maintenance and repair calls. Today was the annual checkup for our HVAC system, our electric system, and our plumbing systems. Jackie arrived on time. He was professional and courteous. He performed the routein checks very ubobtrusively. When finished he explained everything he had found and encouraged us to use our Whole House Rescue service to get the projects we want completed. My husband and I felt secure with Jackie in our home. We are still very pleased with John Waynes rescue services and we will continue using and referring John Wayne services.
This is the first I used your company.. The technician came, was very pleasant & knowledgeable. At first, I thought it was something minor. Turned out that I had to replace two parts. The visit/repairs was a little expensive. Thank God for my discount, esp when you weren t counting to pay so much.. Even though it was a hard blow, I m thankful to have my a/c up and running...ty Cisco!
I called to schedule an estimate to replace my AC condenser unit and take advantage of their advertised 50% off Black Friday deal. The operator confirmed that they were offering 50% off of services and scheduled my appointment. The technician arrived and said 50% was only for complete new system installations. The telephone operator didn't mention that! So after the technician attempted to up-sell me on a new system (claiming my old system would never work right even if they did the repair I requested), I said I only want the quote for the replacing the condenser. He left, and they called me 3 days later to make sure I didn't need anything else; I said "I still need the quote," and they said it will be emailed soon. It has been 3 months and I still haven't received the quote!
TL;DR Pro-tip: John Wayne uses deceptive sales tactics to get a technician into your home. Then if they can't upsell you to a "WAY MORE expensive" system, you're dead to them.
They must have paid a fortune to obtain and repeatedly run the most obnoxious commercials in San Antonio. The subject of the commercials is not bad but that noise they call music is horrible enough to make me look for another company and change the channels. Most of their profit must go to paying for all those commercials! UGH!!!!
reply: I have used you in the past for plumbing issues but those commercials made me change. You work is ok, just can't get past the commercials and upselling. Thanks for your offer to come out but I'm afraid you might bring the "music" with you. It is really irritating.
Service was exceptional! James was our Service Tech. and he showed up maybe an hour after I spoke with customer service. James was thorough and took the time to explain what was going on with our unit. He provided courteous and effecient service. We now know who to call for heating and plumbing service.
They were very professional and kind and both gentlemen had patience with The wife and I on deciding which route would be best for financing. If I knew this experience would have been this pleasant , I would have called them sooner because my AC needed it.
Juan London s service today was awesome. He was very professional, knowledgeable, efficient, and pointed out things that he thought might need some attention. What a wonderful young man and a pleasure to meet. It was very comfortable having him in our home. Hope that you work hard to keep him on the Jon Wayne team of employees. Patricia Boerner
Richard was so professional and courteous. He wore a mask the entire time he was at my home. He was careful to put booties on every time he entered the house. He was polite and kind and he addressed my issue promptly. My house is cool and comfortable now. I highly recommend Jon Wayne and Richard! Well done!!!
Jay was very personable and explained the systems and services that Jon Wayne offers clearly. I liked the analogies he used to explain the different HVAC systems. He was very professional and passionate about the company he works for. The 10 years "Anything Breaks" Coverage with Jon Wayne Rescue Club Membership is what really sold me. I look forward to many, many years of coolness in the hot south Texas heat!
If you are looking for a company that will schedule you a week out and then cancel the day before they are schedule to show up, then Jon Wayne is the company for you. I made an appointment with their office over the phone on Feb 18 and I requested to be put on their urgent list. The customer service representative for the company scheduled me for Feb 26. On Feb 25 (the day before they were scheduled to arrive), I received a call from a Jon Wayne representative who informed me my scheduled service date was moved out to Mar 16. I don t think Jon Wayne s scheduling department has clear understanding over their workload because they are scheduling out dates and are not able to show up. I called on Feb 26 to let the company know my frustration and they said it would be used as learning opportunity. Thanks Jon Wayne, for wasting my time.
This company has serviced my a/c unit the past 5 years and has done a great job. The tech, Travis, who performed the service was no exception. Totally satisfied with techs provided by Jon Wayne. Thank you.
The whole process was seamless, Jon Wayne is a company that you can tell really values it s employees and customers . And the install crew! Wow! What a job! Everything was so nice neat and clean, they laid down protective coverings, you couldn t tell they were even here except for the nice cool purified air my family was receiving! Huge thanks to Jose, Hector, and Marcus! I will be using y all for all of my services!
Brian did an excellent job! He was professional, courteous, and let me know about issues with my system that other technicians had failed to find, very thorough! I appreciated his recommendations for the system that will help to prevent issues in the future. He also took a look at all of my plumbing and electrical as well! He even flushed my water heater! All around excellence, very pleased with the service and will be using them again in the future! Thank you Brian and Jon Wayne Service Company!
We only needed an annual tune-up of our 3 year old system, so I expected a 30 minute or less visit, but the very professional techbician(Cliff), did an amazingly thorough job of checking our system out top to bottom. Furnace, filters, condenser, drain lines, and freon/pressure checks. He also checked efficiencies and gave us a full written report. Then he inventoried all our equipment, adding them to their system so they would have all the pertinent info they needed should i have a future failure. Let's just say that I KNOW who I'll call if I do have that failure. John Wayne is a GREAT value for your dollar. I highly recommend!
Not impressed. Their A/C service agreement is a joke. I wanted a quote to run electric to my shop which is 27 feet from my outside breaker. I just wanted a few 110 plugs an a couple of lights. The quote was over $10K, which $4K was just to trench. A couple of years ago, I had 4 times the work done on my shop in Amarillo for $3.5K that is including 200 feet of trenching.
We contacted Jon Wayne Service Company because of possible problems with our air conditioning ducts. Christopher Posada was the HVAC design consultant that came to our home. Christopher was professional and thorough, checking each room and attic. He offered suggestions as to what we should do to correct the problem. While we have had two other companies come to our home and offer no solutions and just charge us for a service call, Christopher knew exactly what to check and his suggestions resolved the problem we were having. We called Jon Wayne Service Company because they were the top company that Angie's List suggested. They sent Christopher the same day. We will definitely turn to them for future services. And we would like to most importantly compliment Christopher Posada who is definitely an asset to the company.
Chris P. from Jon Wayne was very helpful. He was polite and took the time to talk to us about our plumbing issues in a thorough but easy to understand way. He was very knowledgeable and made sure to explain any prices or costs up front. I will definitely continue to be a customer of Jon Wayne.
Jon Wayne was very responsive when our heater stopped working. Jacob is very good at explaining the problem and getting it fixed. They are a bit more expensive than others, but are very polite and professional and do a very good job.
The service person was exceptional in knowledge, skills, abilities, and personal interaction. He explained all processes and possible issues and gave solutions to those issues. I appreciate him for giving me and my family the information and assistance needed. I want thank him for his professionalism.
I just love how professional and caring they are! I explained that my unit went out and that it was critical because of my disabled brother and 81 year old father living with me . Did they deliver? They sure did! Same day service! Thank You To Jesse Garza for his professionalism and walk through process!
AC wasn t working and it was over 100 degrees outside. They had a tech here in about an hour and got it operational again. Brandon the Tech was professional, quick, knowledgeable, and friendly. Explained every detail of what he was doing when I had a question. Super happy with the service!
My parents need central air and heat and I m very glad that Jon Wayne is able to help them cool and heat their home... many thanks to all who helped them accomplish this. And a very big thank you to Josh!
Carlos made sure my upstairs unit was running correctly and also caught that my downstairs unit was cutting in and out. He charged up our systems and got them working. 4 stars only due to costs are high, but quality was great.
Cory Campbell and Anthony Jimenez came to our house today to check/maintenance our current system and install smart home automation. They were so professional (and considerate of my napping daughter) and made the whole process really smooth. They both were super helpful and friendly and explained everything we needed to know in full! Thankful for their service and would 100% recommend this company to anyone I know!
This is like the 4 th time I needed emergency service. With the VIP plan I pay yearly, I can say it s well worth the money. They come out the same day and have all supplies on their trucks. Jesse was my service man this trip and he was in constant communication with us throughout the repair process. Very cordial and very professional. Transparency on the costs and work involved made it easy for us to make on the spot decisions. Thanks Jon Wayne.
Experiencing a waste water failure. Previous contacts with random plumbing companies decided to return to Jon Wayne for service. This company response quickly and professionally.
Jon Wayne employees are always courteous and helpful. They go out of their way to be polite and really take care to keep the customer's interests at heart. They keep you informed and show up on time. And when they're going to be late, they call. And the service technicians are always knowledgeable and courteous.
Their tech Chris was so helpful and understanding. He showed up on time and took his time helping me understand what I needed. Felt really comfortable with him and his team. I will recommend to family and friends.
After the nightmare of dealing with Elmers Plumbing (do not ever use them!!! Seriously do not!), Jon Wayne was such a windy experience. The office staff so polite and the plumber was wonderful to my mother. He fixed her leak and installed a faucet and barely charged her anything. She is 82 years old and he treated her wonderfully. I would highly recommend them.
Jay was on time and polite and answered all questions and explained all the processes and payment options that were being offered. We were getting prices for airduct replacement. We were offered different options and plans. We have not moved forward yet with those services.
Michael Norman did a great service call for us and replaced our capacitor and cleaned the unit. He was very polite and professional. Only issue I have is it is very costly Thank you
Carlo Avendano was very professional with his work, answered questions without any hesitation. You can tell he knows his job very well. He took the time to explain what the issue was and what to look for in the future. He replaced a part that needed to be replaced. I highly recommend him for services with a John Wayne. Thank you so much Carlo.
We were very pleased with the service from the thorough (free) estimate by John (on a Sunday!) to the installation of a water heater on Tuesday. The installation was clean. I owned a construction company years ago and for me the sign of an experienced and carefully done job is its aesthetic appearance, as well as its operation. That means how things like conduit are sized and line up. The installers turned the tank so that the pan drain and the tank outlet port were together. They installed a bracket so the expansion tank would have a support to rest against. Jon Wayne may be a little more expensive, but these days you get what you pay for. I will definitely use them again.
Joseph was absolutely incredible! Such prompt and friendly service. We were without AC for a night and he came in and got it diagnosed and repaired quickly so that we had relief from the heat. He was very thorough with his inspection and gave me the best options for what I need to keep my system going. Sometimes having strangers come into your home can be uncomfortable but he made the visit pleasant while being professional! So glad he was the technician I got today he did a phenomenal job. Thank you so much!
My AC went out during the hottest day of the year (so far) they had my unit up in running in no time! Would totally recommend and will be using them again. Thanks John Wayne!
The young man Lane came out was courteous and very professional Did a great job and with great customer service . Lane should be given Kudos for such excellent customer service and attention to detail and Genuine concern for the customer
I'm scheduled for services next week after discussing all that's involved to replace my a/c unit. Rudy was very professional & warm addressing all my concerns.
I was invited to sign up for the $178.40 yearly service contract when I called to have a plumber come and inspect a faulty water heater. I was told by signing up this would put me on a priority list so naturally I signed up.
I scheduled my appointment for the water heater repair and was called five minutes until last minute of my given time frame (2p-6p) to say the plumbers were working on other homes and would be late. They could not give me a time. I wasn't up for waiting until 8pm so I told them to reschedule me for the next time they had availability. Once again, I was called at 5 minutes until my allotted scheduled time frame ended (12p-4p) to once again tell me the plumbers were working on other homes and couldn't make it until much later. Again they couldn't tell me a time.
I regularly schedule plumbing and other services not only for my own home, but for my rental property and also for my employer's home. NEVER have I had dealt with such unreliability. I took off of work twice to accommodate these schedules and twice they couldn't perform as promised. One time is acceptable but not twice. I can't imagine how their customers who are not on the "priority service contract" are treated.
I will never rely on Jon Wayne for any type of work. I feel the "priority service contract" is a scam. I have disputed the charge through my credit card company and am telling everyone I know about my experience through word of mouth and also social media. Beware of this company.
Sales representative was very polite and knowledgeable. The price for what I needed done as a little high, so I didn t go with them. I have known this company and it s owner for years and are a very reputable company.
Cobey was very informative and professional. He arrived on time and explained everything I had any question about. He made me feel comfortable that I was getting great value for my money. Originally we called Jon Wayne our to get an estimate on a new system (which we will probably get from them) and he was able to resolve a couple issues with our a/c unit to keep us cool until we could make the responsible decision. They know they aren t the cheapest, but their service is worth the little extra that you spend. You know it is being done right, or they will come back to make it right.
If you are anywhere knowledgeable about skill services then you probably can identify the dishonest sales tactics of Jon Wayne Service Company immediately. Unfortunately for us, we "were" unaware, at the time, of what to look for. Be aware and ready for a high pressure sales situation and the extremely unnecessary services that they will inevitably say you need when you don't actually need it. They will take advantage of your incompetence in the practice and avoid providing you with any alternatives without a word and later hide behind the lie of "we didn't mention it because we probably don't offer it." So it's better for their business to not inform you, as the uneducated one in the situation, of all your options, even those outside of their willingness to provide. Shady, greedy practice to get more money out of you. It honestly makes me sick to know a local company in the city I love is blatantly taking advantage of people for THOUSANDS of dollars during the COVID-19 pandemic. Our plumbing issue was a seal issue on one of our toilets but ended up being a $5200+ repair because or "specialist" saw we now need to get our lead flange completely replaced because it's old and "could" be causing leakage. Unfortunately, for us put in an on the spot sales pitch and being uneducated in the practice we are stuck paying a ridiculous amount for the work performed. At the time, we had no idea there were alternative options that were far less expensive. We have family and friends in plumbing, who at the time of our issue were unavailable to assist, thus reaching out to Jon Wayne Service. These other service company/individuals have come to check the work since Jon Wayne has assisted are also extremely upset that Jon Wayne can come in and completely steal money from customers like us. I've been trying to get more information from them regarding our job from September 2nd and it takes weeks to get a response. After several attempts over a couple weeks, I was able to speak to a plumbing manager who said he would contact me back later that day and it has now been another 7 days with no reply or call back. They have no interest in helping you further once they have your money. I'm not sure how Google and Facebook show such a high rating the true rating is on Yelp. There has to be paid reviews or some incentive provided because it's extremely hard to believe after our first interaction with them.
We were very satisfied with the service and professionalism received by Jon Wayne's technician...also the great price of $29 just for checking what the problem is... and then it's waived if they fix it? Can't beat that
John Wayne was very fast and efficient. I called this morning and had someone at my door to discuss installing new AC unit within a few hours. All my options were laid out for me by Andrew. They were all ready to install the next day but my schedule did not allow me but regardless they have me set up the following week!! My only complaint is you just made me spend all my money ! But I definitely know it will put more value back in my home!!!
Had almost an immediate appointment and received a very professional assessment. Identified high quality equipment at 50% off due to the season. Will have installation after the weekend.
Jon Wayne is the best. Knowledgeable polite technician, friendly. They don't leave until customer has all questions answered and is happy with the work done.
Originally left a review last night for positive experience. This am, the solution they offered did not work. That s fine, called them back out, they sent a guy who told us we made a bad decision choosing that solution. Why we would choose that? Would love to pull $10,000 out of my pocket for a new AC, happen to be in a pandemic. AC repair is never a quick fix but during a pandemic that has affected my business, I m not as lucky. Hoping for a refund. The experience was rough, second time around.
My service person Jorge was great! He checked my central heat and air. Jorge made some recommendations and he took care of my problem. It was a blessing to have Jon Wayne Service Company to take care of my air conditioning needs. Thank you! Matricia
I have had John Wayne at my house to replace my water heater, unclog my sewer line, and now fix my AC. The technicians that come out have always been friendly, professional, and knowledgeable.
We were very impressed with their eagle eye. They pointed out many items no one else noticed before, especially our water tank closet and it s proximity to our a/c intake vent. Gave us advice as to how to keep potential gases from escaping into the vent system. Although we only had estimates for electrical work, I think we re sold!
The Tech Thomas was very kind professional and performed the repair promptly. I recommend them and especially Thomas. He was very informative and took his time explaining problem to myself.
James Quandt was the service tech on this call and he started out by asking questions about what was wrong. He was able to then quickly address the problem and offered two options to repair the problem. James is very professional and proactive in offering solutions then implementing the repair. Setting up the appointment was smooth and getting a call 40 minutes before his arrival saved me from sitting around for a 3 hour window. TC
Awesome! Couldn't have asked for better technician to come out (Brian) today. Very thorough and courteous to my home while shifting from in and out of house. Detailed as well...On time...
The service guys are always very polite and helpful. I have a service warranty with this company for over 4 years. I highly recommend Steven Grimes, plumber, for his kindness and honesty. Yes, there are honest plumbers!!!
We had a stellar experience with JW. Our rep, Jake Pettit, was really knowledgeable and provided so much insight to make sure we knew what we were investing in. Along with the finance department, Jake went above and beyond to make the installation affordable. The following day, the technicians, Marcus and Ryan got started right away and worked diligently throughout the day, never compromising the quality of work despite the long hours. It means a lot to our family to finally have central air and heat after years of window units. We've had some pretty bad customer service on large purchases lately so working with John Wayne was a breath of fresh air (no pun intended!). We're so happy with the system and this whole experience will prompt us to recommend to everyone. Thanks Jake, Marcus and Ryan. You all were stand up guys!
My entire experience with Jon Wayne Service Company was outstanding. Cobey, Mario and JJ exhibited excellent customer service and workmanship. I upgraded my kitchen/ dining room lighting and I was provided options that met my budget. Mario and JJ were efficient in the installation process and they both went above and beyond answering all of my questions! My lighting looks fabulous and it feels like I have a new kitchen thanks to them. I will be calling Jon Wayne again for any other service repairs in the future. Thanks guys!!!
James was very professional. Upon arriving, he presented me with his business card and introduced himself. He entered my home with booties on his feet. The company is very considerate and mindful about not tracking dirt into the customer's home. After fixing the problem with my furnace, he tested it 5 times to make sure the problem was resolved. I was very happy with that. James was very courteous and respectful and completed the job in a very reasonable amount of time. The cost of servicing was reasonable as well. I am a first time customer with Jon Wayne Service Company and will definitely continue to use their services in the future.
The technician RICHARD HICKEY was very friendly and thorough with his work. He respected not only my time but also my home. He took the time to explain what he was doing and any issues he found. I appreciate companies that hire amazing employees like Richard
I don t know why I been sent a review when no work has been done. The guy showed up at the right time and explained the situation with good details. I told him I wasn t expecting the amount to be so high and I thing it s because I don t have a good amount of understanding on electricity works. However, he told me he was going to send the quote via email which I didn t received yet. Instead I received this email to complete a review. I need the job done and is my right to shop around, like I said in the end I need the job done and I ll love to choose the best candidate not the best price. I don t know if telling them I ll be shopping around make it change their mind to send the prices but this is why I give them the 3 stars.
Our home a/c outdoor unit broke down. Jon Wayne was the only 1 of 3 services contacted able to come out same day. Technician Abel spent 3 hours with me not just diagnosing but helping me strategize a well rounded resolution. This included understanding our indoor unit (airflow handler). This was super important given replacing the outdoor unit wouldn't solve a previously unnoticed airflow problem (causing stress). We agreed on a comprehensive solution that we understood and could agree to. Abel made the effort to confirm all parts and available labor so we could be back up and running next day avoid 3 consecutive nights without cooling. Thanks!
We received excellent customer service from Jon Way Service Company. They were very clear in explaining the system issues and provided a clear explanation of the different repair cost plans available. I felt as though they were truly trying to help me out by thoroughly explaining my options in order to make an informed decision.
Previously, I was using ANOTHER central air company to service my a/c system. We had problems from the start and frequently had to have repairs done. However, it got to the point that the other company no longer wanted to come out to fix it.
This time, I called Jon Wayne for help. I want to thank Brent Christopher and Joshua Estrada for laying out the facts and giving us options to decide whether to fix our current system or to install a complete new system.
Never did I feel pressured to make a hurried decision. I truly felt Jon Wayne had my back. Thanks!
We contacted John Wayne yesterday afternoon due to a/c issues and were able to get someone out today, which was a quick turn around since it s summer. Lane came out to service our ac as it had not been cooling the house. Turns out we had a bad blower motor, which he was able to replace. He informed us about saving money by becoming part of John Wayne Club program, so we did and were surprised to learn all the great perks to joining. Lane was friendly and professional the entire time. He ended up working with us for about 4 hours (he had to order parts and go pick them up) and we appreciate all his hard work. Thank you for great service!
We recently used Jon Wayne to obtain an estimate for a new air conditioner. The HVAC Design Consultant listened to all of our requested features and delivered options from which we were able to choose. The consultant was attentive to gathering ALL the information that the installers would need to complete an efficient installation next day. The consultant displayed all of the recommended Covid 19 safety requirements while in our residence. We were very pleased with this interaction with Jon Wayne. Installation occurred next day. Our home is an older home and replacing our air conditioner required much time and effort to bring it up to code. The technicians worked continuously until the job was finished, displayed a great work ethic and were professional throughout.
I have used Jon Wayne for my A/C for many years and have been very pleased. I called for an estimate to install a plug for a above stove microwave. The only reason I didn't go with them was the price quote given was $312.00 Lowes price was $45.
Very professional coordination from the office team in that they managed my expectations to the minute. AJ was the individual responsible for updating electrical wiring and improving air flow for my ac unit. Before he left I noticed my A/C was producing the coldest air Ive known it to produce. I needed a light jacket while the unit was being tested after repairs. Thanks, AJ!
I had the ac tune up done and my tech was Carlo. He was awesome, told me what he was going to do, answered my questions and even helped me fix something else. He was very good and I would have him come back and even gave me his number in case I had any questions. That ac tune up was good for my system that is 3 yrs old. Nice and cold in here now! Thank you Carlo!!
Very good service, Jose Sandoval was professional and was excellent at explaining what he was doing and showed me how to use the thermostat. Excellent service.
Bobby did a great job locating our sewer lines and determining whether there were places in the terra cotta pipe that were crushed. Even got up on the roof to do it! He is going to get us a formal proposal to fix everything and even add a clean out value that currently does not (but should) exist.
Technician was very professional and polite. Will definitely be calling your company again. Even the lady who had to reschedule my appointment was very helpful and friendly.
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