This should be no stars. I wanted an estimate to r...

This should be no stars. I wanted an estimate to replace two showers and I confirmed on the phone this was work Jon Wayne does and could deal with most types and materials. I chose not to do business with Jon Wayne after experiencing difficulty in first scheduling an appointment for an quotation and then the plumber / estimator arrived very late. Schedule window was 11AM - 3PM. He arrived around 6:30 PM. The dispatcher called around 2:30 PM and said the plumber would be a little late. The plumber / estimator was very respectful and looked at both work sites and then said he'd have to have someone else come out to give me a quotation. I was very clear on the phone what the project was so it is a bit of a mystery why Jon Wayne would send a person who couldn't develop the quotation. The plumber schedule the second person to come to my home on Friday afternoon to look at the job. I cancelled this appointment as I do not wish to waste anymore time with this company. They wasted seven plus hour of my time already. During this event, I interacted with the on-line chat after 5 PM (polite but unable to handle my concern); I called the office a little after 5 PM and asked for a manager and she said they all left for the day. The person I spoke with said she made a note and would have a manager call me in the morning. This never happened.