Aire Smith Review

Fast, dependable and affordable. Use them for both our home and business.

My AC stopped working on Tuesday. I called Airesmith Wednesday morning, they were out within an hour. Obviously that can't be expected every time, but it was the case for me. The tech figured out the issue within 15 minutes and had it working again with 30 minutes. You get what you pay for and it was worth it for me.

Airesmith just installed the second the second central unit in my wife's small rental house. All went smoothly and as promised. The first one lasted 16 years. They took care of us very well the few times we needed service. I do not expect things to change. Highly recommended.

Amazing Service! I hardly take the time to leave reviews but felt I needed to because reviews have on many occasions swayed me on way or another. So if you are thinking of calling Aire Smith, just do it. They really know how to treat their costumes!

About a month ago a client (previous buyer) called to say her A/C was not working. She asked who to call and I recommended Aire/Smith as they have taken care of our heating and air conditioning needs for our home and rental properties since company started. They answered the phone after hours and got her scheduled for the next day. The technician was knowledgeable and knew how to fix her problem right away. What appeared to be a simple job turned into a complicated task quickly. Even though it was 100 degrees that day he stayed in that attic for hours until he had her A/C going. And there was no change in the quoted price even with all the extra work. I highly recommend this company! Delores Beck, Broker at Niemietz Properties

I was doing research and getting estimates recently for a full replacement of my HVAC system this past month. After getting nearly 10 estimates, I decided to go with Airesmith. They weren't the cheapest, but they also weren't the most expensive. It was after the owner came out himself to give his input on the install that I decided to stick with them. We use Airesmith on 2 rental home properties as well as 2 family home properties for servicing, and the peace of mind John gave me about the install was what made up my mind. He stuck by the original quote despite a few changes and custom work that were necessary to get the job done. During my research, I was very surprised at the lack of comments on yelp, google reviews, etc., even though Airesmith has been in business longer than any of the other companies that came out for estimates. I wanted to be sure and give a solid review to eliminate any doubt other customers may have as they come across Airesmith in their own searches. You can feel confident if you choose Airesmith for your HVAC needs.

I have used Airesmithe since 2004 and have NEVER had one problem with any service they have done. 95% was routine servicing, but when I have needed them they come to the house the same day. Most of these trips are for easily fixed issues. Their twice a year servicing is worth every penny. They don't have a hundred trucks running around the city upselling you. If they recommend something to help your system it is a sound move. Their company is run to perfection thanks to owner John Smith. He hires technicians who know their job in part because he has his pulse on the entire operation. The gals in the office who answer the phone are the best. See you next week for a duct cleaning.

Excellent quick and efficient service. Explained everything without trying to sell unnecessary repairs. Definitely recommend!

Move to SA three years ago, have used them at my Mom's house in Seguin and mine in Boerne. Would not hesitate to use again.

Airesmith recently installed a new A/C unit. From the initial visit by Darren to the completion of the install, it went smoothly and on time. Darren gave us all the information we needed and was patient as we made our decision. The appointment was made for the installation and they were on time and worked extremely hard to get the unit in in one day since it was very hot. They cleaned up extremely well and everyone we met was neat and helpful. They followed up to make sure it was working correctly and we had no concerns.

Aire Smith did an excellent job of installing our new HVAC system. Darren, our salesperson was extremely thorough in determining our needs, and produced an excellent proposal. He made us feel very comfortable and we purchased the system from them. Since the installation, Darren has come back to make sure the system is functioning properly and help us with programming the thermostat system. John, the company president, is coming out next week to do the final inspection. The system runs great, and we couldn't be happier.

Air smith installed my heating & cooling system 6 years ago & I have followed up with their yearly maintenance program. They are very thorough and ha e had the same technicians season after season.. they explain what they are doing and offer valid suggestions for possible thermostat upgrades & duct work
Cleaning . I will never switch companies!

Best ac company in San Antonio. Reliable experts with ac. Casey, tech, the best. Comes to house on time with call ahead. Dressed in perfect uniform and does not upsell service. Explains ways to optimize operations - filters. Duct cleaning pros/cons. Effectiveness of UV system. Owner John Smith manages a great business. On a visit today 7/31/2019 he diagnosed a capacitor that was quite old and was showing reduced reading. Changed it thus having a separate call in the near future to replace. If you are on their service contract, you receive10% discount on parts and service.
Jack

Airesmith has installed two new units in my home and has provided maintenance services for about ten years. The installations were completed on time, with minimal disruption and clean' Service has been timely with quality workmanship. I am loyal to them as long as the good service continues.

Forget about the local big name servicers that have commercials on TV! I have been going down that road for the past 19 years and they were all mediocre at best, always trying to upsell me on something "recommended," costing hundreds of dollars. I decided to try a different company and turned to Airesmith. I couldnt be happier! The technicians are very professional, courteous, and thorough. Their work is top notch and the pricing is the best I have ever come across. I am a licensed Realtor and Airesmith is now the ONLY company I will recommend to all of my clients for their heating and cooling needs.

TLDR - super low on refrigerant, was asked to diagnose my own system, scare tactics and attempts to try to sell me parts and services that weren't in my best interests (or needs, as I'm sitting in 75 degree air a week later), and then charged $531 for the whole thing. They fixed my problem but it wasn't pretty.

My problem: plenty of air moving but it was ambient temperature at best.

After asking me where the problem was (inside/outside - strange question from someone certified to work on AC systems to someone who clearly isn't), the guy decided to look at the guts of the air handler inside anyway. Not sure what could have possibly been wrong there but it was all of 2 minutes before we wound up outside. Every YouTube video I'd watched prior to the service call showed you top up the refrigerant from the outside unit - my house was no different. I'm still not sure why we checked anything inside and he didn't explain what he was looking for there (didn't think to ask, honestly).

Outside, we finally made progress. Sure enough my refrigerant was at half the PSI it should've been. This is where things really went south.

There was a technician doing the work, and one that was there mainly as backup. Mr. Backup offered up two choices - a stop-leak fluid + refrigerant top-up, or they could locate the source of the leak manually (somehow). The latter, he told me - even though HE hadn't been in my house - would no doubt reveal that some coils in my air handler had somehow rusted through and that there would be a hole letting out the refrigerant. Not sure about his theory there as the pressure held steady while he explained that these coils would cost about $2900 and that the leak trace was ~$400 and blah blah blah. They weren't going back in my house at this point.

Once I decided to go with the stop-leak, Mr. Backup went back to the truck and the technician started slowly adding refrigerant and monitoring everything along the way. This guy was super thorough, explained everything he was watching as he was working, and told me about his military service. Great dude.

The whole appointment up to this point felt like they were leaning on me to identify a problem for them to fix vs. me being the dumb customer I am just describing the symptoms we were living with. At no point was there a recommended course of action. No one ever said "this is what I'd do if it were mine". It felt like they were trying to lure me into going with the slightly cheaper leak location which would only lead me to some other "problem" that would inevitably cost more. I wish I didn't have to jump through those hoops. I guess I'll keep looking for that "guy in a truck" operation that'll shoot straight with me and not charge a kidney.

The weirdest part, I needed to sign a piece of paper for payment that the technician had PRE-CHECKED the monthly payment box for their service club. This club gets you (a little) reduced prices on services in exchange for $13/month. Strangely, you can pay for that one month and be done with it, or you can call and cancel anytime. Either way, the club membership does save you a little money but I can't come up with a reason for paying for it month after month. If you have problems that often, you're better off calling someone else in my opinion.

Basically, this experience was what I expected from some huge company like Arnold Moos/John Wayne where they've got an advertising budget and mega fleet to pay for. Asking me what part of the AC system the problem was in after I explained my symptoms, trying to get me to pay for services they likely knew I didn't need, and the high cost severely outweighed my good experiences with their receptionist and the one technician.

This the most honest company I have ever had do work on my air condition.

Prompt, clean and straightforward, everything you want. Great job.

This is the most unprofessional company I've ever met. Casey the red head make all types of false promises knowing our medical situation in our home last night. He pride himself so much on how detailed he was in measuring and making sure all went smoothly before an install! He had many request from me removing a door to get to the A.C. at an additional cost of nearly 400.00. I went ahead and hired my friend who did it for free. So after making a HUGE mess in my home for six hours. They realized he( Cassey) measured WRONG and asked for am additional $2,000 dollars to get a different unit or down grade with a difference of $300.00. Our home looks like a war zone and my very sick on a ventilator baby has to endure this Texas heat. We will have to find another company with honest and with Real customer service asap! I will have take my child with all her medical machines and nurses to stay in a hotel tonight. I urge anyone reading this review to stay away from heartless, uncompassinate and unprofessional company. They left me in the middle of July in this situation. It is truly heartbreaking and surreal the company owner and his step son can do this horrible thing. His own staff was beyond embarrassed and felt horrible seeing what was done today.........

Excellent and honest. Daniel the technician had our air conditioner back up and running within an hour of assessing the problem. It is an old unit and he never pushed for replacement. I appreciated that after several other companies pushed for a replacement and never offered another solution.

All these guys want to do is push you to buy a new system. Don t bother to call them if your system is more than 10 years old.

First, just an FYI, I never review anyone, I hate doing it. Its a pain, however, AireSmith really deserves an outstanding review so I decided to do it. Sorry its so long winded, but I really want you to know how pleased I am with everyone at the company. It was time for our AC system to be replaced. I had also been concerned about how much airflow was getting to a few of my rooms. I did some research on how ducts and the AC system works to get an idea on what I needed to ask to get an estimate because I literally new nothing. I then decided it was time to get estimates. I had three different companies come out to get quotes, but only one one made me feel comfortable that the job would get done the way I wanted it to. Darren came out and talked with me for a very long time and made sure all my questions and concerns were addressed. He is what sold me on using AireSmith and made me feel I could trust them to do the work. I really liked how the estimate covered every little detail, and there weren't any hidden costs. I feel what I was asking for was very in depth and the estimate reflected all the different directions the process could take. Darren came out again to take some measurements and I think even one more time before we setup the appointment for the actual installation. It was a two day job. Joe, Justin and R.J. were the guys that came out. They were all nice, professional and most important competent. Darren even came back out on the first morning to make sure the guys knew what was needing to be done. Everyone was on time and ready to work. They did what was needed in the two days they were here. Then a week later Kasey (a technician), Darren and, the owner, John came out to inspect the work. We have a Nest thermostat and Kasey is a technician that is familiar with them. He ran some diagnostic tests and made sure the Nest was running correctly with the unit. John, the owner, went over what the installers did and made sure it was up to his standards. John sat with me and went over the warranty and made sure that I was happy with the way everything went. I was surprised by how many times Darren came out to make sure I was content and I was surprised that John, the owner, actually took the time and goes out to customers houses to make sure they are satisfied. Overall, I am 100% satisfied with AireSmith and I would recommend them to anyone. The system works great and the rooms that were having problems with airflow have been taken care of.

So amazing, I booked them to do the A/C for my own mother!

I would highly recommend that you go elsewhere for a/c service. Airesmith is unreliable -- the tenant of one of my properties asked for service but was not even listed -- Airesmith tried to get my personal credit card rather than my LLC account which I resented. I gave Airesmith written authorization for work -- which was never done. The tech who was sent out was smug and defiant; the office crew extremely unhelpful. GO ELSEWHERE. There are dozens of other a/c companies and you shouldn't have to suffer Airesmith's bad service. I had to give them one star in order to post. I expect they won't be around very long.

Owner: Thank you for your response -- which is completely baseless. As an LLC I do not share personal financial data or mix it with company data -- which is what your staff was trying to do. Moreover, you have had my LLC e-mail address on file for more than a year -- and your staff could and did communicate by that means. Your tech was insolent -- and did nothing for your $99 fee. (Took me 12 minutes to find another firm.) If I could have given you NO stars, I would have. With such bad support of companies such as mine, trust me, you'll be out of business. Good luck.

im a new customer and i only used them since my homeowner policy sent them to me, so this is a totally unbiased objective opinion, obviously.

this company's tech person showed up on time and less than 24 hrs from when i initially talked to them--the previous *3*, yes 3, hvac firms either never contacted me or canceled their initial check up appointment... so on the 4th try, the third party insurance firm got me in touch with Airesmith... i wish other firms could be as quick and follow- through as they said they would like the Airesmith people!! Like clock work, the office lady said the part my gas heater needed would arrive in about 7 days from out of state (its an old unit the part is hard to come by) .. sure enough, on day 7 the tech crew arrived to install said part!. the hassle of dealing with unit warranties and insurance companies was kept to a minimum due to Airesmith office staff.. so yeah, im very happy of course with this crew. ill be getting an estimate for a full hvac system upgrade / install from them in the coming year. so far so good !! ps yes the house is warm and comfortable during this cold snap .

Both Casey Burns and Darren Ekberg are true professionals. Their expertise and attention to detail are outstanding. It's my pleasure to have them maintain our HVAC system.