Patrick Morello

Review of Fort Rapids Indoor Water Park ...

Honestly, this place is terrible and i don't know ...

Honestly, this place is terrible and i don't know how they stay in business. We booked a staycation for a family of 4 for $189 for one night which was a great deal. when we got there, they screwed up our reservation (made it for the day i bought it), but they had a room for us (below the level what we were supposed to get). fine, no discount or anything though. We moved on and didn't worry about it. Got to the room and immediately was disappointed. The room strongly smelled like cigarette smoke (like someone smoked in there all the time). The bath room was disgusting and didn't look like anyone cleaned the floor, or the floor of the tub (ever). There was garbage laying around in pretty much all areas of the hotel (in vending machine rooms, in the lobby, and arcade. The indoor "heated" water park was freezing. Also heard alot of people complaining at the desk. My wife talked to one family and they said they had to sleep with their coats on because the heater in their room did not work and the hotel did not do anything about it (it was 10 deg that night). not a family friendly resort at all. sorry, just being honest here. I would never stay at that place again even with the water park. Staff unfriendly, and unhelpful. Big disappointment, left as soon as we could the next day.