Grayson Maloch Review of Jon Wayne Service Company
If you are anywhere knowledgeable about skill serv...
If you are anywhere knowledgeable about skill services then you probably can identify the dishonest sales tactics of Jon Wayne Service Company immediately. Unfortunately for us, we "were" unaware, at the time, of what to look for. Be aware and ready for a high pressure sales situation and the extremely unnecessary services that they will inevitably say you need when you don't actually need it. They will take advantage of your incompetence in the practice and avoid providing you with any alternatives without a word and later hide behind the lie of "we didn't mention it because we probably don't offer it." So it's better for their business to not inform you, as the uneducated one in the situation, of all your options, even those outside of their willingness to provide. Shady, greedy practice to get more money out of you. It honestly makes me sick to know a local company in the city I love is blatantly taking advantage of people for THOUSANDS of dollars during the COVID-19 pandemic. Our plumbing issue was a seal issue on one of our toilets but ended up being a $5200+ repair because or "specialist" saw we now need to get our lead flange completely replaced because it's old and "could" be causing leakage. Unfortunately, for us put in an on the spot sales pitch and being uneducated in the practice we are stuck paying a ridiculous amount for the work performed. At the time, we had no idea there were alternative options that were far less expensive. We have family and friends in plumbing, who at the time of our issue were unavailable to assist, thus reaching out to Jon Wayne Service. These other service company/individuals have come to check the work since Jon Wayne has assisted are also extremely upset that Jon Wayne can come in and completely steal money from customers like us. I've been trying to get more information from them regarding our job from September 2nd and it takes weeks to get a response. After several attempts over a couple weeks, I was able to speak to a plumbing manager who said he would contact me back later that day and it has now been another 7 days with no reply or call back. They have no interest in helping you further once they have your money. I'm not sure how Google and Facebook show such a high rating the true rating is on Yelp. There has to be paid reviews or some incentive provided because it's extremely hard to believe after our first interaction with them.
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