Jon Wayne Service Company Reviews

Tom was very knowledgeable and helpful. He answered all the questions I had. He was also very professional. I appreciate his work.

Technician arrived as scheduled asked me if we had any concerns issues with the unit. He was informative and explained all the work he completed. We will continue to have our unit serviced by John Wayne.

Any time I have ever called Jon Wayne, they have been very responsive, reliable, and honest. They are always my first call because I know they will do their best to help, and makes things right. Today, Jonathan answered my service request in the same day, was very professional, and genuine. Thank you for the excellent service time and time again!

Mr Michael Norman ...the service technician notified me of his arrival asked was it ok to come in and verified that he had the right address for service...very knowledgeable and professional and explained all the services where I could easily understand..

We have always been very happy with Jon Wayne servicing our AC system. Lionel is our absolute favorite technician. Always prompt and on time, courteous and very informative and precise on our service. Always make sure our home is left clean and never has made messes from coming in/out, even in rainy seasons. Highly recommended!!!

The serviceman that was provided to our home was very knowledgeable, cordial, and detailed when explaining the options in front of us. Will definitely recommend John Wayne to friends and family in the area.

Carlos was here first thing on this cold Wednesday morning anxious to conduct our annual service. The service was conducted very professionally, efficiently and in a friendly manner. Every step taken was explained. Jon Wayne has a very valuable asset in this employee. My nomination for your next employee of the month/quarter. Thank you Carlos.

Mr. Andrew Riley was an amazing person who gave us the best service I have ever been given for the estimate. He made sure that we knew exactly what we were going to get and the cost of the total on the full ac system. He also explained to my family and I other possible services that I am looking to get done such as the plumbing, water softner system, and possibly the electric done as well. As a disabled Veteran I feel as if he was the best and the company was out to assist us and willing to HELP US and not just for a pay day.

Very good service and my tech Angel was very informative with every step of the process he was doing and professional! Highly recommend them!

They showed up 2 hours late out of there 4 hour window. Window was 8-12 and showed up at 1:50. The technician was great but reset all my times on the a/c panel. Never told me it was 2 hours off.

From start to finish everyone was professional , courteous , very honest and knowledgeable. Thank you Jon Wayne ! Highly recommend. They will go above and beyond to help you get your new system . Nothing short of amazing .

Great job. Tony Ruiz came and diagnosed the problem right away and fixed it. Very friendly, competent and professional. Would recommend to anyone.

Had maintenance completed on water heaters, plumbing and electrical. Joseph, the technician, completed the maintenance in a meticulous step-by-step process. Joseph is professional and personable. He is an exceptional asset for Jon Wayne Service Company.

They were here with in 45 minutes of when we called! Matt was very nice very polite, very professional! They will have our units in and replaced within two days! It was pricey but you get a lot for what you pay for!

Justin was very professional and courteous. Explained everything in depth, answered all questions, showed us our options, and completed work in a timely manner. Would reccomend.

The service professional Lane that came out here to inspect our unit was very professional and courteous and was very honest about every aspect of the repair. We haven t used this company yet but are going to very soon. We moved out here from New York to Texas and this is the first company that we ve dealt with that has put a smile on my face for having to spend a lot of money to replace our entire AC unit. I highly recommend them and Lane the service technician to anyone in need of AC and heating repair. I am very impressed and look forward to working with them in the future for all of our needs.

The individual that services my ac today was a true professional. Thomas Mullinax walked me through the entire procedure. He pointed out items of interest and concern. Never pressured me into anything. I was pleased with his work and his debrief. Job well done. Thank you

The service technician did a thorough job and had multiple options for repairs, however, he neglected to plug in the air handler unit (the system would not turn on), poked a hole in the duct work and did not repair the hole. Since the options that were given for repairs were close to what we thought a new system would cost a different associate came to our house.
This associate wanted to check the work the technician did and see our current system. We discovered, later that evening that our (land line) telephone was not working. The message on the digital display read "no line". After calling our provider and going through steps to try and get the phone to work, an appointment with the provider was scheduled.
In the meantime, we discovered that the telephone line looked like it was damaged (split). Two days later, the provider confirmed, that the phone line was split. We do not know how the telephone line got damaged or who actually caused the damage.
All has been repaired. We called a different A/C company to get a second opinion. We will not be using Jon Wayne.

Very professional and knowledgeable. Juan was very informative and very personable. Love this company.

Had an appointment between 8-12, got pushed back between 1-2, then got told after 6 after i called. People wait all day or take off time to eait for an appointment you scheduled...well were running late with no apolgizes doesnt work when ur 6-8 hrs behind schedule

Service Tech was extremely helpful and knowledgeable.

The salesman Andrew R. was professional and courteous to our needs. Highly recommend to anyone.

Today we had our toilet from the 1970"s replaced by Jon Wayne service company in San Antonio. it was a very easy process from start to finish thanks to Bobby Terrell. He was the most professional, polite, and friendly plumber i have ever encountered. Upon arrival he showed what the company had to offer and was very patient with me while i went back and forth trying to decide if i would purchase the toilet at a big box store or go with one of theirs. In the end i decided to go with theirs and am happy with my decision. If i could give more than 5 stars i would. I highly recommend Jon Wayne Service Company and plumber Bobby Terrell.

Joe was very friendly/professional. He cut and installed 2 elbow joints/toilet supply valves for 389. Felt like this was overpriced but it does come with a warranty. Overall I m content with the services rendered and would recommend Jon Wayne.

Matt Baumann was a life saver today! I had just gotten a flat tire, luckily it happened at the property. Matt came out to shake my hand and introduce himself, next thing he asked was, can I replace your flat tire?
He had no idea I had a screaming 1 year old in the car, or did he know that my husband was In RI for work. Thank you!!
As for his service, he was on time and knowledgeable about central AC and how to install it on an older home. Very professional!

They communicated with me that they may be running a bit late, but still showed up in my timeframe. Thank goodness I have the Rescue Club, as it covered the refrigerant needed for my system and the cleaning. Carlos Gonzalez was courteous, wearing booties, gloves, and a mask to prevent the spread of bacteria. Very professional and timely with his work.

Stephen came over to help with our plumbing issues. It was obvious he was very knowledgeable and had been doing this awhile. In other words, he knew what he was doing! He was very thorough at understanding and performing tests before he diagnosed the issue.
Stephen answered all my questions and concerns. He helped relieve a lot of stress. He was very professional and went above and beyond for our family!

We have been with Jon Wayne Service Company for MANY YEARS for VERY GOOD REASON! They have provided, in our opinion, the PREMIUM SERVICE for a VERY REASONABLE PRICE! Their technicians are very highly trained and KNOW what they are doing! I've never met one that I didn't trust after speaking to them regarding the service. It was our pleasure to have Mr. Daniel Garza as our Certified Service Advisor during this review of the condition of our plumbing and air conditioning systems. He took his time carefully assessing each system and site and gave us the complete run-down at the conclusion of the meeting. We were very satisfied with his findings and couldn''t be happier to hear everything is running great!

Paul was amazing. He explained everything to me. He went over everything that I needed. He did a great job.

Matt showed up was friendly and professional. Gave details and answered any questions thoroughly and knowledgeably. Game several options and I was glad Matt and Jon Wayne company do not use Hard Sell but rather information to make an informed decision on a major purchase.

Jon Wayne employee s were very professional and considerate to our needs and questions. Chris C. , Lead Technician was most accommodating and explained every action in detail. We felt very comfortable with them and will continue to seek services from Jon Wayne.

Steve was wonderful diagnosing our hot water heater problem and explaining code issues and estimates. We appreciated his help today!

Awesome technician. Very polite, honest and punctual. With workers this good you know this business is run right. I've tried other companies before but this level of service and customer care makes them #1 in my book.

Richard Hickey was very professional. He explained the work he was doing as he was doing it. He allowed me to ask questions at any time. I was able to verify weather some of my efforts to keep the unit running we're done correctly.
The unit is running great, and with the tips I received from him, I can keep the unit running at its best.

$59 dollars for maintenance. Until needed what was said to be 2lbs of R410a(pink bottle). The tech will show you a reading but it's not in lbs, it's in inch lbs...BIG difference!!! He squeaked the value open for barely a second, two or three times. Quoted me $70 dollars per lbs prior to filling then once the bill was written up said oops, that's the member rate. $99 bucks per lbs they charged. $237 after discount!!! Don't let them know you're military until the very end!!! Both Jon and John are dead in my book.

I was very pleased with the thoroughness of the inspection and the explanation/options I was given.

Courtney answered my call when I was very emotional. She was kind and helpful. Lionel was the tech and he was the best! Thank you for the prompt response when I was literally freezing and beside myself. He was sympathetic, kind and professional. I called this company based on reviews. I will continue to use them because of service, fairness and affordability. I highly recommend Jon Wayne Service!!

Joe did really well explaining everything to me and showing me everything he was doing and I like that everything was up front and there was not any extra costs afterwards so I knew what I was paying for from the beginning. Would definitely use them again!

Tech was very professional and polite. Seemed very knowledgable. Great customer service great communication. Very satisfied with Tech.

After waiting 5 1/2 hours after the scheduled time frame the design consultant was friendly and very professional. He explained everything thoroughly and incorporated our personal needs into the job we needed done. It was a pleasant visit and i will use Jon Wayne in the future.

Edward arrived on time and spent 4+ hours servicing our HVAC system, which included changing filters and UV lights, checking coolant and cleaning the drain line. He also flushed two 50-gal hot water heater tanks and identified a problem. Friendly, professional and top-notch service.

The technician was knowledgeable in his field, courteous, professional, informative and explained everything he did in an easy to understand manner. He offered options for issues he discovered during the maintenance checkup and never pressured us to accept any one. Recommended we speak to a member of your sales staff about near future system replacement possibilities before approving any further repairs. Very pleased with the service and options he provided. We would definitely recommend this technician and Jon Wayne to others.

Thanks to Bryan, the technician, for his good work! Bryan is friendly, knowledgeable, and very enthusiastic. He took time to explain and gave me options to select. The customer service lady was nice, but did not schedule my appointment properly. I left my work early today to go home for the appointment and planned to go back to work, but I couldn t because the time frame was too long. (I was told the time frame 9:00-1:00, but the technician arrived almost 2:00). Overall, it was good.

This was a complicated issue but my service technician George Gutierrez was diligent and yes his resources at his disposal to solve the problem and get my AC working. I do appreciate his hard work and professionalism especially since it was so hot in the house and even muggier outside. You are blessed with this employee.

Where to even begin. I m finding it difficult to come up with one word to describe my experience with Jon Wayne Service Company.

The word that keeps coming to mind is EXEMPLARY .

I have been wanting to replace my HVAC system for a few years now. The old equipment was close to 19 years old (air handler) and 11 years old (outdoor AC / heat pump unit). I decided three days ago to start the research and cost phase for this massive project. I set out to get cost estimates with two goals in mind. (1) cost to replace existing equipment and (2) cost to install a dual zone system. The 2nd level of my home averages about 8-10 degrees warmer in the summer so having a way to cool the 2nd level separately was a nice to have, but certainly not a requirement. I decided to let cost be the primary factor in that decision.

The estimate was conducted by Matt. There was never a moment in the time Matt was at my home where I felt pressured into a purchase; and he was at my home for over three hours. His professionalism, knowledge of the Jon Wayne organization, and demonstrable expertise of the systems and components involved in my project was nothing short of impressive. He was friendly and had no problem engaging in a little witless banter. Ultimately, Matt made me feel as if he cared more about what I was trying to accomplish and putting me on a viable path to that goal, than about making a sale . In an industry plagued by a horrible reputation, if Matt was any indication of Jon Wayne s commitment to the customer, I knew I would end up using this company for the job.

I had three reputable providers in San Antonio come out and quote the job. All the estimates were competitive, but Jon Wayne was definitely the most expensive. However, I knew where that additional expense went as soon as the install was completed. The craftsmanship and impressive attention to detail in the workmanship shows that Jon Wayne does not employ shoddy workers. The three man crew, composed of Jose (crew lead), Marcus, and Gabriel showed up around 8:45 am. They adequately explained every aspect of the install progress and what to expect. Three separate vans of equipment was a prime indicator to me that these guys don t mess around. And they didn t. These guys started working and seemingly never stopped. It was like watching a symphony. Each crew member got to their task and individual pieces of work started to combine into the end result. It took them about 10 hours to do the job.

Now, I m no HVAC expert. Condenser this, return that, damper here, heat pump there, plenum box, ducting...blah blah blah. I did a walkthrough of the finished product with Jose. He answered all my questions and explained everything about my system, including thermostat operation with the Home app. Jose was thorough and never behaved as if he was trying to just be done with the day s project. I think I even sensed a bit of pride beaming from him as we checked out the final product. Every minor detail was accounted for. Even the bends in copper piping were perfectly done in an orchestrated sequence of 45 and 90 degree bends. The new electrical and piping they had to run to the outdoor unit was masterfully dressed. Being an installer of electrical systems in a previous life, I had the utmost respect for the beauty of what this crew had accomplished in such a short period of time. Truly outstanding work.

From estimate and scheduling, to the explanation of what my purchase options were, to the remarkable tradecraft illustrated by the installation results, I can wholeheartedly say, I ll never deal with another HVAC company as long as I live in San Antonio.

Sure, Jon Wayne was bit pricier than the next guy but they use top of the line components (nearly everything they use is made in America) and their work is truly second to none. To me, that s peace of mind and I have no qualms paying a little extra for the level of quality, care, and overall experience I received.

Thank you so much Jon Wayne Services. Your reputation as a company continues to shine. Well done indeed!

Very courteous and professional from the sales team to the install team. Great job Jon Wayne!!!

Completed a thorough pre summer tune up on my system, arrived on time and took about 90 mins. Very professional, very friendly and left my home as clean as when they arrived. The techs both wore gloves and shoe covers the entire time they were inside my home. Price was very reasonable and told me my unit was in great shape but of course they did have multiple suggestions for add ons totalling over $4600, none of which I purchased and the tech did not pressure me to do so. Overall I'd likely use them again.

Very friendly and knowledgeable service.
Went above and beyond with explanations.
Would definitely have him back in my home.
Respectful of my home always wore shoe covers inside.

I would have loved to have given five stars but job was not finished. The blow insulation was not done and the door to the closet wasn't put in ,won't be done until the carpenter is available at the 4th of June

We have used Jon Wayne for A/C maintenance for the past several years and have never been disappointed. Our unit, which they installed several years ago has never failed us to date (attributed personally to the annual maintenance service). Techs are always professional and knowledgeable. Thank you to the staff at Jon Wayne.

Will use services in 3 weeks. Professional and top notched quotes, far better than the last 3 quotes from other vendors.

Andrew Riley not only gave us an amazing quote on our current home, but had given us energy efficiency tips, for our other home that s under construction.

We will ONLY use John Wayne s services going forward.

Dr. Brian & Janell Stevens

Jay was very professional and courteous, not pressing me to make a decision today, answered all my questions, so I'm very happy with him and your company.

toilets were backed up, talked to scheduler on Saturday. she said no one available on weekend so scheduled for 10am Monday. She put us on the urgent list in case of earlier availability. By noon Monday no one had showed. Called, they said they were running behind would be after 2. At 4 o'clock I called again, they said they would definitely be out soon. They called before 5 o'clock and said the earliest they could be here was Wednesday. Seriously! no toilets! running to neighbors to use bathroom and you can't make it out for 5 days!

Work professional and timely, workers courteous and respectful, in GI
language I would give them a Purple Hart. Thanks for sending those
two. Hope for my next service or problem they will be the service personnel sent out to take care of my problem. Thanks a Lot truly. Mr. T.

Our experience with Jon Wayne was awesome. Mr. Hickey was very professional and explained every detail.

Lionel and Jeremy were polite, well informed, went above and beyond what the original call was for.

Job has not been completed yet as my parts are on order. First impression is good. Robert was pleasant and very informative. Stay tuned for review after completion of project.

The tech. that came to our house, Chris, was the most professional, courteous and friendly person we have ever had do work for us. If the entire Jon Wayne team is like him you have won customers for life, all because of the professionalism showed by Chris!!! Thanks

I just want to say Paul Valencia was very professional from the start to the end and was above and beyond what I ever seen from a service technician...I m always impressed with John Wayne employees and how they operate...great company! I highly recommend them...

Thank you!
Paul

Troy was very prompt, courteous and professional. He didn t make us feel stupid for attempting to fix the problem ourselves (thanks YouTube ). We had a leaking pipe connecting to the toilet and he was able to correct the problem quickly and securely. He left the area very clean once he was finished working. We greatly appreciated his time and service. Definitely recommend, pricing was reasonable given the work he had to do. Thanks again!

The service techs were very respectful, very knowledgeable, really easy to communicate with, they were willing to go above and beyond to find the problem and offer solution to fix it. In all really great company to have work on ac system. I will recommend them in the future.

Troy was extremely professional, knowledgeable and friendly. He explained what needed to be done and presented the prices before beginning any work. Troy quickly repaired our sink clog and replaced our sink drains. He also explained JW s rescue club, which we purchased. He did a great job!

AJ Was very knowledgeable about the AC system And good at explaining it.
I am looking forward to my new air conditioning unit.

I was very pleased with the service provided by the technician. He was very courteous and helpful, and provided quality feedback and advice.

I've had nothing but great service when using Jon Wayne... Every technician I've encountered has been professional courteous and transparent. Jose did a great job yesterday!

Very pleased with your company! They booked me right away and gave me the special price of $59.00! Serviceman,Kevin was very nice and he was a pleasure to work with! Great Service!

We lived in our home for 27 years not realizing it was NEVER grounded; all switches and plugs were punched and not properly installed! Our security lights on the outside were antiquated ... everything was replaced or fixed to Code and I have NEVER felt more secure in our home. Their reputation is as important to me as their integrity is to me ... they meet every point with excellence. Thanks, Tony and all others who have come here for Peace of Mind!q

Jon Wayne has done an amazing job of giving us top notch service. They installed our new system two years ago and have been so awesome about following up with our routine maintenance appointments. The techs have been extremely professional and the office staff are always so gracious. We re very grateful for your commitment to quality and service.

Ivan, the technician, was punctual and thorough in his assessment of the problems. This was a new air conditioner and they fixed a few minor glitches. I appreciate their professional job and thoroughness in keeping the customer happy. Their follow up on work is commendable.

Jay was very personable and
Put me at ease immediately. He did not act like a salesman hammering at you just to get a sale. I was worried about qualifying for a loan.. Jay immediately got to work on that to see if I could qualify. Then he showed me the units I might be interested in. He told me about the extra things that Jon Wayne does for their customers.
I was very impressed with him. My son-in-law works for a competing company. The only reason I would not go with your company Is that the other company could give me a better deal.

Jo Beth Dozier

Jon Wayne has always been courteous , on time and reasonably priced . We've been with them for 20 years now .

Excellent service and quality. Marco is the best A/C engineer that s come to my house in the 10+ years I ve been here. Thanks!!

The Service Advisor who came to my house arrived at the time that was given to me for him to arrive. He was very friendly and explained the work that needed to be done. He took time to explain what my system needed and after I agreed to have it done, he did the work in a timely manner. I am very satisfied with the professionalism that he exhibited. I would recommend John Wayne to my family and friends.

So fast and technician was massively honest, professional and capable.

Michael performed his job to the highest quality! We discussed many options for my HVAC system and he was patient and thorough with his explanation. I would highly recommend using Jon Wayne!

Mr. Tom Rodriguez arrived on time, explained the work he was going to do and how long it would approximately require, and then he got to work. I did my best to stay out of his way and allow him to work and everything went great. He explained everything that he did and pointed out the areas that I should consider for cleaning and possible repair and gave me the option to contact the company whenever I was ready for the correction. thanks so much to Jon Wayne for providing years of excellent service to our house; we appreciate you and thank you again for having Tom come out today.

I am so glad to have Jon Wayne. I was tired of searching for a good Plumber / AC Service company. These guys and gals got it working right. Don't mess around and call the best! Great customer service! Great service calls! I can't say enough positive things about Jon Wayne!

The service person was extremely professional and the inspection he performed was thorough. He went over everything with me in great detail. I would give him an OUTSTANDING rating! Thank you, John

Carlo was an amazing technician and very helpful throughout the entire process. He kept me informed on the issues with my AC as well as the steps he would take to fix the issues. He was very thorough in his processes all the while maintaining a positive attitude and customer service. I would recommend him and John Wayne to all my friends who have issues with their AC!

John D. Was wonderful. He was very nice took his time and we really felt like he cared about us and our plumbing issues. Would highly suggest him and this company

Seniors BeWare!! I have been dealing with the Jon Wayne A/C company for the last four years. I have finally realized that they have been cheating me every time they come out for repairs. On the last visit I had called them in the middle of Aug. my A/C stopped working, so after they checked out the system they told me, "we have two offers to fix your system" one was $1200.00 the other was for $787.00. I settled for the $787.00 since they explained the $1200.00 would include a surge protector. At that time all I wanted was for the A/C to work. So they asked me to initial on their I-pad for the $787.00 repair without an itemized list of what was to be repaired. After they left it dawned on me that I didn't know what I had paid for. So I called the office requesting an itemized list of what was repaired, they told me to call the technician that worked on my system, I refused to talk to the technician and requested they email me an itemized list of the repair. A short time later the technician emailed me a list of what was replaced along with a copy of what I had accepted during their visit. Now the copy shows the three items that were replaced along with the price of each item and my initials accepting the work. Funny how all of this info was absent when I initialed the I-pad. The three items on the list were, one Circuit Breaker $238.00 which is a $14.00 item, one Service Disconnect $281.00 which is a $24.00 item this item was not installed properly they had to come and fix this problem., and one Hard Start Capacitor $311.00 which I had replaced a couple of months before. After seeing all of these charges I recalled that the last technician that had serviced our system from Jon Wayne had told me that all the technicians that work there "work on commission only" so when they come to your home they have to find something to replace in order for them to get paid. This will be my last experience with this company please be aware in this case a second opinion may be worth the call.
After placing this review one of Jon Wayne's representatives contacted me to see if there was anything they could do to help resolve some of the issues listed in my review. After a long conversation the representative agreed to work with me on the pricing of certain items.
I was impressed with the manner in which the representative approached me with respect and fairness. I guess for a company that shows a great deal of interest in resolving issues and keeping customers satisfied means a lot, therefore I believe such interest deserves changing my review from one star to four stars.

Professionalism.

Joe B. arrived promptly and quickly determined a solution for my situation. He expertly and confidently resolved my emergency and explained how other plumbing issues I have are not as complex as I feared and are easily fixed.
Jon Wayne is one of the best plumbing companies in San Antonio - and I have experienced all of the 'top' companies in town over a span of 25 years.

Thank you!

This is the second time this man has been out to my he knows his job extremely nice I requested Last year I am required next year you have a very good employee very respectful

I called Jon Wayne on my way home at 3pm looking for quotes to replace my AC and they got someone out to look at my unit within an hour. Matt was knowledgeable, friendly and was able to show and explain several options for AC replacement. They were even able to schedule me to install the new unit next day. Overall a great experience with Jon Wayne thus far. Will update once new unit is installed

Our technician is Michael Norman and this is the second time he has been to my home. He is very thorough in doing his job and always explains what was done. We are very satisfied and are happy with his work. The name John Wayne is in good hands if all his people are as professional as Michael, thanks for a job well done.

First of all they came out the very next day to give me a quote, then I was promised my new unit would be in by 6pm the next day and it was done by 3pm. Everyone was very nice, very professional and answered every question I had. They stayed around an extra hour just to make sure everything was working perfectly! The unit we bought exceeded our expectations and we are very pleased with the whole process. They were referred to me by many people and they still surprised me with the level of customer satisfaction. My house has NEVER felt better. Thank you Jon Wayne.

I had my annual heating and air condition inspection done today by Mr. Tom Rodriguez. He called before hand to let us know what time he would arrive. Very nice gentleman. He introduced himself and explained to us everything he was going to do. He asked us if we had any questions before he started. We said no and he got straight to work. Did a real good job. He took his time and did everything by the book. He was very respectful to us whenever he talked to us. He asked permission everytime he entered a different room. When he finished he cleaned up real good. He explained to us how our system was working and suggested some repairs we should consider. Overall it was a very good experience. We look forward to continue working with Jon Wayne and hopefully Tom will come back next year. Thank you Jon Wayne and Mr. Tom Rodriguez for a job well done!!!

Joseph Had great personality, punctual and very professional

Dylan was great. Explained everything. Respectful. Wore a mask, gloves, and shoe coverings the whole time. Very patient. Thank u for the wonderful service.

Our repair man was SO good. He was polite and explained everything to us and gave us options. He is a credit to your company!

Geoffrey Letcher and Jason or John?? (Can't recall the second technicians name) were very professional and friendly. I was able to get a same day appointment to have 2 toilets fixed within 3 hours after placing my call. Geoffrey was honest and noted one of the toilets only needed the chain adjusted and the continous running stopped immediately . Although the price to change the floater valve and pipe was over $200 I felt safe and had the comfort of a warranty service.

Great customer service on the phone, and Gary our serviceman was so nice! Took the time to explain things to us. Would definitely use them again

I called because I had an issue. They gave me a same day appointment. They checked everything and left a detailed checklist of what they found. Love their customer service

Dylan was very professional and worked on are unit until he knew exactly what the problem was. Was here in the time he was scheduled and didn t leave until after 9 pm to make sure everything was done in his power to make sure are unit was in good standings. Amazing service! Thank you so much! Appreciate it!

I always have great service with Jon Wayne. If I have one piece of feedback I wish Dylan would have communicated better where he was in the process versus what was left to do. In a scorching house it is nice to have an idea when to expect things to be up and running again

Service Tech Narisco is extremely knowledgeable, was very quick at identifying the issue and great explainingin laments terms ..was also very friendly provided excellent customer service!

We have always received great service from Jon Wayne. So much so that we didn t hesitate to call them when we moved back to the area!

They re always responsive, always professional and never pushy. We have been working with them to get our AC system into good working order after having subpar repair/service contracted by the property manager while it was in a rental state. Abel has been excellent at explaining our options, effectiveness of the plan, and payment options. He has definitely put us at ease. We are happy to once again be in the hands of good reliable company.