Fort Rapids Indoor Water Park Resort Review

Stayed on 7/27/2015. Room was awful and overlook a junk pile. Many stains on the doors, broken chair, holes in bedding, tub had large chips out of the bottom, wallpaper peeling, coffeemaker did not work, sheets on the bunk beds were very thin and gray (instead of white), tv in bunk area worked only sometimes as did the internet... are just a few of the issues with the room.
Activity pool was disgusting (quality of water and a film on the bottom), lazy river was closed and the snack bar service was terrible. The overall condition of the hotel is dirty and in need of painting.
Upon checkout I spoke with someone at the front desk who was not a manager but did assure me she would pass along the information and have a "higher-up" call me. It is one week later and no one has been in contact. I travel frequently and have never had to post a negative review until now...

worst experience ever!!! bugs, bugs, bugs!!!
Server eating from the buffet with their hands, totally disgusting.
NEVER STAY HERE

I booked this resort through Groupon for an overnight stay at the end of Christmas Break. We live in Indiana & our daughter goes to college in Virginia, so it was a good half-way point for the family as we sent her off for 2nd semester. I was reading the reviews as we pulled into the resort & was panicked by what many others had experienced at Fort Rapids. Yes, I had to wait in line for a bit to get registered, but I met some very nice people who were also coming for their first visit. My family unloaded the car & brought our things in while I waited, so it went fairly fast. I had read that the rooms were terribly outdated, so I was pleasantly surprised at how nice our room was. We were on the first floor, so we were able to park the car outside a door close to our room, which was nice. We were on the opposite end of the resort from the water park, so we got to see the other parts of the resort, which all looked very nice. We had 3 children with us ages 12-22, so we did not take advantage of the activities they had for younger children. Our room was huge, one of the nicest we have stayed in. We paid a little more to get the 2 Queen beds & sleeper sofa. The 2 tv's were great for our family & we did not mind they were older (non-flat-screened models). The room was clean & very comfortable, including the bathroom. Very convenient layout. Mini fridge & clothes dryer were much appreciated in the room. We stayed in a villa in the newer part of the hotel, so I would definitely recommend asking for that area. The room was perfect for 5 people, maybe even 6 as it was advertised for. The water park was great; better than we expected from the reviews. Obviously, there were many activities for smaller children, but we found the bigger slides to be perfect for us. We had a blast & barely had to wait in line. I especially enjoyed the Science learning opportunities provided all around the park & encouraged my 7th grader to read all the educational signs posted. The water & the air was warm, so it was comfortable. The chlorine was a bit strong & our eyes were irritated, but we felt reassured the park was clean. The young kids working at the water park were very professional & friendly. We stayed at a Great Wolf Lodge a couple years ago, and my sons thought this park was way more fun! The staff at Fort Rapids was super friendly & helpful. The restaurant was nice & the bar was really cool. I have no idea why so many people posted negative reviews for this resort, as we found it to be a perfect place for a fun family weekend get-away and we've been to a lot of really cool resorts!

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Nasty rooms, smelled like marijuana. Staff unfriendly.

Was charged $50.00 and never stayed there!! I had made a reservation and then cancelled 1 week out. Was charged $209.43 on 18 March, charged another $25.00 on 20 March and refunded $184.43 on 22 March..... REALLY!!!!!! Left messages on 26 March, 28 March, and 2 April with no returned phone calls! Just terrible I tell you!

THE STAFF IS SOOOOOOOOOOOOOOO RUDE. THE FOOD WAS NASTY. WHILE I STAYED THERE THE FRONT DESK HAD ME AS A CHECK OUT WHN I WAS SOPOSE TO STAY 2 NIGHT, SO THE HOUSE MEN OPENED MY DOOR AND LEFT IT AJARED WITH A TOWEL FOR OVER 2 HOURS AND MY MAC LAP TOP AND MY SONS BEAT HEAD PHONES WERE STOLEN. NOT ONE TIME DID MNGMT ADDRESS THE ISSUE. THEY SAID IT WAS OUR FAULT THAT WE LEFT OUR ROOM DOOR OPEN, BUT ADMITTED TO THE CLERICAL ERROR. THEY SAID THERE NOTHNIG THEY COULD DO. WE SPENT OVER 4 1/2 HOURS DEALING WITH THE SITUATION ON OUR OWN. WE HAD TO GET OUR KEYS REACTIVATED TO GET OUR BELONINGS SO WE CAN LEAVE. AND INFORMED THE FRONT DESK OF THIS. AND THY STILL CHARGED MY CREDIT CARD FOR THE SECOND NIGHT, AND THEY CHARGED A COMPLETLEY DIFFERENT CARD THEN WHAT I USED TO RESERVE THE ROOM. I NEVER GAVE THEM AUTH TO USE THAT CARD. WHEN I CALLED THEM TO ASK FOR A REFUND THEY SAID THEY WILL CALL ME BACK AND NEVER DID AFTER TWO DAYS OF ME CALLING THEM. FINALLY WHEN I TALK TO HEAD OF SALES, SHE SAID THAT PER MNGMNT SHE WAS NOT ALLOWED TO REFUND ME, AND ADVISED ME TO CONTACT MY BANK TO DO A CHARGE BACK. THEY REFUSE TO GIVE ME CORPERATE INFORMATION. SO IF ANY ONE KNOW WHO I CAN CONTACT ABOVE MNGMT PLEASE LET ME KNOW....

I will start with 4. We checked in, went to room, and did some slides. Been here 2 hours now. Check in was easy, rooms are nice, and there are lots of lifeguards here walking around and using whistles when something is not right. Seen guy test all the water from all locations. So far I don't know why people have a bad time here. I will post more soon. Pizza wasn't the best out there but was good.
The next morning we get park to ourselves before its open to public. Lifeguards are out. They are all on it. We had a good stay and would do it again. Not sure why they get such a bad rap.

IF i could give it less than one I would. These are the rudest people I have ever encountered. I've visited this facility many times but refuse to ever sit foot there again. I tried to contact customer service to reschedule a vacation 5 days in advance due to child being in hospital. The first call, I was transferred twice and waited 17 minutes without any help. Called back, told them the issue and I needed to cancel and they transferred me to a manager's office where again there was no answer. By the fifth call I made in the hospital lobby, I was pissed and the bit*h hung up on me. I finally got the reservations CANCELLED after paying for 1/2 the stay! NEVER again! They've go my last dime, hope they choke on it!

It's unfortunately sad that it has to close on some fortunately got to be closed forever he was a phone Waterpark it's so sad they had to close but the one thing was in the pool they had a missing tree trunk on the tree trunk Bridge across the water so yeah it will never open again

I want to write a review for future people who look into Fort Rapids. I wish I had done myself a favor and read them before going. My family and I (12 total) arrived and we were given our keys and ventured up to our room (284). We opened the door and got hit with a heat wave that took your breath away. I look at the thermostat and notice it is turned on but it is a hot 89 degrees! I turned it down to 65. In the meantime we got our stuff in the room and checked it all out. We hadn't had anything to eat on our travel there so we left for food and came back about an hour later. When we opened the door it was still 87 degrees, so we called maintenance. Maintenance came up and looked and all they said was "You don't have it set low enough" WHAT??? No. I went to the front desk to complain and told them I needed a new room, so they fooled around for about 15 min and gave me keys to room 282. I went back up and started moving stuff only to find out room 282 is 90 degrees. I went back down and told them so the manager took me from room to room trying to find one that would work. After showing me 17, yes 17!!!!!! (kept showing me 2 queen bed rooms) We found one that was cool and slept 12. In the meantime I am missing out on time in the water park and the hallways are so hot I am about to have a heat stroke. Does Columbus not have A/C? SO, I got everything moved to room 255 this time and it was 76 degrees. Still not cool enough for me, but I told myself I'd survive. The living room TV had no remote and no buttons on the front of the TV, the ceiling fan didn't work, bedroom remotes had no batteries, the dryer did't work, and quite frankly it wasn't even clean. What a disappointment! The water park was fairly nice, and first Aid was great. My daughter had a febrile (fever) seizure and they handled it very well. The manager on the other had pissed me off. He came out and said "does it involve the water park?" First aid said "no" he said "not my problem" What a thoughtless dick head. Anyway, point is DO NOT STAY AT FORT RAPIDS!!!!!

For the amount of money i spent this was very disappointing. Our room was dirty. stuff split all over the walls. The bathrooms and sheets were clean though. Customer service is severely lacking. i bought something in there very busy gift shop. the cashier was the only one working an courteous. There were two other employees in there talking to each other and when asked to help bag my purchases they never looked up. they grabbed a bag and held it out for me to bag my own things. while eating dinner in the koo restaurant I saw one of the same employees from the gift shop in the restaurant hanging on an employee there. also I did not get my cup refilled. even though i held it in the air and yelled i would like some more coffee. my husband had to get up and get my coffee. that night we went to the coffee bar and the girl helping us there was not able to do math. The pool how ever was fun. very full of chlorine, and very very busy. This place needs to send their management to Disney or learn some lessons. very disappointing.

you know i say they fire everyone cause the staff is not helpful whatsoever they bar staff is rude will have you waiting for at least ten minutes to get a drink they dont pay attention the park was fun the all you can eat seafood was the breath of fresh air very good

I stayed there with a bunch of my friends. The waterpark was fun, but the stair climb to get to the slides was exhausting, but manageable. Was hard to get tubes for the big slides, but there was a lot of people. The hotel part on the other hand was not so great. Our room couldn't reach their wifi so we had to sit in the hallway to get a connection. Also the hallways smelled like weed big time. My friends and I all felt very uncomfortable when a guy came out of the room next to us and asked me personally if i wanted to walk somewhere more private or if I just wanted to come into his room with his friends. At this point we didn't even care about the wifi we wen't back into our room. This doesn't really concern the staff, but they could improve the wifi. The next morning we started to pack up and found to centipedes in the bathroom crawling around. I don't recommend the hotel part, but the waterpark was fun. Especially for the younger ones. Next time will find a separate hotel for sure.

They lost my reservation that was prepaid online. Not only that they had made us sit their for about an hour to look for it. They finally had found it but by then we were put into a bad mood. Their had also been rumored that there was bead bugs in the hotel. Overall it was an disaster and I am glad they closed down.

Stayed here on Saturday thru Sunday. Obviously i expect to be packed since it was Saturday. No big deal. Rides are still good but the chemical odor in the air was a bit strong. Hour in park and our eyes were burning but tolerable. Room was decent had some minor issues. Phone was not working but was fixed great. Shower however was another issue. You had to be magician to find hot setting. The handle was installed backwards from temp settings. Food in restaurant was not bad. Breakfast buffet was good and decent price. Overall not bad but could be little better. Biggest complaint was for other people we were with. Had group staying here. We were only family got our room at 3 when supposed to. Only suggestion open park couple hrs early for your in house guests not just 1hr. Had better time in past but will come back.

I truly hate this place. The customer service is the worst here.. The room service is bad and the rooms were dirty before we even checked into the rooms. We had to call room service to reclean the room.. I would not recommend this place not even for a birthday party.

just for starters, the elevator was broke, the hallway to the waterpark SINKS like ROTTEN EGGS, floor 3 smelled like a dirty diaper, the doors to all the rooms on floor 3 look like they were attacked by a razor blade, definitely paint job needed! all the staff is young and look dumbfounded...disgusted for my 3rd time in 8 yrs

Drove 1hr and a half ..after have ing reservations for awhile .. then to get there to have it closed ,with no phone call to tell us!. Water filtration system went out so they say!

If I could rate 0 stars I would!! From the minute I walked in to check in for our overnight stay, customer service was horrible!! It took over a half an hour to check in because no-one knew how to find my reservation... On top of the fact that the rude employees were too busy having their own conversations! Finally got the key to our room, headed up, and the room was dingy! The remote controller was broken, the bathtub was dirty and the door handle was broken (it had to be jiggled to close properly)! The water park had no available life jackets for the little ones and the water was freezing! After swimming, we wanted to eat, and if you don't like seafood, you're out of luck! The buffet is expensive and with two 2 year olds, they wouldn't have touched anything! We decided to order a pizza at the bar/restaurant... 45 minutes later, we still had NO FOOD! When I asked the bartender why it was taking so long, his response was, "I don't know, we only have 1 cook". We waited about 10 more minutes and finally told him that we were leaving, we were hungry and couldn't wait any longer! He then handed me a bill for the soda we had!!!!!!! I promptly took it to the front desk and told them I didn't think we should have to pay for them either... She walked away to talk to the bar manager, came back and said, "well he's busy, can you write your name and number down and we'll call you"!!!! They later called and "comped" our drinks! Meanwhile, we had to waste more of our vacation time, driving 20 minutes away to another restaurant! Later that night while in our room with nothing to do, because the water park closes at 9!!!!! I called the front desk to ask for a pack and play for my 2 year old, and they said, "ok i'll tell housekeeping". I waited about an hour and still no bed! So I tried to call housekeeping, no answer! Called the front desk back and got this response, "well they are very busy, give them a few minutes".... Within 2 minutes they were there (making me believe they forgot the first time I called)... We could not get out of there fast enough in the morning! Then when I tried to call and talk to a manager, I was told there was nothing they could do because I purchased my stay through Groupon, and that I needed to call them! Absolutely the worst customer service and stay we've ever had!!!!!!

Honestly, this place is terrible and i don't know how they stay in business. We booked a staycation for a family of 4 for $189 for one night which was a great deal. when we got there, they screwed up our reservation (made it for the day i bought it), but they had a room for us (below the level what we were supposed to get). fine, no discount or anything though. We moved on and didn't worry about it. Got to the room and immediately was disappointed. The room strongly smelled like cigarette smoke (like someone smoked in there all the time). The bath room was disgusting and didn't look like anyone cleaned the floor, or the floor of the tub (ever). There was garbage laying around in pretty much all areas of the hotel (in vending machine rooms, in the lobby, and arcade. The indoor "heated" water park was freezing. Also heard alot of people complaining at the desk. My wife talked to one family and they said they had to sleep with their coats on because the heater in their room did not work and the hotel did not do anything about it (it was 10 deg that night). not a family friendly resort at all. sorry, just being honest here. I would never stay at that place again even with the water park. Staff unfriendly, and unhelpful. Big disappointment, left as soon as we could the next day.

They have hidden charges, our curtain didn't close, and our microwave didn't work. When we called to get it fixed we waited 45 and no one came. We then called the front desk back and then they told us they would call maintenance to come fix it. Finally after over an hour of waiting we got someone to look at it and replace it.Also, the wallpaper in the bathroom was peeling.
I will never stay there again. Worst hotel I have ever stayed in.

Is the worse place ever the whole place is full of lice my daughter and whole family got it from there is horrible horrible

I live close to Fort Rapids. I love the amenities and activities like the slides and hot tub to name a few.

Kids had a great time. We were able to check in early and staff were great. Our issues as adults - water was too cold to enjoy (kids were fine with it, id guess it was about 65 degrees), pretty sure all the kids working at the snack area were stoned, pizza was terrible. What we learned : take your own food and drinks. Would we go again? - eh, maybe, if we got a great groupon deal or something.

My stay was explicitly terrible. I was promised, both verbally and in writing a complementary stay and water park passes to epeas the situation. I have made contact through both email and voicemail without a reply. I have since filed a complaint with the Better Business Bureau and intend on following up with any other action necessary to resolve this issue. If you are promised any type of compensation please be advised that both the manager first name Tom and Dawon Horton are the individuals that promised these complementary services.

Stayed 1/23/16 It's just ok If I were a kid I would give 5 stars, my children enjoyed them selfs. I didn't have any issues with staff at check in or out, they were friendly. I liked the western theme & the kids club every hour they had stuff for them to do & thats about all they had good, arcade is small the waterpark was full and so no towels for us to use. Due expect eyes and nose to burn from chlorine, super strong.. Our Villa was nice bed was comfortable. I think they need to update some of the hallway furniture some pieces were broken and old couch and chairs could be thrown out.. Bar was dead for a Saturday night but hey it was nice to relax and get away with family.. I checked the place out once and I'm good, don't plan to ever go back. Unless they do some major remodel or something. We didn't eat there as buffet was 20$ person and the Grill menue didnt have anything I was in mood for that was ok prices.. oh and keycard swiper on the outside side doors did not work lock myself out and learned that and a person says to me oh they never work as if they were regulars.. If its for kids go swim but other than that dont waste your time. Not the greatest area either if that matters to anyone but that didnt bother me.

We booked a stay at this place from hell. I literally walked in and walked out at the same time. The sad part is you get no refund no matter how horrible this place is. Don't Do It!

The chlorine smell is really powerful in this place. The ventilation is horrible and it started giving my family a headache after just being there for an hour. I think they need to remodel this place and tell the parents to supervise their children better. This water park needs a major remodel. Staff was nice for the most part. I did think it was weird that they had a life guard monitoring the hot tub. He just kept walking back and forth starting at me. Overall my son had an awesome time though and that's all that matters. :)

I don t know where to even start here .

We arrived at the hotel/water park about 2:00 pm. The grounds are horribly not kept up. Trash can be seen everywhere on the premises. Not only that there were many boards in multiple areas lying around with nails sticking up. Cars were lined up in the fire lane as there was no other parking.

After waiting in line for 40 minutes to check in , I was informed that our room was not ready. As check in was not until 4:00 (and based on reviews), I was not overly surprised. We were given waterpark passes with little else detail except to come back at 4:00 for room keys. We stopped by the restroom and were appalled. Not a single one of the stalls had toilet paper in the holders. A few had some laying on the ground and sitting on the back of the toilet (where it got sprayed by water when the toilet flushes). The toilet seats all had various broken issues. The bathroom counters were disgusting and most of the faucets were broken.

I should have left then, but figured I would make a decision when I saw our room. We had already paid and perhaps it would get better. I took the kids to the arcade to play while we waited for the rest of our group to show up.

At 3:30, I noticed the line was even longer than before. We got in line immediately. After close to two hours in line, I was informed our room was still not ready. Groupon has fine print that check in is not until 7:00 pm. I was not informed of this the first time I checked in. As I had already spent 2 hours and 40 minutes of my day waiting in their line, and looking at the line behind me that had gotten even longer I tried everything to get a room. Trying to work with them I offered to buy an upgraded room that was ready. There were none. I asked if I could schedule our visit for another time and was told I could not. I asked to speak to a manager and was informed a manager was not available.

The gentleman next to me was frustrated, and when the door behind the desk opened he yelled back asking the manager to come address everyone. The manager walked out; told the gentleman he needed to leave because he was being aggressive. The gentleman explained he was frustrated that he had spent so much time in line and could not get answers on his room. The manager promptly picked up the phone and called the police.

We left and paid for another hotel. Complete waste of money. The worst customer service, zero management, poorly kept property with safety issues. I do not recommend.

I was very concerned after booking the room after reading the reviews others wrote. We arrived on 5/2/2015 and stayed one night. Only waited a few minutes for check in and the staff was friendly. The room was dated in the tower area but was clean, I seen staff running the sweeper and cleaning numerous times. We didn't have any complaints !!1

I originally booked online through their website for $239 and then saw the next day they had a special for $99 on Facebook so I called to change it. Originally told that was only for first time customers, which I was. They then agreed to change the booking. Check in was at 4 pm. Then told they had a private party for the waterpark and we could only swim until 6 pm that day. Would have been nice to be told that when I called about the reservation! We pulled the couch out for my kids to sleep and there were potato chips in the bed! The only options to eat were a $29.95 per person buffet or food from the bar - not very family friendly. We will not be returning.

Do waste your time or money. This place needs some serious updating. Don't be fooled by some of the good reviews like I was. I will never stay here again nor recommend it to anyone. The price is ridiculous and it is just not clean.

Had roaches and bed bugs and water bugs and bugs in the water

Horrible place not clean enough and the service was not good

Water park was great, warm water. Clean rooms. Early check in. No problems at all! Glad I didn't cancel due to others bad reviews. We had a great time!

I've been here before and it wasn't bad. THIS time, we had bought Groupon tickets so my son could take friends for his birthday. When we arrived we were told we had to show our tickets at the gift shop. There was a simple misunderstanding and we were treated horribly when I tried to figure out what was happening. The employees were rude and dismissive, and eventually told me that if I didn't like it, I could "LEAVE." I went to the manager who then had no time to help me. She, also, was very dismissive. I waited OVER 20 minutes at the lobby desk (there were VERY FEW people that were being helped) before she even acknowledged me. All around, even while in the park - horrible service and RARELY smiling. Find somewhere else to have a party for your kids. I think they pay their staff to write 5-star reviews- I know of two for certain in this list of reviews.

I have visited Fort Rapids a couple times. The first time the rooms were nasty. Dirty and smelled. The water park was nice so I decided to not stay there and go for the day pass to the water park. After having horrible customer service after every trip, I will never return to Fort Rapids. My family would go 1-2 times a year since I have 3 year old twins. Fort Rapids will be losing out business for the furture. Really sad that the staff (not just one employee, the entire staff) was so rude. Even had to speak with a manager and she was just as rude as her staff.

I called ahead to ask prices so I could plan our trip. When I arrived they made me pay a price %30 higher and told me that the person that quoted me the original price must not have known what they were talking about... We went in the winter time and the changing rooms were about 30 degrees, my feet got numb just trying to change as fast as I could. When we ordered a pizza at the snack bar for lunch they never gave us a receipt. When we went up to claim the pizza they told us the would not give us the pizza without a receipt... They finally gave it to us after for argument. The whole trip was a hassle.

I've taken the kids here twice and enjoyed both times. Normally I sit and do homework on the WIFI while the kids play in the water. However this time their WIFI was present but was not functioning. They also charged $10 for me to sit in the pool area as a guest... last time it was free to sit. It's OK though. I just sat somewhere else. The staff is primarily comprised of very young adults but everyone was courteous and offered conversation. I've only used the pool area and have not seen any problems. It's a quick getaway and I'll continue to come back.

Waterpark portion of resort was very nice as facilities were all in working order, decently clean, and water was warm.

As for the hotel portion of the resort, it seemed very mismanaged. After waiting in a very long front desk line (not enough staff) to check in, we went to our King suite room #201 which had been completely missed by housekeeping. Called front desk, barely got a "sorry" and we were asked to come back to front desk for a different room. Again, waited in front desk line forever then barely got a "we are sorry for your trouble." We were given a different King suite room #205 and told we were "lucky" because it was their last room available. Walked back up to #205 which had been "cleaned" only to settle in and later discover hairballs and dust bunnies, a loud out-dated room heater that barely worked, and a tube TV with a broken remote. Hotel hallways were cold and dirty. Easily visible air vents looked like they hadn't been cleaned in a couple years. Because of this first impression, we refused to eat at any of the resort restaurants. It seemed there were hotel staff living in guest rooms on the floor as well. Would have complained again but didn't want to waste any more time with hotel staff. They were always understaffed and seemed too busy to extend basic courtesy and good customer service manners. It appeared to us that the hotel needed more staff and probably different upper management. IF we ever go back it will be for the water park only by purchasing day passes so we can stay at a better hotel nearby.

BEING IT BACK MAN
THAT WAS THE ONLY PLACE NEAR ME THAT WAS ACTUALLY COOL
I WAS GONNA ASK FOR A JOB THERE SO I COULD BE THERE 24/7

If I told you how truly terrible this place was you wouldn't believe me but who cares I got a deal on just pay half but if they would have offered me a complementary week stay I wouldn't have accepted in fact the one night stay was long enough from rude inexperienced bar tenders to absolutely disgusting rooms to the worst breakfast buffet I've ever seen at any hotel ever in my entire life in any city in any country if I could attach photos you would laugh at my expense our phone didn't work our TV didn't work our door needed lifted up to shut and the wifi didn't reach, 25 minutes for coffee only 4 people in front of me but the coffee carafe only hold 3 1/2 cups of coffee we even switched rooms and met the only nice person there at the front desk but nothing could fix this 2day 1 nightmare. Someone with too much money and no business sense woke up and bought a water park / Chinese buffet one day and I got suckered in with a sale

Rude Staff!!! Couldn't check in until late. The grounds and room are not well kept. The hotel is located in a bad area of town. We didn't feel safe going outside the hotel. The Koo Seafood Buffet is overpriced and a waste of money, could get better food at Ponderosa. The water park is small and not well kept. Overall HORRIBLE experience!!!

Won't be going back unless it was remodeled very in need of update.. had non working tv in our room & 2 others that worked this one wasn't even needed. I wasn't sure why it was even in our room and the hinge plate I noticed on door was missing.. key card didn't work on outside doors.. Service was ok no complaint there.. some parts you could tell were very new and other parts need TLC badly.. as far as Waterpark kids enjoyed themselves.

I stayed here on 5/31/14. Had to wait in line for 15 minutes to check in to my room. Got room keys to go up and open my door to an ALREADY occupied room. Thank GOD no one was in the room!!! Went down to the front desk for the gentleman to tell me I went to the wrong room. Well you handed me the keys and told me 803, so I went to room 803 and the door unlocked. He wrote 802 on the key envelope, if I would of went to 802 the door wouldn't of unlocked anyway. Half our team had to switch rooms, some even more then once because of ac not working or the fridge not working in there room. I paid cash for our girls waterpark passes and still get charged on my mastercard for $20.40. I call and they say they can't find my cash transaction on my room. Well the place was so crazy I'm not surprised! Was told 3 different amounts for spectator passes! Heard they were $19.95, $5, and I also heard free. I paid $5 to be able to sit at a table and watch my girls at the waterpark. That is just crazy! I can see paying to actually use your waterpark, but to pay to sit and watch that's just beyond crazy!!! Needless to say we will NEVER be visiting Fort Rapids again!! Good thing we got a discounted rate for our group!!! It amazes me that you are still in business with all the negative reviews I have read.

This place was a joke, again. Stayed right after water park opened and our room in the tower was disgusting. Thought we'd try again since all the rooms were "updated". Got the "Bunkhouse" for our daughters but the top rail of the upper bunk was missing and the other had nails sticking out. Had to change rooms at 9:30 at night to what the front desk told me was an upgrade for our trouble. It was the exact same room one floor up. The bunk bed was fine, but there was no table, chair, ice bucket, cups, coffee maker and the HVAC unit kept cycling on and off all night so it wasn't drowning out the traffic on I-70. Horrible night. We checked out at 4:30am and came home. Was supposed to get a call from management, but that never came. I'm telling everyone I know to not waste their money at this joke of a hotel.

Worst experience ever! awful, awful restaurants and terrible service!!! Will never return!!!! Should be reported to BBB

Was not clised due to bed bugs lol. They were closed due to misapproprating funds by chinese company that leased building...then they had a fire and permamently closed. Koo was still open but closed by health department. My son worked there in the arcade and had the leasee kept up on maintenance and kept it clean it still may be open but gambling all profits was the downfall.

We had a GREAT time! The rooms were clean and the waterpark was well maintained. The life guards were serious about what they are doing! I found there to be a ton of staff and all of the young staff had mature supervisors close at hand.
Our room was a perfect size with lots of space. There was a refrigerator, microwave, coffee maker and blow dryer. Full sized iron and ironing board, but I wasn't touching those while on vacation. The only thing that I would like to see an improvement on is the food services. If you love buffets theirs is awesome, but if you don't then your choices are limited. Overall we had an incredible stay and were very surprised by how great the staff was and how clean the room was.

There is absolutely nothing to like about fort Rapids. Horrible customer service. I booked a room with groupon and even with the groupon rate it's still not worth what you pay the hotel rooms are awful the bar will water your drink down I know because I ordered a double shot of jack and it was completely watered down I paid $10 for a watered down drink. The next day when my girlfriend and I went to the water park almost all the rides were shut down most of the day the prices of the lockers are outrageous and so is the food the employees are jerks and they don't care about the customer. It's also not that warm inside the water park and the water is freezing cold. Don't waste your money on this place it's not worth the price you pay for it go to zoombeezi bay which is cheaper and way better or go to kalahari which is way better and actually worth the price you pay I'll never go to fort Rapids again

In line and waiting for food took 82 minutes for barely edible "food". Crowded, and often no tubes available so couldn't go on slides as often as we would have liked. SOme guards were fine, some were seemingly bored into a stupor. Worst, the chloramines were VERY high--the health department needs to pay a visit.

It's a great place to take your kids. And it's in a nice location it not too far from store and the mall. The rooms and service is desent

They've got roach's really bad.. I was on my laptop in the lobby and I see roaches crawling across ,my foot. I told staff and they totally acted like it was no big deal.. Rooms are roach infested and dirty..

It's closed for bed bugs and making lots of people sick with both the foid and water

Well the waterpark was fun, our room originally had an issue but we we quickly given a replacement. News party was fun

I saw serveral roaches in the water park area by the little kids slides same wall as the parking lot/smoking doors
also roaches and bed bugs in rooms
for the price they charge they could use a exterminator

also had some issues with the management I have 5 kids 2 adults
ages 5-10 and they wanted to charge me for 2 rooms I know there's occupying laws but dint you think it's better and safer not to mention cheaper to put us all in one room

Great place to stay...if you like bed bugs, bronchitis, cockroaches and vomit and feces in the water.Nice job, Fort Rapids. Way to manage a business.

I am posting my experience at Fort Rapids Waterpark on every forum I can so other people don't waste their money. This is the review I posted on TripAdvisor, hoping to alert people to the dangerous conditions.

I have no idea what happened to this place but it was the most disappointing day my family has had in a long time. We were excited to celebrate my daughter's 12th birthday and introduce our younger sons to the waterpark. We have been to the park many times and have had a great time, no problems. We were there for an hour before the fog in the air started to claim it's victims. Kids and adults alike were outside of the park with cups of water provided by the staff on the verge of puking. My fiance's eyes were burning, my chest and eyes hurt, my son's lips and fingers were blue from the freezing water in the kids space, but still I was trying to have a fun time with my family. We overheard a lifeguard being asked by a mother holding her infant outside the park what was going on. The lifeguard told her that they checked the chlorine levels and they were fine so someone was checking the vents but they would evacuate if needed. Then we heard a lady say she had 12 kids in a bday party and 8 of them had thrown up. My daughter came up to me almost ready to pass out, she has allergy induced asthma, but something was triggering it and I knew we had to go. I was with 2 other families, 1 stopped at the front desk and was given passes to return another day. This made me very happy, because I knew something was wrong and we could come back and try again...We love fort rapids and had never had anything like this happen before. So I stopped on my way out to collect my passes, but was told to fill out a paper. When I tried to explain the situation, and that they had JUST given my friend passes without a problem, they got a manager, I think, who then proceeded to treat me like a 5 year old and humiliate me infront of the staff and many customers. She told me that the reason why it was so bad was because too many people were peeing in the water. Seriously. That seriously happened. Then, she told me that my daughter, who is twelve and has probably been to the water park 20 times had asthma and that was a preexisting condition and she should have never gone in the park in the first place. I guess we all had asthma that day. When I said, well, I guess we won't be back then, she shrugged and said "ok.". Worst customer service ever. Made no sense, and we won't go back. I've been trying to call to find out what her name was...i was so shocked and shaken by the rudeness I walked away stunned before thinking to get her name. It's the guy answering the phone's first day and he doesn't know her name and there is no manager available now to talk to. They were supposed to call me back but no such luck. So I am sad that I can't include the name of the rude rude RUDE lady at the front desk, but that won't stop me from posting my experience on every forum I can find. Could have given me passes and continued to make money on my family and referrals over the coming years but not now. 3 of my clients work for news stations and I can't wait to alert them to the slew of negative reviews I should have read..like children getting CHEMICAL INDUCED BRONCHITIS. Recommend Fort Rapids? No way. Enjoy my money, that's the last you will get of it

Great place for birthday party. Enjoyed the Halloween package.

Not too happy with this place. $24 a person, no discount for my 7yr old daughter, Yet she was not allowed to use 5 of the activities due to height restrictions. Staff were extremely rude including the manager on duty. Bathrooms/locker rooms were absolutely discusting!
There are way too many rules and restrictions in this place. I don't think it is meant for young children or short people.
Not fair on how tall you must be to ride the slides, I believe it was 38in. And the lilly pads were 48in. I'm only 59in, so my daughter is short for her age. She was allowed on the slides for the first hour or so we were there, then all of a sudden the slide attendant pulled out a pvc "measuring stick" and decided she could no longer ride the slides.
Also the Hot tub pool is reserved for persons 18+. So basically she was restricted to just the "kiddie pool" and playground. Which i didn't find to be fair at all, seeing as I was charged the same price for her as an adult. I don't understand why there was even an 18+ area at a family, "kid-friendly" water park. I think if there were adults not wanting to be burdened by children, they should not be at place like this. Apparently tho, that is not at all the case.

i LOVE IT!!!!!!!!!!!! it is soooooooooooooooooooooooo much fun!!!!!!!!!!!! i went only once but it was awesome!!!!!!!!!! OUTSTANDING JOB!!!!!!!!!!!!!!!!!!!!!!!!!

This place needs demolished and put something else in.

Great job every year hosting our school event. Thank you.

I wouldn't suggest this hotel resort to anyone. Found cockroaches in our room. Manager never called back. I had to keep calling for them to answer me.

Closed due to bed bugs. Is currently building a mental health place next door

BED BUGS!!! I repeat BED BUGS!!!! My family acquired bed bugs from staying at this place and it was the worst thing to ever happen to us. It is awful do not go here under any circumstances. This place needs to be closed down.

well when they first opened it was nice.
Has since closed I heard due to bed bugs and issues with pool quality, etc.

I'm sitting in Fort Rapids writing this review. Chlorine is so strong my friends eyes just started burning and tearing up and my throat is burning. There aren't any available tubes for rides there aren't any pitchers available to buy drinks for the kids. We went to the hot tub and they closed it for maintenance for an hour. Glad I bought tickets on Groupon not worth the money otherwise. Unable to rent a locker because so many were broken.

Great family fun place. Wyatt Earp room's beds rock hard. Fred Flintstone may have enjoyed sleeping here...but our family didn't. Extremely well supervervised in Fort Rapids.
Food prices really surprisingly reasonable. 1/4 pound cheesburger/curly fries & drink $6. Or...large pizza/pitcher of pop $16. Even the gift shop was resonable.

I used to go every Thursday in the summers when I was in day care, the water park area was nice but the chlorine was too strong, we always had to bring our own towels because there wasn't a lot provided by the resort. Waiting in the line to get in took like 10-15 minutes, but of course now its closed due too an electrical fire which gave poor ventilation around the resort, bed bugs, roaches, house centipedes, and not so clean water and fire hazards, they say they plan to fix it back up and open it up again, I hope they do but I don't think I'd ever stay in the hotel part, this place was a Western version of Coco Keys. I've been to both water resorts and they are the exact same basically, water bucket, toilet slide and all.

My family and I stayed here for the weekend for a wedding. Needless to say, I was not impressed with this hotel at all. It was overly priced and the rooms were very outdated. My family and I reserved three rooms for this occasion and there was something wrong with each of the rooms. The room I stayed in with my husband had a light that would constantly flicker as though as the light bulb needed changed and had god awful wallpaper in the paper in the bathroom that was starting to peel off. It reminded me something out of a horror movie. My mother and aunt shared a room and they had nothing but problems; they had to get maintenance to unclog the sink, then the coffee pot did not work, so it had to be replaced, the curtain was torn in several places, and lastly when they went to use the iron board the leg fell off the board. Then the newlyweds, had a terrible experience as well. They spent the extra money for the jacuzzi room and it was a joke. The room had a king size bed with a jacuzzi in the the corner. It looked so out of place. The bathroom was tiny. To make things worse, when the bride and groom went to bed that evening, they noticed that there was blood on the bottom of the pillow. Between the three rooms reserved, we had the jacuzzi room with king size bed, a regular room with a king size bed, and a regular room with two queen size beds.
Other things that we noticed about the rooms was that the heating/air condition unit was extremely loud, the walls were paper thin and could hear the conversation of the people in the room next to me, and if you were lucky enough to be across hallway from the ice machine, you might as well give up on getting any sleep because the ice machine was extremely loud and every time some one got ice, it would sound like a mac truck was coming through your door. This hotel is in need of major renovations. I would not recommend this hotel at all and further more, don't waste your money on the water park because the tickets for that is overly priced as well.

Fort Rapids has closed down because of a bed bug issue I will never go back

I enjoyed myself they had a lot of activities for adults and children (2015)

My daughters birthday was February 3rd of 2013. We reserved the bright angel suite for her birthday and slumber party. I reserved the room 3 weeks in advance and paid for the room online. When we arrived at Fort Rapids the day of my reservation, they asked me for my credit card. At first I didn't think anything of it. When I received my credit card statement in March they had charged my card twice. once when I reserved the room in January and again in February after we had checked out. When I called Fort Rapids about their mistake, I was told they would credit my card back. Here it is April 2013 and I still don't have my 600.00 dollars back. I'm very setup with Fort Rapids. We go their all the time for the waterpark but haven't been back since they took my money. Think twice about reserving a room online with this hotel. Please don't waste your money on their pizza. Fort Rapids have the worst pizza I have ever tasted. I bought 3 large pizzas for the slumber party and the girls thought they were cardboard with cheese on them. I paid 55.00 dollars for them. The bottom of the pizza crust was burnt. If anyone wants to sue Fort Rapids with me, please let me know. I believe they are breaking the law and stealing money from people. I didn't stay 2 nights, I only stayed 1 night and they charged my card twice.

5/28/2013 Update, I am happy to report Fort Rapids gave me a refund for the overcharge. A manager at Fort Rapids called me after reading my review and apologized for the mistake. Thank you, Sue

Soooo sad I didn't get to stay. We made reservations and get there and they say they shut down the water slides facilities 20 minutes before we arrived. Extra sad for my 4 daughters that was going to be our big family trip this summer. Instead ended up with a crappy room at another hotel. Trip ruined. I hope next summer will be different

Shared a room with Cock Roaches Yeah , Had to change rooms at Midnight. What was there "Offering" to make it up. A free night !!! Really ??? With more Roaches

We have been here twice before (in 2013) and things went pretty smoothly both times staying in the hotel and the water park. This time it was a completely different story. We only came for the water park and half of the stuff was closed (the pool with basketball hoops and the lily pads, the lazy river, all the slides that don't require a tube not in the kiddie area, and the green tube slide). The water was freezing!!!!! Especially in the kiddie area where they allow everyone to open the doors to go out and smoke which might be contributing to it. I asked a lifeguard about the temp. as we have been here before and it was never an issue. She claimed they were having trouble with their heating system. It was so cold that our children's lips were blue and we only ended up staying for a few hours. We arrived at 12pm and they didn't open up the lazy river until after 2pm and one slide. Then they finally opened the other pool around 2:30. Honestly, I couldn't figure out why they weren't open. The only thing I can speculate on is that they were short staffed as everything was in working order.
The locker rooms are a whole story of their own. Dirty, toilets not flushing, no toilet paper, and neither swimsuit dryer worked (in either the men's or the women's locker room). My husband reported no toilet paper in the men's locker room for hours and that it was extremely small-2 toilets and 2 urinals.
This was definitely our last trip to Fort Rapids.

WORSE HOTEL I HAVE EVER STAYED AT. THE ROOM WAS NASTY, FOOD WAS NASTY AND HALF THE SLIDES IN THE WATER PARK WERE CLOSED. BAD BAD BAD...PLS MANAGEMENT IS NO BETTER